4 Education & Teaching jobs in Egypt

Job Title:
English Game changer - Hurghada
Job Description
Due to our incredible growth, we're looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.
**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.**
In this role, you'll:
+ Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
+ Become a product pro, mastering the ins and outs of the latest trends.
+ Troubleshoot issues with patience and a can-do attitude.
+ Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
+ Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.
Essential Functions/Core Responsibilities
+ Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
+ Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Maintain basic knowledge of client products and/or services.
+ Prepare complete and accurate work including appropriately notating accounts as required.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Offer additional products and/or services.
**Candidate Profile**
+ A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally.
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge.
+ Ability to work as a team member, as well as independently.
+ Dependable with proficient attention to detail.
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
+ Able to rotate shifts, as needed.
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Hurghada - Raya Building
Language Requirements:
Time Type:
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Job summary

The Workshop Team Leader is responsible for overseeing daily repair and maintenance activities in the workshop, ensuring timely, safe, and high-quality work on all fleet vehicles. This role leads technical staff, enforces safety protocols, and ensures work aligns with maintenance plans.

Main responsibilities

Accountability

• Vehicle Maintenance & Repair
• Perform diagnostic evaluations, repairs, and routine maintenance on fleet vehicles.
• Supervise mechanics and technicians to ensure work is carried out efficiently.
• Allocate tasks based on skill and priority.
• Ensure tasks are completed on time and within standard
• Provide hands-on technical support to technicians and act as the escalation point for complex repair issues
• Identify recurring technical issues and recommend engineering-based corrective actions to prevent future failures
• Contribute to initiatives that enhance fleet performance, increase uptime, and reduce overall maintenance costs.
• Inspect completed work for compliance with maintenance standards.
• Address and resolve technical issues or rework as necessary.
• Enforce workshop safety procedures and use of protective equipment.
• Ensure all work complies with environmental and industry standards.
• Monitor tool usage and ensure availability of equipment and spare parts.
• Request provision of parts as needed.
• Ensure job logs/records are completed/accurate.

Key relationships

• Fleet Operations Team :Collaborates on scheduling, performance tracking, and availability.
• Maintenance Technicians :Provides technical guidance and supervision on repair work.
• Compliance & Safety Teams: Ensures adherence to safety protocols and regulatory requirements.
• Parts Suppliers Coordinates sourcing and quality assurance of vehicle parts.
• Service Vendors : Manages relationships with outsourced repair and maintenance providers.

Role Dimensions

• Makes technical and operational decisions related to diagnostics, repairs, and maintenance scheduling.
• Recommends process and system improvements
• Budget / Expenditure: Provides input on maintenance budget planning and monitors cost-effectiveness of repairs.

Reports To: Maintenance Supervisor

Direct / Indirect Reports: Technicians

Job requirements

• Required qualifications
• Minimum requirement: Bachelors degree or Diploma in Mechanical Engineering, Automotive Engineering, or related field.

Preferred qualifications

• Certification in fleet maintenance or vehicle inspection
• Required experience 5-8 years of experience in vehicle maintenance or fleet engineering
• Preferred experience Exposure to fleet management systems and diagnostic software.
• Experience working in logistics, transportation, or service fleet environment

Knowledge & Skills

• Fleet Maintenance Practices: Strong grasp of preventive and corrective maintenance methods for diverse vehicle types.
• Regulatory Compliance: Understanding of transportation safety laws and inspection requirements.
• Diagnostics & Repair Technologies : Proficiency in using modern diagnostic tools and interpreting fault codes.
• Maintenance Planning & Coordination: Ability to schedule and manage work efficiently for optimal vehicle availability.
• Cost Management in Maintenance: Knowledge of cost control strategies and budgeting for fleet services.

The Education Officer for the Informal Education Project will be responsible for the planning,implementation, monitoring, and reporting of informal education activities designed to provide flexible, relevant, and accessible learning opportunities for children and youth affected by the crisis. This role will involve direct engagement with communities, partners, and beneficiaries, ensuring the quality and appropriateness of educational interventions within a humanitarian context. The Education Officer will play a key role in identifying learning needs, adapting curricula, and supporting the capacity building of facilitators and community structures.
KEY AREAS OF ACCOUNTABILITY: br>Programme implementation/management


Ensure timely and quality implementation of the non-formal Education components by providing technical assistance and inputs as needed;
upport community outreach, the delivery of awareness sessions to families, and set up community mechanisms to ensure their support to access formal education;
Work closely with the team to ensure proper budget expenditure and monitoring;
Willing to be trained and participate in Training of Trainers programmes as per programme needs and to facilitate training sessions for field-level stakeholders including parents, community members, and educators as needed;
Facilitate, collect, and report information regarding the overall situation of refugees and other vulnerable children and their families in the community, with specific attention paid to the programme targeted children and programme objectives;
Work directly in the field with children, educators, facilitators, communities, parents, partners staff, and other stakeholders of the programme locations;
Provide information and advice to beneficiaries on existing education activities and other social services, and refer them to partners when relevant;
Communicate effectively with INARA and partner colleagues from different sectors;
Provide ideas and suggestions based on the day-to-day interaction with communities and other stakeholders; and
Ensure strict adherence to the principles of Child Protection at all times, including respect for confidentiality and a child-centred approach and act in the best interests of the child.

Programme design/ development


Produce timely reports for internal use on the ongoing activities of the project highlighting challenges, best practices, and lessons learned;
Ensure that data is accurately collected from the partners and reported according to the provided guidelines; and
Regularly visit program sites to ensure that parents and the community at large are appropriately supported and qualitative and quantitative programme objectives are achieved.

Team management and capacity building


Provide coaching and support to Educators;
Support the recruitment process of Save the Children and partner Education staff, educators, and volunteers (e.g. shortlisting and interviewing candidates, and drafting / revising interview questions);
Contribute to the team capacity building plans and relevant trainings
To be involved in the capacity strengthening plans for partners

Partnerships management


Facilitate inductions and training sessions for partners;
Communication on a daily basis with partners to maintain quality education programming;
Support the programme team of the partner organization in implementing operational work plans and setting clear targets and activity plans per programme sites;
Control and support implementation of compliance requirements
Oversee and work with partner’s staff to review monthly internal progress reports. < r>
External relationships/ representation


R presenting INARA in external meetings and public events as requested;
Participate in regular partner monitoring visits to engage and support them in their daily activities implementation, and ensuring adherence to INARA and donor regulations.

QUALIFICATIONS


Bachelor’s degree, preferably in Education, Development / Humanitarian Studies, Social INARAence, or other related fields. < r> F uency in written and spoken Arabic and English.

EXPERIENCE AND SKILLS
Essential:


At least three years of experience in education, preferably in an (I) NGO environment or educational setting. Prior teaching experience is an asset.
Ability to analyse information, evaluate options and to plan strategically;
Proven track record in managing teams and timely and quality delivery of educational programmes;
Demonstrated ability to analyse qualitative and quantitative data and to develop data bases and data collection tools;
Strong interpersonal, communication and presentation skills; and
Excellent computer skills (Microsoft Office)


How to apply
Please send your updated CV and a cover letter in English, detailing how you meet the responsibilities and requirements to , with “Education Officer- Egypt” as the subject line. CV-only applications will not be considered, submitting a cover letter is required. and only the shortlisted candidates will be contacted.