1 Elearning Specialist jobs in Egypt
Training Specialist, Customer Connection Customer
Souq.com for E-Commerce LLC
Posted today
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Job Description
Fluent in Arabic and English - Bachelor’s degree, or 2+years relevant Amazon experience - 2+ years training experience in an adult learning environment - Demonstrated experience developing training material, job aids and online tutorials - Knowledge of adult learning and training practices - Strong knowledge of Amazon culture - Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, etc.) - Excellent oral and written communication skills
Job summary
We’re looking for a talented Training Specialist to join the Customer Connection Customer Service (C2CS) team to help deliver our Customer Obsession learning programs. In this role you create an immersive, customer-focused, instructor-led learning experience enabling corporate Amazonians to hear, see, feel, and even participate directly in the customer experience. Consequently, because of you, Amazonians emerge with a clearer picture of what it feels like to be a customer, as well as the employees who serve them.
Key job responsibilities
- Own and drive multiple high-priority training projects focused on driving cultural change/transparency
- Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people
- Understand, then differentiate training experiences based on audience needs
- Support fellow training specialists as their producer (e.g., troubleshooting, chat moderation, capturing attendance)
- Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video)
- Use internal tools to create and maintain dashboards representing key customer issues/defects
- Work with our Learning and Development (L&D) to continuously improve training curricula
- Compile and analyze participant feedback to continuously improve training curricula
- Improve program, processes, and procedures for optimal efficiency
About the team
The Customer Connection Customer Service (C2CS) team is one of the longest-running culture-building programs at Amazon. We empower Amazonians with the proper knowledge and learning opportunities to partner, serve, and positively impact the customer experience throughout the company.
- Previous Customer Service experience - Familiarity with the use of a Learning Management System (LMS) and with multimedia in training - Proficiency with data analysis - Proven ability to work with cross-functional teams - Proven to work effectively in a culturally diverse workgroup - Experience with Adobe Captivate, Adobe Connect, Adobe Premiere Pro, Audacity, or Vyond
Job summary
We’re looking for a talented Training Specialist to join the Customer Connection Customer Service (C2CS) team to help deliver our Customer Obsession learning programs. In this role you create an immersive, customer-focused, instructor-led learning experience enabling corporate Amazonians to hear, see, feel, and even participate directly in the customer experience. Consequently, because of you, Amazonians emerge with a clearer picture of what it feels like to be a customer, as well as the employees who serve them.
Key job responsibilities
- Own and drive multiple high-priority training projects focused on driving cultural change/transparency
- Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people
- Understand, then differentiate training experiences based on audience needs
- Support fellow training specialists as their producer (e.g., troubleshooting, chat moderation, capturing attendance)
- Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video)
- Use internal tools to create and maintain dashboards representing key customer issues/defects
- Work with our Learning and Development (L&D) to continuously improve training curricula
- Compile and analyze participant feedback to continuously improve training curricula
- Improve program, processes, and procedures for optimal efficiency
About the team
The Customer Connection Customer Service (C2CS) team is one of the longest-running culture-building programs at Amazon. We empower Amazonians with the proper knowledge and learning opportunities to partner, serve, and positively impact the customer experience throughout the company.
- Previous Customer Service experience - Familiarity with the use of a Learning Management System (LMS) and with multimedia in training - Proficiency with data analysis - Proven ability to work with cross-functional teams - Proven to work effectively in a culturally diverse workgroup - Experience with Adobe Captivate, Adobe Connect, Adobe Premiere Pro, Audacity, or Vyond
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