74 Global Support jobs in Egypt

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos customers with Incident Management Services
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customer and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Monitor ATM networks
+ Determine priority based on problem information and documented guidelines; Provide accurate solutions to user problems
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, when required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Participate in team projects that enhance the quality or efficiency of the Service desk
+ Work with other Support Specialists in order to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs; participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Requires rotation in work hours involving weekend, holiday or extended hours
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented. Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
#LI-RM1
#Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

We’re hiring IT Help Desk

Location: Maadi ( but might need to make visits )

Graduate of Computer Science
Years of experience: Fresh Grad
Courses
MCSA
MCSE
CCNA is preferred

Must have
- network
- windows troubleshooting
- how to create and manage DC "domain controler" and DHCP

**Salary**: E£4,000.00 - E£5,000.00 per month

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Maadi: Reliably commute or planning to relocate before starting work (required)

We’re hiring IT Help Desk

Location: Maadi ( but might need to make visits )

Graduate of Computer Science
Years of experience: Fresh Grad
Courses
MCSA
MCSE
CCNA is preferred

Must have
- network
- windows troubleshooting
- how to create and manage DC "domain controler" and DHCP

**Salary**: E£4,000.00 - E£5,000.00 per month

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Maadi: Reliably commute or planning to relocate before starting work (required)

**Job Information**:
Industry
- Real EstateField
- InfrastuctureBudget
- EGP 13,000.00Field / Area
- Support ServicesJob Category
- Technical SupportWork Experience
- 1-3 yearsCity
- ZED ParkState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Designing and implementing new network devices and/or improving the efficiency of current networks.
- Installing, configuring and supporting network equipment, including routers, proxy servers, switches, DNS, DHCP, WAN/LAN.
- Configuring Network/Security Devices to maximize network efficiency and security.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- Arranging scheduled upgrades.
- Investigating faults in the network.
- Updating network equipment to the latest firmware releases.
- Reporting network status to key stakeholders.

**Requirements**:

- Bachelor's degree in Computer Science / Engineering is a must.
- 1-3 years of experience.
- CCNA/CCNP Certified.

**Job description**

**MultiCare** Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions.

**MultiCare** is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. Multicare has +21 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. **MultiCare** Egypt for Pharmaceutical Industries is the manufacturing facility, which located at the Industrial Zone - New Cairo and its HQ at New Cairo as well. We are one of the fast growing Pharmaceutical Companies in the market which has strong ambition and aspiration to be one of the key players not only in Egypt but also within the region.

Our international alliances are effective in different countries, including Saudi Arabia, United Arab of Emirates, India and New Zealand with future aspiration to extend more business associations and affiliations in near future to further markets. Recently Multicare Poland has been launched which will be the entry port of the business to the European Union (EU).

**VACANCY**

We are hiring a Technical Support Specialist as per the following details:

- **Job Grade**: fI01/fI03
- **Reporting**:IT Manager
- **Location**:Multicare’s Manufacturing Facility at the 03rd Settlement - New Cairo

**Job Purpose**:
**A. Essential Duties and Responsibilities**:

- Provide answers to employees by identifying problems; researching answers; guiding client through corrective steps
- Improve help-desk references by writing and maintaining documentation
- Participate in development of employee IT training programs (as appropriate)by identifying learning issues; recommending instructional language
- Improve system performance by identifying problems; recommending changes.
- Update job knowledge by participating in educational opportunities; maintaining personal networks
- Accomplish information systems and organization mission by completing related results as needed
- Write well designed, testable, efficient code by using best software development practices
- Create website layout/user interface by using standard ASP.net, C# HTML/CSS practices
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Create and maintain software documentation
- Be responsible for maintaining, expanding, and scaling our site
- Cooperate with web designers to match visual design intent
- Web API.net, Java Script (angular, JS)

**B. Job Requirements**:

- **New Cairo residents are preferred**_

**Qualification/Knowledge/Experience**:

- **Level of education**:Relevant degree
- **Knowledge**:

- Business information technology
- Computer networking and hardware
- Computer science
- LAN Knowledge/Help Desk Experience

**Experience**:

- Experience at sound IT Organization or a member of IT team in a reputable firm
- One year solid post-graduate experience is essential
- Previous work experience at Pharmaceuticals is a definite plus

**C.Competencies and Behaviors**:

- The ability to think logically
- A good memory of how software and operating systems work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- The ability to work well in a team
- Problem solving skills
- A strong customer focus
- The ability to prioritize your workload
- Attention to detail

**Why MultiCare**:
**At MultiCare Egypt for Pharmaceutical Industries**, we have inexhaustible and sustainable commitment to talents through engaging and developing them in a career-growth driven organizational culture. With us, there are always opportunities to break new ground.

We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons.

We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.

Join us and bring your curiosity to life!

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature.

You'll fit right in at Multicare Egypt for Pharmaceutical Industries where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

You can follow us via:
Application Deadline:

**Why join us**

To continuously provide high quality processing GPS services to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). The role of Financial Support Managers is to help Commercial Banking customers who may be experiencing financial difficulty. This role is a telephony role working on an inbound and out bound telephone line.

**The Opportunity**:
**Role Context;**
- Engaging with Customers/Stakeholders/Colleagues
- Working in a Dynamic Environment
- Working Responsibly
- Understanding the External Marketplace
- Customer centricity
- Managing Business Information

**What you’ll do**:
**Role Responsibilities**:

- This role is a telephony role and as a confident communicator on both in and outbound telephone calls, the role holder will need to use their skills to help customers who may be experiencing financial difficulties. The role holder will need to be a good listener with a strong understanding of the issues that businesses can face in their daily lives and especially during an economic downturn.
- Through engagement with the customer and overlaying Bank data the role holder will need to develop a deep understanding of the customer’s business and the issues that it faces.
- Applies acquired knowledge to provide advice and assistance to customers when identifying the appropriate customer-orientated solutions to help resolve the customer’s financial difficulties based on the customer’s situation and financial information
- The role holder will be assessing and utilising a variety of appropriate forbearance solutions and debt restructuring to assist our customers in resolving their financial difficulties.
- The role holder will be assisting customers who may be in financial difficulty with their COVID-19 government-backed lending such as Bounce Back Loans and managing the specific requirements of this scheme. They will also assist customers who may be in financial difficulty with their Small Business Banking Loans and other Government Lending scheme lending products.
- As required, assistance in timely implementation of internal and external audit points together with any issues raised by external regulators: completion of technical training that enhances system knowledge and proficiency, regular attendance at learning sessions and team meetings;
- Providing guidance and support to CMB colleagues to share knowledge and experience with employees within and outside of immediate team, promoting a collective culture to spread experience and best practice;
- Support the financial crime risk agenda
- The role holder will treat customers, at all times, fairly and with respect both personally and as an organisation

Requirements

**What you will need to succeed in the role**

**Skills**
- Fluent in English.
- Comfortable with a telephony role, both inbound and outbound
- Demonstration of a high level of resilience and the ability to persevere in challenging situations is essential to this role
- Be confident and be able to quickly establish rapport with our customers
- Excellent communication and negotiation skills, with the ability to consult with our customers to fully understand their needs
- A high level of self-motivation and positive attitude and to put our customers at the heart of everything we do
- Product knowledge of non-complex and complex commercial products such as Small Business Banking loans and Government Lending Scheme products including Bounce Back Loans and other Government backed lending schemes
- Influencing skills and ability to build positive working relationships with our customers, colleagues and stakeholders
- Truly understand the challenges and situations our customers face through asking questions and listening with empathy, understanding and appreciation of the issues people can face in their daily lives when in financial difficulty, working with them to deliver fair outcomes and creating a solution and payment plan that is affordable and suitable.
- Ability to gather, analyse and interpret comprehensive financial information including Cash Flow Forecasts, Profit and Loss Accounts, Balance Sheet Management, and/or customer requirements in order to provide solutions that are commercially viable and sustainable.
- Broad knowledge of the complexity of CMB customers including the differences between Sole Traders, Partnerships, Limited Companies and Guarantors and the different regulatory obligations when lending to these businesses e.g. CCA and CONC
- Ability to make business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications
- Sound knowledge of policy, procedures and systems within own work area - including Browser Main Menu, Client Vision, Document Viewer, Excel, Word, Outlook
- The ability to solve practical problems, ask questions, and collect information to provide customer centric solutions taking ownership and accountability of decisions made.
- The skill to

**Webhelp is hiring for a new US account ''**customer service agent''

**(THIRD WAVE**) (Fast paced promotions)
- Salary 10 K Gross Salary +1 K Overnight allowance +6 K guaranteed bonus every 6 months
- Night shifts (starting from 6 pm)
- **Telecom experience is a MUST(minimum 6 months)**
- Fluency in English is a MUST
- Transportation available to the nearest Drop off point on your way back home only
- GRADS only
- Social and Medical insurance

**Job Types**: Full-time, Permanent, Contract

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

**Webhelp is hiring for a new US account ''**customer service agent''

**(FIRST WAVES**) (Fast paced promotions)
- Salary 11 K Gross Salary +1 K Overnight allowance +6 K guaranteed bonus every 6 months
- Night shifts (starting from 6
- Fluency in English is a MUST
- Transportation available to the nearest Drop off point on your way back home only
- Social and Medical insurance

**Job Types**: Full-time, Contract, Permanent

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)