24 Hcm Consultant jobs in Egypt

As part of our regional expansion, we are looking to hire senior resources in the following domains:

• Oracle Fusion HCM.
• Oracle EBS HCM.

Interested applicants should have :

• 4-6 Years of relevant experience in Oracle Fusion and / or EBS
• 7+ Years of relevant experience is a big plus
• Experience with a number of Oracle HCM modules ( HR, Payroll, Learning, P&G, Succession Planning, OTL )
• HCM Sector specific experience is of value.
• Ability to travel 30% to 100%
• Strong track record of successful projects' implementation
• Strong English Language
• Arabic Language is a big plus

Apply to

Description
Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service
Advisory

Industry/Sector
Technology

Specialism
Advisory - Other

Management Level
Administrative

Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As an Oracle consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Oracle applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Oracle applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.

Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.
• Conduct yourself in a professional manner and take responsibility for your work and commitments.
• Actively listen, check your understanding, interpret and respond appropriately.
• Tailor your communication style and method based on your audience.
• Organise and prioritise information and tasks to achieve efficient and effective outcomes.
• Suggest new ideas or solutions when problems and/or opportunities arise.
• Adapt to meet the changing needs, processes and assignments of your teams and/or clients.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Education
(if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:

Certifications
(if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Oracle Customer Relationship Management (CRM), Oracle E-Business Suite, Process Standardization {+ 11 more}

Desired Languages
(If blank, desired languages not specified)
Travel Requirements
0%

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Administrative

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As an Oracle consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Oracle applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Oracle applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.
• Conduct yourself in a professional manner and take responsibility for your work and commitments.
• Actively listen, check your understanding, interpret and respond appropriately.
• Tailor your communication style and method based on your audience.
• Organise and prioritise information and tasks to achieve efficient and effective outcomes.
• Suggest new ideas or solutions when problems and/or opportunities arise.
• Adapt to meet the changing needs, processes and assignments of your teams and/or clients.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Oracle Customer Relationship Management (CRM), Oracle E-Business Suite, Process Standardization {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Company Description

RAYA Customer Experience (RAYA CX) provides next-generation BPO and customer experience management across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Delivering from highly skilled labor markets, RAYA CX offers integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Workforce Management position located in Cairo, Egypt. The Workforce Management professional will be responsible for capacity planning, workforce planning, and managing workforce operations to ensure efficient staffing levels. The role will also involve analyzing data to optimize workforce efficiency and ensuring effective communication across departments.

Qualifications

• Skills in Capacity Planning and Workforce Planning
• Strong Analytical Skills and ability to optimize workforce efficiency
• Proficiency in Workforce Management techniques
• Excellent Communication skills
• Detail-oriented and ability to work in a fast-paced environment
• Bachelor's degree in Business Administration, Human Resources, or related field is preferred
• Experience in the BPO or customer service industry is a plus

Company Description

At
Danat Travels,
we are more than just a travel and tourism company – we create unforgettable memories. With a passion for exploration and a commitment to exceptional service, we redefine the travel experience with competitive prices. Our mission is to provide unparalleled travel experiences through the latest technologies, industry expertise, and a customer-centric approach. We prioritize delivering exceptional customer satisfaction and innovative solutions, while our global partnerships guarantee unique travel experiences.

Role Description

This is a full-time, on-site role for a Workforce Management Supervisor based in Cairo. The Workforce Management Supervisor will be responsible for supervising team members, analyzing workforce data, overseeing customer service operations, and training staff. Duties include creating schedules, monitoring team performance, ensuring customer satisfaction, and developing strategies to optimize workforce efficiency.

Qualifications

• Possess Supervisory and Training skills
• Strong Analytical and Problem-Solving skills
• Excellent Communication and Customer Service skills
• Ability to work collaboratively in a team environment
• Bachelor's degree in Business Administration, Management, or related field
• Experience in the travel and tourism industry is a plus
• Proficiency in workforce management software is advantageous

Benefits
* :

-Social insurance.

Medical insurance
will be available after probation period

Working Conditions:

-5 working days + 2 days off ( Rotational )

Working hours :

Nine working hours including one hour break ( Rotational Shifts )

Location
;

Nasr city

• If you are interested please forward your updated CV to   
  

Job summary/overview:

The WFM Analyst should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.

Key responsibilities and accountabilities (may perform other duties as requested not specifically addressed in this document):

Analyze historical data to provide insights and recommendations for improving workforce efficiency. Collaborate with operations, HR, and IT teams to implement WFM tools and strategies. Identify and implement process improvements in workforce planning and resource utilization. Provide training and support to teams on WFM systems and best practices. Stay updated on industry trends, new WFM technologies, and best practices. Driving continuous improvement in workforce planning processes. Be a true team member in Teleperformance – focused in the success of the company and the well-being of the team; Interaction with other departments in order to improve and or maximize the project(s) results; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company(producing fresh and imaginative ideas and solutions); Ensure all Teleperformance processes, procedures and policies are fulfilled, including butnot limited to GDPR - General Data Protection Regulation, GISP - Global InformationSecurity Policies, ISS - Information Security Standard; CSR - Corporate SocialResponsibility policies, Health & Safety, among others. Communicate any known infractions of these Corporate Policies and procedures to the Teleperformance Management immediately; May perform other duties as requested not specifically addressed in this document).

Main Job Requirements:

Education and specific

Training Higher Education Degree (preferential)

Fluency in English (minimum B2)

Work Experience Experience in project management and implementation.

Proficient in Excel, Word, and Outlook. Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.

Special Certifications (if appropriate; identify if required to perform the job or just preferred) NA Required Skills Technical Skills

Working knowledge of Microsoft Office Suite (Excel, Word, Power Point).

Knowledge of SQL, BI tools or Workforce Management software is a plus.

Experience managing in Customer Experience Management operations (preference)

Company Description

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region, with a capacity of more than 10,000 web-enabled multi-channel stations. The company manages various outsourcing agreements with key government & commercial accounts in 10 different languages. Xceed currently operates sites in Egypt, Morocco, Mauritius, UAE, as well as a new site in Saudi Arabia. Xceed offers a range of services including inbound, outbound, back office, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis services. The company has been recognized with numerous awards, including IAOP's Best Global Outsourcing 100 and Gulf Sustainability Awards.

Role Description

This is a full-time on-site role for a Workforce Management Specialist located in Qesm 1st Nasser City. The Workforce Management Specialist will be responsible for workforce planning, capacity planning, and managing the workforce effectively to optimize productivity. Day-to-day tasks include analyzing workforce data, performing scheduling, monitoring real-time adherence, and adjusting plans as necessary. The role involves collaborating with different departments to ensure that workforce requirements are met, and effective communication is maintained across the teams.

Qualifications

• Capacity Planning and Workforce Planning skills
• Strong Analytical Skills
• Workforce Management experience
• Excellent Communication skills
• Proficiency in workforce management software and tools is a plus
• Bachelor's degree in Business Administration, Management, or related field
• Experience in a BPO or call center environment is preferred

Company Description

At GoChat247, we enhance customer experiences through AI by offering services like conversational chatbots, sentiment analysis, process automation, and autotagging. Over the last five years, we have supported clients across 8 different verticals, achieving a YoY growth of 2.5X in the last two years. Our 1000 team members serve 12 different countries, managing over 1 million transactions per month with a 95% quality rate. We are the preferred choice for top mobile operators, fintech companies, promising startups, and leading food ordering platforms in the Middle East.

Role Description

This is a full-time on-site role for a Workforce Management Supervisor, located in Qesm El Maadi. The Workforce Management Supervisor will be responsible for overseeing customer service teams, analyzing performance metrics, and ensuring efficient workforce allocation. Daily tasks include supervising staff, providing training, conducting performance evaluations, and ensuring high-quality customer service standards. The role also involves developing schedules, monitoring attendance, and addressing any staffing issues promptly.

Key Responsibilities

• Develop and implement workforce strategies to meet business objectives
• Oversee forecasting, scheduling, and real-time monitoring of staffing levels
• Manage WFM analysts and coordinate with operations teams to ensure coverage
• Analyze performance metrics and recommend process improvements
• Lead daily staffing meetings and communicate service level risks
• Collaborate with HR for recruitment and onboarding of WFM team members
• Ensure compliance with labor laws and internal policies
• Provide coaching, feedback, and performance evaluations for WFM staff
• Generate reports on KPIs and present insights to senior leadership
• Support business continuity planning and manage staffing during outages or spikes

Qualifications

• Bachelor's degree (preferred in Business, Statistics, or related field)
• Minimum
  2–3 years of WFM experience
  in a contact center or BPO environment
• Graduate with no military requirements
• Strong knowledge of WFM tools (e.g., Verint, NICE, Genesys, or similar)
• Proficiency in
  Microsoft Excel
  and data analysis
• B2 profession in English for both verbal and written with practical work experience
• Previous experience in leading a WFM staff in the Planning & Scheduling fields
• Flexibility to work between different operating sites and flexible work times

Skills & Competencies

• Excellent analytical and forecasting abilities
• Strong leadership and team management skills
• Effective communication and stakeholder engagement
• Ability to multitask and adapt in a fast-paced environment
• Familiarity with labor laws and scheduling compliance
• Experience in real-time monitoring and intraday management

Company Description

Intrasoft Middle East is a leading digital solutions provider across the Middle East and Africa, with over 25 years of experience and more than 3,000 man-years of expertise in business transformation and complex project delivery. We have successfully executed multi-million-dollar projects in banking, telecommunications, enterprise, and government sectors, tailored to unique business verticals and regional requirements. Intrasoft is trusted by hundreds of organizations for their digital transformation journeys, boasts a 100% project success rate, and aligns seamlessly with clients' financial and operational needs through CapEx and OpEx models. As a strategic partner to global technology leaders including Oracle, SAP, and Dell, we create scalable, secure, and future-ready IT ecosystems.

Role Description

This is a full-time on-site role for an Oracle EBS HCM Techno-Functional Consultant, based in Amman. The consultant will be responsible for the daily management and support of Oracle EBS HCM modules, including configurations, customizations, and implementations. Additional duties include analyzing business processes, providing technical and functional support, consulting with stakeholders, and resolving issues related to Oracle EBS HCM. This role demands close collaboration with clients to understand and address their specific business needs.

Qualifications

• Strong Analytical Skills for assessing business processes and requirements
• Effective Communication skills for interacting with clients and team members
• Proficiency in Business Process understanding and improvement
• Consulting experience in Oracle EBS HCM implementations and support
• Understanding of Finance principles relevant to Oracle EBS HCM modules
• Relevant technical expertise in Oracle EBS HCM
• Ability to work independently and as part of a team
• Bachelor's degree in Computer Science, Information Systems, or related field
• Experience in the Middle East region or in similar environments is a plus