157 Employee Relations Specialist jobs in Egypt

Company Description

As-Salam International Hospital, established in 1982, is a leading healthcare provider in Egypt, known for offering international standards of medical services. With a team of dedicated professionals from Egypt and around the world, the hospital uses the latest technology to set the benchmark in patient care and service. As-Salam International Hospital is undergoing extensive renovations to expand its capacity to over 350 beds, and will feature a new medical tower to meet the growing community needs with comprehensive wellness, health, and medical services all under one roof. The hospital is committed to excellence and continuous enhancement of its services and facilities.

Role Description

This is a full-time on-site role for a Guest Relations Specialist located in Cairo. The Guest Relations Specialist will be responsible for managing guest relations and ensuring a positive experience for all patients and visitors. Daily tasks include handling inquiries, addressing concerns, and providing support to guests throughout their visit. The role involves coordinating with medical and administrative teams, facilitating smooth communication, and enhancing customer experience.

Qualifications

• Guest Relations and Customer Service skills
• Excellent Communication and Customer Experience skills
• Experience in Sales is a plus
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Proficiency in multiple languages is an advantage
• Previous experience in a healthcare setting is preferred
• Bachelor's degree in Hospitality, Business Administration, or a related field

An Award-Winning Design Studio specializing in architecture, interior, and landscape design — is expanding its team

Renowned for innovation and excellence, we turn unique visions into remarkable spaces that inspire.

We're looking for a
Client Relations Specialist
who will play a key role in shaping client experiences and ensuring strong, long-lasting partnerships.

Responsibilities:

• Act as the primary contact point for clients, providing seamless communication and top-notch support.

• Build and nurture trust-based, long-term relationships with clients.

• Understand client needs deeply and coordinate with internal teams to deliver tailored solutions.

• Handle client inquiries, requests, and feedback with speed, empathy, and professionalism.

• Align client expectations with project deliverables, ensuring clarity and satisfaction at every stage.

• Provide regular updates, reports, and follow-ups throughout the project lifecycle.

• Proactively assist in resolving concerns to maintain exceptional satisfaction and loyalty.

• Contribute ideas and actions that enhance the client experience and strengthen our brand reputation.

Requirements:

• Bachelor's degree in Business, Communications, Marketing, or related field.

• From 2-4 years of experience in Sales and client relations.

• Proven track record in sales, business development, or account management (preferably in design, real estate, or luxury industries).

• Excellent command of English (written and spoken).

• Strong interpersonal skills, professionalism, and the ability to manage multiple priorities with ease
  Industry:
  Architecture & Design.

Location:
Heliopolis, Cairo

Working Days:
Sunday – Thursday

Working Hours:
10:00 AM – 6:00 PM

What We Offer

• Social & Medical Insurance.

• Friendly, collaborative work environment.

• Ongoing Learning & Development opportunities

• Exposure to prestigious projects and creative talent

• Additional benefits and perks

If you're passionate about building relationships and thrive in a creative, design-driven environment, we'd love to hear from you

Objectives

• You should be responsible for handling customer inquiries, overseeing the booking process, and ensuring that guests have an enjoyable experience during their stay.
• You should be familiar with reservation systems and have excellent communication skills, both written and verbal.
• Ensure the perfect communication skills with clients

Responsibilities

• Handle reservation inquiries using computerized reservation systems to assist in making any related accommodation reservations for customers
• Identify your customers in cooperation with the team and head
• Answer inquiries from potential customers regarding reservations and accommodations, provide information about services, rates, and availability
• Quick in getting back to guests through all way of communications do not exceed 10-15 minutes
• Process payments for reservations and confirmation details to customers
• Assist customers in planning accommodation arrangements by offering recommendations and information about different options
• Handle changes, cancellations, or upgrades to existing reservations
• Focal point with assigned guests, interact directly with guest in solving any issue related to their reservations either staff related, or maintenance related.
• Maintain accurate records / report of reservations and all transactions
• Record all positive feedback from customers to focus on more improvement
• Record all negative feedback, raise to quality and optimization division
• Ask guests to register feedback online through google
• Monitor all check-in and check-out date and time through phone / written communication, record any delay and raise it to the concerned staff to do the needful.
• Keep guests updated on any related issue to their booking on behalf of the organization
• Call guest before check-in to ensure all details and after check-out to have a quick survey, report to management

Qualifications

• Bachelor's degree or equivalent certificate
• Training certificates or equivalent experience preferred
• Sufficient Experience with reservation systems and software
• Ability to interact perfectly and achieve the customer's satisfaction
• Strong communication skills, both written and verbal
• Ability to work well under pressure and in a fast-paced environment
• Excellent customer service skills
• Strong attention to detail and organizational skills
• Detail oriented, Proactive
• Time management

Company Description

At Chatlink, we build strong relationships through loyalty, honesty, and dedicated support. By prioritizing integrity and adhering to high ethical standards, we continuously innovate to offer exclusive, cost-effective solutions in global SMS termination. With extensive bidirectional A2P SMS connectivity, real-time monitoring, and a focus on emerging markets, we serve Mobile Network Operators, resellers, brands, and OTT providers. Join us for unmatched connectivity, profitability, and customer satisfaction.

Role Description

This is a full-time remote role for a Carrier Relations Specialist. The Specialist will be responsible for managing and nurturing relationships with carriers, ensuring seamless communication and coordination. Day-to-day tasks include negotiating contracts, handling sales interactions, overseeing telecommunications logistics, and monitoring carrier performance to achieve optimized connectivity and client satisfaction.

Qualifications

• Experience in managing Carrier Relationships and Telecommunications
• Knowledge on A2P and messaging must
• Strong Communication and Sales skills
• Proficiency in Logistics Management
• Ability to work independently and remotely
• Excellent negotiation and problem-solving skills
• Relevant experience in the telecommunications industry is a plus
• Bachelor's degree in Business, Communications, or related field

Company Description

Centro is a diversified technology solutions provider that empowers businesses to take advantage of digital opportunities through process orchestration and security enablement. Our dynamic set of integrated technology solutions and a broad range of services enable us to deliver exceptional results. We are committed to building lasting relationships with our clients through a culture of shared success.

Role Description

This is a full-time on-site role for an Employee Relations Specialist, located in Cairo. The Employee Relations Specialist will be responsible for managing and improving employee relations, handling employee grievances and disciplinary procedures, ensuring compliance with labor laws and company policies, and providing coaching and guidance to employees and managers. The role will also involve conducting investigations into workplace issues, mediating disputes, and supporting performance management initiatives.

Qualifications

• Experience in employee relations, conflict resolution, and grievance handling
• Knowledge of labor laws and company policies
• Strong communication, mediation, and negotiation skills
• Ability to conduct thorough investigations and provide coaching and guidance
• Experience with performance management and disciplinary procedures
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Strong interpersonal and problem-solving skills
• Ability to work independently and handle sensitive information with confidentiality

At Dentaquick, we are dedicated to providing our clients with the best products and services, ensuring a seamless experience from the first call to the moment of delivery. We are seeking an enthusiastic Client Relations Specialist who is customer-focused, adept at identifying opportunities, and possesses a strategic mindset to drive success.

Here are your responsibilities:

Job Description

Customer Support:

• Serve as the first point of contact for clients via hotline, email, or live chat, addressing inquiries, resolving issues, and providing technical support.
• Assist clients in navigating the website and application, troubleshooting technical problems, and ensuring a seamless digital experience.
• Respond promptly and professionally to client concerns, escalating complex
• issues to relevant departments when necessary.

Client Onboarding:

• Guide new clients through the onboarding process for the website and application, ensuring they understand how to use the organization's services effectively.
• Provide step-by-step instructions and personalized assistance to ensure successful registration and utilization of digital tools.
• Follow up with newly onboarded clients to answer questions and address any challenges they experience during their first interactions.

Feedback Collection:

• Gather and document client feedback on services, the website, and the application to identify areas for improvement.
• Conduct surveys or informal follow-up conversations with clients to understand their needs and expectations.
• Share feedback with the Customer Relations Manager and other relevant teams to drive service enhancements.

Support for Smaller Clients:

• Manage client inquiries and orders for smaller, infrequent accounts, ensuring all clients receive the same level of care and attention.
• Guide to help these clients place orders, track shipments, and resolve minor issues.
• Identify opportunities to convert smaller clients into medium-sized accounts by promoting relevant packages and services.

Cross-Functional Collaboration:

• Work closely with the Customer Relations Manager, Purchasing Team, and Finance Team to ensure accurate data entry and smooth order processing for smaller clients.

Working Conditions:

• Working Hours: 10 am to 6 pm
• Fixed days off: Friday & Saturday
• Location: Ard el Gold - Heliopolis, Cairo
• Work Model: On-site
• Social and medical insurance provided

If you envision yourself thriving in this role and helping elevate the Client Relations team to new heights of commitment and opportunity, this is the place for you We would love to hear from you

Client Relations & Community Specialist – Cairo

Join Try GC (Grand Community), a leading bulk influencer marketing company in MENA. We operate in 52 countries.

Website:

Key Responsibilities

Conduct daily calls/meetings with prospective clients

Research clients' social media & market trends

Pitch influencer strategies using case studies

Generate leads (online & offline) and attend industry events

Update CRM and report daily activities

Coordinate with internal teams for smooth onboarding

Requirements

Bachelor's in Marketing/Business or related field

2+ years of sales experience (marketing/advertising preferred)

Excellent communication & organization skills; strong social media knowledge

On-site, Cairo (Masr El Gedida).

Package

9 working hours/day including 1-hour break (flexible)

1 day off/week

Competitive salary + commission + bonuses

Clear career path & supportive team

Appl

yEmail (preferred):

mWhatsApp:

5Subject: CV – Client Relations – Cairo – (Your Name

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• Manage all procedures related to export subsidies and incentives offered by governmental authorities (e.g., Export Development Fund).
• Prepare, review, and submit all required documentation (export invoices, shipping documents, customs certificates, etc.) in compliance with official requirements.
• Follow up with government offices and export councils to ensure timely collection of due subsidies and resolve any issues or discrepancies.
• Maintain regular communication with finance, logistics, and sales teams to align on eligible shipments and required documents.
• Monitor changes in government regulations and programs related to export incentives and communicate updates internally.
• Prepare periodic reports on collected subsidies, pending claims, and forecasted support amounts.
• Build and maintain strong relationships with relevant government entities, export councils, and trade associations.
• Ensure all claims and documentation are submitted accurately and on time to avoid rejections or delays.
• Identify opportunities to maximize benefits under available export incentive schemes.
• Assist management in audits or compliance checks related to government support programs.

• Bachelor s degree in Business Administration, Economics, Accounting, or related field.
• (+4 years) of experience in export operations, government relations, or handling export subsidies.
• Strong knowledge of governmental export support schemes and documentation requirements.
• Experience dealing with export councils and government authorities.
• Good command of English (written and spoken).
• Proficiency in MS Office (Excel, Word, PowerPoint).

About the Role:

We are seeking a Client Relations Specialist to join our team in the power generation sector. The role is focused on building and maintaining strong client relationships, understanding customer needs, and ensuring effective communication between clients and internal teams. The ideal candidate will act as a trusted advisor, ensuring client satisfaction and contributing to business growth.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring their needs are understood and met.
• Build long-term relationships with key accounts and stakeholders.
• Collaborate with sales, operations, and technical teams to deliver tailored solutions.
• Manage client inquiries, resolve issues promptly, and escalate when needed.
• Conduct regular meetings and reviews with clients to track performance and identify opportunities for improvement.
• Support in preparing proposals, contracts, and presentations for clients.
• Monitor client satisfaction levels and gather feedback for continuous improvement.
• Contribute to business development by identifying cross-selling and upselling opportunities.

Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 1–3 years of experience in client relations, account management, or customer service, preferably in the power generation, energy, or industrial sector.
• Strong interpersonal and communication skills with the ability to build trust and credibility.
• Problem-solving and conflict-resolution skills.
• Ability to manage multiple accounts and prioritize effectively.
• Knowledge of power generation solutions, systems, or services is an advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools.