59 Helpdesk Specialist jobs in Egypt
IT Helpdesk Specialist (Alex)
Misr Technology Services
Posted today
Job Viewed
Job Description
**Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
- Determine the best solution based on the issue and details provided by end users
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update end user’s status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Diagnosing and solving hardware/software faults
- Managing and troubleshooting any end-user equipment printers, scanners and VC
- Responsible to track assets and document the details
- Follows and implements the company’s data security rules
**Requirements and Qualifications**
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Years of experience at least 3 years
- Above average knowledge of networking protocols, especially TCP/IP.
- Proven experience as a help desk specialist or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Good knowledge of Microsoft Excel, Word and PowerPoint
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Having a good knowledge of
- CompTIA A+
- ITIL Foundation.
- Microsoft Certified Solutions Associate on Windows 10.
- Excellent communication skills at all levels in the company
- Managing Priorities
- End user-oriented and cool-tempered
Y8zup5e4HE
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
- Determine the best solution based on the issue and details provided by end users
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update end user’s status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Diagnosing and solving hardware/software faults
- Managing and troubleshooting any end-user equipment printers, scanners and VC
- Responsible to track assets and document the details
- Follows and implements the company’s data security rules
**Requirements and Qualifications**
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Years of experience at least 3 years
- Above average knowledge of networking protocols, especially TCP/IP.
- Proven experience as a help desk specialist or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Good knowledge of Microsoft Excel, Word and PowerPoint
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Having a good knowledge of
- CompTIA A+
- ITIL Foundation.
- Microsoft Certified Solutions Associate on Windows 10.
- Excellent communication skills at all levels in the company
- Managing Priorities
- End user-oriented and cool-tempered
Y8zup5e4HE
This advertiser has chosen not to accept applicants from your region.
0
IT Helpdesk Specialist (El Sokhna)
Misr Technology Services
Posted today
Job Viewed
Job Description
**Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
- Determine the best solution based on the issue and details provided by end users
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update end user’s status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Diagnosing and solving hardware/software faults
- Managing and troubleshooting any end-user equipment printers, scanners and VC
- Responsible to track assets and document the details
- Follows and implements the company’s data security rules
**Requirements and Qualifications**
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Years of experience at least 3 years
- Above average knowledge of networking protocols, especially TCP/IP.
- Proven experience as a help desk specialist or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Good knowledge of Microsoft Excel, Word and PowerPoint
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Having a good knowledge of
- CompTIA A+
- ITIL Foundation.
- Microsoft Certified Solutions Associate on Windows 10.
- Excellent communication skills at all levels in the company
- Managing Priorities
- End user-oriented and cool-tempered
yZ9vyalpuV
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
- Determine the best solution based on the issue and details provided by end users
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update end user’s status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Diagnosing and solving hardware/software faults
- Managing and troubleshooting any end-user equipment printers, scanners and VC
- Responsible to track assets and document the details
- Follows and implements the company’s data security rules
**Requirements and Qualifications**
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Years of experience at least 3 years
- Above average knowledge of networking protocols, especially TCP/IP.
- Proven experience as a help desk specialist or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Good knowledge of Microsoft Excel, Word and PowerPoint
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Having a good knowledge of
- CompTIA A+
- ITIL Foundation.
- Microsoft Certified Solutions Associate on Windows 10.
- Excellent communication skills at all levels in the company
- Managing Priorities
- End user-oriented and cool-tempered
yZ9vyalpuV
This advertiser has chosen not to accept applicants from your region.
1
IT Helpdesk Specialist (Port Said)
Misr Technology Services
Posted today
Job Viewed
Job Description
**Helpdesk Specialist** provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
- Determine the best solution based on the issue and details provided by end users
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update end user’s status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Diagnosing and solving hardware/software faults
- Managing and troubleshooting any end-user equipment printers, scanners and VC
- Responsible to track assets and document the details
- Follows and implements the company’s data security rules
**Requirements and Qualifications**
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Years of experience at least 3 years
- Above average knowledge of networking protocols, especially TCP/IP.
- Proven experience as a help desk specialist or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Good knowledge of Microsoft Excel, Word and PowerPoint
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Having a good knowledge of
- CompTIA A+
- ITIL Foundation.
- Microsoft Certified Solutions Associate on Windows 10.
- Excellent communication skills at all levels in the company
- Managing Priorities
- End user-oriented and cool-tempered
rZ2nL7ZmDa
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
**Responsibilities**
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
- Determine the best solution based on the issue and details provided by end users
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update end user’s status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Diagnosing and solving hardware/software faults
- Managing and troubleshooting any end-user equipment printers, scanners and VC
- Responsible to track assets and document the details
- Follows and implements the company’s data security rules
**Requirements and Qualifications**
- BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
- Years of experience at least 3 years
- Above average knowledge of networking protocols, especially TCP/IP.
- Proven experience as a help desk specialist or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Good knowledge of Microsoft Excel, Word and PowerPoint
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Having a good knowledge of
- CompTIA A+
- ITIL Foundation.
- Microsoft Certified Solutions Associate on Windows 10.
- Excellent communication skills at all levels in the company
- Managing Priorities
- End user-oriented and cool-tempered
rZ2nL7ZmDa
This advertiser has chosen not to accept applicants from your region.
2
Technical Customer Support
WEBHELP
Posted today
Job Viewed
Job Description
**Webhelp is hiring a customer service agent for a new US account**
(Fast-paced promotions)
- Salary 11K Gross Salary +1K Overnight allowance +6K guaranteed bonus every 6 months
- Night shifts (starting from 6 pm)
- CSR experience is a MUST
- Fluency in English is a MUST
- Transportation available to the nearest pick up point (One way)
- Social and Medical insurance
**Job Types**: Full-time, Contract, New-Grad, Permanent
**Salary**: E£11,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
(Fast-paced promotions)
- Salary 11K Gross Salary +1K Overnight allowance +6K guaranteed bonus every 6 months
- Night shifts (starting from 6 pm)
- CSR experience is a MUST
- Fluency in English is a MUST
- Transportation available to the nearest pick up point (One way)
- Social and Medical insurance
**Job Types**: Full-time, Contract, New-Grad, Permanent
**Salary**: E£11,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
3
Customer Support
career community
Posted today
Job Viewed
Job Description
Webhelp is hiring customer support specialists for an English account (calls and chat)
**Requirements**:
- High English level
- customer service experience preferable
- available to start as soon as possible
**Benefits**:
- Salary 6.2K Net
- Paid training
- Social and medical insurance
- Night and over night shifts only
Transportation is only provided in overnight shifts (meeting points)
Location: fifth settlement, North teseen
**Job Types**: Full-time, Permanent, Contract, New grad
**Salary**: E£6,200.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Requirements**:
- High English level
- customer service experience preferable
- available to start as soon as possible
**Benefits**:
- Salary 6.2K Net
- Paid training
- Social and medical insurance
- Night and over night shifts only
Transportation is only provided in overnight shifts (meeting points)
Location: fifth settlement, North teseen
**Job Types**: Full-time, Permanent, Contract, New grad
**Salary**: E£6,200.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Executive
Sutherland
Posted today
Job Viewed
Job Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Advisor
T A Solution
Posted today
Job Viewed
Job Description
Posted on -March 5, 2018
Urgent Opening for CSA In Chandigarh
Designation - Customer Support Advisor
Experience -6 Months to 4 Years
Salary - 18k-25k PM
Location - Chandigarh
**Industry**: KPO/BPO
**Shifts**: Rotational
Requirement - Ms office, good communication skills, exp. In handling
Customer support, E-mails to customers, coordination,Inbound and outbound calls.
Urgent Opening for CSA In Chandigarh
Designation - Customer Support Advisor
Experience -6 Months to 4 Years
Salary - 18k-25k PM
Location - Chandigarh
**Industry**: KPO/BPO
**Shifts**: Rotational
Requirement - Ms office, good communication skills, exp. In handling
Customer support, E-mails to customers, coordination,Inbound and outbound calls.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
Webhelp
Posted today
Job Viewed
Job Description
**(FIRST WAVE**) (Fast paced promotions)
- Salary 9.5K Gross (including Kpis 80% basic - 20% Kpis)
- Rotational shifts starts from 7AM max ends by 1AM
- transportation avail from 11PM
- Fast paced promotions
- social and medical insurance
- free beverages
- Grads only
**Job Types**: Full-time, Permanent, Contract
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
- Salary 9.5K Gross (including Kpis 80% basic - 20% Kpis)
- Rotational shifts starts from 7AM max ends by 1AM
- transportation avail from 11PM
- Fast paced promotions
- social and medical insurance
- free beverages
- Grads only
**Job Types**: Full-time, Permanent, Contract
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative
Axis
Posted today
Job Viewed
Job Description
**About Axis**
We believe financial services should be more accessible, that's why we started Axis. A fully interoperable mobile wallet which enables users to send and receive money from any mobile wallet in Egypt, pay their bills, buy anything online with a virtual Visa card, or scan any QR code to pay for anything in-person.Axis empowers small businesses with simplified digital payments to compete & grow. Our digital banking platform enables small businesses to seamlessly manage payments to employees and suppliers. Small businesses can now send salaries, reimbursements and instantly pay their suppliers on any mobile wallet in Egypt.
**Overview of the Role**
- We are looking for a superstar to be Axis' Customer Support Representative to ensure that Axis customers have the best possible experience with the Axis product by solving any problems they may face.
- You will regularly feedback any issues faced by customers to the product, marketing, sales, and operations teams to continuously improve the product
**What you'll be doing**
- Wowing customers with quick resolutions to their enquiries
- Achieving long term and short term KPIs
- Following procedures, policies, and standards to support customer complaints
- Showing high agility and commitment to Axis company colleagues and customers
- Working on customer engagement and retention activities with the wider growth team
**Requirements**:
- 1-3 years experience in customer support
- Amazing customer empathy driven by a 'customer is always right' mentality
- Demonstrated track record of building, growing, and following companies directions in achieving customer happiness
- Good knowledge of the competitive space and willing to learn more
- Comfortable working in a scrappy & ambiguous startup environment where things can change quickly
- Good knowledge of excel and Microsoft Office.
We believe financial services should be more accessible, that's why we started Axis. A fully interoperable mobile wallet which enables users to send and receive money from any mobile wallet in Egypt, pay their bills, buy anything online with a virtual Visa card, or scan any QR code to pay for anything in-person.Axis empowers small businesses with simplified digital payments to compete & grow. Our digital banking platform enables small businesses to seamlessly manage payments to employees and suppliers. Small businesses can now send salaries, reimbursements and instantly pay their suppliers on any mobile wallet in Egypt.
**Overview of the Role**
- We are looking for a superstar to be Axis' Customer Support Representative to ensure that Axis customers have the best possible experience with the Axis product by solving any problems they may face.
- You will regularly feedback any issues faced by customers to the product, marketing, sales, and operations teams to continuously improve the product
**What you'll be doing**
- Wowing customers with quick resolutions to their enquiries
- Achieving long term and short term KPIs
- Following procedures, policies, and standards to support customer complaints
- Showing high agility and commitment to Axis company colleagues and customers
- Working on customer engagement and retention activities with the wider growth team
**Requirements**:
- 1-3 years experience in customer support
- Amazing customer empathy driven by a 'customer is always right' mentality
- Demonstrated track record of building, growing, and following companies directions in achieving customer happiness
- Good knowledge of the competitive space and willing to learn more
- Comfortable working in a scrappy & ambiguous startup environment where things can change quickly
- Good knowledge of excel and Microsoft Office.
This advertiser has chosen not to accept applicants from your region.
8
English Customer Support
Teleperformance
Posted today
Job Viewed
Job Description
Requirements:
- Fluent English Speakers (B2,C1).
- Graduates & Dropouts
- Clear Military Status for men.
Working Conditions
- Rotational Shifts
- 2 Days OFF Weekly
- 9 working hours including an hour break
- Site: New Cairo
**Benefits**:
- Salary up to 13,000 NET including your KPIs
- Salary increases after 6 months
- Medical Insurance Coverage 200,000 EGP
- Social insurance.
- Paid Training.
- Transportation 24/7 all over Cairo and Giza.
- Career path and promotions after 6 months.
- Discounts in many shopping stores.
- VPN line for minutes and internet.
- Gym access.
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
- Fluent English Speakers (B2,C1).
- Graduates & Dropouts
- Clear Military Status for men.
Working Conditions
- Rotational Shifts
- 2 Days OFF Weekly
- 9 working hours including an hour break
- Site: New Cairo
**Benefits**:
- Salary up to 13,000 NET including your KPIs
- Salary increases after 6 months
- Medical Insurance Coverage 200,000 EGP
- Social insurance.
- Paid Training.
- Transportation 24/7 all over Cairo and Giza.
- Career path and promotions after 6 months.
- Discounts in many shopping stores.
- VPN line for minutes and internet.
- Gym access.
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
This advertiser has chosen not to accept applicants from your region.
9