271 End User Support jobs in Egypt

EgyBell is hiring a Desktop Support Analyst for a Multinational Company.

Requirements:

Desktop Support Analyst

• Hardware Knowledge and hands-on experience
• OS knowledge
• Strong in verbal and written communication skillset
• Laptop imaging
• Record keeping in tools
• Shipping and Partner interaction
• Customer interaction
• Basic Excel
• Emails
• Basic English language

ACCOUNTABILITIES

• Install and support hardware and software components for user groups.
• Perform preventive maintenance, testing, and repairs on equipment.
• Evaluate system configurations and software to ensure optimal use of hardware resources.
• Address and resolve hardware, software, and user-related issues.
• Engage with users to identify potential future business requirements.
• Deliver a positive customer experience during every interaction.

RESPONSIBILITIES

• Install and maintain routine hardware and software systems, supporting large user groups.
• Provide support for specific hardware/software applications.
• Assist in the selection and evaluation of hardware and software solutions.
• Analyze basic business needs and recommend ways to optimize PC hardware resources to meet business objectives.
• Support, maintain, and install local area network (LAN) server systems.
• Contribute to multiple areas, functions, or processes with a broad impact.
• Manage multiple applications and systems.
• Handle assignments requiring judgment, initiative, and problem-solving skills.
• Make informed choices, recommendations, and decisions independently.
• Regularly exercise discretion and independent judgment in daily tasks.

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT EGYPT

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

What You'll Do:

• Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
• Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
• Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.

Requirements
What You Need:

• Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
• Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
• Up-to-date documentation, knowledge base articles, and standard operating procedures.
• Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
• Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.

Site Address:

Plot: 52 Cairo plant 4th, Industrial Zone - 6 October City - Egypt

6TH OCTOBER CITY - CAIRO, 12566, Egypt

Benefits
Why Join Us?

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence

Job Description – L1 & L2 End User Computing (EUC) Support

Location:
Cairo, Egypt

Role Overview

We are seeking motivated and skilled End User Computing (EUC) Support Engineers (L1 & L2) to join our IT support team in Cairo. The role involves providing first and second-line support for end users, ensuring seamless operation of desktops, laptops, mobile devices, applications, and workplace technologies. The position requires excellent problem-solving skills, customer focus, and the ability to escalate and resolve technical issues within defined SLAs.

Key Responsibilities

Level 1 (L1) Responsibilities

• Serve as the first point of contact for user IT incidents and service requests via phone, email, or ticketing system.
• Provide troubleshooting for hardware (PCs, laptops, printers, peripherals) and software (Windows OS, MS Office, collaboration tools).
• Handle account management tasks such as password resets and basic Active Directory requests.
• Log, categorize, and prioritize tickets in the ITSM system, ensuring timely updates and closure.
• Escalate unresolved or complex issues to L2 support teams as per SLA guidelines.
• Follow knowledge base articles and predefined troubleshooting scripts.
• Ensure a high level of customer satisfaction through prompt communication and issue resolution.

Level 2 (L2) Responsibilities

• Resolve escalated incidents from L1 and provide advanced troubleshooting for desktops, laptops, and enterprise applications.
• Support enterprise tools such as SCCM, Intune, Citrix, or VDI environments.
• Perform OS-level troubleshooting, patching, upgrades, and software deployments.
• Collaborate with infrastructure, application, and network teams for end-to-end issue resolution.
• Conduct root cause analysis for recurring issues and participate in problem management.
• Document technical solutions and mentor L1 engineers.
• Support IT projects such as system migrations, application rollouts, and hardware refresh.
• Ensure compliance with IT security, policies, and governance standards.

Skills & Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent.
• 1–5 years of experience in IT support, desktop support, or EUC operations.
• Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory, and Microsoft 365.
• Experience with device management tools (SCCM, Intune, JAMF, or equivalent).
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Excellent troubleshooting, analytical, and customer service skills.
• Strong communication skills in English and Arabic.

SWATX is seeking a motivated and skilled Help Desk Technician to join our Network Operations Center (NOC) team at the L1 level. As a crucial part of our IT support structure, you will be the first point of contact for technical support and issue resolution, ensuring smooth and reliable operations of our network and systems. This position is ideal for someone who is detail-oriented, customer-focused, and eager to learn in a fast-paced environment.

• Technical Support: Provide first-level support for network, server, and system-related issues. Troubleshoot and resolve technical incidents, escalating when necessary.
• Monitoring & Alerting: Continuously monitor network, server, and infrastructure performance to identify potential issues, and respond to alerts in a timely manner.
• Issue Escalation: Work closely with L2 and L3 teams, escalating complex issues as required, while maintaining ownership until resolution.
• Ticketing System: Utilize a ticketing system to log, track, and manage incidents, ensuring timely updates and resolutions.
• Customer Service: Provide friendly and professional support to clients, addressing their needs and ensuring a positive experience.
• Documentation: Create and maintain detailed documentation of procedures, configurations, and troubleshooting steps.

• Experience: 1-2 years of experience in IT Support, Help Desk, or NOC environments (entry-level candidates with relevant certifications may be considered).
• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Technical Skills:
• • Understanding of networking fundamentals (e.g., IP addressing, DNS, TCP/IP).
• Basic knowledge of operating systems (Windows, Linux) and standard troubleshooting procedures.

Role Description

This is a full-time hybrid role for a Technical Support Help Desk position located in Giza, with the flexibility for some work from home. The Technical Support Help Desk professional will be responsible for providing technical support to clients, troubleshooting issues, ensuring customer satisfaction, and conducting analytical assessments to resolve complex problems. Daily tasks include answering support queries, diagnosing technical issues, and guiding customers through step-by-step solutions.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a hybrid environment
• Experience with IT software and systems is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

Responsibilities:-

• 4-5+ Years experience in technical support
• Candidate must know ITIL - ITSM framework process and experience
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via "Phone, Email and Chat"
• Report issues to the Service Desk for escalation.
• Follow the internal standard policy and procedure keep update all Documentation.
• Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware's, and software's licenses as well as must know end of life products
• Assist with onboarding of new users.
• Install, test, and configure new workstations devices peripheral equipment and software.
• Perform timely workstation hardware devices and software upgrades as required.

Are you passionate about IT and looking for an opportunity to grow your technical skills in a real business environment?

We are looking for a motivated Helpdesk Specialist to join our IT team and support our users across multiple branches. This is an excellent opportunity for someone early in their IT career to gain hands-on experience and grow within a collaborative team.

Responsibilities:

• Provide first-level technical support to staff (hardware, software, printers, and network issues).
• Log, follow up, and resolve support tickets in a timely manner.
• Assist in maintaining user accounts and access permissions.
• Perform basic troubleshooting of Windows systems and MS Office .
• Support inventory tracking of IT equipment and user devices.
• Escalate complex issues to senior IT staff as needed.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 year of experience in a similar IT support or helpdesk role.
• Experience with Windows OS, Office , and networking concepts.
• Experience with Active Directory.
• Basic knowledge of virtualization environments (VMware, ESXI, etc.).
• Strong communication skills and a helpful attitude.
• Willingness to learn and grow in a fast-paced IT environment.
• Work location: Al tahrir sq. – cairo.

Additional Information:

This is a full-time position located in our office in (Al Tahir sq.)

please send your resume to - with the subject
"Helpdesk Specialist"
or send your resume to

Company Description

Centro is a diversified technology solutions provider that empowers businesses through integrated technology solutions and security enablement. Our dynamic solutions allow clients to take full advantage of digital opportunities by orchestrating various processes. We pride ourselves on delivering exceptional results and building lasting relationships through our wide range of services and a culture of shared success.

Role Description

This is a full-time, on-site role for an IT Helpdesk Specialist, located in Cairo. The IT Helpdesk Specialist will provide technical support and assistance to end-users both over the phone and in person. Daily tasks include troubleshooting technical issues, managing hardware and software configurations, and maintaining IT systems. The specialist will also be responsible for responding to service requests, providing IT support, and ensuring efficient operation of the company's technology infrastructure.

Qualifications

• Technical Support and Troubleshooting skills
• Experience with Hardware and Software Management
• IT Systems Configuration and Maintenance skills
• Excellent Communication and Customer Service skills
• Ability to work independently and as part of a team
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus

Company Description

Unlimited Egypt Group is rapidly establishing itself as a leader across several industries, including travel and transportation, real estate, food and beverage, and medical devices in Egypt and the Middle East. Since its inception in 2011, the company has developed the experience, culture, and talent to achieve market leadership. Unlimited Egypt Group continues to grow and make significant contributions to multiple industry sectors.

Role Description

This is an on-site, full-time role for a Help Desk Specialist located in Cairo, Egypt. The Help Desk Specialist will be responsible for providing technical support, troubleshooting issues, and supporting desktop computers. The role also involves customer support and handling help desk inquiries to ensure efficient resolution of technical problems.

Qualifications

• Technical Support and Help Desk Support skills
• Troubleshooting and supporting desktop computers
• Customer Support experience
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Prior experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred

Responsibilities

• Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
• Routine maintenance of the HW and SW according to agreed plans.
• Perform minor software and minor hardware repairs.
• Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
• Maintain inventory of all IT equipment.
• Handle all documentation for hardware and software, maintenance and problem resolutions.
• Properly escalate unresolved queries to the next level of support or external consultant.
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Maintain network servers such as file servers, AD, Print
• Support LANs, WANs, network segments, Internet, and intranet systems.

Job Requirements

BC. S in Computer Science or a related discipline

Experience:3-5 Years' experience

Excellent usage of Google Suite

Knowledge in active directory is a MUST

Perfect English Language is a MUST

Knowledge in networking (VPN, virtualization, and firewall) "Mandatory"

Knowledge in switches and routers "Mandatory"

Knowledge in servers and storage (Dell, HP, IBM …. etc)

Knowledge in VMware

CCNA & MCSE knowledge

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