63 Field Application Engineer jobs in Egypt
Customer Support
Posted today
Job Viewed
Job Description
**Requirements**:
- High English level
- customer service experience preferable
- available to start as soon as possible
**Benefits**:
- Salary 6.2K Net
- Paid training
- Social and medical insurance
- Night and over night shifts only
Transportation is only provided in overnight shifts (meeting points)
Location: fifth settlement, North teseen
**Job Types**: Full-time, Permanent, Contract, New grad
**Salary**: E£6,200.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
Technical Customer Support
Posted today
Job Viewed
Job Description
(Fast-paced promotions)
- Salary 11K Gross Salary +1K Overnight allowance +6K guaranteed bonus every 6 months
- Night shifts (starting from 6 pm)
- CSR experience is a MUST
- Fluency in English is a MUST
- Transportation available to the nearest pick up point (One way)
- Social and Medical insurance
**Job Types**: Full-time, Contract, New-Grad, Permanent
**Salary**: E£11,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
Customer Support Executive
Posted today
Job Viewed
Job Description
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
Customer Support Advisor
Posted today
Job Viewed
Job Description
Urgent Opening for CSA In Chandigarh
Designation - Customer Support Advisor
Experience -6 Months to 4 Years
Salary - 18k-25k PM
Location - Chandigarh
**Industry**: KPO/BPO
**Shifts**: Rotational
Requirement - Ms office, good communication skills, exp. In handling
Customer support, E-mails to customers, coordination,Inbound and outbound calls.
Customer Support Specialist
Posted today
Job Viewed
Job Description
- Salary 9.5K Gross (including Kpis 80% basic - 20% Kpis)
- Rotational shifts starts from 7AM max ends by 1AM
- transportation avail from 11PM
- Fast paced promotions
- social and medical insurance
- free beverages
- Grads only
**Job Types**: Full-time, Permanent, Contract
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
Customer Support Representative
Posted today
Job Viewed
Job Description
We believe financial services should be more accessible, that's why we started Axis. A fully interoperable mobile wallet which enables users to send and receive money from any mobile wallet in Egypt, pay their bills, buy anything online with a virtual Visa card, or scan any QR code to pay for anything in-person.Axis empowers small businesses with simplified digital payments to compete & grow. Our digital banking platform enables small businesses to seamlessly manage payments to employees and suppliers. Small businesses can now send salaries, reimbursements and instantly pay their suppliers on any mobile wallet in Egypt.
**Overview of the Role**
- We are looking for a superstar to be Axis' Customer Support Representative to ensure that Axis customers have the best possible experience with the Axis product by solving any problems they may face.
- You will regularly feedback any issues faced by customers to the product, marketing, sales, and operations teams to continuously improve the product
**What you'll be doing**
- Wowing customers with quick resolutions to their enquiries
- Achieving long term and short term KPIs
- Following procedures, policies, and standards to support customer complaints
- Showing high agility and commitment to Axis company colleagues and customers
- Working on customer engagement and retention activities with the wider growth team
**Requirements**:
- 1-3 years experience in customer support
- Amazing customer empathy driven by a 'customer is always right' mentality
- Demonstrated track record of building, growing, and following companies directions in achieving customer happiness
- Good knowledge of the competitive space and willing to learn more
- Comfortable working in a scrappy & ambiguous startup environment where things can change quickly
- Good knowledge of excel and Microsoft Office.
English Customer Support
Posted today
Job Viewed
Job Description
- Fluent English Speakers (B2,C1).
- Graduates & Dropouts
- Clear Military Status for men.
Working Conditions
- Rotational Shifts
- 2 Days OFF Weekly
- 9 working hours including an hour break
- Site: New Cairo
**Benefits**:
- Salary up to 13,000 NET including your KPIs
- Salary increases after 6 months
- Medical Insurance Coverage 200,000 EGP
- Social insurance.
- Paid Training.
- Transportation 24/7 all over Cairo and Giza.
- Career path and promotions after 6 months.
- Discounts in many shopping stores.
- VPN line for minutes and internet.
- Gym access.
**Job Types**: Full-time, Permanent
Pay: E£15,000.00 per month
Be The First To Know
About the latest Field application engineer Jobs in Egypt !
Customer Support Manager
Posted 17 days ago
Job Viewed
Job Description
Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience
An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.
Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
️ Time zone: From 3:00 to 11:00 AM PST
Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.
Key Responsibilities:
Team Leadership:
Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.
Support Strategy:
Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.
Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.
Issue Resolution:
Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.
Cross-Department Collaboration:
Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.
Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.
Ideal Background & Skills:
- Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
- Demonstrated success in improving support processes and elevating customer satisfaction.
- Strong proficiency in CRM systems and support tools.
- Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
- A collaborative approach and proven ability to work cross-functionally.
- Analytical mindset with confidence in using data to drive decisions and improvements.
Impact of the Role:
By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.
Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.
Polish Customer Support Representative
Posted today
Job Viewed
Job Description
Polish
**Employment Type**
Full time
**Contract Type**
Permanent
**Description**
**JOB TITLE**: Customer Support Advisor
**REPORTS TO**: Account Supervisor
- **PURPOSE OF JOB**
As Customer Support advisor, you will answer incoming calls from customers, respond to inquiries, manage complaints, handle cash transactions, and provide general information. You will also inform customers of the services terms and project a professional company image through voice and online interactions.
- ** Key Responsibilities**
- Handle money transactions with customers
- Management and resolve customer complaints
- identify and escalate issues to supervisors
- Provide service information to customers
- Research required information using available resources
- Document all call information according to standard operating procedures
Adhering to defined procedures, standards and performance expectations
- ** CORE COMPETENCIES**
**Focus on customer**
- Accurately identifies customer requirements, expectations, and needs
- Follow up with customers to ensure problems are solved
**Build Collaborative Relationships**
- Build relationships with people across a variety of functions within the organization
Relate to others in an accepting and respectful manner regardless of their organizational level, personality or background
**4.EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED**
**Skills Required**:
- Fluency in the (Polish) Language
- Good understanding of English
- **SECURITY COMPLIANCE**
Employees are required to maintain compliance with SYKES safety, security, and privacy programs. Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.
- ** ETHICS COMPLIANCE**
SYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to SYKES policies on ethics and integrity
Entertainment Platform Customer Support
Posted 23 days ago
Job Viewed
Job Description
, 40 hours per week
Position: Entertainment Platform Customer Support Representative
Company Overview:
RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We specialize in providing top-notch customer support services for various industries, including entertainment platforms.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as an Entertainment Platform Customer Support Representative. In this role, you will be responsible for providing excellent customer service to users of our entertainment platform, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve technical issues related to the entertainment platform
- Guide customers through the platform and provide assistance with navigating features and tools
- Document and track customer interactions and resolutions in our CRM system
- Collaborate with other teams, such as technical support and product development, to address and resolve customer issues
- Identify and escalate potential issues or trends to the appropriate teams
- Continuously strive to improve the customer experience and provide feedback to the team to enhance our services
- Stay up-to-date on the latest features and updates of the entertainment platform to effectively support customers
Qualifications:
- College degree preferred
- 6 months of customer service experience, preferably in a call center
- Excellent communication skills, both verbal and written, in English and Arabic
- Strong problem-solving and troubleshooting abilities
- Familiarity with entertainment platforms and a passion for the industry
- Ability to work in a fast-paced and dynamic environment
- Flexibility to work shifts and weekends, as needed
- Proficiency in using CRM systems and other customer support tools
Why Work for Us?
- Competitive salary and benefits package
- Opportunities for career growth and development
- Dynamic and inclusive work culture
- Chance to work with a diverse team of professionals
- Employee recognition and rewards program
If you are passionate about providing exceptional customer service and have a strong interest in the entertainment industry, we want to hear from you! Apply now to join our team at RayaCX as an Entertainment Platform Customer Support Representative.