39 Employee Relations jobs in Egypt
Guest Relations Officer
Cairo, Al Qahirah
Hilton
Posted 8 days ago
Job Viewed
Job Description
AGuest Relations Officerengages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
**What will I be doing?**
As aGuest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
+ Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
+ Be responsible for special room assignments and suite occupancies
+ Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
+ Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
+ Manage the Guest Relations Desk in the hotel lobby
+ Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
+ Maintain the inventory of Guest amenities
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
**What are we looking for?**
Guest Relations Officerserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ A passion for delivering exceptional levels of Guest service
+ Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
+ Computer literate and able to navigate through Company systems
+ Professional manner with an emphasis on hospitality and guest service
+ Guest relations experience in the hotel, leisure, and/or entertainment sectors
+ Proven ability to listen and respond to demanding Guest needs
+ Conflict resolution experience
+ Cash handling experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Officer_
**Location:** _null_
**Requisition ID:** _HOT0BP9E_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As aGuest Relations Officer, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
+ Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
+ Be responsible for special room assignments and suite occupancies
+ Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
+ Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
+ Manage the Guest Relations Desk in the hotel lobby
+ Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
+ Maintain the inventory of Guest amenities
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
**What are we looking for?**
Guest Relations Officerserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ A passion for delivering exceptional levels of Guest service
+ Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
+ Computer literate and able to navigate through Company systems
+ Professional manner with an emphasis on hospitality and guest service
+ Guest relations experience in the hotel, leisure, and/or entertainment sectors
+ Proven ability to listen and respond to demanding Guest needs
+ Conflict resolution experience
+ Cash handling experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Officer_
**Location:** _null_
**Requisition ID:** _HOT0BP9E_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
0
Guest Relations Agent
Sharm el Sheikh, Janub Sina'
Hilton
Posted 23 days ago
Job Viewed
Job Description
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
**What will I be doing?**
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
+ Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
+ Be responsible for special room assignments and suite occupancies
+ Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
+ Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
+ Manage the Guest Relations Desk in the hotel lobby
+ Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
+ Maintain the inventory of Guest amenities
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ A passion for delivering exceptional levels of Guest service
+ Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
+ Computer literate and able to navigate through Company systems
+ Professional manner with an emphasis on hospitality and guest service
+ Guest relations experience in the hotel, leisure, and/or entertainment sectors
+ Proven ability to listen and respond to demanding Guest needs
+ Conflict resolution experience
+ Cash handling experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Agent_
**Location:** _null_
**Requisition ID:** _HOT0BIVM_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
+ Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
+ Be responsible for special room assignments and suite occupancies
+ Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
+ Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
+ Manage the Guest Relations Desk in the hotel lobby
+ Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
+ Maintain the inventory of Guest amenities
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ A passion for delivering exceptional levels of Guest service
+ Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
+ Computer literate and able to navigate through Company systems
+ Professional manner with an emphasis on hospitality and guest service
+ Guest relations experience in the hotel, leisure, and/or entertainment sectors
+ Proven ability to listen and respond to demanding Guest needs
+ Conflict resolution experience
+ Cash handling experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Agent_
**Location:** _null_
**Requisition ID:** _HOT0BIVM_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Manager
Sharm el Sheikh, Janub Sina'
Hilton
Posted 23 days ago
Job Viewed
Job Description
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings and Executive Lounge Meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BNT7_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings and Executive Lounge Meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous managerial experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BNT7_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
2
Guest Relations Agent
theWORK
Posted today
Job Viewed
Job Description
**Employer**:5* Hotel
**Contract**: 12 months
**Joining date**: within one month (once documents are ready)
Company provides:
- Work visa
- Airline Tickets
- Medical Insurance
- Accommodation
- Duty Meals
Positions
**Position**: Guest relations agent
**Basic salary**: 650 USD
**Requirements**:
- English Upper-Intermediate or above
- Experience in a similar role
- Positive mindset
- Good communication skills
**Contract**: 12 months
**Joining date**: within one month (once documents are ready)
Company provides:
- Work visa
- Airline Tickets
- Medical Insurance
- Accommodation
- Duty Meals
Positions
**Position**: Guest relations agent
**Basic salary**: 650 USD
**Requirements**:
- English Upper-Intermediate or above
- Experience in a similar role
- Positive mindset
- Good communication skills
This advertiser has chosen not to accept applicants from your region.
3
Carrier Relations Analyst
CEQUENS
Posted today
Job Viewed
Job Description
**Description of the Role**:
**Responsibilities**:
- Perform A2P SMS testing using different available tools and systems
- Provide gap analysis and market intelligence about different MNOs
- Responsible for proposing business rules to be applied in different firewall systems to protect against grey market
- Responsible for raising a flag and alarm when a leakage occurs
- Perform traffic and price sensitivity analysis and traffic projections
- Prepare the needed data to prepare exclusivity business cases
- Prepare management reporting and dashboards.
- Demonstrate detailed knowledge in wholesale A2P SMS business and traffic trends
- Ability to identify opportunities and new customer acquisition
- Monitor and analyze different market trends and rates
**Requirements**:
- Strong analytical and problem-solving skills
- Detailed knowledge in wholesale A2P SMS
- 4-7 years of experience in A2P SMS testing and monetization
- Bachelor's degree in commerce, computer science, engineering or equivalent
- Fluent in English
- Reading and understanding Arabic, ordo or French is a plus
- Excellent communication and interpersonal skills
- Organized, punctual, and professional attitude
- Logical thinking and argument
- Experience creating detailed reports and giving presentations.
- High level of commitment and finishing tasks on deadline
- AI tools awareness
- Ability to manage multiple tasks and adapt to a changing, fast-paced environment.
- Excellent Excel and PowerPoint skills
- Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture.
- Familiarity with SMS technologies and authentication alternatives
- Knowledge of grey market analysis and the ability to identify market trends and patterns
- Communication skills and ability to collect intelligence for different markets we are testing
- Proficiency in data analysis and reporting tools
- Understanding of regulatory compliance and industry standards related to A2P SMS
- Working under stress and for long hours
- Ability to perform root cause analysis, building models, and generating data driven results
- Ability to influence stakeholders and work closely with them to determine acceptable solutions.
**Responsibilities**:
- Perform A2P SMS testing using different available tools and systems
- Provide gap analysis and market intelligence about different MNOs
- Responsible for proposing business rules to be applied in different firewall systems to protect against grey market
- Responsible for raising a flag and alarm when a leakage occurs
- Perform traffic and price sensitivity analysis and traffic projections
- Prepare the needed data to prepare exclusivity business cases
- Prepare management reporting and dashboards.
- Demonstrate detailed knowledge in wholesale A2P SMS business and traffic trends
- Ability to identify opportunities and new customer acquisition
- Monitor and analyze different market trends and rates
**Requirements**:
- Strong analytical and problem-solving skills
- Detailed knowledge in wholesale A2P SMS
- 4-7 years of experience in A2P SMS testing and monetization
- Bachelor's degree in commerce, computer science, engineering or equivalent
- Fluent in English
- Reading and understanding Arabic, ordo or French is a plus
- Excellent communication and interpersonal skills
- Organized, punctual, and professional attitude
- Logical thinking and argument
- Experience creating detailed reports and giving presentations.
- High level of commitment and finishing tasks on deadline
- AI tools awareness
- Ability to manage multiple tasks and adapt to a changing, fast-paced environment.
- Excellent Excel and PowerPoint skills
- Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture.
- Familiarity with SMS technologies and authentication alternatives
- Knowledge of grey market analysis and the ability to identify market trends and patterns
- Communication skills and ability to collect intelligence for different markets we are testing
- Proficiency in data analysis and reporting tools
- Understanding of regulatory compliance and industry standards related to A2P SMS
- Working under stress and for long hours
- Ability to perform root cause analysis, building models, and generating data driven results
- Ability to influence stakeholders and work closely with them to determine acceptable solutions.
This advertiser has chosen not to accept applicants from your region.
4
Customer Relations Generalist
INCA & CO
Posted today
Job Viewed
Job Description
The role entails an organized and an analytical person with strong technical skills. A strong grasp of
modern technology and social media is essential to the job as well as having the expertise in
understanding spreadsheets, databases, and financial analysis.
A large part of the job is about effective communication, so they must be an expert in written and
verbal communication to getting ideas across.
**Job Types**: Full-time, Part-time, Temporary, Contract
Contract length: 12 months
Pay: Up to E£5,000.00 per month
Expected hours: 8 per week
modern technology and social media is essential to the job as well as having the expertise in
understanding spreadsheets, databases, and financial analysis.
A large part of the job is about effective communication, so they must be an expert in written and
verbal communication to getting ideas across.
**Job Types**: Full-time, Part-time, Temporary, Contract
Contract length: 12 months
Pay: Up to E£5,000.00 per month
Expected hours: 8 per week
This advertiser has chosen not to accept applicants from your region.
5
Human Resources Trainee
Cairo, Al Qahirah
Marriott
Posted 5 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25127538
**Job Category** Management Development Programs/Interns
**Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
No Standard Job Description Available.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25127538
**Job Category** Management Development Programs/Interns
**Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
No Standard Job Description Available.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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6
Human Resources Officer
Alexandria, Alexandria
Hilton
Posted 27 days ago
Job Viewed
Job Description
A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations.
**What will I be doing?**
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Support and advise Managers on proper policies and procedures
+ Manage succession planning with senior managers during the bi-annual appraisal process
+ Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
+ Ensure absence monitoring is in line with company guidelines
+ Maintain online personnel system, payroll system, and monthly reporting
+ Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
+ Assist in determining departmental training requirements
+ Ensure completion of training for hotel security, fire regulations and other health and safety legislation
+ Assist in the organisation of Team Member social events
+ Work with local organisations and schools to promote the hospitality industry
+ Promote and endorse staff benefits
+ Assist and resolve team member and management queries
**What are we looking for?**
A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in Human Resources Officer or equivalent role
+ Positive attitude
+ Good communication and people skills
+ Committed to delivering a high level of customer service, both internally and externally
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure
+ Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ CIPD qualified or working towards qualification, or equivalent
+ Knowledge of hospitality
+ Good knowledge of employment law and employee relations
+ IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Human Resources_
**Title:** _Human Resources Officer_
**Location:** _null_
**Requisition ID:** _HOT0BTC5_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Support and advise Managers on proper policies and procedures
+ Manage succession planning with senior managers during the bi-annual appraisal process
+ Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
+ Ensure absence monitoring is in line with company guidelines
+ Maintain online personnel system, payroll system, and monthly reporting
+ Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
+ Assist in determining departmental training requirements
+ Ensure completion of training for hotel security, fire regulations and other health and safety legislation
+ Assist in the organisation of Team Member social events
+ Work with local organisations and schools to promote the hospitality industry
+ Promote and endorse staff benefits
+ Assist and resolve team member and management queries
**What are we looking for?**
A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in Human Resources Officer or equivalent role
+ Positive attitude
+ Good communication and people skills
+ Committed to delivering a high level of customer service, both internally and externally
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure
+ Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ CIPD qualified or working towards qualification, or equivalent
+ Knowledge of hospitality
+ Good knowledge of employment law and employee relations
+ IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Human Resources_
**Title:** _Human Resources Officer_
**Location:** _null_
**Requisition ID:** _HOT0BTC5_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
7
Human Resources Specialist
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 22203679
**Job Category** Human Resources
**Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.
**Job Category** Human Resources
**Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.
This advertiser has chosen not to accept applicants from your region.
8
Human Resources Specialist
Dual for Information Tech
Posted today
Job Viewed
Job Description
This is a fantastic opportunity for an experienced HR Generalist to join our HR team Tanta residence with previous GULF Experience. Your role as an HR Generalist will be far from one-dimensional; you will be switched on, hardworking and ambitious. You will be responsible for ensuring accurate administration, implementing new initiatives around culture and performance and managing the day-to-day operations. As a person you get enjoyment and satisfaction out of making things run smoothly and ‘making things happen’. This is a hands-on role. You will be involved with many different departments of the business, have conflicting priorities and excellent organisation and diplomacy skills. You must be comfortable working in a constantly moving and changing environment. The HR Generalist will partner with client groups including the business, recruitment, performance management, compensation & benefits, employee relations and training & development. Your goal is to ensure the HR operations runs smoothly and effectively to deliver maximum value to the organization as a whole. In return we offer career development, reward and recognition and an ability to grow as we grow over the next 5 years. Requirements
- Ensures confidentiality in all matters
- Collaborative and represents the HR function professionally at all times
- Approaches matters calmly and objectively
- Is adept at stakeholder management
- Open, honest, and empathetic manner when dealing with people
- Strong attention to detail and desire to follow procedures
- High customer service orientation
- Detailed oriented
- Acts at pace and is direct but respectful in communications Education
- Bachelor degree preferred but not essential Previous Experience
- 2-3 years’ experience in Human Resources Skills & Competencies
- Working knowledge HRIS systems
- Excellent English communication skills
- Experience in solving complex HR issues
- Experience in Employment Relations
- Trusted advisor to leaders and employees in challenging situations
- Excellent communication skills
Ability to commute/relocate:
- Tanta: Reliably commute or planning to relocate before starting work (required)
- Ensures confidentiality in all matters
- Collaborative and represents the HR function professionally at all times
- Approaches matters calmly and objectively
- Is adept at stakeholder management
- Open, honest, and empathetic manner when dealing with people
- Strong attention to detail and desire to follow procedures
- High customer service orientation
- Detailed oriented
- Acts at pace and is direct but respectful in communications Education
- Bachelor degree preferred but not essential Previous Experience
- 2-3 years’ experience in Human Resources Skills & Competencies
- Working knowledge HRIS systems
- Excellent English communication skills
- Experience in solving complex HR issues
- Experience in Employment Relations
- Trusted advisor to leaders and employees in challenging situations
- Excellent communication skills
Ability to commute/relocate:
- Tanta: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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