98 German Speaker jobs in Egypt

Job Title:
Associate Customer Success - German Speaker
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
German (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
B2B Business Development Representative- German Speaker
Job Description
The Business Development Representative is responsible for marketing the company's products and/or services with the intent of generating prospective customers. Identifies and qualifies leads in the sales cycle in order to support the sales team goals. Works under close supervision in accordance with specific and detailed instructions.
+ Generate and qualify high volume leads for sales opportunities; Achieve targets and activity metrics within assigned territory
+ Initiate outbound telephone calls as follow up to marketing campaigns and inbound 'leads' (from website, events, webinars, etc.) to understand audience interest and further the sales discussion
+ Answers questions from and provides knowledgeable product and services information to call recipients
+ Gathers and records customer information, builds account plans for prospecting by researching and analyzing the prospective company in areas such as financials, employees, culture, and brand
+ Follows up on initial sales contacts via telephone, email, or other correspondence
+ Provides sales forecasts
+ Represent the company at networking and marketing events
+ Maintains records of contacts and accounts, responsible for maintaining good working relationships with prospects throughout the entire sales cycle
Location:
EGY Cairo - Plot no. 53, North Teseen st building 202
Language Requirements:
German
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Long Description**:
1.1 ROLE PURPOSE:
Acts as Service Desk Support to enterprise end users through the customer’s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request Management, Incident Management, Inventory Management, Service Level Management, Relationship Management, and Problem Management) by managing deliverables in a timely fashion with the best possible quality through integrated 3rd Level of Support (OpCo, Partner, Affiliate, 3rd Party Supplier) and other ad-hoc tasks as dictated by business needs.

1.2 Authorization Management:

- Authorizes sender/caller against Authorized List DB with Validation Procedures
- Direct and Report unauthorized communications to corresponding Authorized Contacts
- Submit requests for adding/removing/updating authorized contacts to correct internal team

1.3 Incident and Request Management:

- Act as Single Point Of Contact with 24/7 Support for Global Enterprises’ Help Desks (Local, Regional, or Global Helpdesks) in 75+ Countries
- Validate requests/incidents against agreed templates to ensure high quality details submitted to next level of support
- Acknowledge requests/incidents within agreed Response Time
- Act as Single Point Of Contact with 40+ OPA Networks all over the world (OpCo, Partner, and Affiliate) in addition to 3rd Party Suppliers
- Identify Requests/Incidents and submit to correct support group
- Manage resolutions received from next level of support ensuring clear and high quality communications back to customer

1.4 Knowledge Management
- Maintain good level of knowledge of all different bespoke process/procedure agreed with
customer/support groups
- Know how to get the most updated information and refer to correct documents
- Make sure to always be up to date with all the changes in different processes/procedures as they occur.

**Long Description**:
2.5 Service Level Management
- Follow up on open incidents/requests according to the agreed milestones
- Make sure of contacting correct and relevant Point of Escalation

2.6 Inventory Management
- Update Inventory DB with requests fulfillment info provided by OPA
- Provide Inventory Reports as requested by Customer or Service Management team

2.7 World Class Customer Service
- Know the size of the Global Enterprises that VGE is dealing with
- Realize the difference between the highest Customer Care in local market and the required level of
customer service for Global Enterprises authorized contacts
- Understand impact of any small mistake and cost implications (e.g. Penalties)
- Provide best quality to our customers and show the value added value of having our service
2.8 Technical / Professional Expertise
- Fluent German (Oral and Written) is a must
- Good English is a must
- Technical Background (preferred CCNA )
- Troubleshooting skills and root cause analysis
- Minimum 2 years of experience in Telecommunication
- Knowledge of ITIL framework is a plus
- Ability to acquire knowledge and investigate for information
- Previous experience within a service desk and customer service environment
- Excellent communication Skills
- Share knowledge with colleagues and the immediate departments.
- Team player, ability to work in an international and virtual team environment.
- Sound knowledge of Vodafone Global Enterprise products & services.
- General understanding of the wireless network and its components, (GSM/GPRS/3G/HLR) preferable.
- A strong desire to pursue industry accreditation as part of a continued drive training and development.
- Good analytical skills
- Ability to perform in dynamic, high-growth & high-uncertainty environments
- Ability to provide services to international and distributed virtual teams
- German language must be B2 and above
- English language level must be intermediate and above
- experience in networking
- CCNA certified is a plus

_VOIS

Role purpose:
- Responsible for managing and delivering world class services to Global Enterprises Customers (VGE footprint)
- Managing operations team of advisors and champions, leading them to ensure key deliverables required by customers are with the highest quality and accuracy, within agreed SLA and achieving the highest customer satisfaction & NPS scores.
- Also contributing in Service Desk underpinning processes such as Change Management, Escalation Management, Relationship Management, Business Continuity Management, Continuous Service Improvement Plans, 3rd Party Management and Process Designing.

Role Description:

- Develop team members through monthly coaching, the provision of on target feedback, counselling and recognition. Facilitate service evaluations to ensure the delivery of excellent standards of customer contact ensuring the achievement of KPIs and Customer Operations Targets. Facilitate performance reviews using the “Performance Dialogue” Framework for team members. Ensure all team members adhere to Vodafone policies and procedures. Adopt and ensure team member adherence to Acts and Regulations, including, but not limited to, the privacy Act, Workplace Health and Safety Act and Equal Opportunity Act.
- Team Support Manage the Human Resource aspects of the team members including the provision of support, counselling, guidance and advice. Organize and facilitate Team Meetings and provide feedback to Business Support Managers and Business Operations Managers.
- Ensure efficient and effective dissemination and communication of information to team members
- Manage team and departmental Reward and Recognition Programs
- Customer Management Be the SPOC for the business partners and corporate accounts contracting for our services.
- Prepare regular reviews for clients (Monthly performance, problem management, alignment calls )
- Ensure the delivery of the customer experience to customers in accordance with current Vodafone standards through monthly coaching sessions.
- Be a point of escalation in the handling of customer queries and complaints to the point of resolution
- Maintain an up to date personal and team knowledge of Vodafone products and services.
- Be responsible for the real time activity and agent productivity within the Contact Centre.
- Leadership Identify and provide recommendations and solutions to departmental issues and Initiate change throughout the contact center in line with our departmental goals
- Participate in the preparation and implementation of operational plans
- Understand and interpret organizational and departmental strategy requirements, and work with appropriate groups to develop workable solutions that impact on both customer and employee satisfaction.
- Undertake project work as directed by management
- KPIs/Measures Adherence to coaching team members monthly on transactions quality
- Team Adherence to Vodafone policies and procedures (team understanding)
- Team adherence to Privacy and Credit Guidelines
- Quality of communication with internal and external customers.
- Deliver performance reviews and development plans
- Adherence to the facilitation of monthly/fortnightly team meetings
- Adherence to facilitating monthly one on one meetings with team members
- Effective management of team and departmental reward and recognition programs.
- Alignment to Vodafone’s Brand Essence and high performance culture
- Implementation and support of the Service Business Plan Goals
- Operation Support Managing small projects and ad-hoc requests from management.
- Analyzing volume trends and variation reasons.
- Identify and provide initiatives to improve efficiency and productivity of team
- Review all new customers documentation and make the needed changes to SLA, OLA, IPD,
- Maintaining Work instructions files updates and communicated
- Review change requests and submit suggested enhancements to CAB (Change Advisory Board)
- Responsible to create a process improvement vehicle to come up with efficiencies initiatives or new revenue streams
- Contribute in Business Continuity Plan designing
- Manage communication with different stakeholders of BCP to ensure successful testing/execution
- Identify gaps/issues from BCP testing/execution and provide areas of improvement to management
- Liaise with counterparts in different parties and work jointly on gaps identified in both teams
- Share SIP and Performance with 3rd Parties to ensure joint targets
- Support 3rd Party when needed to improve their performance and advise on best practice
- Contribute in process designing of newly implemented services based on ITIL methodology and Best Practice
- Consider impact on all involved parties in the process while designing the process
- Ensure consent of all stakeholders before finalizing the process

Core competencies, knowledge and experience:
Bachelor Degree is a must
2 - 4 years’ experience in Telecom Companies
Strong troubleshooting and problem-solving skills.
Fluent G

Job Title:
German Speaker Q3 - 2025 - Tier II Technical Engineer
Job Description
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
**_Essential Functions/Core Responsibilities_**
+ Provide prompt and accurate technical support to customers via phone, email, and chat.
+ Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
+ Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
+ Document and escalate unresolved issues to higher-level support teams.
+ Maintain detailed records of customer interactions and support activities.
+ Proactively identify and address potential customer issues to prevent escalations.
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Serve as a resource to other support personnel
+ Participate in ongoing training and development to stay abreast of the latest technology advancements.
+ Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
+ Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
+ Participate in activities designed to improve customer satisfaction and business performance
**_Candidate Profile_**
+ A High School Diploma and one year of relevant experience are preferred
+ Tech sales experience is preferred
+ Basic/Advanced '' depends on the program '' understanding of client technical systems.
+ Ability to learn including strong problem-solving skills
+ Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
+ Proficient in written and verbal communication.
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Commitment to providing exceptional customer service.
+ Courteous with a strong customer service orientation
+ Achieve and maintain recognized and applicable technical certification(s)
+ Able to rotate shifts, as needed
+ Based on the program, additional experience/skills may be required
**_Our benefits_**
- Competitive salary
- A bright, modern, and exciting place to work, with excellent staff facilities
- Performance-related pay
- Voluntary Medical plan
- Transportation allowance
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Access to training and development opportunities.
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo - Building F16
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
German Speaker Q3 - 2025 - Tier III Technical Engineer
Job Description
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
**Essential Functions/Core Responsibilities**
- Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Serve as a resource to other support personnel
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Log all incoming calls and accurately complete case notes in the call tracking database
**Candidate Profile**
- High School Diploma and one year of relevant experience preferred
- Achieve and maintain recognized and applicable technical certification(s)
- Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)
- Advanced knowledge of client technical systems
- Courteous with strong customer service orientation
- Ability to effectively communicate, both written and verbally
- Ability to learn including strong problem solving skills
- Dependable with proficient attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Ability to work as a team member, as well as independently with minimal supervision
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels .
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
PHILIPPINES
- Minimum of two years of college education in related technical discipline with at least six months of call center experience or equivalent
- Ability to think clearly and can explain simple issues effectively, both written and verbally
- Ability to resolve moderate to difficult technical issues
- Ability to learn client technical systems
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
EGY Cairo - Building F16
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Italian / German / Spanish / Hebrew speaker - Customer Service Advisor for Booking.com
Job Description
Due to our incredible growth, we're looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.
**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.**
In this role, you'll:
+ Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
+ Become a product pro, mastering the ins and outs of the latest trends.
+ Troubleshoot issues with patience and a can-do attitude.
+ Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
+ Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.
Essential Functions/Core Responsibilities
+ Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
+ Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Maintain basic knowledge of client products and/or services.
+ Prepare complete and accurate work including appropriately notating accounts as required.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Offer additional products and/or services.
**Candidate Profile**
+ A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally.
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge.
+ Ability to work as a team member, as well as independently.
+ Dependable with proficient attention to detail.
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
+ Able to rotate shifts, as needed.
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**About Us**:
At StorexWeb, we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a **Call center** to join our team to work on a number of exciting projects.
- Promote CompactSoft software products & services via phone
- Introduce CompactSoft company profile to customers
- Identify customer software requirements
- Run a phone-based questionnaire dialog with prospects and leads
- Record prospect customer information
- Maintain database of prospects, leads and opportunities
- Evaluate prospects to be qualified into leads
- Follow up prospects and leads
- Transfer qualified leads into opportunities
- Communicate qualified opportunities to the sales department
- Achieve Telemarketing Phone Calls Targets
- Report Telemarketing Progress to Management
- Create Periodical Reports of Telemarketing Operations

**Minimum requirements**:

- Bachelor Degree Commerce or equivalent
- In-depth knowledge of the dynamics related to the management of business and production processes
- Knowledge of management software
- Good knowledge of the whole Office package (Outlook, Excel, Word, Access)
- At least 1 years of experience in a similar role.
- Fluent in Arabic, English and Italian

**Preferential skills**:

- Proven experience in a similar role with other ERP, CRM and other management software

**Personal characteristics**:

- Organization skills
- Ability to dialogue and good interpersonal skills
- Professional and personal authority, ability to work as a team and to place oneself within the company in a constructive and proactive way
- Maturity and balance in dealing with problems and situations
- Attitude to work towards objectives and progressives and propensity for continuous improvement

**Language**:

- English (required)
- Italian (required)

Multinational Company is hiring a Customer support agents
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotational shifts (Overnight)

**Job Types**: Full-time, Permanent, New grad

**Salary**: Up to E£8,000.00 per month

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Shift availability:

- Overnight Shift (preferred)
- Night Shift (preferred)