30 Experience jobs in Egypt
Guest Experience Expert
Posted 4 days ago
Job Viewed
Job Description
**Job Number** 25134851
**Job Category** Rooms & Guest Services Operations
**Location** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt, 11757VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Customer Experience partner
Posted 4 days ago
Job Viewed
Job Description
**Hiring Manager:** Ahmed Refat - RD Sales and Customer Engagement Head
**Job Purpose**
+ Autonomously accountable for territory level business performance
+ Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
+ Implementing the company's strategy, policies and demonstrating broaden Play to Win mindset within teams.
**Key Accountabilities**
**Manage great customer experience:**
+ Ensure the understanding and execution of the relevant Customer Journey &
+ Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
+ OCCP planning respecting customer persona individualization.
+ Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
**Performance and Business Acumen**
+ Self-responsible for individual target activities and sales performance.
+ Hold the shared responsibility of Squad performance.
+ Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
**Support and Promote company's products value and image:**
+ Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
+ Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
+ Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
+ Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company's business.
**Facilitate & Sustain access of Sanofi Products**
+ Expand SANOFI business with all lines & functions.
+ Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
+ Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
+ Seek/expand new opportunity/new channels for the portfolio.
**Team Player**
+ Engage in the Squad performance and initiatives.
+ Collaborative mindset to support the colleague CXPs improvement.
+ Takes initiative & leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities.
+ Create networks outside of own team.
**Health Safety and Environment Responsibilities**
+ Comply with company procedures and current regulations on hygiene and safety.
+ Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
+ Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
+ Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
+ Follow the company's road safety program.
+ Attend HSE training.
+ Promptly report to your manager any dangerous conditions of which you become aware.
+ Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
+ Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
+ Retain vehicle maintenance records and submit data as requested.
+ Completion of assigned HSE trainings within the due date.
**Other responsibility**
+ Perform other duties as assigned.
+ Respect of company's values, code of ethics and social charter.
+ Respect of personal data protection charter.
**Qualifications and Requirements**
**Language skil** **ls** **:**
+ High level of English proficiency and communication skill
**Education:**
+ University Graduate with medical background.
**Experience & knowledge:**
+ Proven track record in achieving sales results and account management.
+ High level understanding of GTM operation and capability.
**Capabilities in line with CFT (Customer Field Transformation) competency**
+ Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
+ Understanding and demonstrating value of products and services
+ Orchestrating and executing customer Multi Channel Engagement strategy.
+ Segmentation and Go-to-Market Strategy understanding.
+ Utilising customer insights for planning and execution.
+ Collecting customer insights
+ Applying Digital Capabilities to Business Solutions.
+ Facilitating and sustaining access to Sanofi products and services for planning and execution
**Mindset & attitude**
+ Collaborative team player & networker (entrepreneurial)
+ thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
+ Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
+ Autonomous: Self-organized to develop new competency and capability for GTM transformation
**Take the Lead Values**
**Aim Higher**
_Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance._
**Act for Patients**
_Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients._
**Be Bold**
_Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth._
**Lead Together**
_Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belongin_ g.
**Pursue** _Progress_ . **Discover** _Extraordinary_ .
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' ( and check out our Diversity Equity and Inclusion initiatives at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
Customer experience partner
Posted 12 days ago
Job Viewed
Job Description
**Hiring Manager:** Rare Disease Sales and Customer Engagement Lead
**Job Purpose / Priorities**
+ Autonomously accountable for territory level business performance
+ Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
+ Implementing the company's strategy, policies and demonstrating broaden Play to Win mindset within teams.
**Organization**
+ Report to Commercial Lead.
+ Direct reports: N/A
**Key Accountabilities**
**Manage great customer experience:**
+ Ensure the understanding and execution of the relevant Customer Journey &
+ Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
+ OCCP planning respecting customer persona individualization.
+ Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
**Performance and Business Acumen**
+ Self-responsible for individual target activities and sales performance.
+ Hold the shared responsibility of Squad performance.
+ Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
**Support and Promote company's products value and image:**
+ Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
+ Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
+ Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
+ Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company's business.
**Facilitate & Sustain access of Sanofi Products**
+ Expand SANOFI business with all lines & functions.
+ Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
+ Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
+ Seek/expand new opportunity/new channels for the portfolio.
**Team Player**
+ Engage in the Squad performance and initiatives.
+ Collaborative mindset to support the colleague CXPs improvement.
+ Takes initiative & leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities.
+ Create networks outside of own team.
**Health Safety and Environment Responsibilities**
+ Comply with company procedures and current regulations on hygiene and safety.
+ Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
+ Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
+ Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
+ Follow the company's road safety program.
+ Attend HSE training.
+ Promptly report to your manager any dangerous conditions of which you become aware.
+ Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
+ Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
+ Retain vehicle maintenance records and submit data as requested.
+ Completion of assigned HSE trainings within the due date.
**Other responsibility**
+ Perform other duties as assigned.
+ Respect of company's values, code of ethics and social charter.
+ Respect of personal data protection charter.
**Qualifications and Requirements**
**Language skil** **ls** **:**
+ High level of English proficiency and communication skill
**Education:**
+ University Graduate with medical background.
**Experience & knowledge:**
+ Proven track record in achieving sales results and account management.
+ High level understanding of GTM operation and capability.
**Capabilities in line with CFT (Customer Field Transformation) competency**
+ Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
+ Understanding and demonstrating value of products and services
+ Orchestrating and executing customer Multi Channel Engagement strategy.
+ Segmentation and Go-to-Market Strategy understanding.
+ Utilising customer insights for planning and execution.
+ Collecting customer insights
+ Applying Digital Capabilities to Business Solutions.
+ Facilitating and sustaining access to Sanofi products and services for planning and execution
**Mindset & attitude**
+ Collaborative team player & networker (entrepreneurial)
+ thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
+ Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
+ Autonomous: Self-organized to develop new competency and capability for GTM transformation
+ **Take the Lead Values** **Aim Higher** _Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance._ **Act for Patients** _Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients._ **Be Bold** _Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth._ **Lead Together** _Build trust and collaborate openly on our shared goals, celebrate collective wins s and foster a sense of belonging._
**Pursue** _Progress_ . **Discover** _Extraordinary_ .
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' ( and check out our Diversity Equity and Inclusion initiatives at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
Customer experience partner
Posted 12 days ago
Job Viewed
Job Description
**Hiring Manager:** Ahmed Refat - RD Sales and Customer Engagement Lead
**Job Purpose / Priorities**
+ Autonomously accountable for territory level business performance
+ Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
+ Implementing the company's strategy, policies and demonstrating broaden Play to Win mindset within teams.
**Organization**
+ Report to Commercial Lead.
+ Direct reports: N/A
**Key Accountabilities**
**Manage great customer experience:**
+ Ensure the understanding and execution of the relevant Customer Journey &
+ Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
+ OCCP planning respecting customer persona individualization.
+ Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
**Performance and Business Acumen**
+ Self-responsible for individual target activities and sales performance.
+ Hold the shared responsibility of Squad performance.
+ Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
**Support and Promote company's products value and image:**
+ Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
+ Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
+ Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
+ Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company's business.
**Facilitate & Sustain access of Sanofi Products**
+ Expand SANOFI business with all lines & functions.
+ Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
+ Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
+ Seek/expand new opportunity/new channels for the portfolio.
**Team Player**
+ Engage in the Squad performance and initiatives.
+ Collaborative mindset to support the colleague CXPs improvement.
+ Takes initiative & leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities.
+ Create networks outside of own team.
**Health Safety and Environment Responsibilities**
+ Comply with company procedures and current regulations on hygiene and safety.
+ Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
+ Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
+ Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
+ Follow the company's road safety program.
+ Attend HSE training.
+ Promptly report to your manager any dangerous conditions of which you become aware.
+ Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
+ Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
+ Retain vehicle maintenance records and submit data as requested.
+ Completion of assigned HSE trainings within the due date.
**Other responsibility**
+ Perform other duties as assigned.
+ Respect of company's values, code of ethics and social charter.
+ Respect of personal data protection charter.
**Qualifications and Requirements**
**Language skil** **ls** **:**
+ High level of English proficiency and communication skill
**Education:**
+ University Graduate with medical background.
**Experience & knowledge:**
+ Proven track record in achieving sales results and account management.
+ High level understanding of GTM operation and capability.
**Capabilities in line with CFT (Customer Field Transformation) competency**
+ Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
+ Understanding and demonstrating value of products and services
+ Orchestrating and executing customer Multi Channel Engagement strategy.
+ Segmentation and Go-to-Market Strategy understanding.
+ Utilising customer insights for planning and execution.
+ Collecting customer insights
+ Applying Digital Capabilities to Business Solutions.
+ Facilitating and sustaining access to Sanofi products and services for planning and execution
**Mindset & attitude**
+ Collaborative team player & networker (entrepreneurial)
+ thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
+ Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
+ Autonomous: Self-organized to develop new competency and capability for GTM transformation
**Take the Lead Values**
**Aim Higher**
_Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance._
**Act for Patients**
_Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients._
**Be Bold**
_Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth._
**Lead Together**
_Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging._
**Pursue** _Progress_ . **Discover** _Extraordinary_ .
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' ( and check out our Diversity Equity and Inclusion initiatives at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
Customer Experience Executive
Posted today
Job Viewed
Job Description
- Manage and execute customer bookings against space and equipment availability.
- Manage and execute documentation process.
- Manage and execute invoicing and BL Delivery.
- Complete required periodical reports.
- Cooperate with Sales counterpart for maximum customer retention and satisfaction.
- Meet designated customer SLAs.
- Proactively help customers with their shipment process.
- Follow up on the forecasted shipping volumes of the customers.
- Manage existing accounts.
**Qualifications**:
- Bachelor’s degree in relevant field (Preferably Logistics)
- 1-3 years of experience in any customer service/account management role, preferably in Logistics and Shipping industry.
- Knowledge of MS Office, including PowerPoint and Excel.
- Outstanding time-management and typing skills.
- Good command of Arabic and English.
- Good communication skills (written, verbal and listening).
- Ability to build partnerships and work well in teams.
Guest Experience Supervisor
Posted today
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Customer Experience Associate
Posted today
Job Viewed
Job Description
Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce worldwide.
Our goal is to deliver exceptional experience to our customers, converting them into passionate promoters! To do so, our Customer Experience (CX) teams are available 24/7 to fulfill customers requests, fix issues, hear their voices, and advocate for them to deliver solutions that make their lives easier.
**By joining the CX team, your role as Customer Experience Associate will include the below responsibilities.**
- Communicate with existing and potential customers through different inbound channels.
- Acknowledge and fulfill customers' inquiries and resolve their complaints.
- Escalate customer-impacting issues to respective teams, and own the case until resolution.
- Review and approve Ads created by customers ensuring compliance with our Ads guidelines.
- Validate and execute refunds to eligible customers upon request.
- Respond to customer reviews on Google play and App stores.
**Requirements**:
- 0-1 year of customer service experience, preferred in call center and/or social media moderation.
- English level = B1+
- Strong communication skills.
- Solid problem solving skills.
- Ability to work on night and overnight shifts.
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Guest Experience Expert
Posted today
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose,** belong** to an amazing global team, and **become** the best version of you.
Guest Experience Expert
Posted today
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Job Description
**Job Category** Rooms & Guest Services Operations
**Location** Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
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Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Manager (User Experience)
Posted 4 days ago
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Job Description
Lead development of features, experiments, technical projects, and complex systems
Translate application storyboards and use cases into functional applications
Design, build, and maintain efficient, reusable, and reliable code
Evolve Aman products and systems architecture and improve the organization's software
Ensure the best possible performance, quality, and responsiveness of applications
Help maintain code quality, organization, and automatization
Develop documentation throughout the software development life cycle
- B.Sc. in the field of computer science or relevant field
- 3+ years' experience in a managerial role
- 6-8 years of progressive experience in software development, UX design, and development, with a focus on web and mobile applications
- Must have experience developing performance-critical applications that run in a production environment using backend languages/frameworks such as Python or NodeJS (value added: Java, Scala)
- Working experience with agile, analytics, A/B testing, and GIT flow is important
- Excellent HTML/CSS and JavaScript skills are preferred
- Expert level in modern mobile and server coding and design practices, for example, Clean Code, VIPER, MVVM, MVP, SOLID principles, and TDD
- Experience in multiple platforms including iOS, Android, Web, and API service