726 Front Desk Agent jobs in Egypt

• Greeting and thanking guests in a sincere, friendly manner.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Operating switchboard and assisting with inquiries.
• Collaborating and communicating with others to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist

Requirements:

• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Fluent in English
• Available to work shifts, over weekends, and on public holidays.

Job Type: Full-time

Pay: E£8, E£9,500.00 per month

Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)

You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Graduation Certificate

We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services

Responsibilities:

• Communicate with clients via phone and WhatsApp.
• Provide information about products and training courses.
• Follow up with customers after purchase or booking to ensure satisfaction.
• Achieve monthly sales targets.

Work Details:

• Remote position (work from home)
• Shift-based schedule (morning/evening shifts)

Requirements:

• Excellent communication skills and a polite, professional attitude.
• Experience in customer service or sales (preferably in beauty or cosmetics).
• Good knowledge of WhatsApp, CRM tools, and spreadsheets.
• Punctual, organized, and team-oriented.

Job Type: Full-time

Pay: E£10, E£15,000.00 per month

Company Description

RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Customer Service Team Leader will oversee the daily operations of the customer service team, ensuring customer satisfaction and consistent service delivery. Responsibilities include managing the team's performance, providing support and training, handling escalated issues, and maintaining effective communication with clients and team members. The role involves scheduling, reporting, and implementing strategies to enhance the overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Service Management and Communication skills
• Proven leadership and team management experience
• Excellent problem-solving and decision-making skills
• Strong organizational and multitasking abilities
• Fluent in English (additional languages are a plus)
• Previous experience in a customer service role is preferred
• Bachelor's degree in Business Administration, Management, or related field

We're hiring Customer Service Agent

Morning shifts (last shift ends at 7)

Fixed Days off

Social & Medical insurance

Net salary: 14,000

Requirements:

• English level B2 / C1

• Previous experience in customer service

Location: Abbasya

e&Cx Company is hiring B1 English speakers to be a customer service representatives responsible for handling customers through Chat. (Wave 1).

Job requirements:

B1 English level

Graduates

Giza residents preferred

Able to work rotational shifts

Job Benefits:

Net salary: 10,000 EGP/month

Social and medical insurance

Transportation provided

Paid training

Work location: Smart Village, October