57 Global IT Support jobs in Egypt

**Why join us**

To continuously provide high quality processing GPS services to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). The role of Financial Support Managers is to help Commercial Banking customers who may be experiencing financial difficulty. This role is a telephony role working on an inbound and out bound telephone line.

**The Opportunity**:
**Role Context;**
- Engaging with Customers/Stakeholders/Colleagues
- Working in a Dynamic Environment
- Working Responsibly
- Understanding the External Marketplace
- Customer centricity
- Managing Business Information

**What you’ll do**:
**Role Responsibilities**:

- This role is a telephony role and as a confident communicator on both in and outbound telephone calls, the role holder will need to use their skills to help customers who may be experiencing financial difficulties. The role holder will need to be a good listener with a strong understanding of the issues that businesses can face in their daily lives and especially during an economic downturn.
- Through engagement with the customer and overlaying Bank data the role holder will need to develop a deep understanding of the customer’s business and the issues that it faces.
- Applies acquired knowledge to provide advice and assistance to customers when identifying the appropriate customer-orientated solutions to help resolve the customer’s financial difficulties based on the customer’s situation and financial information
- The role holder will be assessing and utilising a variety of appropriate forbearance solutions and debt restructuring to assist our customers in resolving their financial difficulties.
- The role holder will be assisting customers who may be in financial difficulty with their COVID-19 government-backed lending such as Bounce Back Loans and managing the specific requirements of this scheme. They will also assist customers who may be in financial difficulty with their Small Business Banking Loans and other Government Lending scheme lending products.
- As required, assistance in timely implementation of internal and external audit points together with any issues raised by external regulators: completion of technical training that enhances system knowledge and proficiency, regular attendance at learning sessions and team meetings;
- Providing guidance and support to CMB colleagues to share knowledge and experience with employees within and outside of immediate team, promoting a collective culture to spread experience and best practice;
- Support the financial crime risk agenda
- The role holder will treat customers, at all times, fairly and with respect both personally and as an organisation

Requirements

**What you will need to succeed in the role**

**Skills**
- Fluent in English.
- Comfortable with a telephony role, both inbound and outbound
- Demonstration of a high level of resilience and the ability to persevere in challenging situations is essential to this role
- Be confident and be able to quickly establish rapport with our customers
- Excellent communication and negotiation skills, with the ability to consult with our customers to fully understand their needs
- A high level of self-motivation and positive attitude and to put our customers at the heart of everything we do
- Product knowledge of non-complex and complex commercial products such as Small Business Banking loans and Government Lending Scheme products including Bounce Back Loans and other Government backed lending schemes
- Influencing skills and ability to build positive working relationships with our customers, colleagues and stakeholders
- Truly understand the challenges and situations our customers face through asking questions and listening with empathy, understanding and appreciation of the issues people can face in their daily lives when in financial difficulty, working with them to deliver fair outcomes and creating a solution and payment plan that is affordable and suitable.
- Ability to gather, analyse and interpret comprehensive financial information including Cash Flow Forecasts, Profit and Loss Accounts, Balance Sheet Management, and/or customer requirements in order to provide solutions that are commercially viable and sustainable.
- Broad knowledge of the complexity of CMB customers including the differences between Sole Traders, Partnerships, Limited Companies and Guarantors and the different regulatory obligations when lending to these businesses e.g. CCA and CONC
- Ability to make business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications
- Sound knowledge of policy, procedures and systems within own work area - including Browser Main Menu, Client Vision, Document Viewer, Excel, Word, Outlook
- The ability to solve practical problems, ask questions, and collect information to provide customer centric solutions taking ownership and accountability of decisions made.
- The skill to

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB's end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

**Job Summary**:
The Tech Support Specialist will be responsible for receiving system issues from the stakeholders, as well as tracking the performance of the providers.

**Responsibilities**:

- Receives all system issues from different stakeholders.
- Support business stakeholders (commercial, operations, customer support and accounting) whenever they face any system issue.
- Investigates on reasons behind each issue, finds the root cause and communicates solutions to the stakeholders.
- Follows up with service providers in case there were any issues with them.
- Track service providers' performance.

**Requirements**:

- Bachelor's Degree in information system, Computer Sciences, or related field.
- 0-1 year of experience.
- Excel is a must.
- Experience in a similar role is a plus.

**About Us**

**Recent Incision Innovations**:
**Sterile Processing Program**

We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we identified a gap in the learning of sterile processing technicians. This course was crafted to address this need, providing essential knowledge and support.

**Assist**

One of our flagship products is our game-changing workflow support product for the operating room. This digital assistant streamlines processes, eliminates chaos, reduces stress, and maintains budget control. It's not just a product; it's a revolution in surgical care. And the best part? We're constantly working on enhancements and new functionalities, ensuring it remains at the forefront of innovation.

Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

**What you will do**
- Provide first-line response to user queries and technical issues.
- Respond promptly and efficiently to support requests via various communication channels.
- Collaborate with internal teams to prioritize and resolve technical issues.
- Proactively communicate updates and progress to relevant stakeholders.
- Document support interactions and maintain accurate records.
- Continuously improve knowledge base articles and support resources.
- Stay updated on product features, known issues, and troubleshooting techniques.

**You might be the one!**
- Bachelor's degree in IT, computer science, or a related field is preferred.
- English fluency is a must.
- Strong technical aptitude and troubleshooting skills.
- Proven experience in a multinational company is a plus.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users effectively.
- Experience in technical support roles within a software company is required.
- Familiarity with support-related tools and technologies such as ticketing systems.
- Basic understanding of software development processes and methodologies.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Willingness to learn and adapt to new technologies and processes.

**What we offer**
- The opportunity to make an impact on improving surgical care worldwide
- Working in a true scale-up culture, mentality, and atmosphere
- A fun energetic team in Cairo, collaboration with colleagues in Amsterdam Head Quarters
- Full-time (40 hours per week) employment
- Immediate start

**Our Core Values**

**Impact & Excellence**
- We're on a mission to make a real impact, and our passion fuels every step of the journey.
- Excellence is not just a goal; it's our commitment to delivering the best in healthcare.
- Innovation is our driving force, and change is the canvas upon which we paint new possibilities.

**Learn, Grow, and Share**
- Our journey is all about growth and discovery, and we're excited to welcome individuals who thrive in the midst of change, ready to embrace whatever comes their way.
- Knowledge is a river we all dive into, helping each other along the way as we grow together.

**Teamwork Unleashed**
- Together, we're building greatness, and the excitement of this shared journey keeps us energized.
- Support isn't just a word; it's a way of life in our friendly, diverse community.
- Our team's diversity is our strength, and together, we relish every challenge as an opportunity for collective victory.

If you're an individual who shares our passion for making a difference in healthcare, we invite you to join us on this transformative journey. Together, we can continue to redefine the future of surgical care, one procedure at a time.

**Salary**:

- 15000 l.E

**Requirements**:

- Fluency in English is A Must.

**Benefits**:

- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.

**Role Description**

**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent

Industry
- Outsourcing and Offshoring Consulting

Employment Type

Full-time

**Job Types**: Full-time, Permanent

Pay: E£15,000.00 per month

**Job Information**:
Industry
- IT ServicesWork Experience
- 1-3 yearsCity
- New CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Diagnose and resolve technical issues related to laptops, computers, and mobile phones (Windows, MAC & iPhone)
- Setting up and configuring new laptops, desktops, and mobile phones
- Maintain record on ITSM tool and update time to time based on incidents and requests while adhering to SLA
- Ensure all logs for equipment are maintained
- Perform basic administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the IT Supervisor

**Requirements**:

- Years of exp. - 1-3 years
- MCSE knowledge preferred
- ITIL knowledge preferred
- Customer support skills

Overview
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The purpose of this contract is to train Egyptian Land Forces (ELF) on the sustainment, Maintenance, and repair of the M1A1 and M88 Family of Vehicles (FOV) systems. The period if performance of this effort will be 24 months with two (2) 12-month options. The goal of this effort is to enable The ELF to achieve and maintain United States standards of training, maintenance, and repair for its fleet of M1A1s and M88 FOV.
Responsibilities
Major Job Activities:
- Must possess a thorough experience in performing vehicle inspections, troubleshooting, mechanical work, supply support, performance of vehicle subsystem, and component level repairs, field and sustainment maintenance, main repair (DEPOT) for engine and transmission and modifications of covered vehicles. - Must demonstrate 4 years of performance in the specified area of support. Training documents and certificates should be included in the resume of the specific FSR area of support. - The FSRs shall resolve the technical matters independently of USG intervention including troubleshooting, fault isolation and adjustments and replacement of tank components and systems. - The FSRs shall provide technical support ELF at DESETS repairs, LRUs of M1A1 tank repair. - The FSRs shall provide technical repair and assistance; advise and make recommendations and orient and instruct ELF with respect to operations, maintenance, repair and parts supply, examples include: o Provide corrective action recommendations to the FSR Team Lead for vehicle and sub‐system repairs. o Explain how to perform DSETS/MSD related Tech Manual tasks to ELF troops.
+ Perform DSETS/MSD related upgrades (hardware and software) and kit installations.
+ Observe ELF soldiers in DS and other DSETS/MSD related maintenance level tasks and recommend areas for improvement.
+ Interpret DSETS/MSD related engineering drawings, schematics and wiring diagrams or other technical documentation for ELF workers.
+ Explain and demonstrate the correct use of various Test Measurement and Diagnostic Equipment (TMDE) and Special Tools and Test Equipment (STTE).
+ Record Hull problems and readiness and keep an on‐going historical record.
+ Record Turret problems and readiness and keep an historical record.
+ Monitor DSETS/MSD related field activities to ensure ELF is acting in accordance with the Integrated Logistics Support Plan (ILSP).
+ Identify and report safety issues to the FSR Team Lead. o Provide ELF with (OFFICIAL and NONOFFICIAL) DSETS/MSD related training at hull and turret of M1A1, M88.
+ Monitor any DSETS/MSD related cyclic inspection and surveillance testing, field repairs and report fielding and maintenance practices that may have a detrimental effect on equipment readiness.
+ Identify through the field problem report process DSETS/MSD related systemic non‐conformances and failure issues.
+ Inform ELF of DSETS/MSD related Technical Bulletins (TBs), Safety of Use Messages (SOUM), Maintenance Advisory Messages (MAM) and Preventative Maintenance Checks & Services (PMCS).
+ Provide DSETS/MSD related technical support to the ELF in implementing the MWOs or Contractor applied Modifications (CMOD) including installing software updates, e.g. Embedded Diagnostics (ED), Digital Engine Control Unit (DECU), RTNB.
+ Provide DSETS/MSD related technical and maintenance support to the ELF.
Qualifications
Minimum Qualifications:
Education / Certifications:
- Must demonstrate 4 years of performance in the specified area of support. Training documents and certificates should be included in the resume of the specific FSR area of support.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Proficiency in English is a must
- Technical background is a major plus

**Job Types**: Full-time, Contract
Contract length: 12 months

Ability to commute/relocate:

- New Cairo: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (required)

**Language**:

- English fluently (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**Mission**:
Provide the technical support advices, information and service techniques to Atlas Copco team including local /Regional Distributors, handling all jobs related to machines and parts warranty:
**Day to day you will make a difference by.**
- S/he Provide on time technical support to Atlas Copco team and distributors.
- S/he Update the local and distributors service teams with new knowledge.
- S/he Manages and maintain all service tickets to ensure their resolution.
- S/he Carries on customer visits, making all technical investigation processes.
- S/he Handling all jobs related to product and parts warranty. Responsible for warranty assessment / evaluation and approve.
- S/he create failure reports for all failed major components reported from field. (Elements, Motors, MD Drums, VSD).
- S/he responsible for the establishment and implementation of all quality procedures related to technical support.
- S/he maintain relevant records and report on regular intervals any technical problems with high incidence rates.
- S/he promote the use of aftermarket products to insure best solution and customer satisfaction.

**In return for your commitment, we can offer you.**
- A dedicated, interactive and supportive team, ready to welcome you.
- Regular engagement with your direct Manager, face-to-face and over the telephone.
- Training throughout your career.
- A satisfying career

**The person we are looking for has.**
- Experience in the compressed air industry would be a plus. If you are willing to learn, we are happy to teach.
- A mechanical or electrical engineering qualification - although this is desirable rather than essential.
- Excellent general computer skills.
- A good standard of presentation skills.
- Proficient oral and written communications skills

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.