912 Escalation Specialist jobs in Egypt
Escalation Specialist
Posted today
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The ideal candidate enjoys interacting with people and proactively resolving issues. You will be responsible for converting customers into passionate evangelists
Flyer Club is expanding its
Customer Relations & Emergency Support Department
and hiring professionals to provide
24/7 client support, escalation management, and compliance monitoring
. This role is key to ensuring seamless after-hours coverage, urgent travel assistance, and quality control across our global operations.
What you'll do:
- Handle urgent client calls and provide real-time solutions.
- Escalate emergencies and maintain clear documentation.
- Monitor compliance, audit calls, and flag violations.
- Support after-hours CRM cases, emails, and follow-ups.
What we're looking for:
- Fluent English and calm communication under pressure.
- Strong attention to detail and disciplined overnight performance.
- Experience in call centers, emergency lines, or travel/hospitality preferred.
- Join Flyer Club and be part of a
fast-growing luxury travel company
, supporting high-priority clients worldwide.
Global Patient Care PRI Escalation & Case Monitoring Specialist
Posted 3 days ago
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**The Position**
**Global Patient Care PRI Escalation & Case Monitoring Specialist**
**The Opportunity:**
The Global Patient Care PRI Escalation & Case Monitoring Specialist plays a vital role, ensuring the complaints that are most critical for Roche are duly handled and being the safety net of Global Patient Care in terms of quality of documentation, which is crucial to ensure the business continuity. This role is suitable for candidates with the right skills, experience and mindset, who share the Roche values and make an active contribution to achieve our vision.
Within this role, your responsibilities will fall into these main areas:
+ Check all PRIs identified by the Global Patient Care Organization to ensure the information provided is complete, the documentation requirements are fulfilled and the escalation takes place within the established time limits
+ Ensure compliance with the quality guidelines and with the specifications of all PRI escalations as part of a self-controlling team by checking PRIs according to a 4-eyes principle
+ Contribute to improving the service quality of the Global Patient Care Organization by conducting quality controls and providing feedback and training
+ Identify opportunities to improve the service quality within the Global Patient Care Organization, develop and implement control and training mechanisms in coordination with all interfaces and adapt them to the changing framework conditions after consultation
**Who You Are:**
+ Fluent command of English is a must, any other language is a plus
+ In-depth knowledge of Roche products and systems and demonstrated experience customer care
+ At least 5 years of experience in complaint handling, processing PRIs and performing quality assurance activities, with appropriate training and further education
+ An academic degree or comparable education, ideally in the field of medical technology or quality control, would be a plus
+ Sound knowledge of the internal quality guidelines (MQMS)
+ Role model in IT navigation skills, fast learner in new technologies
+ Engagement with our organization and with the iPDM transformation journey
+ Empathic, solution-oriented and team-oriented approach; ability to work quickly and efficiently
+ Works with autonomy and flexibility, always with a team work attitude, a person who contributes with a positive spirit to a pleasant working environment
+ Excellent analytical skills, multi-tasking, agile skills and flexible to adapt to changes
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
Customer Service Technical Support
Posted today
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- English is a must (B2- C1)
- Transportation available
- Social & Medical Insurance
- Salary up to 18k gross
- Carrer progression after 6 months
- Free courses
Customer Service Technical Support
Posted today
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Company Description
Concentrix is a global technology and services leader that partners with the world's best brands to solve their toughest business challenges. We design, build, and run fully integrated solutions across the enterprise, delivering advanced technology and deep industry expertise. With unique data and insights, we help over 2,000 clients enhance their operational efficiency and customer interactions. Concentrix aims to simplify business processes, ensuring seamless transactions and interactions for a world that works.
Role Description
This is a full-time on-site role for a Customer Service Technical Support representative located in New Cairo. The daily responsibilities include providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience. The role also involves handling technical inquiries, troubleshooting issues, and delivering solutions efficiently to meet client needs.
Qualifications
- Graduate or dropout with militrary certficate
- No experince needed
- English speaker B2 or higher
- Good communication skills
- ready to start immediately
**What we offer
- highest salary in the market
- social and medical insurance
- transportation ( Door to door for ladies )**
Customer Service Technical Support
Posted today
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Role Description
This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support specialist. The role involves providing technical support to customers, troubleshooting issues, ensuring customer satisfaction, and maintaining high standards of phone etiquette. Day-to-day tasks include responding to customer inquiries via phone and email, resolving technical problems, and ensuring a positive customer experience.
Qualifications
- Customer Support, Customer Service, and Customer Experience skills
- Strong Phone Etiquette and ensuring Customer Satisfaction
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Technical troubleshooting skills
- Experience in a technical support role is a plus
- Proficiency in English
- High school diploma or equivalent
Requirements:
- B2-C1 English
- Cairo residents
- Grads and dropouts are welcome to apply
- Salary starting 15k
- Fully paid training and transportation provided door to door to girls.
Customer Service
Posted today
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Company Description
ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.
Role Description
This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.
Qualifications
- Experience in Customer Service at least 6 months
- Skills in maintaining high Customer Satisfaction and managing Customer Experience
- Proficiency in Phone Etiquette
- Excellent communication and problem-solving skills
- Ability to work on-site in Abbassia, Cairo, Egypt
- Graduates/Undergraduates /Gap year/Drop-out
- English speakers (B2-C1)
Customer Service
Posted today
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You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
Qualifications
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Graduation Certificate
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Customer Service
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We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services
Responsibilities:
- Communicate with clients via phone and WhatsApp.
- Provide information about products and training courses.
- Follow up with customers after purchase or booking to ensure satisfaction.
- Achieve monthly sales targets.
Work Details:
- Remote position (work from home)
- Shift-based schedule (morning/evening shifts)
Requirements:
- Excellent communication skills and a polite, professional attitude.
- Experience in customer service or sales (preferably in beauty or cosmetics).
- Good knowledge of WhatsApp, CRM tools, and spreadsheets.
- Punctual, organized, and team-oriented.
Job Type: Full-time
Pay: E£10, E£15,000.00 per month
Customer service
Posted today
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Company Description
RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Customer Service Team Leader will oversee the daily operations of the customer service team, ensuring customer satisfaction and consistent service delivery. Responsibilities include managing the team's performance, providing support and training, handling escalated issues, and maintaining effective communication with clients and team members. The role involves scheduling, reporting, and implementing strategies to enhance the overall customer experience.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Customer Service Management and Communication skills
- Proven leadership and team management experience
- Excellent problem-solving and decision-making skills
- Strong organizational and multitasking abilities
- Fluent in English (additional languages are a plus)
- Previous experience in a customer service role is preferred
- Bachelor's degree in Business Administration, Management, or related field
Customer Service
Posted today
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Job Description
We're hiring Customer Service Agent
Morning shifts (last shift ends at 7)
Fixed Days off
Social & Medical insurance
Net salary: 14,000
Requirements:
• English level B2 / C1
• Previous experience in customer service
Location: Abbasya