874 Front Office Manager jobs in Egypt

Company Description
"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

• Organize the hotel's Front Office Department, manage employees in this department in a harmonized and systematic manner, and ensure coordination between the Front Office Department and other departments.
• Perform his/her duty according to the practices, group policies, operational instructions and procedures identified by the Cluster General Manager/Hotel Manager.
• Ensure that the department's income and expenses are line with the budget.
• Control the room distribution in order to keep daily and weekly occupation rates at maximum and ensure optimum occupancy.
• Ensure that the department works flawlessly in line with the published procedures and Front Office instructions.
• Ensure that external correspondence is carried out without delay and flawlessly and control such correspondence.
• Ensure that all guest and statistical records are kept in full.
• Investigate the no-shows and discuss them with agencies and, if necessary, invoice the no-shows.
• Inform the other departments beforehand about the VIP rooms and monitor the actions taken.
• Evaluate together with employees the suggestions, complaints and criticism concerning the Front Office gathered from guest comments and taken action for improvement.
• Ensure that other similar comments received from guests are submitted to the senior management in writing.
• Share information with other departments about the guest potentials and profiles.
• Responsible for preparing the section related to the Front Office in the annual budget.
• Responsible for the proper use of the cash advance and Master Keys charged to his/her responsibility.
• Attend other departmental meetings and trainings and the General Manager's meetings according to the hotel management calendar. Share decisions made in the management meetings with department employees and ensure their implementation.
• Prepare daily, weekly and monthly reports and submit them to the Assistant General Manager.
• Ensure that the records as required by the hotel management and competent authorities are kept in a timely and orderly manner.
• Monitor the presentation of services undertaken in the contracts with tour operators and inform the management team in this regard.
• Control the presentation of services listed in the contracts and in the event of any conflicts, inform the Sales Office and, if necessary, the respective tour operator in writing as agreed with the Assistant General Manager.
• Ensure that the Front Office applications comply with administrative rules and legislation. Monitor official documents according to applicable rules.
• Monitor the performance of subordinates and make assessments at the end of the season.
• Be open to problems and suggestions from employees and find solutions.
• Plan and implement activities and events aimed at working techniques and building team spirit.
• Prepare future staffing plans.
• Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.
• Make every effort to ensure maximum occupancy at the facility.
• Research the market status in the area, gather data and submit it to the Assistant General Manager.
• Continuously liaise with the managers, regional representatives and chief tour guides of contract travel agencies.
• Establish good relationships with neighbouring hotels.
• Responsible for preparing the training programmes of the Front Office Department and the trainings of employees in his/her section.
• Take part in the Emergency Response Teams and manage and deploy his/her own team.
• To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
• To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
• way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
• To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
• Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: 4-year bachelor's degree.
• Experience: At least 7 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.
• Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
• Courses and Training: Prior attendance in seminars and trainings in the related field.
• Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
• Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.

Additional Information

Your Team And Working Environment
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We're Hiring: Front Office Manager

Location:

Premedion Health & Wellbeing Center, King's Ranch, Alexandria.

Premedion Health & Wellbeing, a leading destination for luxury spa, fitness, and wellness experiences, is seeking a Front Office Manager to join our team in Alexandria.

About the Role:

As the first point of contact for our valued guests, the Front Office Manager will oversee the smooth operation of our reception and guest services. You will play a vital role in ensuring every guest receives a warm welcome, excellent service, and a memorable experience that reflects our high standards of hospitality and wellbeing.

Key Responsibilities:

• Manage daily front office operations, including reception, reservations, and guest relations.

• Lead, train, and motivate the front office team to deliver outstanding service.

• Handle guest inquiries, feedback, and complaints with professionalism and care.

• Ensure efficient check-in/check-out procedures and accurate records management.

• Collaborate with other departments to ensure seamless guest experiences.

• Maintain high standards of cleanliness, presentation, and service.

Requirements:

• Proven experience in a front office management or hospitality role.

• Strong leadership and communication skills.

• Customer-oriented mindset with excellent problem-solving abilities.

• Proficiency in English.

• Knowledge of reservation systems and front office operations.

• Candidate must be currently residing in Alexandria.

What We Offer:

• A dynamic and supportive work environment.

• Opportunities for professional growth and development.

• Competitive compensation package.

• The chance to be part of a prestigious international brand in wellness and hospitality.

If you are passionate about hospitality and wellbeing and want to grow your career in a luxurious and rewarding environment, we'd love to hear from you

Apply now by sending your CV to () or through LinkedIn.

Company Description

Welcome to Safir Hotel Cairo, your home away from home, where you can enjoy the true sense of Egyptian hospitality. Our professional and friendly team is dedicated to guaranteeing an enjoyable and comfortable stay. Whether you are traveling for business or pleasure, Safir Hotel Cairo aims to deliver a remarkable guest experience with unparalleled service.

Role Description

This is a full-time on-site role for a Front Office Manager located in Cairo. The Front Office Manager will oversee front office operations, ensuring team efficiency and outstanding customer service. Daily tasks include managing front desk staff, addressing guest needs, handling reservations, and ensuring smooth communication within the team. This role requires maintaining high levels of customer satisfaction and office administration.

Qualifications

• Office Administration and Front Office skills
• Customer Satisfaction and Customer Service skills
• Strong Communication skills
• Proven leadership qualities with a focus on team management
• Ability to handle stressful situations calmly and efficiently
• Experience in hospitality industry or hotel management is preferred
• Bachelor's degree in Hospitality Management, Business Administration, or related field

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

• Assist the Front Office Manager in organization, implementation and planning matters in order to ensure that the department works flawlessly.
• In line with the hotel's policies and procedures, manage and audit the department, set targets, communicate these targets and ensure that employees adopt them.
• Enhance the image of Rixos Hotels and its standards and direct employees in this regard.
• Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
• Follow-up the notes written in the Logbook.
• Assist the Front Office Manager in ensuring coordination with other departments.
• Ensure that guest services and c/in and c/out procedures are carried out in accordance with Rixos Hotel's standards and hospitality image and instruct employees accordingly.
• In cases where the Front Manager is not present at the facility, ensure that external correspondence is carried out flawlessly and without delay.
• Ensure that all guest and statistical records are kept in full and submitted to the Front Office Manager on time.
• Assist the Front Office Manager in the actions to be taken in line with the suggestions, complaints and criticism in the "Through Our Guests' Eyes" report.
• Control the daily reports.
• Monitor the proper use of the cash advance and Master Keys and inform the Front Office Manager.
• Attend to the integration of new employees in the team.
• Prepare and monitor the weekly schedules for employees.
• Follow-up the VIP reservations and closely follow-up any special requests.
• Check the order and accuracy of the folio to be entered into the city ledger.
• In the absence of the Front Office Manager, check that the Front Office applications comply with administrative rules and legislation. Ensure that official documents comply with applicable rules.
• Pay attention to the appearance and hygiene of subordinates.
• Organize activities and events aimed at working techniques and building team spirit and motivation as well as deliver professional trainings.
• Define general distribution of tasks in the Front Office Department.
• Attend the internal communication meetings of the Front Office Department. In the absence of the Front Office Manager, organize and hold internal communication meetings.
• Monitor the performance of Front Office employees and make assessments at the end of the season and submit comments to the Front Office Manager.
• Be open to problems and suggestions from employees and assist the Front Office Manager in handling these and finding solutions.
• Share notes about the training needs of employees with the Front Office Manager and assist in the planning and delivery of trainings.
• Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.
• Monitor the daily occupancy rates and forecasts in order to contribute to maximizing the occupancy rate at the facility.
• Has knowledge of the region to assist in fully performing his/her job, knows the agencies and individuals that the hotel works with, deals closely with tour guides and continuously liaises with them.
• Work on the training of employees and, when necessary, take part in the training as a participant or trainer.
• Take part in the Emergency Response Teams.
• To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
• To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
• To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
• To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
• Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: 4-year bachelor's degree
• Experience: At least 5 years of related work experience following theoretical education.
• Foreign Language: Sufficient level of English to communicate effectively with guests and employees.
• Courses and Training: Prior attendance in seminars and trainings in the related.
• Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera etc.).
• Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.

Additional Information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description
"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

• Assist the Front Office Manager in organization, implementation and planning matters in order to ensure that the department works flawlessly.
• In line with the hotel's policies and procedures, manage and audit the department, set targets, communicate these targets and ensure that employees adopt them.
• Enhance the image of Rixos Hotels and its standards and direct employees in this regard.
• Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
• Follow-up the notes written in the Logbook.
• Assist the Front Office Manager in ensuring coordination with other departments.
• Ensure that guest services and c/in and c/out procedures are carried out in accordance with Rixos Hotel's standards and hospitality image and instruct employees accordingly.
• In cases where the Front Manager is not present at the facility, ensure that external correspondence is carried out flawlessly and without delay.
• Ensure that all guest and statistical records are kept in full and submitted to the Front Office Manager on time.
• Assist the Front Office Manager in the actions to be taken in line with the suggestions, complaints and criticism in the "Through Our Guests' Eyes" report.
• Control the daily reports.
• Monitor the proper use of the cash advance and Master Keys and inform the Front Office Manager.
• Attend to the integration of new employees in the team.
• Prepare and monitor the weekly schedules for employees.
• Follow-up the VIP reservations and closely follow-up any special requests.
• Check the order and accuracy of the folio to be entered into the city ledger.
• In the absence of the Front Office Manager, check that the Front Office applications comply with administrative rules and legislation. Ensure that official documents comply with applicable rules.
• Pay attention to the appearance and hygiene of subordinates.
• Organize activities and events aimed at working techniques and building team spirit and motivation as well as deliver professional trainings.
• Define general distribution of tasks in the Front Office Department.
• Attend the internal communication meetings of the Front Office Department. In the absence of the Front Office Manager, organize and hold internal communication meetings.
• Monitor the performance of Front Office employees and make assessments at the end of the season and submit comments to the Front Office Manager.
• Be open to problems and suggestions from employees and assist the Front Office Manager in handling these and finding solutions.
• Share notes about the training needs of employees with the Front Office Manager and assist in the planning and delivery of trainings.
• Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.
• Monitor the daily occupancy rates and forecasts in order to contribute to maximizing the occupancy rate at the facility.
• Has knowledge of the region to assist in fully performing his/her job, knows the agencies and individuals that the hotel works with, deals closely with tour guides and continuously liaises with them.
• Work on the training of employees and, when necessary, take part in the training as a participant or trainer.
• Take part in the Emergency Response Teams.
• To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
• To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
• To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
• To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
• Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: 4-year bachelor's degree
• Experience: At least 5 years of related work experience following theoretical education.
• Foreign Language: Sufficient level of English to communicate effectively with guests and employees.
• Courses and Training: Prior attendance in seminars and trainings in the related.
• Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera etc.).
• Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.

Additional Information

Your Team And Working Environment
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS.

Job Description

• We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.
• Oversee daily operations of Front Office, Concierge, functions
• Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction
• Implement and maintain service standards across all front office areas
• Develop strategies to maximize profitability while ensuring guest satisfaction
• Train, mentor, and supervise front office staff to deliver exceptional customer service
• Handle guest complaints and concerns promptly and professionally
• Assist in creating and implementing front office policies and procedures
• Monitor and analyze key performance indicators to improve efficiency and guest satisfaction
• Ensure compliance with all safety and security protocols
• Participate in regular management meetings and contribute to the overall success of the hotel

Qualifications

• Proven experience in front office management or a similar role in the hospitality industry
• Strong leadership and interpersonal skills with the ability to motivate and guide a team
• Excellent problem-solving abilities and a creative approach to enhancing guest experiences
• Understanding of housekeeping operations and their impact on front office efficiency
• Demonstrated ability to maintain and improve service standards
• Bachelor's degree in Hospitality Management or related field (preferred)
• Proficiency in hotel management software and property management systems
• Excellent communication skills, both verbal and written
• Detail-oriented with strong organizational and multitasking abilities
• Flexibility to work various shifts, including nights, weekends, and holidays
• Ability to remain calm and professional in high-pressure situations

Additional Information

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)

You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Graduation Certificate