449 Global Support jobs in Egypt

Are you passionate about IT and looking for an opportunity to grow your technical skills in a real business environment?

We are looking for a motivated Helpdesk Specialist to join our IT team and support our users across multiple branches. This is an excellent opportunity for someone early in their IT career to gain hands-on experience and grow within a collaborative team.

Responsibilities:

• Provide first-level technical support to staff (hardware, software, printers, and network issues).
• Log, follow up, and resolve support tickets in a timely manner.
• Assist in maintaining user accounts and access permissions.
• Perform basic troubleshooting of Windows systems and MS Office .
• Support inventory tracking of IT equipment and user devices.
• Escalate complex issues to senior IT staff as needed.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 year of experience in a similar IT support or helpdesk role.
• Experience with Windows OS, Office , and networking concepts.
• Experience with Active Directory.
• Basic knowledge of virtualization environments (VMware, ESXI, etc.).
• Strong communication skills and a helpful attitude.
• Willingness to learn and grow in a fast-paced IT environment.
• Work location: Al tahrir sq. – cairo.

Additional Information:

This is a full-time position located in our office in (Al Tahir sq.)

please send your resume to - with the subject
"Helpdesk Specialist"
or send your resume to

Company Description

Centro is a diversified technology solutions provider that empowers businesses through integrated technology solutions and security enablement. Our dynamic solutions allow clients to take full advantage of digital opportunities by orchestrating various processes. We pride ourselves on delivering exceptional results and building lasting relationships through our wide range of services and a culture of shared success.

Role Description

This is a full-time, on-site role for an IT Helpdesk Specialist, located in Cairo. The IT Helpdesk Specialist will provide technical support and assistance to end-users both over the phone and in person. Daily tasks include troubleshooting technical issues, managing hardware and software configurations, and maintaining IT systems. The specialist will also be responsible for responding to service requests, providing IT support, and ensuring efficient operation of the company's technology infrastructure.

Qualifications

• Technical Support and Troubleshooting skills
• Experience with Hardware and Software Management
• IT Systems Configuration and Maintenance skills
• Excellent Communication and Customer Service skills
• Ability to work independently and as part of a team
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus

Company Description

Unlimited Egypt Group is rapidly establishing itself as a leader across several industries, including travel and transportation, real estate, food and beverage, and medical devices in Egypt and the Middle East. Since its inception in 2011, the company has developed the experience, culture, and talent to achieve market leadership. Unlimited Egypt Group continues to grow and make significant contributions to multiple industry sectors.

Role Description

This is an on-site, full-time role for a Help Desk Specialist located in Cairo, Egypt. The Help Desk Specialist will be responsible for providing technical support, troubleshooting issues, and supporting desktop computers. The role also involves customer support and handling help desk inquiries to ensure efficient resolution of technical problems.

Qualifications

• Technical Support and Help Desk Support skills
• Troubleshooting and supporting desktop computers
• Customer Support experience
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Prior experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred

Responsibilities

• Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
• Routine maintenance of the HW and SW according to agreed plans.
• Perform minor software and minor hardware repairs.
• Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
• Maintain inventory of all IT equipment.
• Handle all documentation for hardware and software, maintenance and problem resolutions.
• Properly escalate unresolved queries to the next level of support or external consultant.
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Maintain network servers such as file servers, AD, Print
• Support LANs, WANs, network segments, Internet, and intranet systems.

Job Requirements

BC. S in Computer Science or a related discipline

Experience:3-5 Years' experience

Excellent usage of Google Suite

Knowledge in active directory is a MUST

Perfect English Language is a MUST

Knowledge in networking (VPN, virtualization, and firewall) "Mandatory"

Knowledge in switches and routers "Mandatory"

Knowledge in servers and storage (Dell, HP, IBM …. etc)

Knowledge in VMware

CCNA & MCSE knowledge

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Experience:
 2–4 years of experiance.

We are looking for a dedicated and skilled 
IT Helpdesk / IT Specialist
 to join our team and provide technical support across the company. The ideal candidate will be proactive, solution-oriented, and able to troubleshoot both hardware and software issues efficiently.

Key Resposibilities:

• Provide first-level technical support to employees via phone, email, or in person.
• Install, configure, and maintain hardware, software, and network systems.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Set up new users' accounts, profiles, and manage access permissions.
• Ensure the security of IT systems and data through best practices and security protocols.
• Support ERP/CRM systems and assist in resolving related issues.
• Maintain an up-to-date inventory of IT equipment and licenses.
• Liaise with external vendors and service providers when needed.

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Required Skills

• Bachelor's degree.
• Excellent command in spoken and written English.
• Have professional experience of working on windows applications / Microsoft Office /Internet.

Job Responsibilities

• Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
• Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
• Monitoring ATM networks for NCR's ATM monitoring customers.
• Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
• Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
• Escalating customer problems both internally and externally, when required, according to defined escalation paths.
• Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
• Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
• Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
• Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
• Responsible for overall IM system implementation and management.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Job Description

Reports to: Software Team Leader

Job Level: Mid-Junior

We are seeking a motivated and skilled IT Help Desk Technician to join our dynamic team. The ideal candidate will provide first-level support to our internal staff and clients, ensuring timely resolution of technical issues and contributing to a positive user experience.

Responsibilities

• Respond to help desk tickets and provide support via phone, email, and in person.
• Troubleshoot hardware and software issues, assisting users in resolving technical problems.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Document issues and resolutions in the help desk ticketing system.
• Provide training and support to users on new applications and technologies.
• Collaborate with IT team members to enhance support processes and improve service delivery.
• Assist in maintaining inventory of IT equipment and software licenses.
• Stay current with emerging technologies and industry trends.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a help desk or technical support role.
• Strong knowledge of Windows and Mac operating systems, as well as common software applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

Egycash for technological cash solutions

Egycash, established in May 2019 under the direction of the Central Bank of Egypt, began operations in October 2020. The company aims to support financial inclusion and digital transformation strategies to improve the quality of CIT and ATM services. With a vision to be pioneers locally, regionally, and globally, Egycash focuses on providing advanced technological solutions. Egycash values responsibility, commitment, accuracy, efficiency, integrity, cooperation, and innovation.

Job Title:
IT Help Desk Specialist

Location:
(Mohandseen, Cairo)

Employment Type:
Full-time

About the Role

We are looking for a dedicated and customer-focused
IT Help Desk Specialist
to join our team and be the first line of support for our employees across all branches. The ideal candidate will have strong troubleshooting skills, a good understanding of IT systems, and the ability to provide quick and effective solutions to technical issues.

Responsibilities:

• Serve as the first point of contact for all IT-related issues via phone and email.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Provide remote and on-site support for end-users.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Assist in user account management, password resets, and access permissions.
• Escalate unresolved issues to higher-level IT staff when necessary.
• Support IT projects such as system upgrades and rollouts.
• Ensure all IT support requests are handled promptly and professionally.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• 0–3 years of experience in an IT support or help desk role.
• Solid knowledge of Windows OS, Microsoft 365, and basic networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to multitask and work under pressure.

If you are a motivated IT professional who enjoys solving problems and helping people, we would love to hear from you.

To apply, please send your resume to with the job title in the subject line.

Job description

Job Title: IT Help Desk

Location: (Alexandria, San Stefano)

Employment Type: Full Time (On-Site).

Education Level: Bachelor's Degree

Experience Needed: 1+

Role Description

This is a full-time IT Help Desk role located on-site in Alexandria, Egypt. The IT Help Desk professional will be responsible for resolving technical issues, providing customer support, and maintaining network security. Daily tasks include troubleshooting problems, administering network resources.

Responsibilities:

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems efficiently.
• Document and escalate issues as needed.

Qualifications:

• 1+ years of experience in an IT Help Desk or similar role.
• Strong problem-solving and communication skills.
• Experience in server administration, maintenance, and backup management.
• Strong knowledge of operating systems, networks, and troubleshooting tools.
  

To apply, please send your CV to (

).