98 Grocery Manager jobs in Egypt

Company Description

Beit ELGomla is an Egyptian retail corporation that operates a chain of supermarkets, hypermarkets, and minimarkets across Egypt. The company is well-established in the retail sector, providing a wide range of products and services to meet the needs of its diverse customer base. Beit ELGomla is committed to offering high-quality products and exceptional customer service to ensure a satisfying shopping experience.

Role Description

This is a full-time, on-site role for a Non-Food Department Manager located in Cairo First Settlement. The Non-Food Department Manager will oversee the daily operations of the non-food departments, ensuring that products are properly stocked and displayed. Responsibilities include managing inventory, ensuring product quality, maintaining cleanliness, optimizing customer satisfaction, and supervising staff to ensure departmental goals are met. This role requires active involvement in staff training, merchandising, and coordinating with suppliers.

Qualifications

• Customer Satisfaction and Customer Service Skills
• Cairo Residents (first settlement )
• Knowledge of Food Safety and Food Service standards
• Experience 5-3 Years in the same role in supermarket
• Excellent organizational and leadership skills
• Ability to work effectively in a fast-paced environment
• A bachelor's degree in Business Administration, Retail Management, or a related field is a plus

Job Description

*Why join us? *
Coach, motivate and lead a team to deliver excellent customer service and sales propositions to a wide range of HSBC RBWM local and international customers whilst ensuring the cost effectiveness of the operation. Support operational delivery of the contact center. Accountable for the level of service provided to our customers though contact centre teams. Delivered by establishing a robust operational, financial and risk management infrastructure which will minimize cost and protect the HSBC brand reputation and delivering scorecard measures.

*The Opportunity: *
The role operates within a HSBC RBWM Contact Centre. This is a high profile, highly regulated environment and the role holder must have the ability to react quickly to changing priorities by being flexible, proactive and cooperative at all times.

The operating conditions for the role are to meet local needs aligned to global objectives by thinking strategically and working in collaboration and partnership across the group.

*What you'll do:
Impact on the Business *

• Take accountability for the performance of contact center teams and all that they do, contributing to the successful delivery of 'Best in Class' standards whilst remaining within key operational performance parameters (service, sales and operational targets Understand key Business Intelligence Data and be able to translate into collective and individual team performance proactively driving sales, service and efficiencies
• Communicate all operational requirements and changes to teams to ensure effective implementation
• Continually reassess and ensure operational risks are minimized, internal controls are adhered to and regulatory and compliance requirements are met.
• Plan and priorities work appropriately e.g. considering importance, urgency, customer and business impact

*Customers / Stakeholders *

• Lead contact center teams who deliver outstanding customer service and sales propositions. Wins new and lasting customer relationships
• Develops actionable plans around people capability that are aligned with HSBC's business strategies and drives change in people capability in order to differentiate HSBC and its brand from competitors.
• Implements agreed action plans from Customer Service feedback
• Provides feedback and proposals to Senior Managers on contact center performance and progress
• Conducts second level new hire interviews as required
• Manage and resolve escalated customer concerns and use appropriate business judgement making considered business decisions to manage monetary adjustments (in line with authority level) that protect and enhance HSBC Group values, reputation and the business.
• Champion and embrace change and innovation within the teams

Leadership & Teamwork

• Full accountability for the leadership, coaching, objective setting, performance and absence management of up to 8 Team Leaders (1 or 2) ensuring they deliver outstanding customer service through their teams and achieve balanced scorecard.
• Through pro-active coaching, feedback and other development interventions help build your team leader (1 and 2)'s capabilities, ensuring talent is recognized and underperformance is managed appropriately
• Conduct value-adding monthly 1:1's, mid-year and year-end performance reviews, meeting all GPM requirements
• Adhere to and accountability for relevant procedures under defined coaching scheme
• Manage employee related concerns such as retention, absenteeism, morale, conflict resolution, employee grievances and under-performance. (including stage 2 gross misconduct and disciplinary procedures)
• Lead a team of dedicated people in the creation, coordination and delivery of innovative engagement initiatives and activities aligned to business and people strategy.
• Maintains a high level of understanding of how the site operates, who is responsible for certain areas and how to accomplish tasks with limited time.
• Create robust team environment where skills and knowledge is openly shared to achieve team and business goals including embedding a best place to work environment for all teams
• Act as a role model for our Group values and behaviors, authentically engaging with team, colleagues and customers to deliver Superior Customer Service
• Demonstrates professionalism and confidence
• Provide cover for other department managers as required

*Operational Effectiveness & Control *

• Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centers
• Coordinates findings and resolutions of HSBC internal control audits
• Coordinates awareness programs and completion of all elements of Operational Risk associated with the role in compliance to SOX for contact centers
• Conducts audit the auditor duties within the contact center as required
• Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
• Ensuring the fair treatment of our employees and customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the employee and customer engagement principles.
• Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology
• This will be achieved by ensuring all actions take into account the likelihood of operational risk of employee attrition and disengagement occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Requirements

• GCB 6 and 7 can apply
• UK Market Experience is preferable
• Bachelor Degree in Business or related field desired but not necessary dependent upon prevailing market conditions
• At least 5 years of relevant Management experience in call center operations is desired but not necessary dependent upon prevailing market
• Experience in financial products, high volume processing center operations, contact center operations, quality and production management,
• performance and process engineering
• Relationship Management, Operational Risk Management, Analytics, Performance Management, Service Excellence and Customer Experience Focus
• Excellent interpersonal, oral and written communication skills required.
• Proven strong leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills.
• A high level of EQ coupled with the ability to set clear stretching goals for others and inspire them to achieve
• Thorough understanding of the contact center concept and its importance in maintaining and expanding account relationships.
• Problem solving and Decision making skills – PSDM with an ability to respond quickly and communicate effective remedial plans if need be.
• Experience of coaching, mentoring, developing others and motivation skills
• Computer literacy (word processing, spreadsheets and database applications)
• Must be well organized, demonstrate initiative, and able to manage multiple projects.
• Ability to adapt in a dynamic and fast-paced environment with a passion for developing a culture of empowerment
• Maintain document control and data integrity
• A passion for delivering the operational balanced scorecard through engaged, empowered, well trained people
• Proficient in English and local language

You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Processing (Egypt) Private LTD***

Company Description

Beit ELGomla is an Egyptian retail corporation that operates a chain of supermarkets, hypermarkets, and minimarkets across Egypt. Known for its diverse range of products and exceptional customer service, Beit ELGomla has established itself as a leading retail brand in the country. The company is committed to providing high-quality products and exceptional shopping experiences to its customers. With numerous locations, Beit ELGomla is accessible to a wide customer base throughout Egypt.

Role Description

This is a full-time on-site role for a Fresh Food Department Manager located in Cairo, Egypt. The Fresh Food Department Manager will be responsible for overseeing the fresh food section, ensuring that all food safety standards are met, and maintaining high customer satisfaction. Day-to-day tasks include managing staff, ensuring product availability, quality control, overseeing food service operations, and addressing customer inquiries. The role will also involve coordinating with suppliers and monitoring inventory levels to ensure the freshness and availability of products.

Qualifications

• Experience in the same role, 5-3 years in a supermarket
• Knowledge of Food Service and Food Safety standards
• Cairo Residents
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays
• A bachelor's degree
• Prior experience in a retail or supermarket setting is preferred

Thrive with B.TECH on a Journey that defines the essence of your professional evolution through Stability and Security, Continuous Development and Growth, a Well Established Prominent Organization, and a Culture of Innovation and Creativity.

Join us on this exciting journey of growth and innovation

About the job:

We're looking for a full-time "B2B Sales Department Manager " to Manage the sales efforts of providing electronics & non-electronics products for the Real Estate & Construction sector by developing and executing strategies for tenders, bidding processes, and project-based sales. Ensures the achievement of sales targets, builds strong relationships with governmental and private entities, and positions B.TECH as a trusted supplier in the this sector.

Responsibilities

·   Establish sales objectives by forecasting and developing annual sales quotas for local, governmental and private accounts with real estate and construction businesses; projecting expected sales volume and profit for existing and new accounts by promoting B.TECH electronics & non-electronics product ranges

·   Plan corporate sales programs by developing field sales action plans, contribute to team effort by accomplishing related results as needed

·   Design and implement a strategic sales plan that expands B,TECH's real estate & construction customer base and ensure it's strong presence

·   Achieve Real Estate & Construction  sales growth and hitting sales targets by successfully managing sales team.

·   Co-develop and implement a sales strategy tailored to the real estate & construction sectors, focusing on tenders and large-scale / Mega projects.

·   Identify real estate & construction sectors stakeholders and decision-makers to establish and nurture relationships.

·   Monitor market trends for local, governmental procurement policies to identify business opportunities.

·   Identify relevant tenders and bidding opportunities in the real estate & construction businesses.

·   Lead the preparation and submission of high-quality tender documents and proposals.

·   Ensure compliance with all legal and procedural requirements for tenders.

·   Collaborate with internal teams to develop competitive and compliant bids.

·   Build and maintain strong relationships with government agencies, institutions, and procurement officials.

·   Act as the primary point of contact for government clients, addressing their concerns and ensuring satisfaction.

·   Prepare and manage budgets related to tender submissions and sales activities.

·   Track and analyze the performance of submitted bids, identifying areas for improvement.

·   Coordinate with Operations teams to ensure the successful execution of agreed projects.

·   Liaise with Legal team to address any contractual or regulatory requirements.

• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 10 years of experience in B2B sales, with at least 5 years in a managerial or senior sales role.
• Proven track record of success in selling both electronics and non-electronics in the real estate and construction sectors.
• Strong leadership skills with the ability to manage and motivate a team.
• Exceptional communication skills (verbal, written, and presentation).
• Highly analytical with a strong numerical ability and attention to detail.
• Excellent problem-solving skills and a customer-focused approach.
• Strong negotiation skills with the ability to close deals successfully.

Discover the benefits of joining B.TECH: More than just a job

· Comprehensive health and life insurance.

· Flexible work arrangements to support work-life balance.

· Professional development and training opportunities for advancement and career growth.

· Employee discounts and wellness programs.

· High performance and rewarding culture.

If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.

• Assist the Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of weekly, monthly, quarterly and annual objectives
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing Sales Associates
• Monitor retail operating costs, budgets and resources
• Suggest sales training programs and techniques
• Communicate with clients and evaluate their needs
• Analyze consumer behavior and adjust product positioning
• Handle complaints from customers
• Research emerging products and use information to update the store s merchandise
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Conduct regular audits to ensure the store is functionable and presentable

• University degree.
• 5-10 years Experience in the same position.
• Experience in Retail is a Must.
• Experience in Managing a team is a Must.
• Computer proficiency, especially Microsoft Word, PowerPoint, Excel.
• Excellent communication, interpersonal, organizational and problem solving skills.
• Analytical mind and familiarity with data analysis principles.
• Provide superior customer care, team spirit and training.
• Outstanding communication and interpersonal abilities.
• Excellent organizing and leadership skills.
• Commercial awareness.

Responsibilities

• Set and execute sales performance goals to increase profitability
• Hire, train, and assess store employee's productivity and performance
• Maintain orderly, presentable appearance of the store
• Oversee stock and store operations

Qualifications

• High school education or equivalent experience
• 5+ years' store management experience
• Customer centric with a positive attitude

Company Description

SERA Group is a diversified holding company with three main subsidiaries focused on mattresses, carpets, and home furnishings. SERA Mattresses specializes in manufacturing high-quality mattresses, SERA Carpets manufactures and exports carpets, while SERA Stores operate over 45 showrooms selling various home products.

Role Description

This is a full-time on-site Retail Store Manager role at SERA Group located in Qesm El Obour. The Retail Store Manager will be responsible for overseeing the day-to-day operations of the store, ensuring customer satisfaction, managing store operations, and implementing retail loss prevention strategies.
.

Qualifications

• Preferably from cairo , Sharqia
• Customer Satisfaction and Customer Service skills
• Excellent Communication skills
• Store Management expertise
• Experience in Retail Loss Prevention
• Strong leadership and organizational skills
• Ability to multitask and prioritize tasks effectively
• Previous experience in retail management is a plus
• Preferably with experience in carpets, furnishings, or home appliances.
• Bachelor's degree in Business Administration or related field preferred

Store Manager – Retail

Job Type:
Full-time

Industry:
Consumer Electronics / Retail

About the Company

Second Step for Outsourcing and Business Services is a leading provider of HR, staffing, payroll, and outsourcing services with main offices located in Egypt, Iraq, Jordan, Lebanon, and Libya. We offer comprehensive solutions to assist clients in sourcing and deploying suitable talent for their business objectives and projects. Our services cater to clients in the GCC and MENA regions, and we are recognized for our track record in diverse sectors such as Information Technology, E-Commerce, telecommunications, and retail. Through our various corporate service offerings, we ensure that we meet the requirements of even the most demanding assignments.

Responsibilities

• Sales Management
• Achieve and exceed sales targets.
• Manage pricing strategies and maintain accurate inventory data.

• Monitor and manage store financials to ensure real-time and precise reporting.

• Store Operations

• Create daily, weekly, and monthly work plans; lead regular team meetings.
• Maintain the store environment including cleanliness, equipment, and POSM.
• Ensure proper display and maintenance of sample products and promotional materials.
• Conduct monthly inventory audits to ensure stock accuracy.
• Organize in-store promotions and experiential marketing activities aligned with Huawei's guidelines.
• Ensure store safety and lead emergency response efforts.

• Gather and report insights on local market conditions and competing commercial centers.

• Team Management

• Oversee employee attendance and shift scheduling.
• Ensure staff meet grooming, conduct, and training expectations.

• Motivate and lead by example to maintain high team morale and performance.

• Customer Management

• Ensure exceptional customer service and complaint resolution.

• Implement effective consumer engagement strategies to enhance satisfaction.

• Policy Implementation & Stakeholder Engagement

• Communicate Huawei policies and operational changes effectively to all team members.
• Build and maintain strong relationships with distributors and retail partners.

Qualifications

• Basic Qualifications
• University degree or above.
• Minimum 2 years of retail management experience in the communications or consumer electronics industry.
• Strong data analysis and training skills.
• Proficiency in computer operations and office software.
• Excellent problem-solving abilities and adaptability.
• Strong interpersonal and communication skills.
• Preferred Attributes
• Passionate about technology and enjoys sharing knowledge.
• Team-oriented, approachable, empathetic, and a good listener.
• Proactive, responsible, and professional in conduct and appearance.

Key Responsibilities:

1- Store Operations Management:

Oversee daily operations of the store, ensuring adherence to company policies and procedures.

Manage store inventory, including receiving, stocking, and organizing products.

Ensure the store is clean, organized, and visually appealing for customers.

2- Sales & Profitability:

Monitor and drive sales performance, ensuring sales targets and KPIs are met.

Develop strategies to improve store sales, customer retention, and profitability.

Analyze sales data and trends to make informed decisions about promotions and product placement.

3- Customer Experience:

Ensure high standards of customer service are consistently maintained.

Handle customer inquiries, complaints, and returns efficiently and professionally.

Develop customer loyalty programs or promotions to enhance customer satisfaction.

4- Team Leadership & Development:

Hire, train, and manage store staff, ensuring they are motivated, productive, and knowledgeable.

Organize regular training sessions to improve staff skills and product knowledge.

Conduct performance reviews and provide feedback to team members.

Create a positive, collaborative work environment, fostering teamwork and morale.

5-Stock & Inventory Control:

Ensure stock levels are optimized to meet customer demand while minimizing overstocking.

Conduct regular stock audits and inventory checks.

Liaise with suppliers and the central procurement team to order products as needed.

6-Visual Merchandising:

Ensure that the store's visual merchandising is in line with More Shopping Egypt's standards and seasonal campaigns.

Plan and implement attractive product displays to enhance the shopping experience and drive sales.

7- Financial & Administrative Responsibilities:

Manage cash flow, register reconciliations, and daily financial reporting.

Create and manage store budgets, ensuring cost control and financial targets are met.

Maintain records of store performance, including sales data, employee performance, and customer feedback.

Key Qualifications:

• Education:

Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
- Experience

: At least 3-5 years of
experience in retail management

or a supervisory role, preferably in a large retail environment.
Must
- Skills:
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Strong sales and business acumen.
- Proficient in Microsoft Office and retail management software.
- Ability to handle stressful situations and problem-solve effectively.