2 Hedge Fund jobs in Egypt

-Job description
- To manage a small team of IT resources responsible for the implementation, and maintenance of a stable and reliable Delivery and Support environment, supporting all aspects of processor hardware, operating system software and middleware through maintenance of an effective relationship for the Group with various IT vendors, suppliers and partners.
- Job holder is accountable for the IT Asset Management lifecycle, leads the Hardware compliance position for a specific scope. They will cover a specific region or geography providing approved asset needs assessment, acquisition management and operational and disposal plans, developed in alignment with the budget and in compliance with departmental policies and procedures.
- To lead a team of User Support Analysts and contractors for providing efficient client delivery and support services for HSBC Offices and GSC users, leading a 24x7 team in order to facilitate installation and configuration of end user systems like PCs. and Printers.
- Build and maintain effective working relationships with IT colleagues and implement efficient support processes which will improve the real and perceived level of service delivered.
- The jobholder will work closely with IT teams in Egypt, MENA and GR team to increase the efficiency and quality of service as well as processes and procedures
- Develop and improve vendor life-cycle management practices from start to finish. Negotiating with over 20+ vendors and keeping connections with them.

**Driving Sustainable Growth**
- Ensure the right level of service is being delivered to the business services running on the Delivery and Support platform.
- Manage continuous monitoring and improvement implementation on platform technical services.
- Establish ambitious goals and improve overall quality of operations.
- Accountable for the maintenance and delivery of hardware, system software, storage technical support and continuous Evergreening.
- Ensure the hardware and software conforms to the Global Standard.

To manage problem investigation and recovery.

**Achieving Excellence**
- Focuses on medium and long term goals even when under pressure or facing uncertainty.
- Manages expectations, results and impact of agreed outcomes, thinking ahead to identify and overcome potential issues
- Change and Implementation Management.
- Defines and plans the end-to-end change approach accurately.
- Manages the end-to-end components of the change journey, including defining and implementing the necessary mitigation plan for any risks/issues.
- Drive Sustainable Growth, creates sustainable value by ensuring the management of the IT Asset Management lifecycle.
- Ensure the effective control of IT Hardware
- Managing risk responsibly. Protect HSBC from legal exposure for Software license management.
- Collaborations, Puts time and effort into building and sustaining a network of relationships across the bank and the wider external community in support of the IT Asset Management Lifecycle
- Achieving excellence, by planning for success Driving HSBC’s best practice through stakeholders, ensuring the use of assets is understood, leading to effective utilisation. Also driving HSBC best practice, with strategic partner(s), to facilitate more effective and efficient use of tools. Reconciling software products through internal governance processes.
- To ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
- Develop and maintain business partnership with key service providers.
- The role holder will support service owners across IT, interacting with RM for issues such as quality, ISR.

**Customer Focus**
- Improves Customer Service.
- Promotes and prioritises decisions or actions according to customer needs, encouraging others to do the same.
- Keeps up to date with HSBC and IT strategy and external trends, using the information to enhance customer service.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- To develop staff, perform appraisals, establish training plans, motivate, discipline, recruit and retain staff. To assist the team in promoting the highest professional standards within their technical environment.
- Collaboration - Seeks and listens to feedback non-defensively and uses mistakes, failures and successes as data for future planning and development. Accepts personal responsibility and encourages others in completion of tasks on time and to the highest quality. Is able to handle concurrent activities effectively, planning activity and prioritising accordingly ensuring collaboration and consistency across domain.
- Is able to handle concurrent activities effectively, planning activity and prioritising accordingly.
- To continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, l