980 Helpdesk Analyst jobs in Egypt
Premier Helpdesk Analyst
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Job Description
Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it.
We're hiring right now for a Premier Helpdesk Analyst -Egypt (Arabic & English speaker) Search for #Travelport on LinkedIn and hear from our amazing team.
How you'll make an impact:
We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
Your role in action:
- Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
- Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
- Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
- Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
- Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.
Could this be you?
- At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
- Experience with CETS or any other leisure tool is welcome but not required.
- Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
Discover why our teams love working here:
We're a diverse and inclusive workforce, representative of the communities and customers we serve. We're committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.
Where do we start? Our benefits package includes:
Enjoy the flexibility of a hybrid work environment that promotes work-life balance, medical and life insurance, a competitive salary and benefits package that recognizes and rewards your contributions. We foster a culture of continuous learning and development, encouraging employees to grow their skills and advance their careers.
Search for & #travelportGDL for our employee stories on LinkedIn
Your journey at Travelport starts here- apply now
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
Help Desk Support Engineer
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Qualifications
- Bachelors Degree in Computer science or information technology or related field.
- Minimum of 6 months of experience as a Helpdesk Engineer or equivalent role.
- Technical Support and Troubleshooting skills
- Help Desk Support experience
- Printer Support and Computer Hardware skills
- Strong analytical and problem-solving abilities
- Excellent interpersonal and communication skills
- Eagerness to learn and ability to work in a team-oriented environment
- Relevant coursework or previous internship experience in a related field is a plus
Help Desk Support Specialist
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Company Description
Digitechteam provides professional Information Technology and Communications management for businesses in Egypt through our techteam. We allow businesses to focus on their core services while we manage their technical infrastructure and services. Our experts handle various levels of employee support and act as the IT department for companies, ensuring they use the latest technologies efficiently and safely. We help companies with 10 to 200 employees by procuring, managing, and implementing digital solutions to boost revenue and reduce costs. Our experienced techteam supports companies with limited or no dedicated IT staff.
Role Description
This is a full-time, on-site role located in Cairo for a Help Desk Support Specialist. The individual in this role will provide technical support and troubleshooting for desktop computers and other hardware, assist with help desk support, and offer excellent customer support. The specialist will actively manage and resolve technical issues, assist with system maintenance, and ensure the effective operation of IT systems and services.
Qualifications
- 3CX Troubleshooting (Preferred)
- Technical Support and Troubleshooting skills
- Experience with Desktop Computers and Help Desk Support
- Customer Support skills
- Soft skills
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Relevant certifications, such as CompTIA A+, or equivalent practical experience
- Previous experience in an IT support role is a plus
- Bachelor's degree in Information Technology, Computer Science, or a related field
Please Send Your CV here
Technical Support Help Desk
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This is a full-time hybrid role for a Technical Support Help Desk position located in Giza, with the flexibility for some work from home. The Technical Support Help Desk professional will be responsible for providing technical support to clients, troubleshooting issues, ensuring customer satisfaction, and conducting analytical assessments to resolve complex problems. Daily tasks include answering support queries, diagnosing technical issues, and guiding customers through step-by-step solutions.
Qualifications
- Technical Support and Troubleshooting skills
- Customer Support and Customer Satisfaction skills
- Strong Analytical Skills
- Excellent communication and interpersonal skills
- Ability to work in a hybrid environment
- Experience with IT software and systems is a plus
- Bachelor's degree in Computer Science, Information Technology, or related field
Responsibilities:-
- 4-5+ Years experience in technical support
- Candidate must know ITIL - ITSM framework process and experience
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
- Report issues to the Service Desk for escalation.
- Follow the internal standard policy and procedure keep update all Documentation.
- Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware's, and software's licenses as well as must know end of life products
- Assist with onboarding of new users.
- Install, test, and configure new workstations devices peripheral equipment and software.
- Perform timely workstation hardware devices and software upgrades as required.
Customer Service Technical Support
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- English is a must (B2- C1)
- Transportation available
- Social & Medical Insurance
- Salary up to 18k gross
- Carrer progression after 6 months
- Free courses
Customer Service Technical Support
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Company Description
Concentrix is a global technology and services leader that partners with the world's best brands to solve their toughest business challenges. We design, build, and run fully integrated solutions across the enterprise, delivering advanced technology and deep industry expertise. With unique data and insights, we help over 2,000 clients enhance their operational efficiency and customer interactions. Concentrix aims to simplify business processes, ensuring seamless transactions and interactions for a world that works.
Role Description
This is a full-time on-site role for a Customer Service Technical Support representative located in New Cairo. The daily responsibilities include providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience. The role also involves handling technical inquiries, troubleshooting issues, and delivering solutions efficiently to meet client needs.
Qualifications
- Graduate or dropout with militrary certficate
- No experince needed
- English speaker B2 or higher
- Good communication skills
- ready to start immediately
**What we offer
- highest salary in the market
- social and medical insurance
- transportation ( Door to door for ladies )**
Customer Service Technical Support
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Role Description
This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support specialist. The role involves providing technical support to customers, troubleshooting issues, ensuring customer satisfaction, and maintaining high standards of phone etiquette. Day-to-day tasks include responding to customer inquiries via phone and email, resolving technical problems, and ensuring a positive customer experience.
Qualifications
- Customer Support, Customer Service, and Customer Experience skills
- Strong Phone Etiquette and ensuring Customer Satisfaction
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Technical troubleshooting skills
- Experience in a technical support role is a plus
- Proficiency in English
- High school diploma or equivalent
Requirements:
- B2-C1 English
- Cairo residents
- Grads and dropouts are welcome to apply
- Salary starting 15k
- Fully paid training and transportation provided door to door to girls.
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Customer Service
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ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.
Role Description
This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.
Qualifications
- Experience in Customer Service at least 6 months
- Skills in maintaining high Customer Satisfaction and managing Customer Experience
- Proficiency in Phone Etiquette
- Excellent communication and problem-solving skills
- Ability to work on-site in Abbassia, Cairo, Egypt
- Graduates/Undergraduates /Gap year/Drop-out
- English speakers (B2-C1)
Customer Service
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You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
Qualifications
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Graduation Certificate
Customer Service
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We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services
Responsibilities:
- Communicate with clients via phone and WhatsApp.
- Provide information about products and training courses.
- Follow up with customers after purchase or booking to ensure satisfaction.
- Achieve monthly sales targets.
Work Details:
- Remote position (work from home)
- Shift-based schedule (morning/evening shifts)
Requirements:
- Excellent communication skills and a polite, professional attitude.
- Experience in customer service or sales (preferably in beauty or cosmetics).
- Good knowledge of WhatsApp, CRM tools, and spreadsheets.
- Punctual, organized, and team-oriented.
Job Type: Full-time
Pay: E£10, E£15,000.00 per month