913 Helpdesk Specialist jobs in Egypt

Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.

An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
• Determine the best solution based on the issue and details provided by end users
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update end user's status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Diagnosing and solving hardware/software faults
• Managing and troubleshooting any end-user equipment printers, scanners and VC
• Responsible to track assets and document the details
• Follows and implements the company's data security rules

Requirements and Qualifications

• BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
• Years of experience at least 3 years
• Above average knowledge of networking protocols, especially TCP/IP.
• Proven experience as a help desk specialist or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of Microsoft Excel, Word and PowerPoint
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Having a good knowledge of
• CompTIA A+
• ITIL Foundation.
• Microsoft Certified Solutions Associate on Windows 10.
• Excellent communication skills at all levels in the company
• Managing Priorities
• End user-oriented and cool-tempered

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Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.

An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
• Determine the best solution based on the issue and details provided by end users
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update end user's status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Diagnosing and solving hardware/software faults
• Managing and troubleshooting any end-user equipment printers, scanners and VC
• Responsible to track assets and document the details
• Follows and implements the company's data security rules

Requirements and Qualifications

• BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
• Years of experience at least 3 years
• Above average knowledge of networking protocols, especially TCP/IP.
• Proven experience as a help desk specialist or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of Microsoft Excel, Word and PowerPoint
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Having a good knowledge of
• CompTIA A+
• ITIL Foundation.
• Microsoft Certified Solutions Associate on Windows 10.
• Excellent communication skills at all levels in the company
• Managing Priorities
• End user-oriented and cool-tempered

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• English is a must (B2- C1)
• Transportation available
• Social & Medical Insurance
• Salary up to 18k gross
• Carrer progression after 6 months
• Free courses

Company Description

Concentrix is a global technology and services leader that partners with the world's best brands to solve their toughest business challenges. We design, build, and run fully integrated solutions across the enterprise, delivering advanced technology and deep industry expertise. With unique data and insights, we help over 2,000 clients enhance their operational efficiency and customer interactions. Concentrix aims to simplify business processes, ensuring seamless transactions and interactions for a world that works.

Role Description

This is a full-time on-site role for a Customer Service Technical Support representative located in New Cairo. The daily responsibilities include providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience. The role also involves handling technical inquiries, troubleshooting issues, and delivering solutions efficiently to meet client needs.

Qualifications

• Graduate or dropout with militrary certficate
• No experince needed
• English speaker B2 or higher
• Good communication skills
• ready to start immediately

**What we offer

• highest salary in the market
• social and medical insurance
• transportation ( Door to door for ladies )**

Role Description

This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support specialist. The role involves providing technical support to customers, troubleshooting issues, ensuring customer satisfaction, and maintaining high standards of phone etiquette. Day-to-day tasks include responding to customer inquiries via phone and email, resolving technical problems, and ensuring a positive customer experience.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Strong Phone Etiquette and ensuring Customer Satisfaction
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Technical troubleshooting skills
• Experience in a technical support role is a plus
• Proficiency in English
• High school diploma or equivalent

Requirements:

• B2-C1 English
• Cairo residents
• Grads and dropouts are welcome to apply
• Salary starting 15k
• Fully paid training and transportation provided door to door to girls.

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)

You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Graduation Certificate

We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services

Responsibilities:

• Communicate with clients via phone and WhatsApp.
• Provide information about products and training courses.
• Follow up with customers after purchase or booking to ensure satisfaction.
• Achieve monthly sales targets.

Work Details:

• Remote position (work from home)
• Shift-based schedule (morning/evening shifts)

Requirements:

• Excellent communication skills and a polite, professional attitude.
• Experience in customer service or sales (preferably in beauty or cosmetics).
• Good knowledge of WhatsApp, CRM tools, and spreadsheets.
• Punctual, organized, and team-oriented.

Job Type: Full-time

Pay: E£10, E£15,000.00 per month

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Customer Service Team Leader will oversee the daily operations of the customer service team, ensuring customer satisfaction and consistent service delivery. Responsibilities include managing the team's performance, providing support and training, handling escalated issues, and maintaining effective communication with clients and team members. The role involves scheduling, reporting, and implementing strategies to enhance the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Service Management and Communication skills
• Proven leadership and team management experience
• Excellent problem-solving and decision-making skills
• Strong organizational and multitasking abilities
• Fluent in English (additional languages are a plus)
• Previous experience in a customer service role is preferred
• Bachelor's degree in Business Administration, Management, or related field