39 Field Service Technician jobs in Egypt
Engineer, Rotating Equipment Maintenance
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Perform/supervise all maintenance activities and overhaul for all plant Rotating equipment during normal operation and Turnaround / Shutdowns according to company RC policies and procedures to improve the reliability of plant assets and equipment’s and meet maintenance targets and KPI’s.
**Position Responsibilities**:
**Maintenance Management**:
- Develop and review with discipline supervisor the discipline assets maintenance strategy, programs, and directions in compliance with vendor recommendations, codes and standards, and best practice to ensure effective maintenance activities and optimum asset life cycle cost.
- Develop, review, and implement with discipline supervisor action plans to achieve maintenance targets and KPI’s.
- Implement maintenance activities (preventive, corrective, predictive, inspection, and performance monitoring) - safely and efficiently to meet company and maintenance department targets and KPI’s and emphasize effective resources consumption/utilization to secure optimum maintenance cost.
- Prepare and periodically review / update maintenance procedures - in conjunction with supervisor - and strictly adherence to these procedures to ensure safe and effective maintenance activities.
- Correctly manage and report all maintenance activities and assets data / records through company CMMS (MAXIMO) to keep continuous and valid records for all assets.
- Allocate and plan resources to maintain 24-hour maintenance coverage to support safe and continuous operation.
- Prepare - in conjunction with Planning and Discipline Supervisor
- and implement plant shutdown and turnarounds maintenance activity plans to meet company targets and KPI’s.
- Troubleshoot, and locate equipment faults and operating irregularities by making the necessary diagnostic tests, measurements and analyses, and plan toward remedy.
- Develop equipment improvement plans through detailed analysis of historical reliability data and through the identification of equipment vulnerabilities.
- Develop/ review maintenance work instruction (MWI) for all discipline equipment according to Equipment Original Manufacture (EOM) recommendation and maintenance best practices.
- Work with the discipline Supervisor in the development of annual budgets and play a key role in the management and control of costs.
**Contractor Management**:
- Supervise the site manpower staff Technicians and Foremen in all discipline equipment Day to Day Activities to accomplish maintenance activities safely, timely, and efficiently.
- Participation in the discipline training program delivered to the contractor staff (Engineers and Technicians), and GIT’s to enhance their capabilities and awareness of site, process, and equipment.
- Identify and Locate required resources and Manpower, to maintain discipline equipment safely and effectively.
- Improve the communication with contractors to increase the contractor safety and productivity outcome.
- Set out/ review and follow appropriate Responsible Care requirements and management arrangements in tender specification documents.
- Ensure contractor / service providers are aware of high-risk activities and mitigations required to minimize incident in site along with site entry rules.
- Periodically evaluate the contract provider’s performance (technical, HSE, behaviour, communication, etc.) to act upon improvement to reach accepted performance.
- Evaluate the contractor staff periodically and identify training needs to each worker.
- Provide contractors with proper tools, equipment, documents, and work instructions to guarantee all tasks performed as per company approved quality and safety standards in a timely and efficiently manner.
- Ensure contractors utilizing proper and sufficient safety gears and working under company approved procedures to secure safe working environment and incident-free work place.
- Personally, Ensure and enforce contractors’ attendance, positive participation, and engagement in all relevant company safety communication sessions and safety programs (TBT’s, training, campaigns, etc) to increase safety awareness, enhance safety performance, and meet company targets and KPI’s.
**Spare Parts Management**:
- Develop and periodically review with discipline supervisor inventory list of all discipline required assets and equipment spares (operational and capital spares) with optimum Min/Max levels satisfying plant safe operating targets and meeting optimum cost - and follow up order accordingly. This will be done via interchangeability study, quoting OEM’s and alternative competitive suppliers, proposing alternative parts and securing obsolete spares.
- Continuously support cost effective consumption and cost vs benefit decision.
- Ensure spares are correctly described, ordered, received, stored, and preserved in accordance to manufacturing recommendation to be fit for use upon need.
- Prepare a list of recommended consumables / lubricants / gr
Technical Support Intern

Posted 4 days ago
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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
SAP Technical Support
Posted today
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Required Experience 4+
Department Customer Operations
Career LevelMid-Level
Position Location Cairo
**Skills**:
Sql server
Communication
Technical Support
Excellent English
SAP
SAP Business One
HANA
Requirements and responsibilities
**SAP Technical Support**:
Job description:
- Managing ticket workload across a number of customers, escalating issues where appropriate, and providing resolution to issues
- Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting
- Troubleshooting issues in the product to minimize the risk of disruptions
- Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
- Ensuring reviews are fully documented and actions are raised and fulfilled
- Assisting in defining and meeting SLAs, OLAs, and maintenance, as well as updates of the service catalog.
- Coordinating with Product Development and Implementation teams to support product updates.
- Supporting updates to products and services in both test and live system environments, in compliance with defined procedures
- Identifying opportunities that can improve the efficiency of the business and technical processes
- Including all other duties as may arise from time to time and as may be assigned.
Job Requirements:
- 4+ Years of relevant experience.
- ERP Knowledge - Macola & SAP B1, SQL & HANA is a MUST.
- English fluency is a must.
- Excellent communication skills.
- Flexible with positive attitude.
Technical Support Engineer
Posted today
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1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
**about you**:
- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.
**additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
Equal Employment Opportunity
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.
**department**:Customer Services & Operations
**contract**:Regular
Technical Support Engineer
Posted today
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Job description:
- Assist external users of the client's technical products or services.
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow the appropriate escalation path to resolve technical issues
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
Job requirements:
- Grads only.
- Minimum 1 year as a Tech Support/IT Administration experience
- Bachelor’s degree in any discipline
- (PHP, HTML5, CSS3, SQL Server, MySQL, UML, LAN, WAN, VLAN, HAproxy, DHCP, DNS, CCNP, CCNA) Knowledge is a must
- (B2/C1) English language level is a must.
- Flexible with rotational shifts.
Preferred qualifications:
- (CCNP, CCNA) certificate is preferable.
**Job Types**: Full-time, Permanent, Contract, New grad
Contract length: 12 months
Technical Support Representative
Posted today
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Job Description
German
**Employment Type**
Full time
**Contract Type**
Permanent
**Description**
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Technical Support Representative
Posted today
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Job Description
- Req ID#: 141944- Location: Cairo, EG- Category: Operations**Required Language**
German**Employment Type**
Full time**Contract Type**
Permanent**Description**
**Job Segment**:Technical Support, Technology
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Technical Support Agents
Posted today
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Work Locations: New Cairo OR Mohandseen.
(Males or Females and Graduates or Undergraduates are welcomed to apply)
TP Benefits:
- Highest net salary in the industry ranging between 5.5K to 13K NET Salary, including KPI in the Euro Equivalent.
Social insurance.
Medical insurance 200k coverage per year.
Overnight allowance: 1000 EGP.
Career Path throughout an internal development program.
Transportation provided all over Cairo and Giza with different collection points, (Door to Door transportation for females after 11:00 PM, New Cairo Sites).
VPN Mobile allowance.
Refer a friend program that can get you up to 3000 EGP.
Discounts in many stores all over EGYPT.
Gym Access.
**Salary**: From E£5,500.00 per month
Technical Support Engineer
Posted today
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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- ERP knowledge is preferable
- Good knowledge Active Directory Domain Environment, and Virtualization technologies.
- Respond to queries either in person or over the phone.
- Give a support to VOIP, and ERP system users.
- Troubleshoot LAN “VLAN - Inter VLAN routing “.
- Troubleshoot firewall, and VPN connection issues.
- Write training manuals, and train users of IT related systems.
- Maintain daily performance of IT systems.
- Walk through problem-solving process, and run diagnostic programs to resolve problems.
- Run reports to determine malfunctions that continue to occur.
**Job Requirements**:
- Experience Needed: 4 To 5 Years
- Gender: Male
- Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent.
- Proven experience as a system and network administration.
- **CCNA, MCSA, Virtualization technology “VMWare vSphere” Certificates is a Must**:
- Good understanding for firewall concepts, and VPN connection.
- Amazon Cloud Services is preferred.
- Good understanding of computer systems, mobile devices and other tech products.
- Strong troubleshooting and problem-solving skills.
- Knowledge of the Windows/Linux operating systems and a solid understanding of networking concepts.
- Experience with load balancing technologies.
- Strong experience in the implementation, configuration, maintenance, and support of a cloud network, as well as various other cloud services.
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Excellent troubleshooting skills
- Strong experience in building scalable, fault-tolerant software or automation of large-scale systems.
- Deep hands-on technical expertise in building complex distributed systems, designing large scale networks
Technical Support Engineer
Posted 2 days ago
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Job Description
Ready to be part of one of the market leaders in Egypt? Apply now!
Raya Auto, one of Raya's subsidiaries, is hiring a technical support engineer.
What will you do?- Lead complex vehicle diagnostics to accurately identify and resolve difficult technical issues, ensuring reduced vehicle downtime and improved service efficiency.
- Perform in-depth inspections and determine required repairs, resulting in precise and effective maintenance that meets XPENG standards.
- Produce detailed technical reports to support accurate repairs and improve workshop documentation quality.
- Develop and implement workshop technical specifications to standardize service quality and ensure alignment with XPENG procedures.
- Monitor workshop operations and analyze comeback repair cases to calculate First Right Fix Time (FRFT), enabling performance improvement and root cause elimination.
- Identify root causes of repeated issues and communicate technical resolutions to workshops, reducing rework and enhancing customer satisfaction.
- Oversee technical procedures to ensure all repairs are carried out according to XPENG repair guidelines, maintaining high-quality service delivery.
- Support workshops in resolving challenging diagnostics to enable faster issue resolution and build technical capabilities within the network.
- Participate in CPA (Customer Protection Agency) technical evaluations to provide expert input, ensuring fair handling of customer complaints and protection of brand integrity.
- Report new or recurring product issues to XPENG teams to aid in product quality improvements and long-term issue prevention.
- Bachelor's degree in mechatronics engineering.
- Total 3-5 years of experience in automotive industry, 1-2 years experience as a technical support engineer.
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning and development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international five-day trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya's restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
- Ownership
- Functional skills
- Ideas presentation and taking initiative
- Continuous learning
- Customer centricity