43 Dynamics Crm jobs in Egypt

We are looking for a Senior Microsoft Dynamics 365 CRM Specialist to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities

• ⁠ ⁠ead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs

• ⁠ ⁠ figure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)

• ⁠ ⁠ elop and optimize workflows, plugins, Power Automate flows, and custom applications

• ⁠ ⁠ egrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications

• ⁠ ⁠ k closely with stakeholders to gather business requirements and translate them into technical solutions

• ⁠ ⁠ form data migration, system upgrades, and performance optimization

• ⁠ ⁠ ure CRM solutions are compliant with security, data governance, and regulatory requirements

• ⁠ ⁠ ubleshoot and resolve CRM-related technical issues and provide support for end-users

• ⁠ ⁠ y updated on Microsoft Dynamics 365 and Power Platform advancements

• ⁠ ⁠ vide guidance and mentorship to junior team members

Qualifications & Skills

bachelor's degree in computer science, Information Technology, or related field

• ⁠ ⁠ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement)

• ⁠ ⁠ ong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse

• ⁠ ⁠ ertise in customizing forms, entities, business rules, workflows, and security roles

• ⁠ ⁠ ficiency in C#, JavaScript, .NET, and SQL Server

• ⁠ ⁠ erience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems

• ⁠ ⁠ wledge of Azure services (Logic Apps, Functions, DevOps) is a plus

• ⁠ ⁠ ellent problem-solving and communication skills

• ⁠ ⁠ rosoft certifications in Dynamics 365 CRM or Power Platform are highly preferred

If you meet the above qualifications and are excited to work in a challenging and rewarding environment, send your CV to 

What You'll Do

• Gather requirements and propose CRM/Power Platform solutions.
• Customize, configure, and integrate Dynamics 365 with other systems.
• Develop plugins, workflows, reports, APIs, and SQL solutions.
• Support cloud migration (On-Prem to Dynamics 365 Online).
• Collaborate with business owners, deliver demos, and provide training.

What We're Looking For

• 3-5 years' experience
  in Dynamics 365 CRM & Power Platform.
• Strong skills in C#.NET, ASP.NET, REST/SOAP APIs, SQL Server.
• Experience with integrations, SSRS, SSIS, and JavaScript customizations.
• Hands-on with Agile delivery and tools like Azure DevOps.
• Excellent client-facing and communication skills.
• Degree in Computer Science (or equivalent experience) required.

Requirements and responsibilities

We are seeking an experienced Application Specialist to join our team, specializing in Microsoft Dynamics 365 CRM and Power Platform solutions. This role requires a versatile professional who can manage both the functional and technical aspects of Dynamics 365 CRM while developing innovative applications using Power Platform technologies.

Job duties:

• Configure and customize Dynamics 365 CRM modules to meet business requirements.
• Design and develop custom solutions within Dynamics 365 using appropriate tools and methodologies.
• Implement and manage integrations between Dynamics 365 CRM and other business systems (SAP, Office 365 apps, custom APIs, etc.).
• Maintain and optimize existing Dynamics 365 CRM implementations for performance and reliability.
• Prepare and maintain technical and functional documentation.
• Design and develop Canvas Apps tailored to business needs.
• Create and customize Model-Driven Applications with seamless integration.
• Implement integrations across the Power Platform (Power Apps, Power Automate, Power BI).
• Implement AI Builder to create intelligent business solutions.
• Leverage AI and advanced analytics to enhance business processes and decision-making.

Technical Requirements:

• 3–5 years of hands-on experience in Dynamics 365 CRM (functional & technical implementation).
• Proficiency in Power Apps (Canvas & Model-Driven), Power Automate, and Power BI.
• Strong experience with system integrations and customization in the Microsoft ecosystem.
• Good understanding of data modeling and database concepts.
• Familiarity with AI Builder and its practical applications.
• Microsoft certifications in Dynamics 365 and/or Power Platform are a strong plus.
• Development experience with .NET, C#, JavaScript or related programming languages.
• Previous industry experience in relevant business sectors.

Non-Technical requirements:

• The ability to multi-task and work across a range of projects and issues with various timelines and priorities
• Very detail-oriented in planning, implementation, documentation, and follow-up
• The ability to work completely independently or with a team
• Team player attitude with experience working in a collaborative environment

Ready to Shape the Future?

Are you ready for a high-impact role as a Senior Consultant passionate about delivering transformative Dynamics 365 Customer Engagement solutions? If you thrive on solving complex challenges, building strong client relationships, and driving innovation in a fast-growing environment both in delivery and presales, we want to hear from you.

Job Summary:

We are looking for a Senior Consultant with presales and delivery experience in Microsoft Dynamics 365 CRM to join our team. The ideal candidate should bring hands-on expertise in modules such as Field Service, Project Operations, and Customer Service, while also being capable across other modules like Sales, Marketing, and Customer Insights.

In addition to solution implementation, this role will play a key part in the presales process collaborating with sales teams, supporting RFPs, creating solution demos, and engaging with clients early in the sales cycle to shape winning strategies. You will design and present tailored CRM solutions that align with customer needs and business goals, while also ensuring technical feasibility and value delivery.

Key Responsibilities:

• Design, develop, and implement Microsoft Dynamics 365 CRM solutions across various modules.
• Manage integrations between legacy systems and cloud-based solutions.
• Conduct pre-sales research, requirement gathering, and solution estimation.
• Work on multiple projects, offering functional knowledge across CRM modules.
• Provide technical recommendations and problem-solving solutions for complex business challenges.
• Support proposal creation by researching and analysing client requirements.
• Ensure seamless CRM functionality while maintaining best practices in solution development.
• Collaborate with cross-functional teams to drive innovation and CRM efficiency.

Required Skills & Experience:

• Bachelor's degree in Business Administration, IT, or a related field.
• 8+ years of experience in Microsoft Dynamics 365 CRM implementations.
• Hands-on expertise in Field Service, Project Operations, and Customer Service modules.
• Strong knowledge of Sales, Marketing, and Customer Insights modules.
• Experience in CRM integrations with on-premise and cloud-based systems.
• Familiarity with API integrations, Power Platform, and Azure services is a plus.
• Ability to solutionize and estimate project timelines.
• Strong analytical and problem-solving skills with an R&D (research & development) mindset.
• Ability to work independently on multiple projects and adapt to new technologies.
• Arabic language proficiency is a strong plus, but not mandatory.

Preferred Qualifications:

• Experience working on multi-module CRM projects.
• Understanding of Microsoft's CRM ecosystem and architecture.
• Knowledge of technical integrations, legacy systems, and cloud-based deployments.

What We Offer

• Global, remote work opportunity – open to candidates from any country.
• "Great Place to Work" certified and proudly recognized among the Best Workplaces in Technology – GCC 2025.
• Competitive salary + Bonus Scheme.
• Personal & professional development opportunities.
• Flexible working arrangements and a positive, inclusive company culture.
• The opportunity to work with high-profile clients across the GCC region.

Ready to take your expertise to the next level? Apply now and be part of our exciting journey

Must have Skills : Arabic speaking , L2/L3 Support,

Good To Have Skills :

Job Description :

Experience in CRM Support. Arabic speaking Dynamics CRM Technical Knowledge, problem solving skills, customer interaction, C#, Plugins, workflows, plugin debugging, console application for CRM On-prem is a plus Role is to monitor tickets raised by user, take calls with user, provide solution

Department:
Consumer & Customer Platform

Location:
Egypt, Greece, Bulgaria

Senior D365 Customer Engagement (CE) Developer
will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. The developer will be responsible for designing, developing, and deploying custom solutions within the Microsoft Dynamics 365 Customer Engagement platform. The developer will work closely with the product teams to deliver scalable and efficient solutions that meet business needs.

YOUR KEY RESPONSIBILITIES:

• Solution Development:

• Collaborate with the product team (solution architect, product configuration experts) to understand the requirements and solution design

• Works in close collaboration with DevOps Team, i.e. Product Managers, Solution Architects and Product Configuration Experts on defining Functional Specifications and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.

• Develop custom solutions for Dynamics 365 CE (Sales, Marketing, Customer Service, etc.) using tools like JavaScript, C#, and other technologies supported by the platform.

• Implement custom workflows, business process flows, plugins, and integrations with third-party systems.

• Write and maintain clean, scalable code and assist in troubleshooting and debugging applications.

• Assure usage of Azure DevOps CI/CD Pipelines (ALM, YAML)

• Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration & delivery

• Troubleshoot and resolve complex technical issues that the development team encounters

• Ensures creation & maintenance of development documentation in Azure DevOps Wiki

• Support & Continuous Improvement:

• Provide post-implementation support, troubleshooting, and user guidance.

• Suggest enhancements to improve solutions and optimize performance.

• Works very closely with Solution and Platform Architects, Product Configuration Experts on Performance Improvements opportunities and new functionalities architecture.

• Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem

• Collaboration:

• Build and maintain strong relationships with business & technology stakeholders, ensuring satisfaction and successful delivery of solutions.

• Adopt SAFE Agile principles and foster & advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle

• Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.

ARE THESE YOUR SECRET INGREDIENTS?

• Bachelor's degree in computer science, Engineering, or a related field.

• 3+ years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects

• Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.

• Microsoft Certified: Dynamics 365 Developer Associate or similar certifications are preferred.

• Certifications in related fields (Azure, Power Platform) are an advantage.

• Strong understanding of software development lifecycle and best practices.

• Excellent problem-solving, analytical, and troubleshooting skills.

• Good communication skills and the ability to collaborate effectively in a team environment.

• Fluent in written and verbal English

Technical Expertise:

• Proven experience in development of D365 Customer Engagement Apps and Mobile Apps.

• Experience working with one or more of the D365 CE modules: Sales, Service, Marketing.

• Strong proficiency in JavaScript, C#, and .NET development.

• Hands-on experience with Dynamics 365 SDK, Web API, and RESTful APIs.

• Familiarity with Power Platform tools (Power Apps, Power Automate, Power BI) is a plus.

• Understanding of Azure services and cloud computing principles.

• Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.

• Quick learner and adaptive to new and challenging technological environments. Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.

• Experience with Agile methodologies (Scrum, SAFe) and DevOps practices.

ABOUT YOUR NEW TEAM:

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don't have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Dynamics 365 – CRM Functional Consultant

Location:
Alexandria, Egypt | Hybrid

We're looking for a skilled
Dynamics 365 / Power Platform Functional Consultant
to join a global business applications team. The role involves leading the
design, configuration, and rollout
of Dynamics 365 modules — including
CRM, Sales, and Business Central
— and supporting the broader application landscape.

Key Responsibilities

• Customize and configure Dynamics 365 entities, forms, and workflows
• Build and optimize Power Apps and Power Automate solutions
• Translate business requirements into technical specifications and solution designs
• Collaborate with stakeholders and cross-functional teams to implement best practices
• Provide guidance on architecture, usability, and scalability of CRM systems
• Optionally, contribute with .NET, C#, or JavaScript for extended customizations

Qualifications

• Proven experience implementing and configuring Dynamics 365 (CRM, Sales, Business Central)
• Strong understanding of Power Platform tools (Power Apps, Power Automate)
• Excellent business analysis and stakeholder management skills
• Relevant Dynamics 365 certifications are an advantage
• Experience with JavaScript, C#, or .NET is a plus

On behalf of our multinational client -
In this role you'll be part of the business applications team, a small global team consisting of product owners, functional and technical consultants and data engineers with a hands-on attitude. Working with stakeholders throughout the company, we are responsible for the implementation, on-going development and maintenance of our internal application landscape of which Dynamics is the core. Over the next 1-2 years we will be implementing a number of additional modules or related applications, such as Business Central, Marketing, Project Operations and Customer Service, in which you could play a key role.

Description
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service
Advisory

Industry/Sector
Technology

Specialism
Advisory - Other

Management Level
Administrative

Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

About PwC ETIC - Egypt Technology And Innovation Centre
PwC opened a new Technology & Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP, Oracle, Cybersecurity, Data Analytics, Microsoft Dynamics, Salesforce, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.

The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.

Position Overview
We are seeking a Power Platform Associate to join our dynamic team. The ideal candidate will have a strong foundation in Microsoft Power Platform tools, including Power Apps, Power Automate, and RPA. This role will involve collaborating with various stakeholders to develop, implement, and optimize business solutions.

Key Responsibilities

• Design, develop, and deploy applications using Power Apps.
• Automate workflows and processes using Power Automate.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Maintain and optimize existing Power Platform applications and workflows.
• Provide training and support to end-users.
• Stay updated on Power Platform features and best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–6 years of experience in Microsoft Power Platform, including Power Apps (Canvas and Model-Driven), Power Automate, and RPA
• Excellent English language skills
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with data modeling and database concepts is a plus.

Preferred Skills

• Certification in Microsoft Power Platform.
• Experience with Azure services and other Microsoft technologies.
• Knowledge of programming languages such as JavaScript, Python.

Education
(if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:

Certifications
(if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Active Listening, Business Process Analysis, Communication, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency, Optimism, Teamwork, User Training, Well Being

Education
(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications
(if blank, certifications not specified)
Optional Skills
Accepting Feedback, Active Listening, Business Process Analysis, Communication, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency, Optimism, Teamwork, User Training, Well Being

Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date