25 Employee Relations Manager jobs in Egypt

_Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality._
_It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!_
**What we offer:**
Thriving work environment.
Team members' special rates for Hilton hotels worldwide.
Thousand opportunities for career growth and development.
Comprehensive learning & development programs that fits all fields.
Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
Competitive compensation and benefits.
Daily duty meal.
Life insurance.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from Guests on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of Guest service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the other departments to track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a similar role in hotels sector; preferably in a luxury property
+ Passionate about delivering personalized guest service
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of guest service
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Forbes standard knowledge would be an asset
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager - Waldorf Astoria Cairo Heliopolis_
**Location:** _null_
**Requisition ID:** _HOT0BVG8_
**EOE/AA/Disabled/Veterans**

Placing advertising for job opportunities, in appropriate newspapers and with other channels. - based on organizations
- Talent requisition ,and onboarding the new employee
- Administrative role and hiring processes
- Manage salary accounts
- Monitor monthly day offs/ holidays for salary deduction wherever applied
- Partners with site-based managers to cater opportunities for HR intervention
- Protects the confidentiality and data
- Maintaining communication with managers regarding open positions.
- Support current and future business needs through the development, engagement, motivation and preservation of human capital
- Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
- . Works to determine when a job offer should be rescinded due to poor references.
- Follows legally prudent procedures in communicating with applicants.
- Ensures proper hiring procedures are followed with all applicants. This should include timely responses, adequate numbers of interviews, and reference checks.
- Conducts weekly orientations with all new hires. Ensures new hire paperwork is completed in a timely manner.
- Ensure that everyone abides by the laws and regulations and maintain organizational behavior within the institution.

**Requirements**:

- Written and verbal fluency in the required ENGLISH.
- The ability to work both independently and as part of a team
- The ability to work in a fast-paced environment
- Multitasking capabilities
- Strong organizational skills
- Experience: 3-5 years of industrial experience with other well-known firms will be preferable.
- Education: B.A or B.SC in the relevant field from a good university, prefer MBA specialist in HR

**Benefits**

**Salary**: Market competitive salary with health allowance, insurance,

Guldzon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, or any other legally protected characteristics.

**Job Description**:
**Reference Number: CEBLR8**

**Responsibilities**:

- Responsible for supporting the development and implementation of strategies and plans to support the Bank’s communication process with external stakeholders, including shareholders, customers, partners, media and the public. The jobholder functions as a key part of the Bank’s public information dissemination team, producing such items as press releases, corporate brochures, website news and publications updates, client communications, presentations, and managing the Bank’s brand image.
- Develop and implement the Bank’s communications strategy and plan, ensuring integration with the Bank’s Strategic Plan and Annual Business Plans using all appropriate media channels. As part of this scope, the job holder will provide ongoing guidance and direction to the PR team and partners to ensure that communication is accurate, timely, relevant, informative, and complete and ensure coordination of messages and other communications are handled in harmony with the organization’s policy.
- Plan, prepare and implement the dissemination of all business information through appropriate channels to keep the Bank’s key stakeholders, public and other target groups, such as clients, governments, and other international organizations, informed and up to date about the Bank’s programs and achievements, and conduct appropriate research for the development of campaigns to raise the profile of the Bank among target audiences.
- Assist in developing appropriate corporate information and promotional materials for the media, including press kits, media briefings, key messages and corporate information summaries, in conjunction with relevant Bank departments and ensuring regular update of documents.
- Develop and maintain positive working relationships with targeted media outlets, including print, broadcast, online and social media, and manage day-to-day relationship with public relations agencies, as the case may be.
- Create and manage a robust pipeline of media opportunities and coordinate media encounters involving members of the Bank’s Management, including scheduling, preparing speaking briefs, managing interviews and writing and distributing press releases and editorials to local, international and trade specific media.
- Responsible for developing and implementing the Social Media strategy in order to increase the Bank’s online and social presence and improve brand build efforts by combining social media engagements with on and offline promotion of the Bank’s activities and achievements.
- Provide French and/or Arabic language support for the work of the Communications and Events Department by undertaking the drafting and editing of French or Arabic language versions of communications products.
- Monitor, track, and measure media coverage of the Bank’s activities in the media channels and prepare media impact reports, holding statements and scenario plans as required for Management.
- Assist in coordinating and managing the Bank’s website to ensure that online information is up to date and accurate.
- Any other duties as may be assigned by management.

**Requirements**: Qualification and Skill**
- First degree in Communications, Journalism, or related disciplines and a post graduate degree in the same or related fields from a recognized University.
- Sound experience of at least 8 years with a leading organisation, preferably international, and demonstrated experience of communications strategy development and implementation.
- Excellent verbal and written communication skills in English and proficiency/ability to work in French or Arabic. Knowledge of the Bank's other working languages (Portuguese, etc.) is an added advantage.
- Strong digital and social media management skills.
- Familiarity with functions and operating modalities of financial service institutions will be a clear advantage.
- Ability to communicate and function in a culturally diverse and change oriented setting and good knowledge of the African continent.
- Ability to engage senior officials of media companies, banks, corporates and governments for purposes of disseminating required information about the Bank.
- Willingness to travel extensively and to work long hours where required in order to achieve the Bank's objectives.
- Demonstrated leadership capabilities, including ability to build and nurture relationships with internal and external counterparties to attain goals.

**Contractual information**:

- Permanent.
- Willing and able to relocate to Cairo, Egypt for the opportunity.

**Caleb Ebrahim**

Recruitment Consultant

**Finance, Fintech & IT**

About Company

**Additional Information**
**Job Number** 25127538
**Job Category** Management Development Programs/Interns
**Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
No Standard Job Description Available.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations.
**What will I be doing?**
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Support and advise Managers on proper policies and procedures
+ Manage succession planning with senior managers during the bi-annual appraisal process
+ Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
+ Ensure absence monitoring is in line with company guidelines
+ Maintain online personnel system, payroll system, and monthly reporting
+ Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
+ Assist in determining departmental training requirements
+ Ensure completion of training for hotel security, fire regulations and other health and safety legislation
+ Assist in the organisation of Team Member social events
+ Work with local organisations and schools to promote the hospitality industry
+ Promote and endorse staff benefits
+ Assist and resolve team member and management queries
**What are we looking for?**
A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in Human Resources Officer or equivalent role
+ Positive attitude
+ Good communication and people skills
+ Committed to delivering a high level of customer service, both internally and externally
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure
+ Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ CIPD qualified or working towards qualification, or equivalent
+ Knowledge of hospitality
+ Good knowledge of employment law and employee relations
+ IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Human Resources_
**Title:** _Human Resources Officer_
**Location:** _null_
**Requisition ID:** _HOT0BTC5_
**EOE/AA/Disabled/Veterans**

**Job Number** 22203679

**Job Category** Human Resources

**Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

This is a fantastic opportunity for an experienced HR Generalist to join our HR team Tanta residence with previous GULF Experience. Your role as an HR Generalist will be far from one-dimensional; you will be switched on, hardworking and ambitious. You will be responsible for ensuring accurate administration, implementing new initiatives around culture and performance and managing the day-to-day operations. As a person you get enjoyment and satisfaction out of making things run smoothly and ‘making things happen’. This is a hands-on role. You will be involved with many different departments of the business, have conflicting priorities and excellent organisation and diplomacy skills. You must be comfortable working in a constantly moving and changing environment. The HR Generalist will partner with client groups including the business, recruitment, performance management, compensation & benefits, employee relations and training & development. Your goal is to ensure the HR operations runs smoothly and effectively to deliver maximum value to the organization as a whole. In return we offer career development, reward and recognition and an ability to grow as we grow over the next 5 years. Requirements
- Ensures confidentiality in all matters
- Collaborative and represents the HR function professionally at all times
- Approaches matters calmly and objectively
- Is adept at stakeholder management
- Open, honest, and empathetic manner when dealing with people
- Strong attention to detail and desire to follow procedures
- High customer service orientation
- Detailed oriented
- Acts at pace and is direct but respectful in communications Education
- Bachelor degree preferred but not essential Previous Experience
- 2-3 years’ experience in Human Resources Skills & Competencies
- Working knowledge HRIS systems
- Excellent English communication skills
- Experience in solving complex HR issues
- Experience in Employment Relations
- Trusted advisor to leaders and employees in challenging situations
- Excellent communication skills

Ability to commute/relocate:

- Tanta: Reliably commute or planning to relocate before starting work (required)

**Job Number** 23086447

**Job Category** Human Resources

**Location** Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Human Resources Lead(Job Number: HUM00026)

Description
- Manage the Talent Performance activities by ensuring the proper implementation of Azadea Policies and Procedures (Employee Relation, disciplinary Matrix, road awareness and completion
- Coach managers on conflict resolutions and handling employee issues to increase productivity and boost employee morale.
- Analyze various organizational HR performance indicators such as employee turnover, performance appraisals results, etc. and suggest an action plan in coordination with HR Manager
- Develop and implement trainings programs based on the learning need analysis and in line with the yearly learning and development strategy and approved budget.
- Follow up on the completion of Performance Development Plans (PDP’s) and Performance Improvement Plans (PIP’s) through various learning activities and manage the performance appraisal cycle
- Implementation of new ideas, methods, and technologies to better meet the ever-evolving requirements of the organization and its workforce by anticipating future needs and circumstances.
- Recruit, train, motivate and evaluate his / her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

**Qualifications**:

- Bachelor’s Degree in Business Administration; MBA is a plus
- 4-6 years of experience is a similar field
- Proficiency in MS Office
- Fluency in English
- Communication Skills: level 3
- Decision Making: level 3
- Teamwork: level 3
- Cultural Awareness: level 4
- Customer Focus: level 4
- Developing and Moving Others: level 3
- Analytical Thinking: level 3

Primary Location: Egypt-Egypt Head Office ABS

Schedule: Full-time

Unposting Date: Ongoing