66 Field Engineering jobs in Egypt

**Date Posted:**
2025-06-02
**Country:**
Egypt
**Location:**
215 One Kattameya,Cairo
Job Title
Senior Service Supervisor, Field Service
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and we are recruiting a Service Supervisor for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. The role will be based in XYZ territory, reporting to the XYZ manager.
On a typical day you will:
Ensure all aspects of field safety
Meet with customers to ensure obligations and expectations are achieved
Direct the performance of field maintenance and contractual service operations
Conduct field education training with field workforce
Maintain customer quality assurance, managing the expenditure of labor and materials
Improve efficiencies, managing route schedules and callback rates
Provide technical support, participating in sales estimation / proposals as required
Authorize repair orders and tracking completion
Lead change to better efficiency and communication
What you will need to be successful (adjust for local regulations)
High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
Experience with leading a team of technicians is preferred
Elevator industry experience is desired, but not required
Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
Strong computer and technology skills, business acumen and a passion for customer service.
What's In it For Me / Benefits (adjust for local regulations)
You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local standards plus:Customize for local benefits here including vacation and bonuses
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and build what's next.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**
- we need you to be **motivated** to immerse yourself in the **aftermarket** world of **compressors**, interested in solutions that our services can offer in the form of e.g. **maintenance** contracts and energy optimization, and like to put your energy into an ambitious growth plan and see it come to fruition.
- you need to be qualified as **mechanical, electromechanical or mechatronic engineer with 0 - 3 years’ experience, **committed to enrich and increase your **aftermarket, compressor air and gas refrigerant** systems knowledge, and you enjoy working with **electric** and **electronic circuits.** like to empower and unleash your skills as committed, Customizable, innovative, collaborative, responsible, Communicative, effective and future oriented.

**The role of Service engineer** S/He will provide is a key to maximize customer satisfaction on our service quality and capability, by providing professional field service and consultancy while promoting service products to generate service NIS. To carry out service, repairs, maintenance and overhaul of air compressors and related industrial equipment.

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**
- we need you to be **motivated** to immerse yourself in the **aftermarket** world of **compressors**, interested in solutions that our services can offer in the form of e.g. **maintenance** contracts and energy optimization, and like to put your energy into an ambitious growth plan and see it come to fruition.
- you need to be qualified as **mechanical, electromechanical or mechatronic engineer with 0 - 3 years’ experience, **committed to enrich and increase your **aftermarket, compressor air and gas refrigerant** systems knowledge, and you enjoy working with **electric** and **electronic circuits.** like to empower and unleash your skills as committed, Customizable, innovative, collaborative, responsible, Communicative, effective and future oriented.

**The role of Service engineer** S/He will provide is a key to maximize customer satisfaction on our service quality and capability, by providing professional field service and consultancy while promoting service products to generate service NIS. To carry out service, repairs, maintenance and overhaul of air compressors and related industrial equipment.

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

The Role Job description

We are looking for a motivated and detail-oriented service engineer intern to join our technical team. The intern will assist in the installation, maintenance, and troubleshooting of equipment and systems, gaining hands-on experience in customer support, technical problem-solving, and fieldwork operations.

Key responsibilities

• Support the installation, testing, and commissioning of equipment at customer sites.
• Assist service engineers in conducting routine maintenance and inspections.
• Help diagnose and troubleshoot technical issues under supervision.
• Document service activities and maintain accurate reports.
• Participate in customer visits to observe and assist with field service operations.
• Coordinate with other departments to ensure timely issue resolution.
• Comply with safety standards and company protocols during all site visits.

Personal skills

Communication skills

• Able to explain technical information clearly to non-technical customers or team members.
• Good listener and able to follow instructions accurately.

Problem-solving attitude

• Approaches challenges logically and looks for practical solutions.
• Remains calm under pressure when diagnosing issues.

Attention to detail

• Careful with technical tasks and documentation.
• Ensures accuracy in troubleshooting and reporting.

Teamwork and collaboration

• Works well with engineers, technicians, and other departments.
• Open to feedback and supports team efforts.

Adaptability and flexibility

• Can handle new environments, tasks, and technologies.
• Willing to travel or work irregular hours if needed.

Technical skills

Basic electrical and mechanical knowledge

• Understanding of circuits, wiring, motors, and mechanical components.
• Ability to use basic hand tools and testing equipment.

Reading technical schematics and drawings

• Ability to interpret wiring diagrams, technical manuals, and blueprints.

Troubleshooting and diagnostics

• Familiarity with identifying and resolving hardware or system malfunctions.
• Use of multimeters, oscilloscopes, calibration tools, and service kits.
• Handling tools safely and efficiently.

Installation and configuration

• Assisting in the setup, alignment, and testing of machines or systems.
• Following checklists and guidelines for installation.

Computer skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).

Education

Engineering of communications, electronics, or telecommunications.

Requirements About the company Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.

**Role Summary**:
The service engineer’s responsibilities include providing technical support, monitoring the equipment and machinery and creating preventative maintenance strategies. They will also work to promote the sales of the company’s products and services.
**Position Location**:Cairo, Egypt
**Business Industry**: Pumps and Pump Systems
**Reporting to**: Service Manager
**Main Duties and Responsibilities**:

- Provide a high level technical and commercial support to customers, sales force, distributors, contractors, and end users to ensure proper pump selection and services.
- Handle the customer contacts related to technical problem diagnostic.
- Identify customers’ needs and engineering adaptations of products, equipment, maintenance, and services.
- Monitor and maintain the health and safety standards within the service organization and external suppliers.
- Prepare commercial and technical proposals for pump packages.
- Prepare and follow-up service quotations to secure orders.
- Support customers with their trouble shooting and warranty requirements.
- Work towards building existing and new customer network and establishing key strategic accounts in Egypt.
- Prepare and create the technical and sales offers for clients at market price level according to current service sales policy.
- Liaise with Logistics and Production teams regarding products assembly, modifications, delivery and commissioning.
- Communicate effectively with the service team and ensure the implementation of the strategic decisions with the Service Manager in the market.
- Provide reports and photos of pumps and associated equipment, with the use of a PDA and mobile phone.
- Monitor the after-sales service processes to fulfill the global Group Service Strategy.
- Promote and sell after-sales maintenance service package and spare parts effectively.

**Education and Experience**:

- Bachelor’s Degree in Electrical or Mechanical Engineering.
- 2 to 5 years of experience in a similar position.
- Experience in pumps and pump systems field.

**Required Knowledge, Skills, Abilities and Personality Attributes**:

- Technical knowledge related to the Pumping Industry
- Knowledge of software packages
- Strong Product knowledge
- Team work and leadership abilities
- Proficiency in MS Office skills
- Strong English communication skills

Job description

**Mechanical engineer duties on site**
- Preparing the design of new mechanical parts
- Testing equipment and machines after the confirmation stage and ensuring that this is desired
- Supervising inspections of mechanical equipment and machinery
- Providing instructions and guidelines on modifying machinery and machines
- Constantly look for and acquire new skills through participants and attendees of training courses, and then sprinkle the work dedicated to this
- Collaborate with teams and colleagues to always achieve results

**Required skills**
- Experience in steel structure
- Mechanical engineer with 1:2 years experience
- Ability to use various engineering design and analysis programs such as MATLAB and SOLIDWORKS
- Supervising the work and providing the necessary notes to the workers, including craftsmen and workers, to implement it.
- Manage projects efficiently through communication skills and support them with strategic planning based on experience.
- Managing time and activating methods that preserve it and make it compatible with the elements of quality and money.
- Organizing the management of resources and teams to achieve the highest efficiency that leads to the desired production and performance.

**Salary**: E£7,000.00 - E£9,000.00 per month

Application Question(s):

- what is your expected salary?

**Experience**:

- mechanical site engineer: 1 year (preferred)

At Trane Technologies we Challenge Possible. Our brands - including Trane® ( and Thermo King® ( - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what's possible for a sustainable world.
**Job Summary:**
Trane in Cairo, Egypt is hiring a Service Sales Engineer to join our team. In this role, you will be responsible for developing long-term customer relationships with building owners to maximize account penetration and customer retention with contractor and consulting engineer/architect accounts. You will provide knowledge and consultation in the form of developing HVAC system related solutions for customer problems, including financial and performance-based consideration. Your focus will be on providing customers a total solution for the most energy efficient buildings.
**Responsibilities:**
+ Determine needs, develop and execute an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership.
+ Convert leads into opportunities by assigning the appropriate sales process, identifying the required project team members, making assignments, and communicating the next steps in the process.
+ Gather and validate preliminary information and perform facility walk­through, construction plan review or other requirements.
+ Responsible for project take-off, selection, proposal pricing and selling strategy, and integration of equipment, controls, and services.
+ Assist customers in answering technical questions on HVAC systems, Trane products, and system application alternative, controls, installation, operation, maintenance, and problem resolution.
+ Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
**Qualifications:**
+ Bachelor's degree in Engineering, Engineering Technology, Business or equivalent from a four-year college or university preferred; completion of the Trane graduate training course, or equivalent combination of education and experience.
+ Minimum 5 years of aftermarket and solution sales experience in HVAC and control systems as well as related service agreements.
+ Must possess a valid driver's license for a minimum of 12 months.
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what's possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

**About the role**:

- Telephone support and/or shift hours mandatory
- Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
- Respond to all escalations on a timely manner in line with the Incident Handling Policy.
- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
- Perform technical escalations in line with Incident Handling policy
- Ensure incidents are routed to the proper next level/organization as part of the incident management process
- Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
- Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
- To resolve by himself/herself most of the incidents relevant to the scope of expertise.
- Undertake any other reasonable task as assigned

**About you**:
Customer Service orientated, customer focused with good customer service skills.
Ability to multitask
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus
Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
Good communication skills and multi culture understanding
Prioritization and time management

**Additional information**:
Job Contacts:
Within Orange Business Services:
Other Support groups.
Hosting and infrastructure entities
Event Management

Outside Orange Business Services:
Business Partners which having a defined support process.
Contractors, externals and temporary employees who have a defined support process
France Telecom support team.
FT International (FT Subsidiaries)

**Department**:
Customer Marketing& Innovation

**Contract**:
Regular

**Role purpose**:
To manage IT Service Desk support : Mail offices, Retail and All OPCO support - Main buildings-Problem management and answer End users calls) to implement and to ensure the highest availability for all the desktop services in terms of operation and projects with customer satisfaction insurance, passing through business development and customer demand including Demand management, Vendor management, interactions with logistics, procurement and IT teams as well as interface with LM market customers also SPOC between IT teams and business teams, and to act as the 1st level of escalation for the technical support teams.

**Key accountabilities and decision ownership**:

- Ensuring Service Level Targets / Service Level Objectives within the SLA is met.
- Measuring and Service Level Reporting for IT Services.
- Own and manage the relationship with all users by resolving calls effectively and efficiently
- Ensure service level agreements are met and maintained.
- Liaise with the second line of support to resolve reported incidents & enquiries.
- Provide users with accurate and timely information

**Core competencies, knowledge and experience**:

- Good networking knowledge in TCP/IP environment. Proffered to be CCNA Certified.
- Good knowledge on the PC hardware and periphery products (i.e. scanner and printer) skills
- Excellent knowledge and experience of Technical & Business.
- Vendor management & road map following.
- Excellent stakeholder engagement
- Very high level of communication skills

**Must have technical / professional qualifications**:
Has supported an enterprise environment that included:

- Engineering or Computer Science Graduate
- 2 years of experience in IT Support.
- A minimum certification from Microsoft on two main products (MCP’s). Preferred to be MCSA Certified.
- Able to work independently in a highly dynamic environment with strong analytical skills, organized, self-motivation in addition to having excellent communications, reporting and Presentation skills.
- Ability to deliver challenging targets in a dynamic market environment with a full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Demonstrated leadership and organizational skills with cross-functional teams.

Familiar with ITIL best practices and processes.
movewithus #_VOIS