11 Healthcare Specialist jobs in Egypt
Healthcare Specialist
Posted today
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Job Description
Call Center Representative – Arabic Account
(Healthcare Sector | Maadi, Cairo)
About the Role
Join a leading healthcare services organization and become the first point of contact for our members. You will handle inbound inquiries in Arabic, provide accurate information on medical coverage, and ensure an outstanding customer experience.
Requirements
- Education:
University graduate (any discipline). - Language:
Fluent English - At least B1+ - Experience:
Customer-centric mindset; prior call-center exposure is an advantage. - Strong communication, active listening, and problem-solving skills.
Key Responsibilities
- Manage inbound calls and digital inquiries (Arabic).
- Provide policy information, claim status, and service guidance.
- Document each interaction accurately in the CRM system.
- Escalate complex cases to the appropriate internal teams.
- Maintain service-level KPIs and contribute to a positive team culture.
Compensation & Benefits
- Salary EGP 6,100 net + EGP 1,300 KPI bonus
(guaranteed) - Insurance Full social & medical coverage from day one
- Metro subscription after probation
- Late-night shuttle (12 a.m.) to Ramses & Helwan
Healthcare Nutrition Specialist
Posted today
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Job Description
About the job
Danone MENA is looking for a talented Healthcare Nutrition Specialist (Medical Representative) to be based in Maadi or Helwan- Egypt like you
In the context of Specialized Nutrition MENA, you will be responsible to drive and contribute to SN brand market share in the assigned area, build productive scientific-based HCP relationships, taking responsibility for HCP satisfaction and loyalty by meeting their health care nutrition needs.
The candidate will also carry the following responsibilities:
1.Influencing HCP attitude and behavior:
Periodical visits to HCPs in hospitals, health clinics, private clinics, and private hospitals to establish strong scientific based relationship and position our Healthcare Nutrition solutions as preferred solutions with the HCP's and position SN as Company of first choice for the HCPs. With the appropriate level of scientific based argumentation and relationship development, convince HCPs to choose our solutions as first choice.
Ensure all doctors/HCP/KOL receive the right message, information, and clinical studies.
- Illustrate the benefit/s of our solutions to the HCPs.
- Conduct scientific audio / visual meetings for HCPs.
2. Area Management:
Identity business opportunities within respective area and evaluate learning's to develop business initiatives and
tactics to realize the real potential.
- Implement "weekly call cycle" in constant coordination with direct manager.
- Understand and respond to competitive activities and initiate and recommend actions to counter-act these in order to help protect our market position.
- Maintaining a high level of product knowledge to ensure the ability to understand and explain all product information and hand outs and answer any question from HCP.
- Following up customer queries/complaints.
- Review business plan in line with cycle objectives on a quarterly basis .
- Compile and submit reports on promotional activities in accordance to established formats and schedule.
- Ensure that all business is conform to the WHO and local government code of ethics for infant formula products.
- Conducting seminars and detailing nutrition education activities.
- Daily database management and compliance with administrative procedures & processes.
- Ensure the accomplishment of qualitative and quantitative key performance indicators assigned for him/her for his/her respective area on daily, monthly and yearly bases.
3.Team Input:
- Participate in daily and/or weekly meetings to discuss the market situation, problems that were faced and to appraise.
- the activities versus the monthly KPIs.
- Helping to run seminars/events.
4. Intelligence and Insights Gathering:
- Collecting intelligence on the HCP Universe, e.g. identifying new contacts.
- Monitor all competitor activities, including consumer offers, medical conferences and round tables and report it to management.
- Conduct medical detailing face to face call and have on-going contact with identified lists of HCPs across the defined geographical area.
- Build strong relationships to targeted HCPs and mapping the Decision-Making networks in the region.
- Carry out promotional activities with targeted HCPs.
- Update competitor intelligence and input into database.
- Record and report back on call visits and progress against set objectives.
- Attend and participate in internal meetings as required.
About you
To be successful in the role you should ideally have:
Experience And Education:
- Education: BSc. in pharmacy or vet
- Experience: Minimum of 1 year with pediatricians
- Preferred previous experience in Maadi & Helwan territory
- Experience working in the public/government sector.
- Experience in Nutrition field is a plus.
Location:
Maadi or Helwan resident with a valid driving license.
Skills:
- Consumer Orientation: enabling the business to serve the consumer.
- Entrepreneurial: recognizes and seizes business opportunities.
- Strong relationship-building and communication abilities
- Rigor: thinks systematically, plans effectively.
- Transparency: acts in an open and respectful manner.
- Decision Making: combines decisiveness with sound judgment.
- Team Player: connects effectively with others.
- Getting Things Done: delivers results and measures performance according to plan.
Languages required:
Excellent English is a must.
Danone Values:
Candidates are expected to adhere to Danone's core values: Humanism, Openness, Proximity & Enthusiasm.
About us
Danone is a world-leading food company operating in three business divisions: Fresh Dairy Products, Specialized Nutrition, and Waters.
Danone's mission is Bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have in impacting the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet and this is what our new signature One Planet One Health embodies.
We offer
Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture & environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.
Danone MENA doesn't just welcome what makes you unique, we value it. We're proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.
So, if you are the HealthCare Nutrition Specialist we are looking for, click on "apply" now.
For more information about Danone, its people, and its business, please visit
LI-MELI-EG
Healthcare Nutrition Specialist
Posted today
Job Viewed
Job Description
About the job
Danone MENA is looking for a talented Healthcare Nutrition Specialist (medical representative) to be based in Giza – Egypt like you
In the context of Specialized Nutrition MENA, you will be responsible to drive and contribute to SN brand market share in the assigned area, build productive scientific-based HCP relationships, taking responsibility for HCP satisfaction and loyalty by meeting their health care nutrition needs.
About you
To be successful in the role you should ideally have:
Experience & Education:
- Education: Pharmacy graduate, preferably.
- Experience: Minimum of 1 year of proven sales experience as a Medical Representative or Product Specialist.
- Minimum 1 year of working experience in the assigned city (Giza & 6th of October).
- Previous experience in specialty business (particularly oncology) is highly preferred.
- Experience working in the public/government sector.
- Experience in Nutrition field is a plus.
- Areas to be covered: Giza, 6th October, Dokki, Mohandeseen & Zamalek
Location:
Living in Giza or 6th of October resident with a valid driving license.
Skills:
- Flexible and agile
- Consumer Orientation: enabling the business to serve the consumer.
- Entrepreneurial: recognizes and seizes business opportunities.
- Rigor: thinks systematically, plans effectively.
- Transparency: acts in an open and respectful manner.
- Decision Making: combines decisiveness with sound judgment.
- Team Player: connects effectively with others.
- Getting Things Done: delivers results and measures performance according to plan.
- Strong ability to build and maintain strategic relationships with top-tier HCPs.
- Confident in engaging with senior specialty physicians, particularly in oncology and critical care.
- Demonstrates sound problem-solving skills and the ability to manage challenges independently.
- Proficient in account management, including planning, execution, and follow-up.
- Preferably has experience managing tender or private accounts, with a good understanding of institutional dynamics.
Languages required:
Fluent English Is a must.
Danone Values:
Candidates are expected to adhere to Danone's core values: Humanism, Openness, Proximity & Enthusiasm.
About us
Danone is a world-leading food company operating in three business divisions: Fresh Dairy Products, Specialized Nutrition, and Waters.
Danone's mission is Bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have in impacting the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet and this is what our new signature One Planet One Health embodies.
We offer
Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture & environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.
Danone MENA doesn't just welcome what makes you unique, we value it. We're proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.
So, if you are the HealthCare Nutrition Specialist we are looking for, click on "apply" now.
For more information about Danone, its people, and its business, please visit
LI-MELI-EG
Healthcare Quality Specialist
Posted today
Job Viewed
Job Description
Job Description:
· Implement Quality Standards
Ensure adherence to national quality standards (GAHAR) across all departments.
· Monitor Key Performance Indicators (KPIs)
Track and analyse quality indicators related to patient safety, clinical outcomes, and service efficiency.
· Conduct Internal Audits
Perform regular audits and inspections to identify areas for improvement and ensure compliance with policies and procedures.
· Support Accreditation Processes
Prepare documentation and coordinate activities related to healthcare accreditation and licensing.
· Incident Reporting and Analysis
Participate in the investigation of clinical and non-clinical incidents, and follow up on corrective and preventive actions.
· Quality Improvement Projects
Lead and support quality improvement initiatives in collaboration with various departments.
· Train and Educate Staff
Deliver training sessions and workshops on quality standards, patient safety, risk management, and reporting tools.
· Prepare Reports and Presentations
Compile quality-related data and present findings to hospital leadership and relevant committees.
· Develop Policies and Procedures
Assist in the development, review, and update of hospital policies, protocols, and standard operating procedures.
·
Enhance Patient Safety Culture
Promote a culture of continuous improvement, safety, and patient-centered care across the organization.
Job Requirements
· Must hold a Bachelor's degree in Pharmacy, Medicine, or Dentistry.
· Minimum of 2 years of experience in a hospital or healthcare quality-related role.
· Must hold a recognized qualification in quality, such as:
· Hospital Quality Diploma
· Total Quality Management (TQM)
· Certified Professional in Healthcare Quality (CPHQ)
· Strong understanding of healthcare standards and accreditation requirements (GAHAR).
· Excellent analytical and reporting skills.
· Ability to conduct audits, analyze KPIs, and implement improvement plans.
· Effective communication and coordination across clinical and non-clinical teams.
· Proficiency in Microsoft Office and quality management tools.
Healthcare Call Center specialist for
Posted today
Job Viewed
Job Description
We are looking for a Healthcare Call Center Specialist to conduct surveys with Healthcare Professionals (HCPs). This is a project-based role with a duration of 3 weeks.
Requirements:
• Full availability during the morning shift
• High fluency in English is a must
• Strong communication and organizational skills
Global Patient Care PRI Escalation
Posted today
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Global Patient Care PRI Escalation & Case Monitoring Specialist
The Opportunity:
The Global Patient Care PRI Escalation & Case Monitoring Specialist plays a vital role, ensuring the complaints that are most critical for Roche are duly handled and being the safety net of Global Patient Care in terms of quality of documentation, which is crucial to ensure the business continuity. This role is suitable for candidates with the right skills, experience and mindset, who share the Roche values and make an active contribution to achieve our vision.
Within this role, your responsibilities will fall into these main areas:
- Check all PRIs identified by the Global Patient Care Organization to ensure the information provided is complete, the documentation requirements are fulfilled and the escalation takes place within the established time limits
- Ensure compliance with the quality guidelines and with the specifications of all PRI escalations as part of a self-controlling team by checking PRIs according to a 4-eyes principle
- Contribute to improving the service quality of the Global Patient Care Organization by conducting quality controls and providing feedback and training
- Identify opportunities to improve the service quality within the Global Patient Care Organization, develop and implement control and training mechanisms in coordination with all interfaces and adapt them to the changing framework conditions after consultation
Who You Are:
- Fluent command of English is a must, any other language is a plus
- In-depth knowledge of Roche products and systems and demonstrated experience customer care
- At least 5 years of experience in complaint handling, processing PRIs and performing quality assurance activities, with appropriate training and further education
- An academic degree or comparable education, ideally in the field of medical technology or quality control, would be a plus
- Sound knowledge of the internal quality guidelines (MQMS)
- Role model in IT navigation skills, fast learner in new technologies
- Engagement with our organization and with the iPDM transformation journey
- Empathic, solution-oriented and team-oriented approach; ability to work quickly and efficiently
- Works with autonomy and flexibility, always with a team work attitude, a person who contributes with a positive spirit to a pleasant working environment
- Excellent analytical skills, multi-tasking, agile skills and flexible to adapt to changes
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an Equal Opportunity Employer.
International Marketing Specialist – Medical Tourism Services
Posted today
Job Viewed
Job Description
We are looking for a talented and results-driven
International Marketing Specialist
to join our team and lead our efforts in promoting medical tourism services to global markets. This role requires both strategic vision and hands-on execution in marketing research, outreach, and digital campaigns.
Key Responsibilities:
· Develop and implement marketing strategies targeting international audiences for medical tourism services.
· Conduct in-depth market research to identify trends, target markets, and potential partnerships.
· Create and manage digital marketing campaigns to enhance brand visibility and reach.
· Collaborate with internal teams to produce marketing materials tailored to diverse international markets.
· Build and maintain strong relationships with global partners, agencies, and stakeholders.
Requirements:
· –7 years of proven experience in marketing for
medical tourism or related services
.
· Relevant academic qualification in Marketing, Business, or a related field.
· Strong marketing research skills and familiarity with international market dynamics.
· Knowledge and hands-on experience in
digital marketing tools and platforms
.
· Proficiency in English; French language skills are highly preferred.
· Age between 27–40 years old.
Why Join Us?
This is an exciting opportunity to work in a dynamic and growing sector, with the chance to expand your career in an international environment while making a tangible impact in the medical tourism industry.
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Global Patient Care PRI Escalation & Case Monitoring Specialist
Posted 3 days ago
Job Viewed
Job Description
**The Position**
**Global Patient Care PRI Escalation & Case Monitoring Specialist**
**The Opportunity:**
The Global Patient Care PRI Escalation & Case Monitoring Specialist plays a vital role, ensuring the complaints that are most critical for Roche are duly handled and being the safety net of Global Patient Care in terms of quality of documentation, which is crucial to ensure the business continuity. This role is suitable for candidates with the right skills, experience and mindset, who share the Roche values and make an active contribution to achieve our vision.
Within this role, your responsibilities will fall into these main areas:
+ Check all PRIs identified by the Global Patient Care Organization to ensure the information provided is complete, the documentation requirements are fulfilled and the escalation takes place within the established time limits
+ Ensure compliance with the quality guidelines and with the specifications of all PRI escalations as part of a self-controlling team by checking PRIs according to a 4-eyes principle
+ Contribute to improving the service quality of the Global Patient Care Organization by conducting quality controls and providing feedback and training
+ Identify opportunities to improve the service quality within the Global Patient Care Organization, develop and implement control and training mechanisms in coordination with all interfaces and adapt them to the changing framework conditions after consultation
**Who You Are:**
+ Fluent command of English is a must, any other language is a plus
+ In-depth knowledge of Roche products and systems and demonstrated experience customer care
+ At least 5 years of experience in complaint handling, processing PRIs and performing quality assurance activities, with appropriate training and further education
+ An academic degree or comparable education, ideally in the field of medical technology or quality control, would be a plus
+ Sound knowledge of the internal quality guidelines (MQMS)
+ Role model in IT navigation skills, fast learner in new technologies
+ Engagement with our organization and with the iPDM transformation journey
+ Empathic, solution-oriented and team-oriented approach; ability to work quickly and efficiently
+ Works with autonomy and flexibility, always with a team work attitude, a person who contributes with a positive spirit to a pleasant working environment
+ Excellent analytical skills, multi-tasking, agile skills and flexible to adapt to changes
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
Clinical Market Specialist
Posted today
Job Viewed
Job Description
Provide technical and clinical expertise during the sales process by demonstrating the full range of ultrasound products including potential uses, product capabilities, and benefits to customers.
Develop and deliver product training to customers on equipment use.
Monitor customer installations of ultrasound products to improve customer satisfaction and maintain customer relationships.
Support trade shows and professional conferences by performing product demonstrations and customer training.
Support the development and execution of marketing strategy and plans. Coordination of internal supporting functions in order to ensure smooth implementation of marketing initiatives and key performance indicators. Work closely with sales manager for marketing planning and execution.
Key Opinion Leader (KOL) development and management.
Responsible for supporting content marketing. Organization of webinars, seminars, and other online and offline marketing activities.
Cooperate closely with global marketing and sales teams to develop new business opportunities and channel development initiatives.
Clinical Files Specialist
Posted today
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Job Description
Job Overview
Perform daily administrative activities, in conjunction with the Clinical Research Associates and Regulatory and Start-Up teams, to ensure a complete and accurate Trial Master File delivery.
Essential Functions
- Assist Clinical Research Associates (CRAs) and Regulatory and Start-Up (RSU) team with accurately updating and maintaining clinical documents and systems (e.g., Trial Master File (TMF)) that track site compliance and performance within project timelines.
- Assist the clinical team with the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.
- Assist with periodic review of study files for completeness.
- Assist CRAs and RSU with preparation, handling and distribution of Clinical Trial Supplies and maintenance of tracking information.
- Assist with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow.
- Act as a central contact for the clinical team for designated project communications, correspondence and associated documentation.
- May accompany CRAs on site visits to assist with clinical monitoring duties upon completion of required training.
Qualifications
- High School Diploma or equivalent Req
- 3 years administrative support experience.
- r.
- Equivalent combination of education, training and experience.
- Computer skills including working knowledge of Microsoft Word, Excel and PowerPoint.
- Written and verbal communication skills including good command of English language.
- Effective time management and organizational skills.
- Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
- Awareness of applicable clinical research regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines as provided in company training.
- Knowledge of applicable protocol requirements as provided in company training.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more