220 Help Desk Lead jobs in Egypt

Description
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service
Advisory

Industry/Sector
Technology

Specialism
Advisory - Other

Management Level
Associate

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Education
(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications
(if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Legal Document Review, Managed Services, Optimism {+ 15 more}

Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date

Responsibilities:

1. To provide a professional first technical point of contact for the customer .
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate 'next step' as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC's, PTT, IOC and other Vendors as appropriate.
   
   8.Document all troubleshooting and a case management actions via the electronic case management system.
8. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

Skill Profile:

• English Fluent .
• Bachelor Degree in Communication Engineering .
• Able to work under stress .
• Customer Oriented.
• Good Communication Skills .
• Able to work on shift Basis.

Additional Information:

Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.

Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

Global Delivery and Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

CDI

We Are Hiring: Two Junior Service Desk

Locations:

Giza
(HQ)

Locations: branch i

Assiut

Company: Kandeel Industry & Trade

Are you passionate about IT and looking for a great start? Kandeel is expanding its IT team and is hiring two motivated Junior Service Desk Analysts – one for our Giza (HQ) branch and one for our Assiut branch.

About the Role:

You will be the first point of contact for our users, providing crucial Level 1 technical support and ensuring smooth IT operations.

Key Tasks Include:

Providing Level 1 support for hardware, software, and network issues

Installing and configuring PCs, laptops, and software

Managing user accounts in Active Directory

Setting up printers and managing permissions

Configuring network devices and IP cameras

Supporting new employee onboarding

We're Looking For:

A degree in Computer Science or a related field (preferred)

CCNA or basic MCSA knowledge is a big plus

Strong troubleshooting skills in Windows OS and MS Office

Basic knowledge of networking, printers, and IP cameras

Excellent communication skills

We Offer: Competitive package, training, and a chance to grow your career in a leading company.

How to Apply:

Send your CV to:

Use Subject line: "Service Desk Application – (Giza/Assiut)"

Description
Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service
Advisory

Industry/Sector
Technology

Specialism
Advisory - Other

Management Level
Associate

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Education
(if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:

Certifications
(if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Legal Document Review, Managed Services, Optimism {+ 15 more}

Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date

Responsibilities:

1. To provide a professional first technical point of contact for the customer .
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate 'next step' as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC's, PTT, IOC and other Vendors as appropriate.
   
   8.Document all troubleshooting and a case management actions via the electronic case management system.
8. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

Skill Profile:

• English Fluent .
• Bachelor Degree in Communication Engineering .
• Able to work under stress .
• Customer Oriented.
• Good Communication Skills .
• Able to work on shift Basis.

Additional Information:

Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.

Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

CDI

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Legal Document Review, Managed Services, Optimism {+ 15 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

To provide support through the Service Excellence Process to GDO Customers:

1- Processing Customers calls/inquiries.

2- Incident Management.

3- Change Management.

4- Ensuring a professional and consistent delivery of quality services to our customers.

5- Will act as a professional first point of contact for the customer.

6- Accurately log all incidents/changes in a timely and effective manner.

7- Diagnose fault-related cases both proactively and reactively by effectively utilizing software diagnostics and other network/products utility program whenever possible.

8- Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives.

9- Coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLAs.

10- Own/Resolve the incidents/changes from creation to resolution.

11- Document all troubleshooting and incident management actions via the ticketing systems.

1- Excellent interpersonal and communication skills.

2- Willingness to learn complex customer infrastructure and understand services delivered by Orange Business.

3- Willingness to develop technically.

3- Friendly & ready to work within a team.

4- Excellent customer skills are required.

5- Customer oriented.

6- Objective/Goal oriented.

7- Problem solving skills and ability to absorb customer heat.

8- Ability to work in a dynamic environment with rapid changes.

9- Excellent Multitasking skills.

10- CCNA certificate is a huge plus.

11- Preferred to have knowledge in any on the below:

a- SDWAN technology

b- Zscaler technology

c- Advanced Routing & Switching

d- LAN technologies

e- Network Security technologies

12- English fluency is a must, French fluency is a huge plus.

Educational background and Professional Experience:

1- Bachelor of Sceinces in Engineering, Telecommunications or Computer Science.

years of experience in similar scope.

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

Global Delivery and Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

CDI

*About Atos *
Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About Atos
Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societies Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Role Description

The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.

What You'll Be Doing

*Core Responsibilities *

• Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.
• Document and track all customer interactions and resolutions accurately in the ticketing system.
• Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.
• Follow established procedures for incident management, problem management, and service request fulfillment.
• Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.
• Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.
• Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.
• Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.
• Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.
• Continuously develop and enhance technical skills and knowledge through training and self-learning.

Experience & Qualification.

• Fluent in French and English, both written and verbal communication skills.
• Previous experience in a customer support or service desk role, preferably in a technical support environment.
• Ability to analyze and resolve technical issues independently or through collaboration.
• Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.
• Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.
• Strong organizational skills, attention to detail, and the ability to multitask effectively.
• Flexibility to work in shifts, including weekends and holidays, as per business needs.

Skills, Knowledge & Abilities

• Strong problem-solving and troubleshooting skills
• Adaptability.
• Self-learning.
• Critical thinking.
• Problem-solving.
• Attention to detail.
• Communication and teamwork.

Performance Standards

• Response Time.
• First Contact Resolution.
• Customer Satisfaction.
• Ticket Documentation and Management.
• Technical Knowledge.
• Language Proficiency.
• Incident Resolution Time.
• Quality of Service.
• Knowledge Sharing.
• Professionalism and Collaboration.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

Decorative Glass is a leading company in the glass processing industry Est. 1963 is looking to hire #IT_Service_Desk_Administrator

Position Summary:

The ICT Service Desk Administrator will be the first point of contact for our Information and Communication Technology (ICT) services, providing essential support across various IT functions with troubleshooting expertise.

Responsibilities:

• Install, configure, and troubleshoot user computers (Windows & Mac).

• Set up and maintain printers, scanners, and other imaging devices.

• Manage basic network devices to ensure stable connectivity (wired & wireless).

• Utilize knowledge of the OSI Network model and core network protocols.

• Support Microsoft OS (Windows 7, 8, 10, 11) and server editions.

• Configure basic network devices (switches, routers, access points, etc.).

• Provide Microsoft Office application support.

• Manage file systems, folder permissions, backups, and more.

Qualifications:

• BSc in Engineering, Computer Science, Information Systems, or a similar field.

• 1-2 years of experience (manufacturing experience is a plus).

• Strong English communication skills.

• Proficiency in Microsoft OS, network device troubleshooting, and Office applications.

• Certification or knowledge in MCSE, CCNA, and ITIL Foundation is preferred.

• Excellent troubleshooting, analytical, and customer service skills.

• Very good know about windows, server and active directory.

Benefits:

* Transportation provided.

* Social and medical insurance.

* Daily meal.

* Financial grants in the personal occasions.

* Participation in activities and summer trips.

* Annual increase in salaries.

* Gym access.

Work Location: Obour City

If you are interested, kindly send your CV to

and mention the job title in the subject line.