384 Global IT Support jobs in Egypt

Qualifications

• Bachelors Degree in Computer science or information technology or related field.
• Minimum of 6 months of experience as a Helpdesk Engineer or equivalent role.
• Technical Support and Troubleshooting skills
• Help Desk Support experience
• Printer Support and Computer Hardware skills
• Strong analytical and problem-solving abilities
• Excellent interpersonal and communication skills
• Eagerness to learn and ability to work in a team-oriented environment
• Relevant coursework or previous internship experience in a related field is a plus

Role Description

This is a full-time hybrid role for a Technical Support Help Desk position located in Giza, with the flexibility for some work from home. The Technical Support Help Desk professional will be responsible for providing technical support to clients, troubleshooting issues, ensuring customer satisfaction, and conducting analytical assessments to resolve complex problems. Daily tasks include answering support queries, diagnosing technical issues, and guiding customers through step-by-step solutions.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a hybrid environment
• Experience with IT software and systems is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

Responsibilities:-

• 4-5+ Years experience in technical support
• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
• Report issues to the Service Desk for escalation.
• Follow the internal standard policy and procedure keep update all Documentation.
• Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware's, and software's licenses as well as must know end of life products
• Assist with onboarding of new users.
• Install, test, and configure new workstations devices peripheral equipment and software.
• Perform timely workstation hardware devices and software upgrades as required.

Company Description

MKademy is a leading company in providing high-quality engineering courses, offering a range of programs designed to meet the needs of students and professionals in this field. With a focus on both theoretical and practical training, MKademy equips students with the skills and knowledge required for success in the fast-paced world of electrical engineering. Dedicated to excellence in engineering education, MKademy is the top choice for those aiming to advance their careers in this exciting and rapidly evolving industry.

Role Description

This is a full-time on-site role for a Technical Support Specialist, located in Heliopolis. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, resolving customer queries, ensuring customer satisfaction, and maintaining a high level of customer support. The role involves analytical skills to diagnose and solve technical problems efficiently.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Bachelor's degree in Information Technology, Computer Science, or related field
• Previous experience in technical support is a plus

We're Hiring

TaskUs Egypt is proud to announce the launch of a first-of-its-kind account in the market – and we want YOU to be part of it

Industry: Cryptocurrency & FinTech

Role Type: 100% Non-Voice (Email & Chat only)

Location: Sheikh Zayed – Skywalk Mall

Why join us?

• Work on a cutting-edge account in the fast-growing world of cryptocurrency
• Grow your career in FinTech with endless opportunities to learn and innovate
• Be part of a supportive, forward-thinking team shaping the industry's future

What we're looking for:

Excellent English (B2+/C1)

Critical thinking & problem-solving skills

Adaptability and eagerness to learn

Background in Finance/FinTech is a plus

Ready to take the leap?

Send me a DM or apply now to start your journey with TaskUs Egypt. Let's build the future together

Company Description

Adsela Marketing Solutions is a digital marketing company in KSA & GCC offering complete marketing solutions for online competition. With over 13 years of experience, Adsela specializes in services like Google Ads, Social Media Management, SEO, CRO, E-commerce websites, Mobile Applications, and Marketing Strategy.

Role Description

This is a full-time on-site Technical Support Specialist role located in Cairo, Egypt at Adsela Marketing Solutions. The Technical Support Specialist will be responsible for providing technical assistance to customers, troubleshooting issues, ensuring customer satisfaction, and offering analytical insights.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills and Customer Support experience
• Ability to prioritize customer satisfaction
• Strong problem-solving skills
• Excellent communication and interpersonal abilities
• Experience in digital marketing or related field is a plus
• Bachelor's degree in Computer Science or related field

Ready to launch your career. Here's Your chance to grow your career With Alorica
We are looking for dynamic, customer-focused individuals to join our team as Technical Support
What We're Looking For:

• Egyptian Graduate & Drop-Out ONLY
• Fluency in English is a must (B2 or above)
• Previous Customer service or technical support Experience
• Flexibility with 24/7 Rotational shifts (Night and overnight)

We Offer :

• Competitive net salary.
• Streamlined online hiring process.
• Generous overnight allowance.
• Transportation provided 24/7
• Social & medical insurance
• Full paid training.
• Fast-track promotion opportunities after just 3 months.
• Supportive, team-driven environment

Work Type:

On Site - Full-Time | Rotational Shifts

Location:
EL Sheikh Zaid City, Cairo

Apply now and kickstart your career with our Vibrant Team.

Company Description

Sutherland Healthcare Solutions is an experience-led digital transformation company focused on optimizing healthcare's financial and clinical performance through analytics-driven business process and technology solutions. For over 35 years, Sutherland has delivered measurable results and accelerated growth for customers through proprietary AI-based products and platforms. Our global team is operationally effective, culturally meshed, and committed to both clients and colleagues, embodying the spirit of "One Sutherland." We are dedicated to delivering exceptional experiences that delight both customers and employees.

Role Description

We are seeking a full-time Technical Support Specialist for an on-site role located in Cairo, Egypt. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer inquiries, diagnosing technical problems, and providing accurate and timely solutions. This role requires strong analytical skills and a commitment to delivering exceptional customer support.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Bachelor's degree in Computer Science, Information Technology, or related field is a plus
• Experience in the healthcare industry is an advantage

Bask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.

We're a driven and collaborative team focused on enabling clinical founders and digital health startups to move fast. If you're excited by the intersection of healthcare and technology, and love solving operational problems at scale, we'd love to hear from you.

We are looking for a Technical Support Specialist to join our growing Customer Support (CS) team. This role is essential to ensuring smooth daily operations and delivering timely, accurate support to our subscribers, account managers, and engineering team.

You will work directly with internal teams and external customers, helping resolve issues, reroute orders, and manage error queues. As we expand to new markets and increase order volume, this position plays a critical role in reducing errors, improving customer experience, and ensuring operational efficiency.

• Strong problem-solving and communication skills.

• Ability to handle high query volumes with accuracy and speed.

• Tech-savvy with an eagerness to learn new tools and systems.
• Detail-oriented with strong organizational skills.
• Prior customer support, technical support, or telehealth experience is a plus, but not required.

• Answer subscriber questions (600–700 queries daily) with accuracy and efficiency.
• Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues).
• Reroute orders between pharmacies based on delays, account manager requests, or other needs.
• Assist account managers with CS-related requests (limited system access).
• Report recurring issues to developers and follow up on resolution progress.
• Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.

• Respond to subscriber inquiries in a timely and professional manner.
• Assist with resolving errors in the queue to ensure smooth operations.

• Performance review after 3 months with the chance to move to a higher tier role.
• Gain experience working directly with top telehealth experts in the U.S.
• Develop specialized expertise in the telehealth sector.
• Clear path for career growth in technical support and operations.

• Fully remote

• 21 days pto should be submitted 1 month in advance (requests can be denied based on workload)

About the Role :

As a Level 2 Technical Support Specialist, you will act as the escalation point for complex technical issues that cannot be resolved by Level 1 support. You will work closely with internal teams (Product, Engineering, QA, and Operations) to troubleshoot, resolve incidents, and ensure seamless support for our fintech platform and payment solutions.

Key Responsibilities

• Provide advanced technical support to customers, merchants, and partners on fintech products, APIs, and integrations.
• Act as an escalation point for Level 1 support to resolve complex technical issues.
• Diagnose, replicate, and troubleshoot issues related to payment gateways, POS systems, mobile apps, and web platforms.
• Collaborate with engineering teams to resolve software bugs, performance issues, and service outages.
• Document root causes, solutions, and best practices in the knowledge base for continuous improvement.
• Monitor system performance and proactively identify potential technical risks.
• Assist in onboarding merchants and clients with advanced technical configuration and API setups.
• Ensure adherence to SLAs (Service Level Agreements) and provide timely updates to clients.
• Participate in incident management, post-mortem analysis, and continuous process improvement.
• Train and mentor Level 1 support agents on recurring issues and troubleshooting methods.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 2–4 years of experience in technical support, IT helpdesk, or application support (preferably in fintech, payments, financial services, or E-Commerce platforms).
• Strong knowledge of payment systems, APIs, networking, databases, and mobile/web technologies.
• Hands-on experience with ticketing systems ( Jira, Freshdesk).
• Familiarity with monitoring tools is a plus.
• Basic knowledge of SQL queries, scripting, or debugging.
• Excellent problem-solving and analytical skills.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work under pressure and manage multiple priorities in a fast-paced fintech environment.

Who we are

Kashier is a payments platform built to empower and simplify your business by providing you with simple and efficient tools to make it easier to run your business.

Kashier is a product of Elements Financial Technologies. Elements Financial Technologies was founded in 2017 with the vision of its founders to build innovative technology products to bridge the gap between financial services and their intended consumers.

We are building the financial infrastructure of the future, combining innovation and technological capabilities, creating the perfect mix to build products that reshape finance.

Our Mission

Our mission is to help your business grow and reach new customers by taking care of the complex problem of collecting payments and letting you focus on what you do best: running your business and focusing on your customers.

At Kashier, we trust in the power of freedom, creativity, and flexibility, and strive to build an environment that allows you to be your best self.