31 Employer Relations jobs in Egypt

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
**What will I be doing?**
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
+ Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
+ Be responsible for special room assignments and suite occupancies
+ Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
+ Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
+ Manage the Guest Relations Desk in the hotel lobby
+ Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
+ Maintain the inventory of Guest amenities
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ A passion for delivering exceptional levels of Guest service
+ Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
+ Computer literate and able to navigate through Company systems
+ Professional manner with an emphasis on hospitality and guest service
+ Guest relations experience in the hotel, leisure, and/or entertainment sectors
+ Proven ability to listen and respond to demanding Guest needs
+ Conflict resolution experience
+ Cash handling experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Agent_
**Location:** _null_
**Requisition ID:** _HOT0BIVM_
**EOE/AA/Disabled/Veterans**

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings and Executive Lounge Meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BNT7_
**EOE/AA/Disabled/Veterans**

**Employer**:5* Hotel

**Contract**: 12 months

**Joining date**: within one month (once documents are ready)

Company provides:

- Work visa
- Airline Tickets
- Medical Insurance
- Accommodation
- Duty Meals

Positions
**Position**: Guest relations agent
**Basic salary**: 650 USD

**Requirements**:

- English Upper-Intermediate or above
- Experience in a similar role
- Positive mindset
- Good communication skills

**Description of the Role**:
**Responsibilities**:

- Perform A2P SMS testing using different available tools and systems
- Provide gap analysis and market intelligence about different MNOs
- Responsible for proposing business rules to be applied in different firewall systems to protect against grey market
- Responsible for raising a flag and alarm when a leakage occurs
- Perform traffic and price sensitivity analysis and traffic projections
- Prepare the needed data to prepare exclusivity business cases
- Prepare management reporting and dashboards.
- Demonstrate detailed knowledge in wholesale A2P SMS business and traffic trends
- Ability to identify opportunities and new customer acquisition
- Monitor and analyze different market trends and rates

**Requirements**:

- Strong analytical and problem-solving skills
- Detailed knowledge in wholesale A2P SMS
- 4-7 years of experience in A2P SMS testing and monetization
- Bachelor's degree in commerce, computer science, engineering or equivalent
- Fluent in English
- Reading and understanding Arabic, ordo or French is a plus
- Excellent communication and interpersonal skills
- Organized, punctual, and professional attitude
- Logical thinking and argument
- Experience creating detailed reports and giving presentations.
- High level of commitment and finishing tasks on deadline
- AI tools awareness
- Ability to manage multiple tasks and adapt to a changing, fast-paced environment.
- Excellent Excel and PowerPoint skills
- Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture.
- Familiarity with SMS technologies and authentication alternatives
- Knowledge of grey market analysis and the ability to identify market trends and patterns
- Communication skills and ability to collect intelligence for different markets we are testing
- Proficiency in data analysis and reporting tools
- Understanding of regulatory compliance and industry standards related to A2P SMS
- Working under stress and for long hours
- Ability to perform root cause analysis, building models, and generating data driven results
- Ability to influence stakeholders and work closely with them to determine acceptable solutions.

The role entails an organized and an analytical person with strong technical skills. A strong grasp of

modern technology and social media is essential to the job as well as having the expertise in

understanding spreadsheets, databases, and financial analysis.

A large part of the job is about effective communication, so they must be an expert in written and

verbal communication to getting ideas across.

**Job Types**: Full-time, Part-time, Temporary, Contract
Contract length: 12 months

Pay: Up to E£5,000.00 per month

Expected hours: 8 per week

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Would you like to work for a market leader in international healthcare? Do you consider you have the right experience for an Employee Specialist role? If yes, then send us your resume and enter the recruitment process right away!
This role will serve as the Employee & Labour Relations (ELR) Partner for North Africa and Middle East, where you will work directly with Senior leaders, managers, and employees to provide advice and coach both parties on all employee relations issues including guidance on performance improvement, disciplinary processes, restructuring activities, employment legal issues, investigations, conflict management. For this role, you are expected to be based in Cairo, Egypt.
**Responsibilities may include the following and other duties may be assigned:**
+ Performs effective case management of people related issues such as: ER issues, disciplinary actions, legal issues (harassment, discrimination, etc.), performance improvement (including Performance Improvement Plans and Coaching plans), involuntary terminations, policy interpretation and investigations
+ Responsible for, and consults and coaches leaders, on employee relations, performance improvement, restructuring. Partners closely with the HR Business Partner and other Centers of Expertise (CoE's) on organizational effectiveness issues spanning all levels within the organization related to ER. Provides advice and counsel to leaders on employment related practices, policies, and employment laws
+ Provides counsel and facilitates prompt and effective resolution of workplace conflict to address issues for employees, managers, and leaders in a manner consistent with Medtronic policies, practices and legal considerations. Utilizes various conflict management techniques, including mediation, conflict coaching, etc.
+ Timely enters and updates cases in the ER Case Management System (ServiceNow) to support the ability to generate accurate, real-time reports/dashboards in a centralized system
+ Plays key leadership role in planning and executing restructuring initiatives, reduction in force, resulting in employee transitions
+ Partners with Legal & Compliance in conducting investigations, researches policies/practices, creates and gathers documentation, makes recommendations and implements resolutions when applicable
+ Maintains strict confidentiality throughout conversations and investigations. Manages highly confidential human resources information and exercises sound judgment in handling or working with confidential data and situations, whilst effectively navigates a highly matrix environment ensuring alignment, regular communication and follow-up with multiple stakeholders as required
**Required Knowledge and Experience:**
+ Bachelor's Degree or equivalent
+ 5+ years of experience in a similar position
+ Ability to work in a fast-paced multinational environment
+ Ability to communicate effectively (oral/written) in English
+ Proven organization skills and ability to prioritize and manage multiple projects and/or cases
+ Demonstrated ability to interpret HR policies and procedures as well as, country legislation
+ Demonstrated ability to provide proactive partnership to leaders
+ Demonstrated collaboration and influencing skills
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Proven objective decision-making, good judgement and issue resolution skills
+ High attention to detail
+ Strong ethical standards
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

**Job Description**:
**Reference Number: CEBLR8**

**Responsibilities**:

- Responsible for supporting the development and implementation of strategies and plans to support the Bank’s communication process with external stakeholders, including shareholders, customers, partners, media and the public. The jobholder functions as a key part of the Bank’s public information dissemination team, producing such items as press releases, corporate brochures, website news and publications updates, client communications, presentations, and managing the Bank’s brand image.
- Develop and implement the Bank’s communications strategy and plan, ensuring integration with the Bank’s Strategic Plan and Annual Business Plans using all appropriate media channels. As part of this scope, the job holder will provide ongoing guidance and direction to the PR team and partners to ensure that communication is accurate, timely, relevant, informative, and complete and ensure coordination of messages and other communications are handled in harmony with the organization’s policy.
- Plan, prepare and implement the dissemination of all business information through appropriate channels to keep the Bank’s key stakeholders, public and other target groups, such as clients, governments, and other international organizations, informed and up to date about the Bank’s programs and achievements, and conduct appropriate research for the development of campaigns to raise the profile of the Bank among target audiences.
- Assist in developing appropriate corporate information and promotional materials for the media, including press kits, media briefings, key messages and corporate information summaries, in conjunction with relevant Bank departments and ensuring regular update of documents.
- Develop and maintain positive working relationships with targeted media outlets, including print, broadcast, online and social media, and manage day-to-day relationship with public relations agencies, as the case may be.
- Create and manage a robust pipeline of media opportunities and coordinate media encounters involving members of the Bank’s Management, including scheduling, preparing speaking briefs, managing interviews and writing and distributing press releases and editorials to local, international and trade specific media.
- Responsible for developing and implementing the Social Media strategy in order to increase the Bank’s online and social presence and improve brand build efforts by combining social media engagements with on and offline promotion of the Bank’s activities and achievements.
- Provide French and/or Arabic language support for the work of the Communications and Events Department by undertaking the drafting and editing of French or Arabic language versions of communications products.
- Monitor, track, and measure media coverage of the Bank’s activities in the media channels and prepare media impact reports, holding statements and scenario plans as required for Management.
- Assist in coordinating and managing the Bank’s website to ensure that online information is up to date and accurate.
- Any other duties as may be assigned by management.

**Requirements**: Qualification and Skill**
- First degree in Communications, Journalism, or related disciplines and a post graduate degree in the same or related fields from a recognized University.
- Sound experience of at least 8 years with a leading organisation, preferably international, and demonstrated experience of communications strategy development and implementation.
- Excellent verbal and written communication skills in English and proficiency/ability to work in French or Arabic. Knowledge of the Bank's other working languages (Portuguese, etc.) is an added advantage.
- Strong digital and social media management skills.
- Familiarity with functions and operating modalities of financial service institutions will be a clear advantage.
- Ability to communicate and function in a culturally diverse and change oriented setting and good knowledge of the African continent.
- Ability to engage senior officials of media companies, banks, corporates and governments for purposes of disseminating required information about the Bank.
- Willingness to travel extensively and to work long hours where required in order to achieve the Bank's objectives.
- Demonstrated leadership capabilities, including ability to build and nurture relationships with internal and external counterparties to attain goals.

**Contractual information**:

- Permanent.
- Willing and able to relocate to Cairo, Egypt for the opportunity.

**Caleb Ebrahim**

Recruitment Consultant

**Finance, Fintech & IT**

About Company

**Additional Information**
**Job Number** 25133619
**Job Category** Rooms & Guest Services Operations
**Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

**What will I be doing?**

As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

**What are we looking for?**

Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!