494 Engineer Support jobs in Egypt

The Application Consultant serves as the expert advisor and support lead for customer applications, providing advanced (2nd and 3rd line) technical support to ensure the stability, performance, and ongoing improvement of client systems. This role is responsible for managing and resolving complex technical issues, maintaining a comprehensive understanding of customer applications and environments, and acting as the primary operational contact for clients. The consultant ensures customer satisfaction through proactive issue management, tailored documentation and training, and close collaboration with project teams to facilitate smooth implementation, testing, and ongoing support.

Responsibilities

• Provide expert-level support for customer applications (2nd and 3rd line).
• Maintain a comprehensive view of all open tickets, ensuring they are managed effectively and kept up-to-date.
• Troubleshoot and resolve complex technical issues, including bug fixes.
• Maintain a deep understanding of the customer's application(s) and related systems.
• Serve as the main point of contact for all operational needs.
• Proactively address customer issues, ensuring satisfaction and timely resolution.
• Develop customer-specific documentation and training materials.
• Work closely with project teams to ensure smooth implementation and support.
• Contribute to testing, configuration, and documentation efforts.
• Share knowledge and best practices with project and support teams.

Qualifications

• Bachelor's degree in production engineering, Mechatronics, Business Informatics, or Computer Science.
• A passionate problem solver and out-of-the-box-thinker.
• Fluent in English.
• An analytical mind, and a desire to investigate in detail.
• A passion for building and maintaining a good long-term relationship with customers.
• A team player who can also work independently.
• The ability to work in a structured way and follow procedures, while simultaneously searching for continuous improvement.
• Interest in supply chain planning is a PLUS.
• Previous support experience.

Job specific responsibilities:

1. Monitor and ensure the availability of the application on a regular basis.
2. Troubleshot and trace different application errors and bugs and recommend workarounds and solutions.
3. Handle the operations of different e-Payment systems / applications.
4. Day-to-Day Applications Operations Support activities including (Error handling, bugs investigations, IR resolving .etc.)
5. Manage configurations and deployments on different environments.
6. Weekly based on-call on a rotation schedule that guarantees 24*7 On call support coverage for all solutions operated.
7. Review and handle reported complaints and issues.
8. Provide workaround for open issues related to production solutions to minimize business and operational impacts until radical solution implementation.
9. Run regular checks for system operational monitors and handle alarms generated out of those monitors as incidents.
10. Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.
11. Perform the needed UAT testing for the assigned systems.
12. Performance of any job-related tasks assigned by direct manager/supervisor.
13. Manage fixes needed for resolving reported incident in alignment with IT change management process.

Preferred Qualifications:

Bachelor's degree in computer science, Engineering, or related discipline with an IT focus is preferred.

Preferred Experience:

• At least 1 year experience in Application support preferred banking and transactions processing fields or Government Projects is a plus
• Analytical thinking and problem determination capabilities.
• System Integrations and APIs, Postman and SOAP UI is a must.
• MS SQL, Oracle SQL hands on Experience is a must.
• Basic Networking knowledge
• Basic Linux commands.
• Awareness of IT systems Architecture.
• Preferred Programming knowledge (JAVA, .NET, Python)
• Kubernetes and OpenShift knowledge is a plus.
• No-SQL DB knowledge is a plus.

Kibana logging and ELK knowledge is a plus.

• Logging all relevant incident/service request details, allocating categorization and prioritization codes
• Providing first-line investigation and diagnosis
• Resolving those incidents/service requests they are able
• Escalating incidents/service requests that they cannot resolve within agreed timescales
• Following up till the closure of the incident with second and third line support
• Keeping users informed of progress
• Closing all resolved incidents, requests and other calls
• Conducting customer/user satisfaction call-backs/surveys as agreed
• Communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc

• BS: Commerce-Business Administration- BIS.
• 1-5 Year(s) of experience in the Application support position
• Good Knowledge of case Logging Software like CRM

Key Responsibilities:

· Manage and administer Linux servers for the reservation portal and the bank's website (UAT & production).

· Perform daily monitoring, maintenance, and health checks to ensure server durability, reliability, and performance.

· Configure, update, patch, and upgrade servers, applying best practices for system security and maintainability.

· Manage and secure the Cloudflare layer (WAF, DNS, rules, bot protection) to safeguard web applications against cyber threats.

· Oversee and support the company's Microsoft 365 environment, including Outlook, Exchange Online, Teams, SharePoint, and all M365 apps through the Microsoft Admin Center.

· Handle admin control panels for efficient system, email, and application management.

· Conduct quarterly vulnerability assessments and collaborate on remediation to ensure compliance with security standards.

· Provide application and infrastructure support, ensuring the smooth operation of business-critical platforms.

· Troubleshoot incidents, resolve issues quickly, and proactively implement measures to reduce downtime.

· Technical Skill.

· 
Linux Server Administration & Monitoring

· Cloudflare (WAF, DNS, Security & Performance Rules)

· Reservation Portal & Website Management

· Microsoft 365 (Outlook, Teams, SharePoint, Exchange Online)

· Vulnerability Testing & Security Hardening

· System Patching, Upgrades & Automation

· Control Panel & Application Management

· Incident Response & Problem Solving

Requirements

· Bachelor's degree in Engineering, Computer science or related field .

· 0-2 years of Experience

· Excellent Command of English (verbal and written )

Company Description

Grupo AJE is recognized as the 5th largest Latin multinational and one of the world's largest drinks brands. We are dedicated to our brands and the beverage revolution, seeking the best and brightest talents to join us. If you are passionate about making a significant impact in the beverage industry, discover the opportunities that await. Join us and be a part of our exciting journey

Role Description

This is a full-time on-site role for an Application Support Engineer located in Giza. The Application Support Engineer will be responsible for providing technical support, managing and troubleshooting application issues, and ensuring optimal performance of applications. Daily tasks include responding to support tickets, diagnosing and resolving technical issues, and collaborating with development teams to implement fixes and improvements. The successful candidate will work closely with various stakeholders to understand and address their application needs.

Qualifications

• Proficiency in Application Support and Technical Support
• Strong Analytical Skills and Troubleshooting abilities
• Excellent Communication skills
• Ability to work effectively on-site in Giza
• Bachelor's degree in Computer Science, Information Technology, or related field is preferred
• Experience in the beverage industry is a plus

Software Application Support Engineer

Location: Maadi / New Cairo

Experience: 1-3years

Summary

We are looking for a
Software Application Support Engineer
to join our IT team. You will provide first and second-line support for enterprise applications, ensuring system reliability, resolving incidents, and supporting users. Success in this role means keeping applications running smoothly, helping users effectively, and collaborating with technical teams to deliver high-quality service.

Responsibilities

• Provide L1 & L2 application support and resolve user issues
• Monitor and troubleshoot application and database performance
• Escalate complex issues to development/3rd line support when needed
• Document incidents, solutions, and knowledge base articles
• Support users with system training and best practices

Qualifications

• Bachelor's degree in Computer Science, IT, or related field
• 2–4 years of experience in application/software support
• Strong knowledge of SQL and database troubleshooting
• Familiarity with web apps, APIs, REST/SOAP
• Excellent communication, problem-solving, and teamwork skills
• ITIL or Microsoft SQL certification is a plus

Key Responsibilities:

• Lead full-cycle implementations of D365 Finance & Supply Chain modules (e.g. Purchasing, Inventory, Sales, Production, WHM)

• Analyze business requirements & translate them into functional specs

• Train and support end-users on D365 functionalities

Qualifications:

• Bachelor's degree in Finance, Supply Chain, Computer Science, Business Administration, Info Systems, or related field

• 1–3 years of proven experience as a D365FO Functional Consultant

• Excellent problem-solving skills and attention to detail

• Ability to work effectively under deadlines

• 1+ years of hands-on D365 F&O implementation experience

• Strong grasp of finance & supply chain processes

• • Excellent communication & stakeholder management skills

We're Hiring
Integrant is looking for a Senior/Principal Application Support Engineer to join our team

Kindly find below the profile/Job Description for this position:

• Create efficient complex T-SQL queries to create the reports requested by the client

• Trace, verify and fix data issues when needed

• Ability to design and implement stored procedures, functions, and triggers based on the client's business requirements

• Carry out the end of month database operations

• Resolve customers' online issues in a clear, courteous and straightforward manner

• Demonstrate professionalism and courtesy with customers

• Identify and solve technical issues with a variety of diagnostic tools

• Follow up with clients to ensure optimal customer satisfaction

• Conducting a knowledge Transfer session with all Operation team in order to enhance their technical skills to meet the customer need

• Follow the 24/7 on call process to fit the customer needs

• Follow up with development teams in order to provide fixes for live issues

• Perform necessary system sanity checks after every release to insure system stability

Requirements

• 6 years of relevant experience

• Proven experience working in production environments and handling sensitive data

• Ability to create, manage and run SQL jobs and scheduled tasks

• Hands-on experience in T-SQL and writing queries (select, updates, joins, insert, etc.)

• Ability to analyze and tune query execution plan and fix performance issues

• Ability to manage maintenance plans and backups

Benefits

• Salary paid in USD
• Six-month career advancing opportunities
• Supportive and friendly work environment
• Premium medical insurance (employee +family)
• English language development courses
• Interest-free loans paid over 2.5 years
• Technical development courses
• Planned overtime program (POP)
• Employment referral program
• Premium location in Maadi
• Social insurance

We are looking for a highly motivated Application Engineer – CRM with a strong background in CRM systems, preferably Salesforce, to lead and support CRM implementations and enhancements.

The ideal candidate will be responsible for managing the full lifecycle of CRM projects, ensuring system integrity, and delivering solutions that align with business goals.

Key Responsibilities:

• Lead CRM implementation projects including requirement gathering, system configuration, testing, operations, and project management.
• Handle all required integration efforts with various systems and platforms to ensure seamless data flow and operational efficiency.
• Monitor vendor performance and ensure timely delivery aligned with business requirements.
• Apply data integrity and information security protocols with minimal disruption to business operations.
• Evaluate new CRM systems/modules and recommend technologies to support business growth.
• Develop and maintain project implementation plans, ensuring delivery within scope, time, and budget.
• Resolve project-related conflicts and provide proactive solutions.
• Establish and monitor project progress metrics, applying corrective actions when necessary.
• Collaborate with business users to define service levels and requirements.
• Provide end-user training and develop training materials to support system adoption.
• Continuously improve CRM processes and user experience through feedback and analytics.
• Manage end-to-end system/application implementation and ongoing support.

Job Requirements

• Bachelor Degree of Computer Science or relevant field
• Minimum 3 years of experience in CRM systems; Salesforce experience is highly preferred.
• Strong understanding of CRM architecture, configuration, integration, and deployment.
• Proven experience in managing system integrations across platforms.
• Excellent problem-solving and conflict-resolution skills.
• Strong communication and stakeholder engagement abilities.
• Experience in user training and support.
• Knowledge of data security, compliance, and best practices.