32 Global Service jobs in Egypt
Service Delivery Manager
Philips
Posted today
Job Viewed
Job Description
**Job Title**: Service Delivery Manager
As a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
**Your role**:
- Recognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs.
- Assuring that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer services contracts.
- Assuring that all issues raised during the product lifecycle starting from product installation to maintenance are resolved, escalation management and conflict resolution.
- Structural customer visits and communication around operational issues to assure increasing levels of customer satisfaction.
- Working with key account managers, project management, sales management to provide technical input in support of the Order Acquisition Process (OAP) and Order Realization process (ORP) Escalate relevant customer issues inside the organization to assure high level of reactivity and problem resolution.
- Coaching engineers and ensuring service execution according Philips procedures and processes when establishing a high performing team.
- Determining Field Service Engineer training plans based on compliancy requirements and individual needs.
- Be responsible for patient safety and relevant quality and compliance requirements.
- Lead Service delivery team & professional engineers, in addition to the full alignment of all teams to support business strategy objectives and contribute to business financial commitments.
- Utilize LEAN techniques to drive operational efficiency improvements at the business and department level.
- Identify & develop talent and lead by example to promote a performance culture.
As a Service Delivery Manager, you will be the part Service Delivery Team and will report to District Ops Manager Egypt
**You're the right fit if**:
- Engineering Bachelor’s degree (Master’s degree in business is plus).
- Experience with customer service management/biomedical with team leading experience.
- Customer focused & High Commitment to patient safety and quality.
- Role model (Responsive, High discipline, agile and have high consistency in delivering results).
- Have the skills, ability to lead, inspire & develop high talented professional team members, and being open to feedback for driving results and fostering team engagement & positive performance culture.
- Have excellent analytical skills to solve problems and to make decisions on spot, as well as being able to articulate complex procedures by thinking laterally and offer creative solutions.
- Fluency in English, verbal and written in addition to local language
**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
LI -EU
LI-HYBRID
As a Service Delivery Manager, you will manage all aspects of customer service operations while leading operational teams to achieve business goals and align activities of teams to support business strategy objectives and contribute to business financial commitments. Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
**Your role**:
- Recognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs.
- Assuring that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer services contracts.
- Assuring that all issues raised during the product lifecycle starting from product installation to maintenance are resolved, escalation management and conflict resolution.
- Structural customer visits and communication around operational issues to assure increasing levels of customer satisfaction.
- Working with key account managers, project management, sales management to provide technical input in support of the Order Acquisition Process (OAP) and Order Realization process (ORP) Escalate relevant customer issues inside the organization to assure high level of reactivity and problem resolution.
- Coaching engineers and ensuring service execution according Philips procedures and processes when establishing a high performing team.
- Determining Field Service Engineer training plans based on compliancy requirements and individual needs.
- Be responsible for patient safety and relevant quality and compliance requirements.
- Lead Service delivery team & professional engineers, in addition to the full alignment of all teams to support business strategy objectives and contribute to business financial commitments.
- Utilize LEAN techniques to drive operational efficiency improvements at the business and department level.
- Identify & develop talent and lead by example to promote a performance culture.
As a Service Delivery Manager, you will be the part Service Delivery Team and will report to District Ops Manager Egypt
**You're the right fit if**:
- Engineering Bachelor’s degree (Master’s degree in business is plus).
- Experience with customer service management/biomedical with team leading experience.
- Customer focused & High Commitment to patient safety and quality.
- Role model (Responsive, High discipline, agile and have high consistency in delivering results).
- Have the skills, ability to lead, inspire & develop high talented professional team members, and being open to feedback for driving results and fostering team engagement & positive performance culture.
- Have excellent analytical skills to solve problems and to make decisions on spot, as well as being able to articulate complex procedures by thinking laterally and offer creative solutions.
- Fluency in English, verbal and written in addition to local language
**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
LI -EU
LI-HYBRID
This advertiser has chosen not to accept applicants from your region.
0
Lead Service Delivery Manager
Orange Business
Posted today
Job Viewed
Job Description
**About the role**:
The SDM is a key customer facing role:
- She/He will be empowered to transversally lead the delivery of a managed IT services inside and outside OCB and OBS
- Being responsible for building, running and continuously improving the end-to-end delivery model for customized solutions
- SDM leads the following activity domains during the post-sales solution lifecycle: technical domain, service domain and operational domain
- The SDM directs the functions delivering ITIL processes to the solution, including service operation, service management, continuous improvement and third-parties management
- Responsible for the Build to Run handover and internal operational acceptance of new projects
- Responsible for scope management of the solution
- Responsible for Customer Service Improvement Plans and Crisis management
- Accountable for the customer satisfaction
- Accountable for the Quality of Service and SLAs
- Accountable for the cost management of the solution delivery
- Contribute to revenue growth through up-selling opportunities and organic growth management
- Support the sales and pre-sales functions with new projects
- The SDM is a member of key customer and internal governance meetings related to the solution
- Locally reports to the Head of Managed Application in Egypt and centrally reports to the Head of Service Delivery Management (in France)
- When applicable functionally reports to a Program Director for large multi-domain solutions
**About you**:
- Ability to lead transversal teams across large and complex organizations
- Strong knowledge of IT technology and operations
- Expertise in Cloud Technologies (Virtualization, Storage, Backup) is an advantage
- Experience with IT delivery organizations and processes is an advantage
- Knowledge of project finance, P&L and contract/scope management is a plus
- Results oriented
- Leadership, organizational and customer facing skills
- Fluent in English - French is a plus
**Additional information**:
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !
**Contract**:
Regular
The SDM is a key customer facing role:
- She/He will be empowered to transversally lead the delivery of a managed IT services inside and outside OCB and OBS
- Being responsible for building, running and continuously improving the end-to-end delivery model for customized solutions
- SDM leads the following activity domains during the post-sales solution lifecycle: technical domain, service domain and operational domain
- The SDM directs the functions delivering ITIL processes to the solution, including service operation, service management, continuous improvement and third-parties management
- Responsible for the Build to Run handover and internal operational acceptance of new projects
- Responsible for scope management of the solution
- Responsible for Customer Service Improvement Plans and Crisis management
- Accountable for the customer satisfaction
- Accountable for the Quality of Service and SLAs
- Accountable for the cost management of the solution delivery
- Contribute to revenue growth through up-selling opportunities and organic growth management
- Support the sales and pre-sales functions with new projects
- The SDM is a member of key customer and internal governance meetings related to the solution
- Locally reports to the Head of Managed Application in Egypt and centrally reports to the Head of Service Delivery Management (in France)
- When applicable functionally reports to a Program Director for large multi-domain solutions
**About you**:
- Ability to lead transversal teams across large and complex organizations
- Strong knowledge of IT technology and operations
- Expertise in Cloud Technologies (Virtualization, Storage, Backup) is an advantage
- Experience with IT delivery organizations and processes is an advantage
- Knowledge of project finance, P&L and contract/scope management is a plus
- Results oriented
- Leadership, organizational and customer facing skills
- Fluent in English - French is a plus
**Additional information**:
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
1
Lead Service Delivery Manager
Orange Business
Posted today
Job Viewed
Job Description
**About the role**:
The SDM is a key customer facing role:
- She/He will be empowered to transversally lead the delivery of a managed IT services inside and outside OCB and OBS
- Being responsible for building, running and continuously improving the end-to-end delivery model for customized solutions
- SDM leads the following activity domains during the post-sales solution lifecycle: technical domain, service domain and operational domain
- The SDM directs the functions delivering ITIL processes to the solution, including service operation, service management, continuous improvement and third-parties management
- Responsible for the Build to Run handover and internal operational acceptance of new projects
- Responsible for scope management of the solution
- Responsible for Customer Service Improvement Plans and Crisis management
- Accountable for the customer satisfaction
- Accountable for the Quality of Service and SLAs
- Accountable for the cost management of the solution delivery
- Contribute to revenue growth through up-selling opportunities and organic growth management
- Support the sales and pre-sales functions with new projects
- The SDM is a member of key customer and internal governance meetings related to the solution
- Locally reports to the Head of Managed Application in Egypt and centrally reports to the Head of Service Delivery Management (in France)
- When applicable functionally reports to a Program Director for large multi-domain solutions
**About you**:
- Ability to lead transversal teams across large and complex organizations
- Strong knowledge of IT technology and operations
- Expertise in Cloud Technologies (Virtualization, Storage, Backup) is an advantage
- Experience with IT delivery organizations and processes is an advantage
- Knowledge of project finance, P&L and contract/scope management is a plus
- Results oriented
- Leadership, organizational and customer facing skills
- Fluent in English - French is a plus
**Additional information**:
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !
**Contract**:
Regular
The SDM is a key customer facing role:
- She/He will be empowered to transversally lead the delivery of a managed IT services inside and outside OCB and OBS
- Being responsible for building, running and continuously improving the end-to-end delivery model for customized solutions
- SDM leads the following activity domains during the post-sales solution lifecycle: technical domain, service domain and operational domain
- The SDM directs the functions delivering ITIL processes to the solution, including service operation, service management, continuous improvement and third-parties management
- Responsible for the Build to Run handover and internal operational acceptance of new projects
- Responsible for scope management of the solution
- Responsible for Customer Service Improvement Plans and Crisis management
- Accountable for the customer satisfaction
- Accountable for the Quality of Service and SLAs
- Accountable for the cost management of the solution delivery
- Contribute to revenue growth through up-selling opportunities and organic growth management
- Support the sales and pre-sales functions with new projects
- The SDM is a member of key customer and internal governance meetings related to the solution
- Locally reports to the Head of Managed Application in Egypt and centrally reports to the Head of Service Delivery Management (in France)
- When applicable functionally reports to a Program Director for large multi-domain solutions
**About you**:
- Ability to lead transversal teams across large and complex organizations
- Strong knowledge of IT technology and operations
- Expertise in Cloud Technologies (Virtualization, Storage, Backup) is an advantage
- Experience with IT delivery organizations and processes is an advantage
- Knowledge of project finance, P&L and contract/scope management is a plus
- Results oriented
- Leadership, organizational and customer facing skills
- Fluent in English - French is a plus
**Additional information**:
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
2
Egypt Osra: Manager, Service Delivery
Palladium Group, Inc.
Posted today
Job Viewed
Job Description
**Egypt Osra: Manager, Service Delivery**
**Company Profile**
Palladium is a global leader in the design, development, and delivery of Positive Impact—the intentional creation of enduring social and economic value.
For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved—and is committed to continuing to improve—economies, societies and most importantly, people's lives.
Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.
**Position Overview**
**Reports to**: Director, Service Delivery
**Duration**: 5 years
**Location**: Cairo, Egypt
**Roles and Responsibilities**
Provide technical and programmatic support related to improving the quality of service delivery.
Support interactions between the project and external stakeholders in the area of service delivery and quality.
Support the design and implementation of the project’s service delivery strategy and activities
Provide cross-cutting leadership across all three objective areas in identifying, developing, implementing, and evaluating issues related to service delivery.
Ensure that activities that are related to this project area are tracked according to the project workplan.
Represent the project at relevant professional meetings, working groups, and seminars.
Prepare analyses, recommendations, briefing notes, white papers, and assessments for internal and client use.
Support the completion of all project reports related to service delivery and quality.
Perform other related duties and responsibilities as assigned.
**Position Requirements**
A degree in public health, health service delivery, health management, international development, or a similar field is preferred
Progressively increasing responsibility developing service delivery and quality initiatives, with experience directing technical interventions to improve service delivery, preferably in a USAID context.
Understanding of the Egyptian FP/RH service delivery system and quality issues.
Familiarity with service delivery improvement approaches appropriate for the Egyptian context.
Experience working in Egypt and/or the broader MENA region
Preferred experience working on USAID-funded projects and knowledge of U.S. government regulations.
Experience interacting with in-country agencies, including central and local government, development partners, civil society, and community-based organizations.
Demonstrated oral and written communication skills in English and Arabic (MSA and Egyptian dialect).
Ability to develop and deliver technical presentations for technical and non-technical audiences.
Prior experience developing strategic plans, workplans, and/or activity plans for improving service delivery programs.
Egyptian nationals are encouraged to apply.
**Company Profile**
Palladium is a global leader in the design, development, and delivery of Positive Impact—the intentional creation of enduring social and economic value.
For the past 50 years, we have been making Positive Impact possible. With a team of more than 2,500 employees operating in 90 plus countries and a global network of more than 35,000 technical experts, Palladium has improved—and is committed to continuing to improve—economies, societies and most importantly, people's lives.
Palladium is a child-safe organisation, and screens applicants for suitability to work with children. We also provide equal employment to all employees without regard to race, color, religion, gender, age, disability, sexual orientation, veteran or marital status.
**Position Overview**
**Reports to**: Director, Service Delivery
**Duration**: 5 years
**Location**: Cairo, Egypt
**Roles and Responsibilities**
Provide technical and programmatic support related to improving the quality of service delivery.
Support interactions between the project and external stakeholders in the area of service delivery and quality.
Support the design and implementation of the project’s service delivery strategy and activities
Provide cross-cutting leadership across all three objective areas in identifying, developing, implementing, and evaluating issues related to service delivery.
Ensure that activities that are related to this project area are tracked according to the project workplan.
Represent the project at relevant professional meetings, working groups, and seminars.
Prepare analyses, recommendations, briefing notes, white papers, and assessments for internal and client use.
Support the completion of all project reports related to service delivery and quality.
Perform other related duties and responsibilities as assigned.
**Position Requirements**
A degree in public health, health service delivery, health management, international development, or a similar field is preferred
Progressively increasing responsibility developing service delivery and quality initiatives, with experience directing technical interventions to improve service delivery, preferably in a USAID context.
Understanding of the Egyptian FP/RH service delivery system and quality issues.
Familiarity with service delivery improvement approaches appropriate for the Egyptian context.
Experience working in Egypt and/or the broader MENA region
Preferred experience working on USAID-funded projects and knowledge of U.S. government regulations.
Experience interacting with in-country agencies, including central and local government, development partners, civil society, and community-based organizations.
Demonstrated oral and written communication skills in English and Arabic (MSA and Egyptian dialect).
Ability to develop and deliver technical presentations for technical and non-technical audiences.
Prior experience developing strategic plans, workplans, and/or activity plans for improving service delivery programs.
Egyptian nationals are encouraged to apply.
This advertiser has chosen not to accept applicants from your region.
3
Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer...
Cairo, Al Qahirah
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
The core functions of the Senior ECR Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in Arabic, English and German (spoken and written)
- Must be in good standing
- Experience with MS Office and CSC customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search & Rescue.
Preferred Qualifications
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
The core functions of the Senior ECR Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in Arabic, English and German (spoken and written)
- Must be in good standing
- Experience with MS Office and CSC customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search & Rescue.
Preferred Qualifications
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support
career community
Posted today
Job Viewed
Job Description
Webhelp is hiring customer support specialists for an English account (calls and chat)
**Requirements**:
- High English level
- customer service experience preferable
- available to start as soon as possible
**Benefits**:
- Salary 6.2K Net
- Paid training
- Social and medical insurance
- Night and over night shifts only
Transportation is only provided in overnight shifts (meeting points)
Location: fifth settlement, North teseen
**Job Types**: Full-time, Permanent, Contract, New grad
**Salary**: E£6,200.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Requirements**:
- High English level
- customer service experience preferable
- available to start as soon as possible
**Benefits**:
- Salary 6.2K Net
- Paid training
- Social and medical insurance
- Night and over night shifts only
Transportation is only provided in overnight shifts (meeting points)
Location: fifth settlement, North teseen
**Job Types**: Full-time, Permanent, Contract, New grad
**Salary**: E£6,200.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Executive
Sutherland
Posted today
Job Viewed
Job Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Advisor
T A Solution
Posted today
Job Viewed
Job Description
Posted on -March 5, 2018
Urgent Opening for CSA In Chandigarh
Designation - Customer Support Advisor
Experience -6 Months to 4 Years
Salary - 18k-25k PM
Location - Chandigarh
**Industry**: KPO/BPO
**Shifts**: Rotational
Requirement - Ms office, good communication skills, exp. In handling
Customer support, E-mails to customers, coordination,Inbound and outbound calls.
Urgent Opening for CSA In Chandigarh
Designation - Customer Support Advisor
Experience -6 Months to 4 Years
Salary - 18k-25k PM
Location - Chandigarh
**Industry**: KPO/BPO
**Shifts**: Rotational
Requirement - Ms office, good communication skills, exp. In handling
Customer support, E-mails to customers, coordination,Inbound and outbound calls.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
Webhelp
Posted today
Job Viewed
Job Description
**(FIRST WAVE**) (Fast paced promotions)
- Salary 9.5K Gross (including Kpis 80% basic - 20% Kpis)
- Rotational shifts starts from 7AM max ends by 1AM
- transportation avail from 11PM
- Fast paced promotions
- social and medical insurance
- free beverages
- Grads only
**Job Types**: Full-time, Permanent, Contract
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
- Salary 9.5K Gross (including Kpis 80% basic - 20% Kpis)
- Rotational shifts starts from 7AM max ends by 1AM
- transportation avail from 11PM
- Fast paced promotions
- social and medical insurance
- free beverages
- Grads only
**Job Types**: Full-time, Permanent, Contract
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
8
Technical Customer Support
WEBHELP
Posted today
Job Viewed
Job Description
**Webhelp is hiring a customer service agent for a new US account**
(Fast-paced promotions)
- Salary 11K Gross Salary +1K Overnight allowance +6K guaranteed bonus every 6 months
- Night shifts (starting from 6 pm)
- CSR experience is a MUST
- Fluency in English is a MUST
- Transportation available to the nearest pick up point (One way)
- Social and Medical insurance
**Job Types**: Full-time, Contract, New-Grad, Permanent
**Salary**: E£11,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
(Fast-paced promotions)
- Salary 11K Gross Salary +1K Overnight allowance +6K guaranteed bonus every 6 months
- Night shifts (starting from 6 pm)
- CSR experience is a MUST
- Fluency in English is a MUST
- Transportation available to the nearest pick up point (One way)
- Social and Medical insurance
**Job Types**: Full-time, Contract, New-Grad, Permanent
**Salary**: E£11,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
9