40 Field Technician jobs in Egypt

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**Job Description**:
**The Role**

The Tech Support Engineer, as part of Brimore Product Engineering team provides support to our growing number of customers across different departments and segments.

**What you will do**
- Design and maintain the tech operational and support process.
- Help our stakeholders in using our products to reach the customer business goals.
- looks after production deployment of our product to our customers.
- Successfully debug and resolve customer complaints through investigating, analyzing and internally troubleshooting before escalating to the Engineering team.
- Educate the team members of different departments with the correct technological know-how and draft out technical documentation if the need arises.
- Identify and resolve customer issues, ranging from inquiries, feature requests, complaints and integration assistance through our support channels.
- Should scope efforts for deployments and new integrations on a timely note, as and when required.
- looks after the Voice of the Customer, create and embed feedback loop into the product cycle by building reports and dashboards to help track & mitigate our frequent raised issues and automate the frequent manual business needs.
- Identify common customer challenges and proactively find ways to improve our product and processes.
- Ownership and accountability of customer issues since reporting until closure.

#New_Launching_Account

Teleperformance is #Hiring a Technical support specialist for the USA Market, will be in charge of handling the customers queries regarding our services, introducing the customers to our products and services, handling their billing inquiries, and solve their problems

Requirement:

- Fluency in English is a must.
- Grads only

**Offer**:

- salary: 8K net
- Social and Medical insurance for 150K a year
- availability to get promoted in a short period as this is a new launching

**About the role**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

**About you**:

- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

**Additional information**:
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

**Department**:
Customer Services & Operations

**Contract**:
Regular

Responsible for following projects Installation and POC with our partners.
- Ensures the regular & proper verification, performance, implementation for already exist and new projects.
- Conduct training sessions for partners/clients on newly installed hardware products.
- Validates system functionality by executing the operational checklist in order to ensure that each piece of equipment is working properly.
- Experience in engineering documents and technical submitting
- Collaborates with project manager in quote preparation and deliver detailed project plans and work breakdown.
- Create documentation for delivered projects and follow up with customers after installations.
- Conduct live demos to introduce hardware products to clients.
- Responsible for the software installation process for clients as per Company standards.
- Coach & lead partner’s hardware technicians

**Job Requirements**:

- Bachelor of Engineering - Electronics and Communications Dept.
- 2-3 years of experience in related field.
- Good English command.
- Flexibility with Work Conditions and Emergency Cases.
- Solid experience in problem analysis and resolution of software problems.
- Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
- Strong written and verbal communication skills.
- The ability to establish rapport and motivate associates at all levels in an effective manner
- The ability to manage multiple tasks simultaneously.
- Strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook, Word, PowerPoint, and Excel.

Application Question(s):

- Do you have a Bachelor of Engineering - Electronics and Communications Depatrment?
- Do you have an Engineering experience not IT?

**Experience**:

- Microsoft Office: 3 years (preferred)
- Technical Support Engineer: 2 years (preferred)

**Company Overview**:
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

**Department Overview**: Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry pioneers in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

At Motorola Solutions, you will find a culture of thought pioneers who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally.
**Reporting to a Technical Support Team Lead, the Technical Support Analyst ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.

**Responsibilities**:

- Maintain a strong understanding of Motorola Solutions software and products, including cameras, servers, and networks.
- Troubleshoot Motorola Solutions hardware and software products over the phone, chat and through remote sessions
- Concisely document software, hardware, and network information in a case management system
- Collaborate with the regional and global support teams to provide high quality and effective customer experience
- Be available to work on call for after hours and weekend emergency support
- Continuously learns new skills, technologies & products; keeping up with Motorola Solutions’s pace of innovation

**Basic Requirements**:

- Exceptional skills in problem solving & time management
- Able to provide timely updates and manage customer expectations
- Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
- A self-starter who can work well alone as well as collaborate effectively with team members with mínimal supervision
- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line
- Agile, resourceful learner with strong attention to detail
- Installing, configuring, and troubleshooting various operating systems, software, and hardware
- IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
- 2+ years of customer support experience in specific technical support environments:

- video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
- Degree/Diploma in Computer Engineering, Computer Information Systems, System Administration, Computer Science or equivalent
- Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
- A familiarity with the Onvif profile or other video streaming services
- Multi language proficiency
- Experience working in environments using the KCS Methodology

We believe that diversity spawns innovation - the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be p

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Response and Resolution
- You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
- You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
- You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

**Qualifications**:
Minimum requirements:
Technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire /

Egypt, Cairo
- Office
- Shift work
- Junior
- We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office.
- If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV!

**Responsibilities**:

- Outgoing calls to clients
- Conflicts resolution

**Qualifications**:

- Arabic language speaker
English language speaker (minimum B2) -> mandatory
- Good verbal communication
- Multi-tasking
- Work in a team
- Grammatically correct in written and verbal
- Stress resistance
- Responsibility
- Computer literacy
- Customer Focus
- Desire to benefit and help people

**Conditions & Benefits**:

- Initial training
- Shift work 5/2 shift work/rotation (morning, daytime. night time)
- Stable salary
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days from the date it was received.- If your experience meets the requirements of our company, we will contact you. If you receive no feedback it means that currently there are no suitable vacancies for you.

Egypt, Cairo
- Office
- Shift work
- Junior
- We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office.
- If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV!

**Responsibilities**:

- Outgoing calls to clients
- Conflicts resolution

**Qualifications**:

- Arabic language speaker
English language speaker (minimum B2) -> mandatory
- Good verbal communication
- Multi-tasking
- Work in a team
- Grammatically correct in written and verbal
- Stress resistance
- Responsibility
- Computer literacy
- Customer Focus
- Desire to benefit and help people

**Conditions & Benefits**:

- Initial training
- Shift work 5/2 shift work/rotation (morning, daytime. night time)
- Stable salary
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days from the date it was received.- If your experience meets the requirements of our company, we will contact you. If you receive no feedback it means that currently there are no suitable vacancies for you.