139 Employee Support jobs in Egypt

**Salary**:

- 15000 l.E

**Requirements**:

- Fluency in English is A Must.

**Benefits**:

- Morning Shift.
- Location New Cairo.
- Transportation provided.
- Medical & Social insurance.
- Gym Access.
- Learning and Development courses.
- career path.

**Role Description**

**Qualifications**
- Customer Support, Customer Service, and Phone Etiquette skills
- Experience in maintaining high levels of customer satisfaction
- Ability to handle customer inquiries and resolve issues effectively
- Strong communication and interpersonal skills
- Attention to detail and problem-solving abilities
- Experience in the customer service industry is a plus
- Fluency in English and Arabic is required
- High school diploma or equivalent

Industry
- Outsourcing and Offshoring Consulting

Employment Type

Full-time

**Job Types**: Full-time, Permanent

Pay: E£15,000.00 per month

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain **French speaking Sales Support Specialists** to support our commercial teams across various stages of the opportunity life cycle. This role is critical in enabling revenue generation by providing high-quality support on non-sales activities, ensuring deal accuracy, and transforming complex data into actionable insights. The ideal candidate will be detail-oriented, analytical, and highly collaborative-helping streamline processes, improve efficiency, and act as a trusted partner to internal stakeholders worldwide.
**Your role in our mission**
+ Create, review, and manage complex **pricing models, quotes, and contract documentation** , ensuring accuracy and completeness.
+ Support **deal desk operations** , enabling smooth progression of opportunities through governance workflows and approval stages.
+ Coordinate contract execution through e-signature platforms and oversee progression of complex opportunities.
+ Consolidate, analyze, and interpret **sales, pricing, and customer data** across multiple platforms to produce actionable insights and recommendations.
+ Develop and deliver reports, presentations, and metrics dashboards to track SLAs, deal progress, and pricing performance.
+ Provide support for compliance-related activities, including due diligence, security questionnaires, and quality assurance documentation.
+ Collaborate with sales, account management, and country teams to **improve processes, resolve bottlenecks, and support training initiatives** .
**Valued skills and experience**
+ Bachelor's degree in Business, Economics, Finance, or a related field is preferred.
+ Several years' experience in **sales support, commercial operations, deal desk, or global bid management** , ideally within a multinational or matrixed organization.
+ **Hands-on pricing experience** or strong commercial acumen; equally valuable are candidates with deep **process, governance, or workflow experience** who can drive operational excellence.
+ **Excel / Google Sheets expertise is mandatory** (advanced formulas, pivot tables, modeling, and data analysis). Ability to quickly learn and master new tools and systems is required.
+ Experience with **CRM systems such as Salesforce** ; ability to manage pipeline stages, workflows, and governance processes effectively.
+ Strong data interpretation skills: able to consolidate large data sets, extract trends, and provide actionable insights that drive pricing and sales performance.
+ Proven ability to produce highly accurate and complete documentation, including pricing models, contracts, and compliance questionnaires, under tight deadlines and multiple concurrent SLAs.
+ **Fluency in English is essential**
+ Excellent communication skills, with the ability to engage and influence stakeholders across sales, finance, and commercial operations.
+ Strong time management, prioritization, and multitasking abilities; must be comfortable balancing shifting priorities and managing multiple complex projects simultaneously in a fast-paced environment.
**Discover what we offer**
+ Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
+ Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging
+ Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities
+ Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
+ Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
+ Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
+ Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
+ Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
+ Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come
#LI-Remote
Category: Sales Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0091584

**Job Description**
**EXPERIENCE:** The ideal candidate should possess a minimum of 2-3 years of experience in sales/telesales and/or customer services. It is advantageous to have a solid understanding of the region and customer behavior, along with a strong desire to further develop this knowledge. The role will involve collaborating effectively and openly with diverse team members.
**QUALIFICATIONS:**
+ Proficient English, and French or German skills.
+ Very good communication skills, both written and verbal
+ Proven experience in sales and/or support services, preferably in IT&C
+ Proven influencing and negotiation skills
+ Works independently and is self-motivated, focused, and driven to achieve goals
+ Projects a positive, and professional image
+ Strong problem solving and objection handling abilities
+ Ability to deliver timely and accurate results, attention to detail
+ Ability to effectively manage multiple tasks and priorities
+ Ability to adapt and acquire new skills quickly in a challenging and fast changing environment
+ Strong team player
+ Advanced computer skills (MS Office, etc.)
+ Bachelor's degree
**WHY WORK @ ORACLE DRC?**
At DRC, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies. We are looking for motivated candidates, and have programs in place for developing their careers.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Career Level - IC2
**Responsibilities**
**RESPONSIBILITIES:**
The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.
+ Sell Support Service Contract Renewals for existing Oracle customers and partners
+ Identify and close potential upselling opportunities
+ Correctly identify customer requirements and needs
+ Advise about support service offerings and their benefits
+ Educate customers on e-business practices and contractual terms & conditions
+ Respond to customer requests, queries, and complaints
+ Ensure contracts are correct and related offers sent in a timely manner
+ Drives automation through the Oracle store and support renewal portal
+ Interact with multiple departments in Oracle as required
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
to follow
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**Position Snapshot**:
Location: Cairo City, Egypt
Company: Nestlé Business Services.
Full-time

**Position Summary**:
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

This Position requires providing and managing POS material, maximizing the sales results by using an appropriate portfolio and effective supporting and promotion activities

**A day in the life of.**:

- To search for, identify and effectively use new sales opportunities based on the information about the market, customers, products, and competition. To compose channel strategies based on the data acquired and to participate on composing strategies for product groups’ sales.
- To plan effective promotion activities that support delivering of OP and are in line with marketing framework.Evaluate them afterwards. To regularly record and control spending of TTS resources (budget assigned for TP only).
- To actively collaborate on formation of action plan and on optimisation of products range.
- To closely collaborate and communicate with the members of sales team, marketing team, and other departments. To coordinate cooperation between sales representatives and customers on realization of promotions.
- To prepare “talor-made” offers for important customers, together with FWM, KAM and WSS specialist
- To propose, prepare and manage demonstrations for customers of Culinary NP.
- To produce accurate sales forecasts, in collaboration with other managers and team specialists, of common sales, sales of new products, promotions, and limited editions.
- To create and manage POS material for sales team’s needs (analyzing and managing of support material’s stock, ensuring its effective distribution, managing of budget for transport and storage, collaboration with suppliers in close cooperation with purchasing department)- To create and to be responsible for realization of orders of division Culinary NP in S.A.P.

**What will make you successful**:

- 1-2 years of experience
- Good communication skills.
- Hight Analytical skills.
- Proactiveness towards customers and colleagues.
- Good presentation skills.

**Benefits**:

Proficiency in English is a must
- Technical background is a major plus

**Job Types**: Full-time, Contract
Contract length: 12 months

Ability to commute/relocate:

- New Cairo: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (required)

**Language**:

- English fluently (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**Mission**:
Provide the technical support advices, information and service techniques to Atlas Copco team including local /Regional Distributors, handling all jobs related to machines and parts warranty:
**Day to day you will make a difference by.**
- S/he Provide on time technical support to Atlas Copco team and distributors.
- S/he Update the local and distributors service teams with new knowledge.
- S/he Manages and maintain all service tickets to ensure their resolution.
- S/he Carries on customer visits, making all technical investigation processes.
- S/he Handling all jobs related to product and parts warranty. Responsible for warranty assessment / evaluation and approve.
- S/he create failure reports for all failed major components reported from field. (Elements, Motors, MD Drums, VSD).
- S/he responsible for the establishment and implementation of all quality procedures related to technical support.
- S/he maintain relevant records and report on regular intervals any technical problems with high incidence rates.
- S/he promote the use of aftermarket products to insure best solution and customer satisfaction.

**In return for your commitment, we can offer you.**
- A dedicated, interactive and supportive team, ready to welcome you.
- Regular engagement with your direct Manager, face-to-face and over the telephone.
- Training throughout your career.
- A satisfying career

**The person we are looking for has.**
- Experience in the compressed air industry would be a plus. If you are willing to learn, we are happy to teach.
- A mechanical or electrical engineering qualification - although this is desirable rather than essential.
- Excellent general computer skills.
- A good standard of presentation skills.
- Proficient oral and written communications skills

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Job description
We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.

Customer Support Manager Responsibilities:
Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.

Customer Support Manager Requirements:
High school diploma or equivalent.
Proven experience as a customer support specialist for more than 5 years of experience
Speaking Arabic and English is required

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

Multinational comapny is hiring a customer support agents for an English account from site
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotatiotional shifts

**Job Types**: Full-time, Permanent, New grad

**Salary**: Up to E£8,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)