971 German Speaker jobs in Egypt

Company Description

Aura Communication, established in 2012 in Cairo, Egypt, is a services expert with a starter spirit. With over 800 employees, we deliver the ultimate customer experience by providing a wide range of Business Process Outsourcing (BPO) services. Our specialties include flexible, high-quality outsourced customer support solutions in inbound customer care, sales, marketing, and technical support. We customize our services to meet our clients' needs, ensuring exceptional service and customer satisfaction.

Role Description

This is a full-time remote role for a German Customer Service representative with a C1 proficiency. The role involves handling inbound and outbound customer service calls, providing exceptional customer support, addressing customer inquiries, and resolving issues. The representative will also ensure customer satisfaction and maintain proper phone etiquette while delivering a seamless customer experience.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Fluent German language skills (C1 level or higher)
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Previous experience in a customer service role is a plus
• High school diploma or equivalent; higher education is an advantage
• Grad.
• Military status finished.

We are looking for a proactive and detail-oriented Workforce Management Intraday Analyst to join our team. The successful candidate will be responsible for real-time monitoring and managing workforce performance to ensure optimal staffing levels and service delivery. This role involves analyzing intraday and historical performance data, identifying trends and potential issues, responding to real-time challenges, providing performance reports, and collaborating with various stakeholders to enhance operational efficiency.

• Real-Time Monitoring: Continuously monitor call volumes, service delivery, and agents' performance to ensure adherence to schedules and optimal delivery.
• Intraday Analysis: Analyze intraday performance data to identify trends, forecast variances, and recommend staffing adjustments to meet operational goals.
• Schedule Management: Adjust and optimize schedules based on real-time data, including managing leaves and shift changes.
• Stakeholder Communication: Facilitate real-time discussions with internal and external stakeholders to address operational challenges and provide updates on performance.
• Reporting: Generate and distribute daily, weekly, and ad-hoc performance reports to management and other stakeholders.
• Problem Solving: Conduct root-cause analysis to determine reasons for delivery variances and recommend changes to improve operational delivery and effectiveness.

• University degree.
• Proficiency in German at the C1 level.
• Good command of English, both written and spoken.
• Very good command of Microsoft Excel.
• Excellent communication and interpersonal skills to effectively collaborate with team members and stakeholders.
• Strong analytical, problem-solving, and numeric skills.
• Detail-oriented with strong organizational skills.

• Experience in call center operations.
• Good knowledge of Microsoft SharePoint and Power platform tools (Power BI, Excel Power Query, Power Automate, Power Apps).

Company Description

Alorica is dedicated to creating exceptional experiences for customers across various platforms, including online, phone, social media, and in-person. We provide a range of services from acquisition and sales to customer care and support for diverse clients in industries like automotive, financial services, healthcare, retail, and tech, many of which are in the Fortune 1000. Headquartered in Irvine, CA, with over 100,000 employees in 100 locations globally, we offer numerous growth opportunities, community investment, referral bonuses, and tuition reimbursement. Intrigued? Join us.

Role Description

This is a full-time on-site role for a Customer Service Representative who is fluent in German. The role is located in Cairo, Egypt. The Customer Service Representative will handle inbound and outbound calls, respond to customer inquiries, provide product information, resolve issues, and ensure customer satisfaction. The representative will also be responsible for maintaining accurate customer records and achieving performance metrics.

Qualifications

• Skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in managing Customer Service Representatives and enhancing Customer Experience
• Excellent communication and interpersonal skills in both German and English
• Ability to work effectively in a team and maintain a high level of professionalism
• Previous experience in a customer service role is a plus
• High school diploma or equivalent required; bachelor's degree is a plus

what we offer

• combative salary
• social and medical insurance
• two ways transportation 24/7
• and more

Expleo is seeking a highly skilled and detail-oriented
Defect and Problem Management Specialist
to join our dynamic team. The successful candidate will be responsible for identifying, tracking, and resolving defects and problems within our systems and processes. This role requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate with cross-functional teams to ensure the highest levels of system reliability and performance.

Responsibilities

• Defect Management:
• Identify, log, and track defects throughout their lifecycle using defect tracking tools (e.g., JIRA, ServiceNow).
• Prioritize defects based on severity, impact, and business needs.
• Collaborate with development, testing, and operations teams to ensure timely resolution of defects.
• Conduct root cause analysis (RCA) to identify underlying issues and prevent recurrence.
• Problem Management:
• Proactively identify and manage problems to prevent incidents and minimize impact on business operations.
• Analyze incident trends and perform problem investigations to identify permanent solutions.
• Develop and maintain problem management processes and workflows in alignment with ITIL best practices.
• Work closely with incident management teams to ensure seamless transition from incident resolution to problem management.
• Reporting and Documentation:
• Generate regular reports on defect and problem management metrics, including defect resolution times, problem trends, and root cause analysis outcomes.
• Maintain comprehensive documentation of defects, problems, and resolutions for future reference and audits.
• Provide insights and recommendations to improve system stability and performance.
• Stakeholder Collaboration:
• Act as a liaison between technical teams, business stakeholders, and clients to ensure clear communication and alignment on defect and problem resolution.
• Facilitate meetings and workshops to discuss defect and problem management strategies and improvements.
• Continuous Improvement:
• Identify opportunities to enhance defect and problem management processes, tools, and methodologies.
• Stay updated on industry best practices and emerging technologies to drive continuous improvement.

Qualifications

• Excellent/Fluent command in written and spoken German and English languages.
• Previous experience in project coordination/management or a related field is preferred, but not a must.
• Very good - Excellent in using MS tools like Excel and Power BI.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using quality management and defect tracking tools like Jira is a major plus.

Essential Skills

• Shows genuine interest in the business and clients, understands how the business can contribute to clients.
• Professional attitude, experience in treating stakeholders with respect and dignity.
• Open to the possibility of change and considers ways to implement and adapt any changes in own role.
• Good communication skills, communicating effectively with appropriate level of detail, using language that connects with different audiences.
• Strong administration skills and attention to detail.
• Proficient with MS Office suite of programs, in particular Excel, PowerPoint, Word and Outlook.
• Basic knowledge and experience in a client/customer service role.
• Comfortable supporting a demanding and dynamic team.
• Confident talking to stakeholders over the telephone and via email communications.
• Proficient in relevant software packages and applications.
• Able to build and maintain good relationships with internal teams and external contacts.
• Has experience in working with databases.
• Ability to handle confidential information.

Giza, Egypt

Job description

Requisition ID

Date posted

08/19/2025

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose:

• Perform 1st Level Support Commission claims and support commission team representatives from Germany in case of complaints regarding calculated/paid commission.
• Provides feedback to Dealers (e.g. Partner Agencies)
• Perform contract management and salesforce management for different sales channels
• Work closely with the 2nd Level team (FMCC) located in Germany and other relevant VF internal departments.
• Perform commission controls to ensure quality of commissions and sox requirements

Key accountabilities and decision ownership:

• Check complaints regarding calculated/paid commissions
• Create contracts and maintain commission data (Salesforce data)
• Checking and validate calculated commissions
• Empathy with an emphasis on owning and solving customer issues
• Ensure dealer issues are resolved or escalated in an appropriate manner.

Core competencies, knowledge and experience:

• Excellent German knowledge both written and verbal
• Good organizational skills with the ability to manage priorities and work to deadlines
• Good rhetorical and communications skills

#VOIS #BeUnrivalled #Createthefuture

Insights from previous hires

Top skills

Teamwork

Previously worked as

1. Accountant

2. Tax Accountant

3. Customer Service Representative

4. Customer Care Representative

5. Customer Service Specialist

Description
ABCS: German Customer Service Associate
Our mission at Amazon is to be Earth's most customer-centric company, and our Amazon Business Customer Service team plays a vital role in supporting our registered business customers. Here, you'll be part of a specialized team that understands the unique needs of business customers. We encourage you to bring your professional expertise and solution-oriented mindset to every interaction, helping businesses maximize their Amazon experience and operate more efficiently.

What will you do as an Amazon Business CS Associate?
Role
You'll be the first point of contact for our registered business customers, providing specialized support that helps their businesses run smoothly with Amazon. In this role, you will:

• Guide business customers through account setup and management
• Process inquiries about invoices, shipments, and product concerns
• Assist with business-specific features and account configurations
• Handle customer communications via phone, email, and Message Us
• Use specialized B2B tools to resolve customer inquiries
• Collaborate with partner departments for complex business solutions
• Share customer feedback to improve business customer experience
• Apply policies and procedures specific to business accounts

What are your hours?
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date

Basic Qualifications
What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in Egypt
• Minimum qualification of a high school degree – Passed
• Availability for mandatory training (40-hour weeks, no vacation during training period)
• Strong communication skills in German (both written and oral fluency)
• Ability to communicate with a wide range of stakeholders (your peers and leaders)
• Experience working with a computer
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
• The availability to work varying shifts from Monday to Sunday on rotational operating hours

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
Benefits
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer several benefits, including:

• Medical insurance
• Social Insurance

• Transportation: We will continue to provide night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop-off points every 30 min:

• Gas station beside bloom bank

• Downtown Street

If this role sounds like it's for you, then click on the link below to start the application process
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Company
- for E-Commerce LLC

Job ID: ASF

ABCS: German Customer Service Associate

Our mission at Amazon is to be Earth's most customer-centric company, and our Amazon Business Customer Service team plays a vital role in supporting our registered business customers. Here, you'll be part of a specialized team that understands the unique needs of business customers. We encourage you to bring your professional expertise and solution-oriented mindset to every interaction, helping businesses maximize their Amazon experience and operate more efficiently.

What will you do as an Amazon Business CS Associate?

You'll be the first point of contact for our registered business customers, providing specialized support that helps their businesses run smoothly with Amazon. In this role, you will:

• Guide business customers through account setup and management
• Process inquiries about invoices, shipments, and product concerns
• Assist with business-specific features and account configurations
• Handle customer communications via phone, email, and Message Us
• Use specialized B2B tools to resolve customer inquiries
• Collaborate with partner departments for complex business solutions
• Share customer feedback to improve business customer experience
• Apply policies and procedures specific to business accounts

What are your hours?

This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in Egypt
• Minimum qualification of a high school degree – Passed
• Availability for mandatory training (40-hour weeks, no vacation during training period)
• Strong communication skills in German (both written and oral fluency)
• Ability to communicate with a wide range of stakeholders (your peers and leaders)
• Experience working with a computer
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
• The availability to work varying shifts from Monday to Sunday on rotational operating hours

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer several benefits, including:

• Medical insurance
• Social Insurance
• Transportation: We will continue to provide night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop-off points every 30 min:
• Gas station beside bloom bank
• Downtown Street

If this role sounds like it's for you, then click on the link below to start the application process

You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next steps

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Giza, Egypt

Job description

Requisition ID

Date posted

08/25/2025

Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:

To deliver best in class learner experience and impact for centre teams with a focus on functional capability development.

Key accountabilities and decision ownership:

• Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques "in the moment" (i.e. digital, face to face training, coaching incl. time for reflection etc.)
• Act as a development consultant driving the utilisation of Success Factors and/or other similar learning platforms.
• Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed engage & facilitate with external suppliers to deliver key L&D priorities.
• Work with HRSSC team regarding the training administration and enablement
• Act as first point of contact for key share holder ("be the voice of L&D") – ie, local HRBP, employer, supplier & wider global L&D team.
• Identify learning needs of associates through audits & pass on the findings to the Functional expert trainer of their area
• Track and maintain reports providing detailed information for the employees during the entire training duration
• Conducting upskill & cross-skill batches
• Ensure maximum throughput from training to floor by identifying gaps & highlighting to the Functional Expert trainer to bridge them
• Willing to work early and late shifts-rotational
• International travel is required
• Conduct feedback and coaching sessions for their batches with the objective of improving scores for training throughput or conversion

Core competencies, knowledge and experience :

• Understanding of _VOIS strategy and spirit
• Facilitating various technical topics and cascading the product knowledge effectively for new hired
• Experience at different levels of hierarchy
• Ability to digitize the learning process and keep a high level of engagement.
• Initial experience in utilising virtual channels for facilitation
• Self-driven individual that connects quickly with individuals and audiences in order to build rapport

Must have technical / professional qualifications:

• Excellent Presentation Skills (Must have)
• Fluent in spoken and written German (C2)
• spoken and written in English language preferred
• Experience in training delivery
• Coaching skills principles (Good to have)
• Certification in the training delivery (Preferred)

Insights from previous hires

Top skills

Microsoft Excel

Communication

Customer Service

Previously worked as

1. Instructor

2. Lead Instructor

3. Translator

4. Freelance Translator

5. Course Instructor