12 General Manager jobs in Egypt

**Job Number** 22168264

**Job Category** Rooms & Guest Services Operations

**Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle, and refuel as necessary. Notify appropriate personnel of any vehicle maintenance needs. Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Responsible for the entire operations of the Facilities Management Business in the Egypt
- Responsible for creating and implementing business development strategies and overseeing activities that ensure the contract delivers to acceptable standards.
- He must have a proven experience in Business Development, Sales and Marketing, CRM, Planning, budgeting, facility and maintenance, engineering, development and evaluation of strategic business goals and objectives of the company.
- He will be responsible for developing and establishing customer service and budgetary standards
- He will establish work plan and staffing for each phase of project, and arrange for recruitment or assignment of personnel as per project requirement
- They will develop, monitor and review annual and life-cycle replacement maintenance programs, establish policies and procedures and negotiate contracts
- He will be responsible to establish and maintain a professional working relationship with customers and employees
- The role will also involve setting staffing levels in compliance with business specifications and monitoring them to enable the delivery of efficient and effective services
- Will conduct regular staff meetings to review on-going, trouble-shoot areas needing corruptive action, issues related to employees, etc.
- He will be responsible to develop, coordinate and evaluate the implementation of monitoring and inspection programs to ensure an appropriate level of customer service are met

**Experience**:

- Facilities Management Operations: 5 years (preferred)

**Language**:

- Arabic (preferred)
- English (preferred)

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**ROLE DESCRIPTION**

**_Title:_**

**_Code:_**
- GM Supply Chain_
- TBA_

**_Role Holder (if currently filled):_**

**_Role archetype_**
- TBA_
- Business Leader_

**_Division/Department_**

**_Grade/Level_**
- Supply Chain_
- TBA_

**_Reporting to_**

**_Location_**
- Country Manager_
- Assigned Head Office**_Managing/Leading (if applicable):_**

**_Date of last revision_**
- Head of Department_
- August 2018_

**Role Purpose**:
The GM Supply Chain is responsible for developing and implementing supply chain processes and procedures for MAF Retail which includes planning and organizing the movement of goods and materials from suppliers and manufacturers through to customers. The role holder is also responsible for enhancing the effectiveness of the overall supply chain by working closely with internal/external stakeholders to ensure that logistics, replenishment and distribution related activities are undertaken in accordance with best practices and contribute towards achieving the overall business objectives.

**Role Details - Key Responsibilities and Accountabilities**:
**Strategic Planning**
- Develop a Supply Chain strategy that is aligned with the overall corporate strategy and ensure its proper implementation
- Propose and manage actions, solutions in the supply chain management to support the company expansion
- Propose supply chain solutions related to merchandise and store needs
- Support the merchandise department to increase the profitability of costs vs. logistics
- Identify potential risks and propose action plans to ensure safe and healthy conditions for merchandise inventory and operations in Distribution Centres

**Import-Export**
- Set-up the Trade Compliance process and ensure its required adaptation with changes in customs & local authorities regulations
- Maintain high level oversight over customs administrative procedures and duty payment including by third party providers for all import & export shipment.
- Foster relationships with contacts with local authorities

**Replenishment Management**
- Ensure the proper goods flows management (via DC or direct) and the corresponding flow in DC (picking, breakdown, cross-docking) based on logistics cost, supplier lead time, supplier service level, logistics rebates, item sales rotation, item specification in temperature for storage/transport.
- Set the target of % OOS in DC, % DC Service Level and DC Stock days and requires projects, actions to achieve it.
- Oversee the proper execution of promotion events via DC to ensure products are in store on time with the lowest distribution costs possible
- Set the target of % OOS in Store for centralized replenishment with the required actions in coordination with stores.
- Oversee the proper implementation of action plans to improve the service levels to stores
- Review and propose solutions to improve the accuracy and management of database procedures and also lead-time, inventory and cost improvement
- Ensure that supplier service levels are monitored and regular performance reviews with suppliers are done.

**Logistics Operations Warehouse and Transport**
- Implement the logistics organization set-up based on strategic plan, merchandise and store needs depending on goods category (grocery, chilled, frozen, non-food, market, ).
- Set the target of the logistics Service Level Agreement with stores in order to implement the most efficient balance process & operation between cost and service.
- Source the most efficient third party providers for the warehousing and transport to ensure the best quality, stock and preparation accuracy and delivery on-time with the lowest cost of distribution.
- Analyse and propose actions to reduce the logistics cost via Capex project implementation to reduce it, via renegotiation with third party provider charges or via business process optimisation
- Oversee the implementation of the cold chain requirements and all the necessary rules and regulations concerning the quality of the products from Distribution centre to stores
- Ensure the logistics assets support the current volumes and the future expansion plans
- Oversee the appropriate execution and renewal of procedures for the third party ag

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**ROLE DESCRIPTION**

**_Title:_**

**_Code:_**
- GM Supply Chain_
- TBA_

**_Role Holder (if currently filled):_**

**_Role archetype_**
- TBA_
- Business Leader_

**_Division/Department_**

**_Grade/Level_**
- Supply Chain_
- TBA_

**_Reporting to_**

**_Location_**
- Country Manager_
- Assigned Head Office**_Managing/Leading (if applicable):_**

**_Date of last revision_**
- Head of Department_
- August 2018_

**Role Purpose**:

- The GM Supply Chain is responsible for developing and implementing supply chain processes and procedures for MAF Retail which includes planning and organizing the movement of goods and materials from suppliers and manufacturers through to customers. The role holder is also responsible for enhancing the effectiveness of the overall supply chain by working closely with internal/external stakeholders to ensure that logistics, replenishment and distribution related activities are undertaken in accordance with best practices and contribute towards achieving the overall business objectives.**Role Details - Key Responsibilities and Accountabilities**:
**Strategic Planning**
- Develop a Supply Chain strategy that is aligned with the overall corporate strategy and ensure its proper implementation
- Propose and manage actions, solutions in the supply chain management to support the company expansion
- Propose supply chain solutions related to merchandise and store needs
- Support the merchandise department to increase the profitability of costs vs. logistics
- Identify potential risks and propose action plans to ensure safe and healthy conditions for merchandise inventory and operations in Distribution Centres

**Import-Export**
- Set-up the Trade Compliance process and ensure its required adaptation with changes in customs & local authorities regulations
- Maintain high level oversight over customs administrative procedures and duty payment including by third party providers for all import & export shipment.
- Foster relationships with contacts with local authorities

**Replenishment Management**
- Ensure the proper goods flows management (via DC or direct) and the corresponding flow in DC (picking, breakdown, cross-docking) based on logistics cost, supplier lead time, supplier service level, logistics rebates, item sales rotation, item specification in temperature for storage/transport.
- Set the target of % OOS in DC, % DC Service Level and DC Stock days and requires projects, actions to achieve it.
- Oversee the proper execution of promotion events via DC to ensure products are in store on time with the lowest distribution costs possible
- Set the target of % OOS in Store for centralized replenishment with the required actions in coordination with stores.
- Oversee the proper implementation of action plans to improve the service levels to stores
- Review and propose solutions to improve the accuracy and management of database procedures and also lead-time, inventory and cost improvement
- Ensure that supplier service levels are monitored and regular performance reviews with suppliers are done.

**Logistics Operations Warehouse and Transport**
- Implement the logistics organization set-up based on strategic plan, merchandise and store needs depending on goods category (grocery, chilled, frozen, non-food, market, ).
- Set the target of the logistics Service Level Agreement with stores in order to implement the most efficient balance process & operation between cost and service.
- Source the most efficient third party providers for the warehousing and transport to ensure the best quality, stock and preparation accuracy and delivery on-time with the lowest cost of distribution.
- Analyse and propose actions to reduce the logistics cost via Capex project implementation to reduce it, via renegotiation with third party provider charges or via business process optimisation
- Oversee the implementation of the cold chain requirements and all the necessary rules and regulations concerning the quality of the products from Distribution centre to stores
- Ensure the logistics assets support the current volumes and the future expansion plans
- Oversee the appropriate execution and renewal of procedures for the third party a

Inspired to grow with your experience, learn and share with new colleagues?

Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste.

We are committed to protecting food, people and the planet and are on the lookout for passionate and consummate professionals to join our growing team to help us deliver on our ambitious 2030 Strategy. We look for colleagues who Care, Dare and Deliver.

Flexible packaging segment has a turnover of €1.167 million (2021). The business has today about 8,400 employees and has 27 manufacturing sites across 22 countries. Our Flexible Packaging innovative products are used to draw consumer attention and ensure competitive advantage of a brand. In the fast and ever-changing lifestyles of most people today, we help to ensure that the products are packaged well enough to preserve the products' state, extend its shelf life and induce consumers to purchase. We produce state-of-the-art packaging solutions for food, beverage or personal and home care products, with high quality standards.

As General Manager, Flexible Packaging Egypt you will have overall responsibility for our Flexible Packaging business across two sites in Cairo, Egypt. As General Manager, you will be responsible for planning, organizing, leading and controlling the business in order to deliver the required growth, profit, working capital, cash flow objectives in. Reporting into Vice President Flexible Packaging MEA, you will be part of the Flexible Packaging MEA regional Leadership team. You will be based in Cairo, Egypt.

KEY RESPONSIBILITIES:
As part of the role as well as part of the Flexible Packaging MEA regional leadership team, ensure that Huhtamaki code of conduct, values, ethical standards and legal compliance is followed and adhered to across whole organization and in all activities- Establishing and implementing a 3-5-year strategy designed to maximize growth and financial value of the business unit- Strategic and operational guidance of business unit and overseeing the day-to-day operations- Ensuring sustainable talent supply, performance, development, and engagement- Maintaining effective market insight and customer relationships to ensure market protection, sustainable innovation and growth and improved performance for Huhtamaki- Enforcing cross-business units collaboration- Planning, aligning, communication & enforcing budget, turnover and result plans- Responsibility for Product, Production and Sales strategy in line with further development of market & growth endeavors- Supporting Key Account Management and customer relations both with Global and Local Accounts, ensuring commercial excellence- Promoting innovation and development of new products and markets- Ensuring world class health and safety practices and procedures- Driving continuous improvement- Managing financial performance, budgeting, and monthly reporting to segment leadership with Finance teams- Pro-active participation in further evolvement of Huhtamaki Strategy- Building a high-performance culture grounded in the company values Care, Dare and Deliver

KEY SUCCESS FACTORS AND QUALIFICATIONS:
To thrive in the role, ideally you have:
- Proven experience of leading and having full business responsibility for a commercial, complex, high-quality, make to order manufacturing organization- Significant people leadership experience of large teams within a multi-site, dynamic business unit- Experience of integrating acquired businesses into existing operations and leading integration would be a benefit- Previous experience in Flexible Packaging and understanding of flexibles technologies- Proven track record of growing sales and achieving commercial business development goals- Knowledge of Good Manufacturing Practices and Lean Management- Education to university degree level ideally within engineering or economic sciences or other comparable qualifications- Change management expertise and skills in a large complex organisation- Excellent communication and interpersonal skills, as well as influencing and negotiating skills- Very good verbal and written English language skills, Arabic language skills seen as beneficial- Willingness to travel

WHAT’S IN IT FOR YOU?

The opportunity to manage sizeable and transforming business unit within a large, global business where sustainability is at the core of our strategy. You will get to work with experienced, engaged colleagues and stakeholders who are passionate about delivering high-quality service and products to our customers.

Join us to shape the future together!

Leverage your abilities and join the dynamic team of a leading organization within the Hospitality and Tourism industry in Makkah, Saudi Arabia.

**Job Context**:Working as a** **General Manager entails overseeing the daily operations of the hotel as well as providing a strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and efficient running of the business.

**Key Accountabilities**:

- Oversee the operational functions of the hotel
- Ensure full compliance with the hotel operating controls, SOP’s, policies, procedures, and service standards.
- Lead all key property issues including capital projects, customer service, and refurbishment.
- Handling complaints and oversee the service recovery procedures.
- Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual operating budget, marketing & sales plan, and capital budget.
- Manage the profitability of the hotel, ensuring revenue and guest satisfaction targets are met.
- Deliver hotel budget goals and set other short
- and long-term strategic goals.
- Develop improvement plans and carry out costs savings.
- Closely monitor the hotel’s business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for rooms, food & beverage, admin & general, on target and accurate.
- Prepare a monthly financial report for the owners and stockholders.
- Coordinate with HODs for the execution of all activities and functions.
- Oversee and manage all departments and work closely with department heads on a daily basis.

**Knowledge, Skills, and Experience**:
**We Are Looking For:
- Bachelor’s degree in Hotel Administration, Business Administration, or any relevant field.
- A minimum of 10 years of experience in hotel management or similar role.
- Familiarity with data entry tools and best practices in hotel management.
- Extroverted character with excellent interpersonal, management, and leadership abilities.
- English proficiency; being multilingual is advantageous.
- Knowledge of all applicable rules and regulations as well as best practices for hotel administration.
- Familiarity with Microsoft Office, PMS, or hotel management software is preferred.

**Job Description Summary**: Leads the Egypt, Sudan, Libya services, LCT ensuring operational excellence through the development of a world-class services organization & function. Drives Services execution, customer satisfaction and achievement of business metrics, cash collection management and FE productivity. Enables services profitable growth and strong franchise with equipment, product teams to win together.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Key responsibilities/essential functions**:

- Define and own the execution of the regional services growth playbook / session II focusing on CM growth and service delivery excellence.
- Analyze and understand the competition - ensure delivery is aligned to service sales strategy
- Define and drive overall customer satisfaction indicators and levels.
- Assess resources needed to fulfill business plans. Continuously enhance domain expertise in the field through professional training and certification programs for FSE’s.
- With Service Delivery team, drive and develop operational and financial growth initiatives and targets, cost control measures and process improvements.
- Develop metrics on field service profitability and resource models to maximize productivity.
- Build long-term relationship with key customers; provide leadership and direction in crucial customer interfaces. Strengthen GEHC image with luminaries.
- Own customer CSO escalations and drive for fast and effective resolution. In conjunction with Region Product Managers (equipment sales)
- Provide leadership for simplification of processes and Lean initiatives.
- Assess the effectiveness of service delivery through NPS, benchmarking, and best practice sharing (applied time, time to repair, fix right first time,etc.) and address main opportunities.
- Own and drive execution of FMIs, end of product life strategy in coordination with leadership team. Escalate the needs for the region (Design for serviceability, CSO, FMI, quality ).
- Build a working environment which values teamwork to the overall benefit of customer satisfaction and growth. Support large strategic deals in regions and POS strategy
- Own and follow up critical services related licenses ( servicing, distribution, customs, facility, repair etc), where applicable to the country, together with regulatory, parts and other related functions to make sure business continuity, quality and compliance
- Lead Area Service Managers and or Directors where applicable based on the business size, complexity, geographies.

**Quality and EHS Specific Goals**:

- Completes all planned Quality & Compliance training within the defined deadlines.
- Identifies and reports any quality or compliance concerns and take immediate corrective action as required.
- Proactively simplifies the work instructions, procedures and processes to drive continuous improvement of the Quality Management System.
- Insure completion of all field modifications instructions (FMI’s) within prescribed timeframe.

**Required Qualifications**:

- Bachelor's Degree - Business, Finance, Commercial, or Engineering.
- 10+ years operational leadership experience in Services, Technical Operations or Healthcare
- Commercial Acumen
- Excellent analytical and problem-solving skills: ability to clearly link financial results to operational performance, driving positive change.
- Experience in leading large cross functional teams to achieve business goals.
- Structured and analytical
- Strong communication skills to synthesize complex issues and communicate into simple messages.
- Ability to build C level long term relationships
- Demonstrated GE Leadership Values and Growth Traits.

**Inclusion and Diversity**

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

LI-MA2

LI-Hybri

**Additional Information**:
**Relocation Assistance Provided**:No

We are hiring

Job Title: Strategic Planning Specialist

To Apply:
**Salary**: E£15,000.00 - E£30,000.00 per month

**Additional Information**
**Job Number** 25134163
**Job Category** Property Leadership
**Location** Marriott Residences Heliopolis Cairo, Almazah, Heliopolis, Cairo, Egypt, Egypt,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents the brand in all leadership actions.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 6 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.
**Preferred:**
- 8 or more years' experience in a senior management position of a Four Star/Four Diamond hotel minimally.
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
- Previous Association management experience.
**JOB SPECIFIC TASKS**
**Managing Property Operations**
- Works with Guidance team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Reviews Owner engagement survey and prepares yearly action plans comment cards, guest satisfaction results and other data to identify areas of improvement.
- Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence and Property Management
- Evaluates if Operations Team is meeting service needs and provides feedback to operations team.
- Participates in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place.
- Tours building on a regular basis speaking with employees, owners, and Board of Directors to understand business needs and assess operational opportunities.
- Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
- Reviews reports and financial statements to determine the residential property is performing against the budget.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care.
- Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).
- Identifies and corrects building and service defects while providing increase in value.
- Implements high standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection.
- Maintains complete inventory of: Unit owners' information, parking and storage spaces, monthly Association common dues, Owners' monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and information.
- Maintains complete knowledge of and complies with all hotel and residence policies and procedures.
**Leading Operations Teams**
- Verifies employees are treated fairly and equitably.
- Celebrates successes and publicly recognizes the contributions of team members.
- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Develops and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Implements training programs related to property management reinforcing constant quality service.
**Managing Relationships with Property Stakeholders**
- Attends owners and Board meetings and provides monthly reports and financial statements to the Board of Directors.
- Establishes strong relationships with all owners and their Board of Directors to maintain a successful residential community.
- Promotes synergy through education, communication and innovation.
**Managing Profitability**
- Works with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.
- Prepares and operates within the constraints of the residences' Annual budget.
- Identifies key drivers of business success and keeping leadership focused on the critical few to achieve results.
- Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target resident owner and employees and provides a return on investment.
- Provides timely reporting of financial performance and projections to the Board.
- Guides the Board on appropriate property management requirements and governance compliance.
**Managing the Owner Experience**
- Creates an atmosphere in all Residential common areas that meets or exceeds owner's expectations.
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the leadership teams.
- Verifies core elements of the service strategy are in place to produce the desired results.
- Establishes and maintaining open, collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team.
- Interfaces with customers, (e.g., owners, vendors, guests) on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Adheres to the telephone etiquette.
- Handles owner's complaints by following the instant pacification procedure and verifying guest satisfaction.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results.
- Verifies that employees are treated fairly and equitably.
- Verifies that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with owners, their guests, and employees.
- Incorporates owner satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies that property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, manages the implementation of brand and regional business initiatives and communicates follow-up actions to team as necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.