896 Front Office jobs in Egypt

Company Description

Join us at Accor, where life pulses with passion

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,

Join us and become a Heartist.

Job Description

• Assisting guests with check-in and check-out procedures
• Coordinating with housekeeping and maintenance departments to ensure clean and functional guest rooms
• Handling guest complaints and resolving them in a professional manner
• Scheduling front desk staff for adequate coverage during peak hours
• Training new front desk employees on hotel policies and procedures
• Maintaining accurate records of room occupancy, guest charges, and billing information
• Monitoring inventory levels and ordering supplies as needed
• Ensuring guest satisfaction by providing exceptional customer service
• Managing cash and credit card transactions and balancing daily reports
• Enforcing hotel policies and procedures to ensure a safe and secure environment for guests and staff.

Qualifications

• A bachelor's degree in Hospitality Management, Business Administration, or a related field
• 3-5 years of experience in front office operations, with at least 1 year in a supervisory role.
• Familiarity with front office management software and basic Microsoft Office skills.
• Strong focus on accuracy and detail in all tasks and communications.
• Ability to work collaboratively with different teams and departments.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Qualifications:

•Bachelor's degree in Engineering or Computer Science

•Very good English (spoken and written)

•Strong communication and problem-solving skills

•Willingness to work rotational shifts

•Fresh graduates are highly encouraged to apply

What We Offer:

• basic salary

•Transportation allowance

•Monthly Variable bonus

•Extra financial rewards during holidays and Ramadan

•Exposure to cutting-edge technologies in network operations

• life, medical, life and accident insurance

Location: Smart Village, 6th of October City

Responsibilities

• Greet and assist visitors in a courteous and professional manner.
• Answer and direct incoming phone calls to appropriate departments.
• Manage meeting room bookings and maintain a tidy reception area.
• Handle incoming and outgoing mail and deliveries.
• Maintain visitor logs and issue access badges.
• Support administrative tasks such as filing, data entry, and document preparation.
• Coordinate with facility management for office maintenance needs.
• Assist HR and other departments with scheduling interviews and meetings.
• Ensure compliance with company policies and security procedures.

Qualifications

• Bachelor's degree in Business Administration ar any related field.
• 0-2 years of experience in a receptionist or front desk role.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Professional appearance .
• Strong organizational and multitasking abilities.

Company Description

AMG El Ghalban has been a prominent player in the Egyptian automotive industry since the 1970s, serving as a multi-brand retailer. The company is committed to providing comprehensive solutions for all customers' automotive needs. AMG El Ghalban operates multiple showrooms located in Cairo, Alexanderia, El Mansoura, and Beheira.

Role Description

This is a full-time on-site role for a Front Office Specialist located in New Cairo. The Front Office Specialist will be responsible for handling phone calls, scheduling appointments, providing exceptional customer service, and performing receptionist duties. Additionally, duties include assisting customers with inquiries and facilitating smooth office operations.

Qualifications

• Proficient in Phone Etiquette and Appointment Scheduling
• Strong Customer Service and Receptionist Duties skills
• Excellent Communication skills
• Ability to manage time effectively and multitask
• Previous experience in a similar role is a plus
• High school diploma or equivalent is required; further education or certifications in office administration or related fields is an advantage

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

• Organize the hotel's Front Office Department, manage employees in this department in a harmonized and systematic manner, and ensure coordination between the Front Office Department and other departments.
• Perform his/her duty according to the practices, group policies, operational instructions and procedures identified by the Cluster General Manager/Hotel Manager.
• Ensure that the department's income and expenses are line with the budget.
• Control the room distribution in order to keep daily and weekly occupation rates at maximum and ensure optimum occupancy.
• Ensure that the department works flawlessly in line with the published procedures and Front Office instructions.
• Ensure that external correspondence is carried out without delay and flawlessly and control such correspondence.
• Ensure that all guest and statistical records are kept in full.
• Investigate the no-shows and discuss them with agencies and, if necessary, invoice the no-shows.
• Inform the other departments beforehand about the VIP rooms and monitor the actions taken.
• Evaluate together with employees the suggestions, complaints and criticism concerning the Front Office gathered from guest comments and taken action for improvement.
• Ensure that other similar comments received from guests are submitted to the senior management in writing.
• Share information with other departments about the guest potentials and profiles.
• Responsible for preparing the section related to the Front Office in the annual budget.
• Responsible for the proper use of the cash advance and Master Keys charged to his/her responsibility.
• Attend other departmental meetings and trainings and the General Manager's meetings according to the hotel management calendar. Share decisions made in the management meetings with department employees and ensure their implementation.
• Prepare daily, weekly and monthly reports and submit them to the Assistant General Manager.
• Ensure that the records as required by the hotel management and competent authorities are kept in a timely and orderly manner.
• Monitor the presentation of services undertaken in the contracts with tour operators and inform the management team in this regard.
• Control the presentation of services listed in the contracts and in the event of any conflicts, inform the Sales Office and, if necessary, the respective tour operator in writing as agreed with the Assistant General Manager.
• Ensure that the Front Office applications comply with administrative rules and legislation. Monitor official documents according to applicable rules.
• Monitor the performance of subordinates and make assessments at the end of the season.
• Be open to problems and suggestions from employees and find solutions.
• Plan and implement activities and events aimed at working techniques and building team spirit.
• Prepare future staffing plans.
• Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.
• Make every effort to ensure maximum occupancy at the facility.
• Research the market status in the area, gather data and submit it to the Assistant General Manager.
• Continuously liaise with the managers, regional representatives and chief tour guides of contract travel agencies.
• Establish good relationships with neighbouring hotels.
• Responsible for preparing the training programmes of the Front Office Department and the trainings of employees in his/her section.
• Take part in the Emergency Response Teams and manage and deploy his/her own team.
• To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
• To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
• way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
• To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
• Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: 4-year bachelor's degree.
• Experience: At least 7 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.
• Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
• Courses and Training: Prior attendance in seminars and trainings in the related field.
• Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
• Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.

Additional Information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute emails, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Job Requirements

• 1–3 years of experience in administrative roles
• Strong time management and multitasking abilities
• Proven experience as an Administrative Assistant, Virtual Assistant or Office Admin Assistant
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multitask
• Ability to handle confidential information with integrity
• High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Company Description
"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

• Organize the hotel's Front Office Department, manage employees in this department in a harmonized and systematic manner, and ensure coordination between the Front Office Department and other departments.
• Perform his/her duty according to the practices, group policies, operational instructions and procedures identified by the Cluster General Manager/Hotel Manager.
• Ensure that the department's income and expenses are line with the budget.
• Control the room distribution in order to keep daily and weekly occupation rates at maximum and ensure optimum occupancy.
• Ensure that the department works flawlessly in line with the published procedures and Front Office instructions.
• Ensure that external correspondence is carried out without delay and flawlessly and control such correspondence.
• Ensure that all guest and statistical records are kept in full.
• Investigate the no-shows and discuss them with agencies and, if necessary, invoice the no-shows.
• Inform the other departments beforehand about the VIP rooms and monitor the actions taken.
• Evaluate together with employees the suggestions, complaints and criticism concerning the Front Office gathered from guest comments and taken action for improvement.
• Ensure that other similar comments received from guests are submitted to the senior management in writing.
• Share information with other departments about the guest potentials and profiles.
• Responsible for preparing the section related to the Front Office in the annual budget.
• Responsible for the proper use of the cash advance and Master Keys charged to his/her responsibility.
• Attend other departmental meetings and trainings and the General Manager's meetings according to the hotel management calendar. Share decisions made in the management meetings with department employees and ensure their implementation.
• Prepare daily, weekly and monthly reports and submit them to the Assistant General Manager.
• Ensure that the records as required by the hotel management and competent authorities are kept in a timely and orderly manner.
• Monitor the presentation of services undertaken in the contracts with tour operators and inform the management team in this regard.
• Control the presentation of services listed in the contracts and in the event of any conflicts, inform the Sales Office and, if necessary, the respective tour operator in writing as agreed with the Assistant General Manager.
• Ensure that the Front Office applications comply with administrative rules and legislation. Monitor official documents according to applicable rules.
• Monitor the performance of subordinates and make assessments at the end of the season.
• Be open to problems and suggestions from employees and find solutions.
• Plan and implement activities and events aimed at working techniques and building team spirit.
• Prepare future staffing plans.
• Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.
• Make every effort to ensure maximum occupancy at the facility.
• Research the market status in the area, gather data and submit it to the Assistant General Manager.
• Continuously liaise with the managers, regional representatives and chief tour guides of contract travel agencies.
• Establish good relationships with neighbouring hotels.
• Responsible for preparing the training programmes of the Front Office Department and the trainings of employees in his/her section.
• Take part in the Emergency Response Teams and manage and deploy his/her own team.
• To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
• To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
• way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
• To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
• Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: 4-year bachelor's degree.
• Experience: At least 7 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.
• Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
• Courses and Training: Prior attendance in seminars and trainings in the related field.
• Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
• Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.

Additional Information

Your Team And Working Environment
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description:

Responsibilities:

• Welcome guests upon arrival and complete check-in procedures efficiently.

• Handle guest check-out processes accurately and smoothly.

• Answer phone calls and guest inquiries in a professional manner.

• Coordinate guest requests with other departments (Housekeeping, Room Service, Transportation, etc.).

• Resolve guest complaints promptly and ensure guest satisfaction.

• Maintain accurate records of reservations and daily transactions.

• Deliver a high level of customer service that reflects a positive image of the hotel.

Requirements:

• Proficiency in English (additional languages are a plus).

• Excellent communication and interpersonal skills.

• Professional appearance and demeanor.

• Previous experience in front office or customer service is preferred.

We're Hiring: Front Office Manager

Location:

Premedion Health & Wellbeing Center, King's Ranch, Alexandria.

Premedion Health & Wellbeing, a leading destination for luxury spa, fitness, and wellness experiences, is seeking a Front Office Manager to join our team in Alexandria.

About the Role:

As the first point of contact for our valued guests, the Front Office Manager will oversee the smooth operation of our reception and guest services. You will play a vital role in ensuring every guest receives a warm welcome, excellent service, and a memorable experience that reflects our high standards of hospitality and wellbeing.

Key Responsibilities:

• Manage daily front office operations, including reception, reservations, and guest relations.

• Lead, train, and motivate the front office team to deliver outstanding service.

• Handle guest inquiries, feedback, and complaints with professionalism and care.

• Ensure efficient check-in/check-out procedures and accurate records management.

• Collaborate with other departments to ensure seamless guest experiences.

• Maintain high standards of cleanliness, presentation, and service.

Requirements:

• Proven experience in a front office management or hospitality role.

• Strong leadership and communication skills.

• Customer-oriented mindset with excellent problem-solving abilities.

• Proficiency in English.

• Knowledge of reservation systems and front office operations.

• Candidate must be currently residing in Alexandria.

What We Offer:

• A dynamic and supportive work environment.

• Opportunities for professional growth and development.

• Competitive compensation package.

• The chance to be part of a prestigious international brand in wellness and hospitality.

If you are passionate about hospitality and wellbeing and want to grow your career in a luxurious and rewarding environment, we'd love to hear from you

Apply now by sending your CV to () or through LinkedIn.