82 Engineer Support jobs in Egypt

**About the role**:
**Application Support and Cloud Operations Engineer**

**Mission**:
**Key tasks and responsibilities**:
Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
**Technical responsibilities**:

- Handle, diagnose and route in real-time incoming trouble tickets
- Responsible for 2nd level technical support and escalation
- Communicate planned/unplanned outages to end users
- Providing L2 support for the cloud infrastructure

**Functional responsibilities**:

- Collaborating within the team

**About you**:
**Functional Skills**:

- Troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management

**Technical Skills**:

- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Web Services (SOAP, REST)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Big Data platforms, pervious work on Hadoop or mongo DB
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
- Security protocols (ethical hacking is a plus)

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)

**Educational background**:

- B.Sc. in computer science or equivalent
- Fluent in English
- Fluent in French is a plus
- At least 2 years of experience working within the IT field

**Additional information**:
Mission:
**Department**:
Customer Marketing& Innovation

**Contract**:
Regular

Leverage your abilities and join the dynamic team of a leading company specializing in **the Contracting industry in Egypt, Cairo.**

**Key Accountabilities**:

- Provide comprehensive support for Oracle ERP systems, particularly in the Finance and HR domains.
- Collaborate with cross-functional teams to ensure seamless integration of Oracle E-Business Suite with third-party systems.
- Utilize your expertise in SQL and PLSQL to troubleshoot and optimize database-related tasks.
- Conduct implementation and customization of Oracle Financial modules, including General Ledger, Fixed Asset, Payables, Receivables, and Financial Accounting.
- Share your extensive knowledge of Oracle ERP modules to enhance our overall capabilities.
- Collaborate with end-users to understand their business requirements and translate them into technical solutions within the Oracle ERP system.
- Perform regular system maintenance, including patches, updates, and system performance tuning.
- Participate in system testing and quality assurance processes, ensuring that all Oracle ERP implementations and changes meet the company's standards.
- Stay up-to-date with industry trends and Oracle technologies to recommend and implement improvements to the ERP system.
- Document support procedures, configurations, and solutions for future reference.

**Knowledge, Skills, and Experience**:
**We Are Looking For:
- Bachelor’s degree in **Computer Science/ Engineering **or equivalent.
- Completion of an Oracle Forms Developer Course, covering Forms, Reports, SQL, and PLSQL.
- Minimum of 5 years experience in Oracle Financial modules, including General Ledger, Fixed Asset, Payables, Receivables, and Financial Accounting.
- Strong expertise in database languages, particularly SQL and PLSQL.
- Proven experience in Oracle HR, including all related modules.
- Familiarity with Oracle Database.
- Experience with Oracle E-Business Suite (EBS) integration with third-party systems is a plus.
- Knowledge of various Oracle ERP modules outside of Finance and HR is an added advantage.

**Overview**
**Who We Are: **
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!  
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay! With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. 
If you want to learn more about us visit us at ( . And for a full listing of open job opportunities go to (   
**Responsibilities**
**The Position:**
The Customer Support Field Engineer (CSFE) will be engaged through an Employer of Record and will provide services to Panasonic Avionics.
Serving as the on-site liaison between Panasonic and Airline Customers/OEMs, the CSFE will be responsible for ensuring customer satisfaction and the optimal performance of all Panasonic equipment.
Key responsibilities include providing service, technical guidance, support, and training to airline customers to help meet product performance and reliability targets. The CSFE will also represent Panasonic Field Engineering in resolving technical issues in collaboration with both Panasonic and customer engineering teams. Additionally, the CSFE will serve as a mentor and technical resource to junior Field Engineers.
+ Service, Support, Training and Troubleshooting
+ Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed, and timely responses to problems and queries.
+ Provide troubleshooting assistance and support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure timely and accurate corrective action is achieved.
+ Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
+ Work with the training department to conduct operational, line, and maintenance training for airline customers.
+ Checks the reliability of data. Monitors trends and analyzes data to identify systemic problems.
+ Maintain a detailed working knowledge of aircraft avionics systems that interface with Panasonic equipment.
+ Participate in resolving system operation, maintenance or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
+ Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation-related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
+ Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
+ Monitors and coordinates engineering solutions and implementation of fixes/solutions.
+ Assists in aircraft delivery and support during flight tests and customer flight acceptance.
+ Liaison to Airline/OEMs
+ Work closely with the customer's technical departments in providing timely and accurate data, reports, and feedback.
+ Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current by continually obtaining new data and specifications, and interfacing often with the groups developing new products and software.
+ Respond to all airline queries related to the operation & maintenance (non-PTS customers) of Panasonic systems.
+ Provide regular, accurate, and detailed technical reports to management and/or appropriate departments on all activities, observed field problems, and customer issues. Provide clear and concise written and verbal communication and often require participation or leadership in continuing problem investigations.
+ Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and long-term business relationships.
**Qualifications**
+ Bachelor's Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering or related degree is preferred. 9 years of experience may be considered in lieu of degree.
+ Typically requires 5-7 years of experience as Field Engineer or Product Engineer, specializing in electronics/avionics systems, software or broadcast technology.
+ Extensive knowledge of Linux, Unix, Windows and VxWorks (or embedded operating systems).
+ Extensive knowledge of TCP/IP networks and troubleshooting methods.
+ Thorough understanding of wiring schematics, diagrams and other engineering/aircraft documentation.
+ Effective interpersonal, organizational, and problem-solving skills.
+ MySQL database experience a plus.
+ Proficient in the utilization of MS office suite and Oracle.
+ Must understand aircraft systems that interface with PAC equipment.
+ Understands Recommended Spare requirements and coordinates the delivery of spare equipment for airline customers. Review RSPLS for Marketing Business Proposals.
+ Familiar with FAA, CAA, and ATA requirements for avionics equipment.
+ Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.
+ Must be able to represent Panasonic interests to non-technical people in meetings and various reports.
+ Capable of identifying complex engineering problems in software and hardware and then working with the appropriate Panasonic department to produce an effective resolution, (i.e. problems can be fundamental design issues with the software, power, and electronic components or they can be aircraft environment or systems related).
+ Advanced level engineering product knowledge in avionics and related software areas.
+ Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
+ Resolves a wide range of issues in imaginative in creative ways.
+ Works on problems of diverse to complex scope where analysis of data requires evaluation of identifiable factors.
+ Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
+ Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.
+ Ability to present Panasonic interests to non-technical people in meetings and various reports.
+ Normally receives little instruction on day-to-day work and general instructions on new assignments.
+ Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
+ Ability to pass extensive security and background checks.
+ Willing to work weekends and beyond normal business hours as required. Ability to work all shift hours and weekends. Ability to travel up to 50%, both domestic and international, often on short notice.
+ Ability to climb and work from a ladder or platform, and endure sitting, standing, bending, or twisting for extended periods.
+ Ability to lift up to 50 pounds, and operate in confined spaces for extended periods.
**Our Principles:**
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude 
**What We Offer:**  
At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do.
2025-42948

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**Mission**:
Provide the technical support advices, information and service techniques to Atlas Copco team including local /Regional Distributors, handling all jobs related to machines and parts warranty:
**Day to day you will make a difference by.**
- S/he Provide on time technical support to Atlas Copco team and distributors.
- S/he Update the local and distributors service teams with new knowledge.
- S/he Manages and maintain all service tickets to ensure their resolution.
- S/he Carries on customer visits, making all technical investigation processes.
- S/he Handling all jobs related to product and parts warranty. Responsible for warranty assessment / evaluation and approve.
- S/he create failure reports for all failed major components reported from field. (Elements, Motors, MD Drums, VSD).
- S/he responsible for the establishment and implementation of all quality procedures related to technical support.
- S/he maintain relevant records and report on regular intervals any technical problems with high incidence rates.
- S/he promote the use of aftermarket products to insure best solution and customer satisfaction.

**In return for your commitment, we can offer you.**
- A dedicated, interactive and supportive team, ready to welcome you.
- Regular engagement with your direct Manager, face-to-face and over the telephone.
- Training throughout your career.
- A satisfying career

**The person we are looking for has.**
- Experience in the compressed air industry would be a plus. If you are willing to learn, we are happy to teach.
- A mechanical or electrical engineering qualification - although this is desirable rather than essential.
- Excellent general computer skills.
- A good standard of presentation skills.
- Proficient oral and written communications skills

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

**About the role**:
1. To provide a professional first technical point of contact for the customer.
2. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance objectives.
4. To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
5. To perform technical escalations in line with company procedure.
6. To monitor systems, customer network secusrity and products, and deal with alerts and events as appropriate.
7. To liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
8.Document all troubleshooting and a case management actions via the electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

**About you**:

- English Fluent.
- Bachelor Degree in Communication Engineering.
- Able to work under stress.
- Customer Oriented.
- Good Communication Skills.
- Able to work on shift Basis.

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Customer Services & Operations

**Contract**:
Regular

We are looking for technical support engineer for our team with following specifications:
Job responsibility
- You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
- Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issue
- Prepare accurate and timely reports

**Requirements**:

- Should have bachelors degree in Electronics and Communication Engineer
- Very good communication skills
- Good excel knowledge
- Should be flexible with work timings

**Must have bachelors degree in electronics and communication engineering**

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

License/Certification:

- electronics and communication degree (required)
- excel knowledge like pivot table, vlook up and so on (required)

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- bachelors degree in electronics and communication (required)

**About the role**:
Provide a professional first technical point of contact for the customer
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential

**About you**:
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus
Problem solving skills
Proficient in English

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Global Delivery & Operations

**Contract**:
Regular

**About the role**:
Provide a professional first technical point of contact for the customer
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential

**About you**:
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus
Problem solving skills
Proficient in English

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Global Delivery & Operations

**Contract**:
Regular

**About the role**:
Provide a professional first technical point of contact for the customer
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
Undertake any other reasonable task as assigned.
Ability to build relationships with peer and management levels both with clients and the company management
Proactive, self motivated and determined attitude.
A determination to process tasks according to pre-defined processes is essential

**About you**:
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience.
Excellent customer skills as well as interpersonal and communication skills
Good time management, and organizational skills.
Ability to work under pressure and deal with multiple tasks.
Cisco certificate (CCNA) is a plus
Problem solving skills
Proficient in English

**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !

**Contract**:
Regular