868 Guest Relations jobs in Egypt

Company Description

As-Salam International Hospital, established in 1982, is a leading healthcare provider in Egypt, known for offering international standards of medical services. With a team of dedicated professionals from Egypt and around the world, the hospital uses the latest technology to set the benchmark in patient care and service. As-Salam International Hospital is undergoing extensive renovations to expand its capacity to over 350 beds, and will feature a new medical tower to meet the growing community needs with comprehensive wellness, health, and medical services all under one roof. The hospital is committed to excellence and continuous enhancement of its services and facilities.

Role Description

This is a full-time on-site role for a Guest Relations Specialist located in Cairo. The Guest Relations Specialist will be responsible for managing guest relations and ensuring a positive experience for all patients and visitors. Daily tasks include handling inquiries, addressing concerns, and providing support to guests throughout their visit. The role involves coordinating with medical and administrative teams, facilitating smooth communication, and enhancing customer experience.

Qualifications

• Guest Relations and Customer Service skills
• Excellent Communication and Customer Experience skills
• Experience in Sales is a plus
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Proficiency in multiple languages is an advantage
• Previous experience in a healthcare setting is preferred
• Bachelor's degree in Hospitality, Business Administration, or a related field

Objectives

• You should be responsible for handling customer inquiries, overseeing the booking process, and ensuring that guests have an enjoyable experience during their stay.
• You should be familiar with reservation systems and have excellent communication skills, both written and verbal.
• Ensure the perfect communication skills with clients

Responsibilities

• Handle reservation inquiries using computerized reservation systems to assist in making any related accommodation reservations for customers
• Identify your customers in cooperation with the team and head
• Answer inquiries from potential customers regarding reservations and accommodations, provide information about services, rates, and availability
• Quick in getting back to guests through all way of communications do not exceed 10-15 minutes
• Process payments for reservations and confirmation details to customers
• Assist customers in planning accommodation arrangements by offering recommendations and information about different options
• Handle changes, cancellations, or upgrades to existing reservations
• Focal point with assigned guests, interact directly with guest in solving any issue related to their reservations either staff related, or maintenance related.
• Maintain accurate records / report of reservations and all transactions
• Record all positive feedback from customers to focus on more improvement
• Record all negative feedback, raise to quality and optimization division
• Ask guests to register feedback online through google
• Monitor all check-in and check-out date and time through phone / written communication, record any delay and raise it to the concerned staff to do the needful.
• Keep guests updated on any related issue to their booking on behalf of the organization
• Call guest before check-in to ensure all details and after check-out to have a quick survey, report to management

Qualifications

• Bachelor's degree or equivalent certificate
• Training certificates or equivalent experience preferred
• Sufficient Experience with reservation systems and software
• Ability to interact perfectly and achieve the customer's satisfaction
• Strong communication skills, both written and verbal
• Ability to work well under pressure and in a fast-paced environment
• Excellent customer service skills
• Strong attention to detail and organizational skills
• Detail oriented, Proactive
• Time management

Position Overview:

We are seeking a highly experienced, service-driven, and resourceful Guest Relations Manager to lead the guest relations team at the El Gouna Film Festival. The Guest Relations Manager will oversee all aspects of guest experience and hospitality, ensuring that filmmakers, talents, industry professionals, and VIPs enjoy a seamless and memorable festival journey.

As the key point of contact for guest services, the Manager will be responsible for planning, coordination, and execution of all guest logistics while managing a team of liaisons and collaborating with internal departments. This leadership role requires excellent organizational skills, strong interpersonal abilities, and proven experience in managing high-profile guests in a fast-paced cultural or entertainment setting.

Key Responsibilities

Leadership & Strategy:

• Develop and implement the festival's guest relations strategy in alignment with overall festival objectives.
• Lead, train, and supervise the guest relations team, ensuring consistency in service delivery.
  Anticipate guest needs and proactively create solutions to enhance their overall festival experience.

Guest Experience & Hospitality:

• Oversee logistics for guest travel, accommodations, accreditation, and daily scheduling.
• Serve as the primary point of contact for VIPs, talents, and industry professionals before and during the festival.
• Ensure high standards of hospitality and personalized service for all guests.
  Manage sensitive information with discretion and professionalism.

Cross-Department Coordination:

• Work closely with PR, Media, Hospitality, and Transportation teams to ensure smooth guest movements and availability for public appearances.
• Collaborate with the Programming and Operations departments to align guest needs with festival activities.
  Maintain strong relationships with partner hotels, transport providers, and service vendors.

On-Site Festival Management:

• Lead the guest relations team on the ground to coordinate arrivals, red carpet appearances, screenings, panels, and media engagements.
• Troubleshoot and resolve last-minute issues quickly and effectively.
  Ensure real-time communication between guests and festival departments.

Reporting & Follow-Up:

• Oversee preparation of guest reports, daily recaps, and post-festival evaluations.
• Manage guest databases, ensuring accuracy and updates for future editions.
  Provide insights and recommendations to improve guest services in subsequent years.

Qualifications & Requirements

• 3–5 years of experience in guest relations, hospitality management, VIP services, or event management—preferably within the film, entertainment, or cultural sector.
• Proven track record of managing high-profile guests, teams, and large-scale logistics.
• Excellent leadership, organizational, and problem-solving skills.
• Exceptional communication abilities in both English and Arabic (written and verbal).
• Professional demeanor, discretion, and confidence in engaging with international industry figures and VIPs.
• Ability to remain calm and effective under pressure, with flexibility to work long hours during the festival period (including evenings and weekends).
• Strong knowledge of hospitality and event systems; proficiency in Google Suite is required.
  A passion for cinema, culture, and delivering world-class guest experiences.

About El Gouna Film Festival

Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF showcases a wide variety of films for a passionate and knowledgeable audience while fostering communication between cultures through the art of cinema. The festival is committed to connecting filmmakers from the region with international industry professionals, encouraging dialogue, cooperation, and cultural exchange. Through its industry arm, CineGouna Platform, GFF supports the discovery of new voices and contributes to the growth of cinema in the Arab world.

About Elgouna Film Festival:

El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.

Company Description

As-Salam International Hospital opened in 1982 as a referral hospital in Egypt's private healthcare sector. It is committed to providing international-standard medical services through a dedicated team of professionals and advanced technologies. The hospital strives to set the standard in patient care and service with state-of-the-art facilities. Currently, the hospital is undergoing extensive renovations to expand its programs and increase inpatient capacity to over 350 beds. The new medical tower will host comprehensive wellness, health, and medical services under one roof, making it a healthcare icon in Egypt.

Role Description

This is a full-time, on-site role for a Guest Relations Officer located in Cairo. The Guest Relations Officer will be responsible for ensuring customer satisfaction, handling guest relations, providing excellent customer service, and performing receptionist duties. Day-to-day tasks include greeting and assisting patients and visitors, managing inquiries, coordinating with medical and administrative staff, ensuring a seamless patient experience, and addressing any concerns or complaints promptly and professionally.

Qualifications

• Guest Relations and Customer Satisfaction skills
• Experience in Customer Service and Communication
• Competence in performing Receptionist Duties
• Excellent interpersonal skills and ability to handle stressful situations
• Ability to work independently and as part of a team
• Proficiency in English; knowledge of additional languages is a plus
• Bachelor's degree in Hospitality, Business Administration, or related field
• Experience in the healthcare industry is an advantage

Company Description

As-Salam International Hospital, established in 1982, is one of Egypt's leading private healthcare providers. The hospital is committed to offering international-standard medical services, supported by a dedicated team of professionals and the latest technologies. Located in Cairo, As-Salam International Hospital is undergoing significant renovations to expand its facilities and services, including increasing its inpatient bed capacity to over 350 beds. The hospital aims to meet the growing community demands with state-of-the-art facilities and comprehensive healthcare services.

Role Description

This is a full-time on-site role for a Guest Relations Specialist located in Cairo. The Guest Relations Specialist will be responsible for enhancing the patient experience, providing exceptional customer service, facilitating communication between patients and healthcare providers, addressing patient inquiries and concerns, and promoting a welcoming and supportive environment. The role requires effective interaction with various hospital departments to ensure seamless patient care and satisfaction.

Qualifications

• fresh Graduated is welcome
• Guest Relations and Customer Service skills
• Excellent Communication skills
• Customer Experience and Sales skills
• Strong interpersonal and problem-solving skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Experience in the healthcare industry is a plus
• Bachelor's degree in Hospitality, Business Administration, or related field

Company Description

Join us at Accor, where life pulses with passion

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,

Join us and become a Heartist.

Job Description

• • Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.

  2.2 Create a communication bridge between guests and operational departments.

  2.3 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of guests.

  2.4 Find solutions by keeping guest satisfaction at the fore.Approve the "Through Our Guests' Eyes" report prepared according to requests, needs and demands placed by guests throughout the day.

  2.5 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.
  
  2.6 Ensure that a Welcome Letter is written and sent to guests staying at the hotel.

  2.7 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.

  2.8 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.

  2.9 Conduct an internal communication meeting with the department at least twice every month and record the items discussed.

  2.10 Responsible for procuring and protecting the supplies required to manage the office.

  2.11 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.

  2.12 Identify the personal expectations and tendencies of guests and work on future concepts accordingly.

  2.13 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.

  2.14 Inform the General Manager about any diseases and health problems of guests.

  2.15 Prepare the "Monthly Timecard Report" for Guest Relations employees and submit the report to the Personnel Department.

  2.16 Prepare the weekly work schedules for Guest Relations employees.

  2.17 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.

  2.18 Take part in the Emergency Response Teams and manage and deploy his/her own team.

  2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).

  2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased

Qualifications

• At least a Bachelor`s Degree or vocational diploma.
  
   Experience: At least 7 years of experience in the Hospitality industry following theoretical education.
  
  Foreign Language: English Proficiency is a must as well as either Fluency in Russian or German to communicate with guests .
  
  ourses and Training: Prior attendance in seminars and trainings in the related field.
  
  omputer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
  
  kills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility.

Additional Information

2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,

reduce environmental pollution and harmful effects to the environment and lead to

staffs.

2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with

laws, controlling reducing chemical dirtiness.

2.25 Carry out all responsibilities related to the quality management and food safety

management systems implemented at the facility.

2.26 Carry out all other duties assigned by managers and hotel management not specified

in the job description.

Position Overview:

We are looking for a dynamic, personable, and highly organized Guest Relations Liaison to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step.

Key Responsibilities

Guest Experience & Hospitality:

• Support in implementing the festival's guest relations strategy, ensuring all guests receive exceptional care and support.
• Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.
• Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.
  Ensure timely communication with guests regarding festival updates, schedules, and appearances.

Coordination & Liaison:

• Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.
• Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.
  Liaise with internal departments to ensure guests' needs are anticipated and met.

On-Site Festival Support:

• Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.
• Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.
  Provide real-time communication between guests and festival departments to ensure a seamless flow of events.

Reporting & Follow-Up:

• Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.
  Support in maintaining guest databases and contact lists for future editions of the festival.

Qualifications & Requirements

• 1–3 years of experience in guest relations, hospitality, talent management, or event coordination—ideally within entertainment, culture, or high-profile events.
• Strong interpersonal and communication skills in both English and Arabic (written and verbal).
• Exceptional organizational skills with the ability to multitask and manage competing priorities.
• Professional presence and confidence in engaging with high-profile individuals and international guests.
• Ability to remain calm, resourceful, and solution-oriented under pressure.
• Flexible to work long hours during the festival period, including evenings and weekends.
• Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.
  A team player with a proactive attitude and passion for film, arts, and culture.

About El Gouna Film Festival

Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.

About Elgouna Film Festival:

El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.

Company Description

Mövenpick Hotels & Resorts is a modern, upscale hospitality company that is passionate about 'making moments'. With Swiss roots and a restaurant and hospitality heritage that dates back to the 1940s, Mövenpick embraces innovation to meet ever-changing guest needs, while setting trends but never compromising on quality and authenticity. The company takes a sustainable and responsible approach, caring for local communities and protecting the environment in the destinations where it operates. Mövenpick is a one of ACCOR Brand.

Role Description

This is a full-time on-site role for an Executive Chef located in Hurghada. The Executive Chef will be responsible for overseeing the daily operation of the kitchen, planning and directing food preparation and cooking activities, creating and updating menus, managing kitchen staff, maintaining inventory levels, and ensuring quality and consistency of food and service standards.

Qualifications

• Culinary skills including menu planning, food preparation, and cooking techniques
• Leadership and management skills
• Knowledge of food safety and sanitation regulations
• Experience in a similar role in a high-volume food service establishment
• Excellent communication and organizational skills
• Ability to train, mentor, and motivate staff
• Flexibility and adaptability in a fast-paced environment
• Bachelor's degree in Culinary Arts or related field is preferred

Additional qualifications that would be beneficial include creativity, attention to detail, time management, and collaboration skills. Fluent English language

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Key Responsibilities:

• Represent the Sofitel brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.
• Act as a storyteller, sharing unique elements of the Sofitel experience and offering cultural and historical insights about the destination.
• Maintain smooth daily operations by managing administrative tasks and ensuring key information is communicated to relevant teams.
• Engage proactively with guests throughout their stay, gathering feedback and addressing needs.
• Take ownership of guest interactions, ensuring requests and follow-up actions are completed in a timely and professional manner.
• Handle guest requests, such as reservations and special services, ensuring proper follow-up and guest satisfaction.
• Welcome VIP guests, coordinating smooth check-ins, luggage delivery, and personalised service.
• Support the preparation and delivery of guest recognition programmes and special events.
• Manage guest communication before arrival, during the stay, and after departure to ensure a seamless experience.
• Build personal connections with guests, monitor arrivals and departures, and attend to individual needs throughout their stay.
• Support the Front Of House team during operational peaks, assisting with check-ins, check-outs, and lobby operations as needed.
• Coordinate with Housekeeping and Engineering to ensure VIP rooms and special setups meet expected standards before guest arrival.
• Maintain up-to-date knowledge of the ALL loyalty programme benefits and assist members in making the most of their membership.

Qualifications

Skills & Qualifications:

The ideal candidate for this position will have the following experience and qualifications:

• Friendly, approachable, and engaging, with a strong ability to connect with people from diverse backgrounds.
• Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.
• Excellent communication skills, both verbal and written, with fluency in English and Russian (additional languages are a plus).
• Works effectively as part of a team and collaborates closely with all departments to deliver a seamless guest experience.
• Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.
• Ability to handle guest concerns with discretion, professionalism, and ownership.
• Detail-oriented, organised, and able to handle multiple tasks while maintaining a high level of professionalism.
• Adaptable and flexible, capable of working evenings, weekends, and public holidays as needed.
• Well-groomed and professional appearance.

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus