584 Employee Relations Manager jobs in Egypt

Company Description

Join us at Accor, where life pulses with passion

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,

Join us and become a Heartist.

Job Description

• • Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.

  2.2 Create a communication bridge between guests and operational departments.

  2.3 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of guests.

  2.4 Find solutions by keeping guest satisfaction at the fore.Approve the "Through Our Guests' Eyes" report prepared according to requests, needs and demands placed by guests throughout the day.

  2.5 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.
  
  2.6 Ensure that a Welcome Letter is written and sent to guests staying at the hotel.

  2.7 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.

  2.8 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.

  2.9 Conduct an internal communication meeting with the department at least twice every month and record the items discussed.

  2.10 Responsible for procuring and protecting the supplies required to manage the office.

  2.11 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.

  2.12 Identify the personal expectations and tendencies of guests and work on future concepts accordingly.

  2.13 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.

  2.14 Inform the General Manager about any diseases and health problems of guests.

  2.15 Prepare the "Monthly Timecard Report" for Guest Relations employees and submit the report to the Personnel Department.

  2.16 Prepare the weekly work schedules for Guest Relations employees.

  2.17 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.

  2.18 Take part in the Emergency Response Teams and manage and deploy his/her own team.

  2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).

  2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased

Qualifications

• At least a Bachelor`s Degree or vocational diploma.
  
   Experience: At least 7 years of experience in the Hospitality industry following theoretical education.
  
  Foreign Language: English Proficiency is a must as well as either Fluency in Russian or German to communicate with guests .
  
  ourses and Training: Prior attendance in seminars and trainings in the related field.
  
  omputer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
  
  kills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility.

Additional Information

2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,

reduce environmental pollution and harmful effects to the environment and lead to

staffs.

2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with

laws, controlling reducing chemical dirtiness.

2.25 Carry out all responsibilities related to the quality management and food safety

management systems implemented at the facility.

2.26 Carry out all other duties assigned by managers and hotel management not specified

in the job description.

The Role
As a Tenants Relations Manager, you will be expected to handle the requests, queries, and complaints of all tenants. Your professional demeanor, customer service skills, attention to detail, and overall work ethic and efficiency will be key to your success and growth within Savills Egypt, as well as to the success of the Property Management department.

We are looking for a conscientious and driven Tenants Relations Manager to join our thriving Property Management team. Flexibility and a positive, proactive attitude are vital.

Savills is a globally recognised real estate brand and offers excellent opportunities for growth and development. We are seeking a motivated and professional individual who is eager to benefit from the support and experience the brand can offer.

*Key Responsibilities *

• Communicate tenant queries, complaints, and issues with the concerned team(s) in order to fix and ensure proper feedback, updates, and response have been communicated with tenant as necessary.
• Ensure all tenants are aligned and comply with policies and regulations defined in the Tenant Handbook, Administer Tenant Issue and Complaints Resolution process.
• Partner with and liaise between tenants and various Real Estate teams including Marketing, Operations, Security, Facility Management, Hard Services, Health & Safety, Finance, Legal, Retail Design & Delivery; to agree and deliver business specific projects.
• Responsible for managing a portfolio of tenants during their tenancy. including developing and managing effective relationships across tenants, the property management team, customers, and cross-functional staff.
• Ultimately build relationships to ensure the successful delivery of the short-, medium- and long-term expectations of the company and landlord whilst implementing strategies to advance retailers revenue, profitability, operations, and sustainability.
• Work with the marketing team to implement and communicate plaza and retailer campaigns and communicate initiatives to tenants.
• Collect Tenant's Monthly and annual audited sales reports.
• Establish leasing objectives for potential vacancies or new retail units for the relevant assets.
• Ensure that all leasing enquiries are serviced promptly and professionally, arranging site visits for potential, suitable Tenants.
• Undertake initial negotiations with prospective Tenants, for presentation to the Leasing Committee for final selection and then finalizing the deal with the agreed brand or concept in line with the approved budgeted revenue.
• Maintain occupancy levels and revenue levels in property, renewing lease expiries that are due, in line with the agreed leasing strategy for the relevant asset.
• Identify any potential problem tenancies or vacancies in advance where possible, through sales data/operations feedback and formulating a replacement strategy for implementation.

Skills, Knowledge And Experience

• Bachelor's degree in Real Estate, Property Management, Business Administration, or related field.
• 4-6 years in tenant relations management, property management, or leasing within retail or commercial real estate.
• Strong interpersonal and communication skills, with the ability to engage effectively with tenants, stakeholders, and cross-functional teams.
• Problem-solving abilities to manage tenant queries and issues efficiently and diplomatically.
• Organizational and project management skills, with an emphasis on managing multiple tenants and projects simultaneously.
• Analytical skills to interpret sales reports, occupancy levels, and leasing data to inform strategy.
• Negotiation skills for effective leasing discussions and renewals, balancing tenant and business needs.

Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.

Uptown October Developments is a dynamic investment and development company committed to creating exceptional opportunities in Egypt's growing market. Our focus on strategic partnerships and innovative projects has positioned us as a leader in the investment and educational development sectors.

Key Responsibilities:

• Investor Relations:
  Serve as the primary liaison between external investors and our development teams
• Meeting Coordination:
  Schedule and manage strategic meetings, presentations, and discussions with investors
• Reporting:
  Prepare and distribute comprehensive reports and project updates for stakeholders
• Event Management:
  Plan and execute investor presentations, project launches, and partnership ceremonies
• Communication:
  Facilitate clear communication between external parties and internal teams
• Documentation:
  Maintain detailed records of all investor interactions and agreements

Qualifications:

• Bachelor's degree in Business Administration, Communications, Public Relations, Marketing, International Relations, or related field
• 2-4 years in stakeholder relations, investor relations, or business development
• Experience in investment, real estate, or educational development sectors (preferred)
• Fluent in Arabic and English is a must
• Outstanding written and verbal communication skills
• Exceptional ability to build and maintain professional relationships

Work Conditions:

Location:
El-Shiekh Zayed City, Egypt

Reports to:
Chief Executive Officer (CEO)

Employment Type:
Full-time

Send your CV and cover letter to

mentioning Application for Investors Relations Manager Position

(1) Company Description

TAYCOON-UK

is a premier consultancy firm offering comprehensive consultancy services globally. We specialize in developing customized strategies tailored to the specific needs of each client. Our team of highly skilled professionals brings diverse expertise to each project, working collaboratively to deliver meaningful outcomes. We serve various industries including Retail, Finance, Technology, Supply Chain, and Education with flexible, scalable, and resilient solutions. We prioritize building strong client relationships and fostering growth and success for our clients in today's fast-paced business environment.

(2)Role Description

Our Client is a Real estate & Construction Company which has a several Projects in New Cairo & Delta , with potential Business Growth domestically & Regionally through strategic partnership with regional & global key players.

This is a full-time, on-site role located in Cairo for a Customer Relationship Management (CRM) Manager. The CRM Manager will oversee the development and implementation of CRM strategies, analyze customer data, and manage relationships with new and existing clients. Daily tasks include market segmentation, sales strategy development, project management, and collaborating with various departments to enhance customer satisfaction and loyalty.

(3) Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• Experience >7-10 year in the Real-estate Development & Construction or related industry is a plus
• Proven experience in a similar role at least 3-5 years
• Strong Analytical Skills and Project Management abilities
• Effective Communication and Sales skills
• Experience in Market Segmentation
• Ability to work well independently and collaboratively

(4) Main Responsibilities

• Client Reception and Awareness Stage & Customer Due Diligence Regarding Contract Content and Conditions
• Handling Purchase Contracts and Signing
• Payment Procedures and Checks ,Monitoring Deadlines and Penalties
• Problem Resolution and Escalation Lines: Effectively handle client complaints, escalate cases to relevant departments as needed, ensuring quick and effective resolution
• Contract Cancellation and Nullification Cases
• Procedures for Issuing Brokerage Commissions
• Regular Communication with Clients

(5) Key Performance Indicators (KPIs):

• Customer Satisfaction Score (CSAT): ≥ 85%
• Adherence to Payment Deadlines: ≥ 95%
• First Contact Resolution Rate: ≥ 90%
• Contract Cancellation or Nullification Rate: Less than a specified percentage (e.g., 2%)
• Compliance with Contract Policies and Legal Procedures: 100%
• Customer Response Rate: Within 24 hours
• Client Understanding and Agreement with Contract Terms: ≥ 95%

(6) Application Process:

Interested candidates are invited to submit their CV and cover letter to (-), Only matched applicant(s) will be connected for next step in application Process.

Deadline for application is 07th Oct.2025 ,

Waiting to welcome the selected colleague on board soon

We look forward to hearing from you

TAYCOON Egypt TEAM

Shifaay is a
fast-growing medical tourism and healthcare facilitation platform
connecting international patients with trusted hospitals, clinics, hotels, and transportation partners across Egypt. Our mission is to make healthcare travel
simple, safe, and seamless
.

We are looking for a
Provider Relations Manager
to join our team and lead the expansion of our partner network. This role is at the heart of Shifaay's growth — you'll build relationships with hospitals, clinics, hotels, and transport providers, ensuring world-class service quality for our clients.

Responsibilities

• Identify, approach, and onboard new providers (hospitals, clinics, hotels, apartments, transport companies).
• Negotiate contracts, commission structures, and service agreements.
• Maintain strong long-term relationships with partners to ensure ongoing collaboration.
• Work closely with operations and concierge teams to guarantee smooth patient journeys.
• Monitor provider performance and resolve issues to maintain high service standards.
• Report regularly on provider network growth and partnership performance.

What We Offer

• Competitive salary + performance-based incentives.
• Opportunity to work in the
  medical tourism and healthcare innovation
  industry.
• Direct impact on building a global brand from Egypt.
• Growth path into senior leadership as Shifaay expands regionally.

If you are passionate about building partnerships that make a difference in people's lives and want to be part of an ambitious healthcare startup — we'd love to hear from you

Apply now by sending your CV via LinkedIn or to

Guest Relations Manager - Waldorf Astoria Cairo Heliopolis

Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story

What we offer:

Thriving work environment.

Team members' special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits.

Daily duty meal.

Life insurance.

What will I be doing?

As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from Guests on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for long-stay Guests ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of Guest service is constantly maintained for Reception, Lobby area and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
• Communicate with the other departments to track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
• Maintain good communication and work relationships in all hotel areas
• Maintain staffing levels to meet business demands
• Attend all Reception meetings
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a similar role in hotels sector; preferably in a luxury property
• Passionate about delivering personalized guest service
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of guest service
• Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Forbes standard knowledge would be an asset
• A passion for delivering an exceptional level of Guest service
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Company Description
Join
us at Accor,
where
life pulses
with
passion
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality
is
a
work
of
heart
,
Join
us and
become
a
Heartist
.
Job Description
2.2 Create a communication bridge between guests and operational departments.

• Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.

2.3 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of guests.

2.4 Find solutions by keeping guest satisfaction at the fore.Approve the "Through Our Guests' Eyes" report prepared according to requests, needs and demands placed by guests throughout the day.

2.5 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.

2.6 Ensure that a Welcome Letter is written and sent to guests staying at the hotel.

2.7 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.

2.8 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.

2.9 Conduct an internal communication meeting with the department at least twice every month and record the items discussed.

2.10 Responsible for procuring and protecting the supplies required to manage the office.

2.11 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.

2.12 Identify the personal expectations and tendencies of guests and work on future concepts accordingly.

2.13 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.

2.14 Inform the General Manager about any diseases and health problems of guests.

2.15 Prepare the "Monthly Timecard Report" for Guest Relations employees and submit the report to the Personnel Department.

2.16 Prepare the weekly work schedules for Guest Relations employees.

2.17 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.

2.18 Take part in the Emergency Response Teams and manage and deploy his/her own team.

2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).

2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased

Qualifications

• At least a Bachelor`s Degree or vocational diploma.  Experience: At least 7 years of experience in the Hospitality industry following theoretical education. Foreign Language: English Proficiency is a must as well as either Fluency in Russian or German to communicate with guests . ourses and Training: Prior attendance in seminars and trainings in the related field. omputer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). kills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility.

Additional Information

2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,

reduce environmental pollution and harmful effects to the environment and lead to

staffs.

2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with

laws, controlling reducing chemical dirtiness.

2.25 Carry out all responsibilities related to the quality management and food safety

management systems implemented at the facility.

2.26 Carry out all other duties assigned by managers and hotel management not specified

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for an Assistant Public Relations Manager located in Cairo serve Safaga Project. The Assistant Public Relations Manager will be responsible for drafting and distributing press releases, maintaining media relations, overseeing strategic communications initiatives, and supporting overall public relations efforts.

Qualifications

• Skills in Press Releases and Public Relations
• Experience in Media Relations and Strategic Communications
• Excellent communication skills
• Strong organizational and multi-tasking abilities
• Ability to work effectively in an on-site environment
• Bachelor's degree in Public Relations, Communications, Journalism, or related field
• Experience in a similar role is a plus
• Ports Experience is a plus.