40 Head Of jobs in Egypt

Our people make all the difference in our success.- Drive the strategy for Customer Service to deliver on Cluster needs and ensuring alignment with Global/Regional and Cluster priorities
- Lead Self-service and Client Digitization.
- Lead the engagement in designing the Service offering for future capabilities
- Lead the overall Client Experience function, with management of the servicing, client experience managers and Digital Client support.
- Partner with Client coverage partners and Product/ Line Operations to drive Digitization and continuous marked improvement in Voice of Client scores.
- Proactively lead the dialogue with existing and prospective Clients.
- Drive standardization and productivity across the region
- Provide the operational and strategic leadership to deliver a high-quality service to Citi clients and all Internal stakeholders
- Implement effective and appropriate governance structures resulting in a robust operational control environment
- Developing relationships with key clients, facilitating, and leading on-site visits and ensuring timely and appropriate client communication
- Ensure resources are aligned to support global/regional business strategy and seamless delivery of services.
- Proactively identify and manage risks which may impact product/service delivery to clients, rapidly adapt to changes in the Client expectations, Capability, regulatory and compliance framework; proactively raising self-identified issues; and addressing all issues completely and in a proactive manner through the drafting, implementation, and tracking of relevant
- Corrective Action Plans (CAPs)
- Extensively collaborate with Client coverage/ Sales, Account management, Business,
- Operations and Customer Service (regionally and globally) to evolve Client Service model to meet client expectations and enhancing the Service model (self-service/ digital being the key principles) as new capabilities are launched
- Continuously engage with other regional and global partners to ensure consistency in Service Delivery of Citi’s global clients
- Work with Sales on ensuring Clients’ expectations are properly set and met through the Sales/ RFP/ Client Onboarding stages
- Manage an effective client feedback process
- Lead effective periodic client segmentation
- Simplify and standardize processes to enrich and enhance client experience
Execute transformation on Client servicing infrastructure
Ensure compliance with applicable laws, regulations and Citi policies and responsible for successful outcomes in all Internal Audit and other reviews
- Oversight of MCA process related to Client Experience area, conduct a regular review of effectiveness of Process - Risk - Control structures defined in MCA.
- Ensure delivery of financial budgets with a sustainable pipeline of productivity book of work
- Complaints Handling & reporting to regulators.**Qualifications**:
10+ years relevant experience

People Management, Leadership, Identifying and building Service and Operations Centres of excellence which leverage best practices and disciplines from across the globe.
**Skills**:
Superior communication and relationship building skills.

Exemplifies Core Competencies: analysis, communication, customer focus, teamwork, process management, functional proficiency, and managing change. Perfect command of the English language.
**Education**:
Bachelors/University degree, Master’s degree preferred, managerial experience

**Competencies**:
Ability to manage multiple tasks simultaneously / Effectiveness under pressure / stress & time management / Client Focus / Proactive / initiative / Ability to manage and organise a diverse set of individuals.

This job description provides a high-level review of the types of work performed. Other job-related duties

may be assigned as required.
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full timeCiti is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

Retail Business School Head - Learning & Development

Role Purpose:
Aiming to leverage best practices and career development opportunities for Carrefour employees, Majid Al Futtaim’s Retail Business School (RBS) Head role is focused on the mission of onboarding, developing and retaining talent through strategic planning and best operational management practices. Working with the Learning and Development Team and in close partnership with its Center of Excellence, the RBS Head will be responsible for the management of the end-to-end lifecycle of the training center. The role plays a critical role in establishing parentships with the local communities envisioning the development of global talent and innovation magnet for professionals working in the retail sector. Role Details - Key Responsibilities and Accountabilities:
Managing RBS Operations
- Drive execution of the daily RBS operational plan ensuring best practices are maintained to build capability across the organization on knowledge, ability to plan, performance and efficiency
- Outline operational and stakeholder needs, to effectively plan strategize and execute business plans and projects
- Conduct development initiatives and operational leadership programs across MAF Retail
- Support and manage the design of the RBS operational model in country and manage operations across the various locations providing strategic input
- Aligned with the manpower plan and identified development needs, oversee the training calendar, ensure effective scheduling, successful delivery of initiatives/ programs
- Mitigate and solve for barriers affecting performance and impact of the RBS in the regio
- Ensure that the business needs are being met by evaluation and moderation of ongoing plans, initiatives, programs, and schools
- Implement operational/performance plan to deliver strategic objectives based on MAF Retail KPI outputs
- Manage the end-to-end facility, adhering to the assigned budget, contracts and engaging with human resources

Team Management & Collaborative Partnership
- Provide effective input, pilot and launch career development programs for all operational & services roles, local talent, D&I, amongst others
- Review Performance outputs with relevant stakeholders and adapt effective training plans to achieve should gaps arise
- Model effective change leadership by partnering with the MAF Retail leadership, workforce and learning and development stakeholders
- Guide teams to adopt a holistic view of talent management requirements by incorporating Learning, Career Development and Succession Planning
- Ensure teams deliver the curricula and use effective training methodology adapted to the target audience
- Coach teams to drive impact and promote accountability by setting ambitious goals and outcomes
- Provide mentorship/ learning development roadmaps to the business for the purpose of developing a continuous talent pipeline for key roles
- Role model digital transformation and coach the organisation to learn using innovative technological solutions
- Select partners to provide training and ensure that chosen service providers correspond to the company needs, review the performance, renew or cancel existing contracts based on feedback and performance review
- Monitor if learning content is delivered as per MAF guidelines and covers all relevant compliance requirements

Quality Assurance
- Drive intellectual capability and process the vision of certifying RBS as a recognized training provider by relevant external entities
- Promote and support company policies, mission, vision, and values in effort to standardize compliance across the region
- Effectively identify the performance standards, measuring the progress and aligning the RBS with strategic goals as per organizational forecast
- In collaboration with Risk & Compliance, ensure regulatory compliance with all governing bodies pertaining to Health & Safety, Food Safety and other applicable
- In collaboration with Operational Excellence, recommend strategic learning interventions based on ROI, assigned resources and defined L&D metrics

Specific Market Need
- In line with Egypt market needs set onboarding best practices across all Carrefour business units in the region
- In line with identified capability development journey, drive change by upskilling 100% of the workforce in the region
- In line with the retention strategy of the company, ensure Career Development Programs are rolled out to build talent pipeline
- In line with the customer centricity of the business, drive change by promoting and refreshing the workforce with best CX practices

KPIs
- Evidence of learning impact on business overall performance
- Quality of learning interventions - NPS scores
- Knowledge retention indicators
- Evidence of impact of learning
- ROI (productivity)
- Cost efficiency against budget

Functional/Technical Competencies Keys to success - Role model MAF leadership competencies - Collaborative partner, critical th

Retail Business School Head - Learning & Development

Role Purpose:
Aiming to leverage best practices and career development opportunities for Carrefour employees, Majid Al Futtaim’s Retail Business School (RBS) Head role is focused on the mission of onboarding, developing and retaining talent through strategic planning and best operational management practices. Working with the Learning and Development Team and in close partnership with its Center of Excellence, the RBS Head will be responsible for the management of the end-to-end lifecycle of the training center. The role plays a critical role in establishing parentships with the local communities envisioning the development of global talent and innovation magnet for professionals working in the retail sector. Role Details - Key Responsibilities and Accountabilities:
Managing RBS Operations
- Drive execution of the daily RBS operational plan ensuring best practices are maintained to build capability across the organization on knowledge, ability to plan, performance and efficiency
- Outline operational and stakeholder needs, to effectively plan strategize and execute business plans and projects
- Conduct development initiatives and operational leadership programs across MAF Retail
- Support and manage the design of the RBS operational model in country and manage operations across the various locations providing strategic input
- Aligned with the manpower plan and identified development needs, oversee the training calendar, ensure effective scheduling, successful delivery of initiatives/ programs
- Mitigate and solve for barriers affecting performance and impact of the RBS in the regio
- Ensure that the business needs are being met by evaluation and moderation of ongoing plans, initiatives, programs, and schools
- Implement operational/performance plan to deliver strategic objectives based on MAF Retail KPI outputs
- Manage the end-to-end facility, adhering to the assigned budget, contracts and engaging with human resources

Team Management & Collaborative Partnership
- Provide effective input, pilot and launch career development programs for all operational & services roles, local talent, D&I, amongst others
- Review Performance outputs with relevant stakeholders and adapt effective training plans to achieve should gaps arise
- Model effective change leadership by partnering with the MAF Retail leadership, workforce and learning and development stakeholders
- Guide teams to adopt a holistic view of talent management requirements by incorporating Learning, Career Development and Succession Planning
- Ensure teams deliver the curricula and use effective training methodology adapted to the target audience
- Coach teams to drive impact and promote accountability by setting ambitious goals and outcomes
- Provide mentorship/ learning development roadmaps to the business for the purpose of developing a continuous talent pipeline for key roles
- Role model digital transformation and coach the organisation to learn using innovative technological solutions
- Select partners to provide training and ensure that chosen service providers correspond to the company needs, review the performance, renew or cancel existing contracts based on feedback and performance review
- Monitor if learning content is delivered as per MAF guidelines and covers all relevant compliance requirements

Quality Assurance
- Drive intellectual capability and process the vision of certifying RBS as a recognized training provider by relevant external entities
- Promote and support company policies, mission, vision, and values in effort to standardize compliance across the region
- Effectively identify the performance standards, measuring the progress and aligning the RBS with strategic goals as per organizational forecast
- In collaboration with Risk & Compliance, ensure regulatory compliance with all governing bodies pertaining to Health & Safety, Food Safety and other applicable
- In collaboration with Operational Excellence, recommend strategic learning interventions based on ROI, assigned resources and defined L&D metrics

Specific Market Need
- In line with Egypt market needs set onboarding best practices across all Carrefour business units in the region
- In line with identified capability development journey, drive change by upskilling 100% of the workforce in the region
- In line with the retention strategy of the company, ensure Career Development Programs are rolled out to build talent pipeline
- In line with the customer centricity of the business, drive change by promoting and refreshing the workforce with best CX practices

KPIs
- Evidence of learning impact on business overall performance
- Quality of learning interventions - NPS scores
- Knowledge retention indicators
- Evidence of impact of learning
- ROI (productivity)
- Cost efficiency against budget

Functional/Technical Competencies Keys to success - Role model MAF leadership competencies - Collaborative partner, critical th

A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

**What will I be doing?**
As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Maintain an effective bar service with an emphasis on high quality, efficient service
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Set-up of the outlet in accordance with the pre-determined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

**What are we looking for?**

A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A warm personality, attentive and smartly presentable
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Customer Service experience in a supervisory capacity
- Passion for delivering exceptional levels of Guest service
- A basic level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Our client is a beauty e-commerce platform that seeks out the best skincare, makeup, fragrances, and health products in the market and acts as a hub of information for the Egyptian female. They are looking to hire a Commercial Head that leads the commercial strategy and operations, driving revenue growth and profitability. Key responsibilities include strategic planning, sales and business development, financial management, team leadership, client relationship management, and ensuring compliance.

Key Responsibilities:
Strategic Planning: Develop and implement commercial strategies.

Sales and Business Development: Oversee sales targets, identify opportunities, and manage client relationships.

Financial Management: Prepare budgets, forecasts, and financial reports.

Team Leadership: Lead and develop the commercial team.

Client Relationship Management: Maintain and grow key client relationships.

Compliance: Ensure compliance with regulations and mitigate risks.

**Requirements**:
Qualifications:
Education: Bachelor's in Business, Finance.

Experience: Proven experience in commercial leadership roles (Beauty industry )

Skills: Strategic thinking, communication, negotiation, leadership, and financial acumen.

Competencies:
Results-oriented, relationship-building, problem-solving, and adaptable.

The Faculty of Applied Science and Arts enrolls 1,250 students across three design majors:
Graphic, Product and Media Design. The Design Workshops are an interdisciplinary department and currently consist of seven separate workshop units. The department mission is to teach all students practical skills relevant to the majors Graphic, Media and Product Design. Throughout the majors, the workshops are an important resource, where students conduct experiments, realize assignments, create design prototypes, and participate in research. The Design Workshops contribute to the unique profile of the Faculty of Applied Sciences and Arts as a leader in design education in Egypt. The GUC (Cairo Campus) invites highly able and motivated applicants for the following vacancy in the Workshop Design Department.

**Responsibilities**:

- Manage the Design Workshop Department which contains the units Wood, Ceramics, Moulding, Modelmaking/Rapid Prototyping, Illustration Techniques, Letterpress Typography and Bookbinding.
- Collaborate with the workshop units in all aspects of workshop management, thereby expanding the capacity, efficiency and creative profile of the Design Workshop department.
- Monitor safety and health regulations, plan workshop investments and supervise material purchase.
- Prepare requests for investments and create proposals for the strategic development of the workshops in alignment with the Faculty Management.
- Initiate contacts to suppliers and industry, optimize existing workshops and arrange maintenance needed.
- Share knowledge and facilitate teaching and training needs of students and staff.

Experience / Skills:

- Curiosity to widen the perception within the respective craft discipline and thus create a foundation for design-oriented actions and mindsets.
- Ability to work well with colleagues from diverse cultural backgrounds, professional experience and aesthetic sensibilities.
- Ability to structure and define project goals in order to foster and motivate positive experiences.
- An interest in supporting and conducting research activities in the workshops and connect them to design.
- Excellent interpersonal communication and writing skills in English, which is the teaching language.
- Good management skills, including the ability to meet deadlines, communicate and motivate effectively.
- An interest in working collaboratively within the GUC and with external partners towards the development of shared projects.

Application Instructions:
Interested applicants are invited to submit their curriculum vitae including: employment history, a statement outlining research and teaching interests, list of publications and projects undertaken and names of at least three referees, motivational letter and online access to a portfolio of their work.

Our Head of Fulfillment handles all budgetary, people development and operations objectives. The Ops Leader handles all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of operations and Area Managers, coaching and mentoring the team to ensure we meet performance objectives, building positive employee relations and building leadership bench strength within the Fulfillment Center.

**Responsibilities**:

- Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
- Responsible for the overall safety, quality and performance and customer experience of either inbound or outbound operations.
- Will set and clarify requirements and expectations for operations and Area Managers. Measures performance, provides feedback, and holds Area Managers accountable for their performance.
- Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
- Takes proactive steps to ensure that we share best practices across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, Facilities, Safety, IT and Business ) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

**BASIC QUALIFICATIONS**
- Bachelor’s Degree
- 7+ years direct management experience, including a salaried workforce in a manufacturing, production or distribution environment.
- Prior experience with performance metrics, process improvement and Lean techniques.
- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

**PREFERRED QUALIFICATIONS**
- Degree in Engineering, Operations or related field and MBA preferred
- Experience with a contingent workforce during peak seasons
- Ability to handle changing priorities and use righteous judgment in stressful situations

Malvern College Egypt (MCE) was established in 2016 and is the first British international school in Cairo to be working in partnership with a leading British independent school. Since its creation, MCE has enjoyed a period of considerable growth and success and is now a vibrant community of 850 students aged 3-18.

Reporting to a newly appointed Head, the Head of Secondary will combine a deep commitment to outstanding senior school education with a track record of successful leadership experience. They will possess a strong sense of team and the interpersonal skills to actively contribute to the development of MCE. Strong organisational management skills and strategic capability are crucial, as is the gravitas required to engage successfully across the breadth of MCE’s internal and external stakeholders.
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Malvern College Egypt (MCE) was established in 2016 and is the first British international school in Cairo to be working in partnership with a leading British independent school. Since its creation, MCE has enjoyed a period of considerable growth and success and is now a vibrant community of 850 students aged 3-18.

Reporting to a newly appointed Head, the Head of Secondary will combine a deep commitment to outstanding senior school education with a track record of successful leadership experience. They will possess a strong sense of team and the interpersonal skills to actively contribute to the development of MCE. Strong organisational management skills and strategic capability are crucial, as is the gravitas required to engage successfully across the breadth of MCE’s internal and external stakeholders.

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