300 Digital Services jobs in Egypt

About Us
Tasaheel is one of Egypt's leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.

Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs—particularly women and youth—to grow their businesses, improve their livelihoods, and contribute to sustainable local development.

With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.

Overview
Senior Digital Finance specialist is responsible for both, reaching out target segments by phone, offering and selling (professionally) our lending products and services, with ultimate focus on speed of response to client's inquiry, complaint and request in a way that makes our client satisfied and loyal. And mentoring 3 specialists

and equip them to reach their optimal performance. Being successful SeniorSpecialist is a half way / preparation to promotion as a team Lead.

What You´ll Do

• Main roles are related to equipping another 3specialists, mentor them well, able to lead others through the journey
• Responding quickly to clients' requests, sell over phone,with proper status update on systems.
• Engage client in discussion, check their real needs, offer the proper product, close the deal professionally
• Close follow-up to ensure timely payments of installments, update client with all relevant information to their loans, rights, dues, interest rate, installment amount etc.
• Initiate Daily Phone Calls to potential clients to sell company's various lending products and financial services.
• Conduct credit assessment and evaluate customer'sfinancial situation
• Gather all required and relevant documents, prepare financial statements and make initial decision on tenor and amount
• Maintain excellent communication with existing clients to ensure timely repayment of loans and keep them loyal
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise
• Register all client's data on loan system, maintain accuracy, own responsibility of investigating client' eligibility through smart questions, and reviewing official documents, photos, and all other

stuff.

• Conduct fair assessment based on clear and precise skills, knowledge and capabilities needed for the job.
• Perform other duties as assigned or required by direct manager.
• Responsible for solving problems in duty and immediately report to direct manager about the problems for solutions.
• To comply with the rules and regulations.
• Good customer service with highly respect.

Required Skills And Qualifications

• Bachelor's degree in a relevant field; economics / accounting / banking / finance
• People – Oriented / or at least balanced task/people orientation
• Team Player and problem-solving skills.
• Strong organizational skills and attention to details
• Ability to prioritize multiple tasks based on a dynamic workload.
• Experience in FMCG /Tele-sales / microfinance (2 years +)
• Excellent organizational, communication and presentation skills

adequate computer aptitude and proficiency with Microsoft Office, with especially strong Excel skills

About Us
Tasaheel is one of Egypt's leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.

Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs—particularly women and youth—to grow their businesses, improve their livelihoods, and contribute to sustainable local development.

With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.

Overview
Digital Finance Supervisor is about leading through other leaders in a small scope. Responsible for AVG 5 team Leads, show the way, facilitate their trainings, adding value to their role. Supervisor main roles are to achieve group target with high efficiency and quality. Focus on adherence to policies, aligning with compliance, and is

business risk operation member to whose responsibility is to enhance process, policies, limits and workflow. Being a supervisor is a halfway to manager level, should maintain balance between digital finance team and soft collection team as two arms of digital hub excellence.

What You´ll Do

• Main roles are related to planning, organizing, instructing, control.
• Sales and Collection targets are as important as staffing, enhancing work environment and contributing to success of Dept.
• Close follow-up to ensure timely payments of installments, update client with all relevant information to their loans, rights, dues, interest rate, installment amount etc.
• Writing scripts and customer answer sheets.
• Initiate Daily Phone Calls to clients / Meetings with staff (one-to-one) (Samples) to ensure quality process and environment.
• Conduct fair assessment for Team Leads based on clear and precise skills, knowledge and capabilities needed for the job.
• Conduct monthly presentation to share team progress, gaps, performance, turnover, as well share thoughts, challenges and ideas that might make process easier, clients satisfied and more loyal, employees get heard,

contribute to decision making

• Digital business committee member, where challenges, opportunities, threads and priorities are discussed, targeted.
• Perform other duties as assigned or required by direct manager.

Responsible for solving problems in duty and immediately report to direct manager about the problems for solutions.

• To comply with the rules and regulations.
• Good customer service with highly respect.

Required Skills And Qualifications

• Bachelor's degree in a relevant field; economics / accounting / banking / finance
• Self-discipline, People – Oriented / or at least balanced

task/people orientation

• Very good computer aptitude and proficiency with Microsoft Office,

with especially strong Excel skills and PPT

• Excellent Team Player and problem-solving skills.
• Very Strong organizational skills and attention to details
• Ability to prioritize multiple tasks based on a dynamic workload.
• Experience in FMCG /Tele-sales / microfinance (4 years +)
• Excellent organizational, communication and presentation skills

About Us
Tasaheel is one of Egypt's leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.

Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs—particularly women and youth—to grow their businesses, improve their livelihoods, and contribute to sustainable local development.

With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.

Overview
Digital Finance Team Lead is responsible for8-10 members, whose responsibilities are reaching out target segments by phone, offering and selling (professionally) our lending products and services, with ultimate focus on speed of response to client's inquiry, complaint and request in a way that makes our client satisfied and loyal. And mentoring and equipping them to reach their optimal performance. Being successful team Lead should reflect on the ability/skills to keep your team spirit up, handle internal staff issues, keep turnover at lowest levels, and have the skill to get the best out of your team members. Above all, you are capable of hitting your targets sustainably, with excellent quality of application accuracy and installments collection.

What You´ll Do

• Main roles are related to equipping fresh grades, seniorswith needed knowledge and skills to perform their job professionally
• Provide mentorship, guidance and instructions to show themthe way to perform well, have the passion to move to next level
• Ensure using official channels to contact clients, and sharingexact info, with no violations
• Achieve Team Target through others; means trustmembers, be available to support, delegate tasks to seniors
• Close follow-up to ensure timely payments of installments, update client with all relevant information to their loans, rights, dues, interest rate, installment amount etc.
• Initiate Daily Phone Calls (Samples) to ensure quality of sales skills, efficiency and attitude.
• Conduct fair assessment based on clear and precise skills, knowledge and capabilities needed for the job.
• Conduct monthly presentation to share team progress, gaps,performance, turnover, as well share thoughts, challenges and ideas that might make process easier, clients satisfied and more loyal, employees get heard,

contribute to decision making

• Perform other duties as assigned or required by direct manager.
• Responsible for solving problems in duty and immediately report to direct manager about the problems for solutions.
• To comply with the rules and regulations.
• Good customer service with highly respect.

Required Skills And Qualifications

• Bachelor's degree in a relevant field; economics / accounting / banking / finance
• Self-discipline, People – Oriented / or at least balanced task/people orientation
• Very good computer aptitude and proficiency with Microsoft Office, with especially strong Excel skills and PPT
• Team Player and problem-solving skills.
• Strong organizational skills and attention to details
• Ability to prioritize multiple tasks based on a dynamic workload.
• Experience in FMCG /Tele-sales / microfinance (3 years +)

Role Overview:

The Digital Strategy & Engagement Manager will oversee the foundation's digital presence across websites and social media platforms. This role focuses on
strategic oversight, performance analysis, and optimization
of all digital channels to ensure the foundation's research, projects, and initiatives reach the widest and most relevant audiences. While the primary focus is on strategy and analytics, the specialist may
occasionally create or adapt content for social media and campaigns
when needed.

Key Responsibilities:

Digital Strategy & Oversight

• Develop and implement a comprehensive digital strategy for all online platforms.
• Oversee website and social media operations, ensuring consistency, clarity, and alignment with organizational goals.
• Monitor digital trends, emerging platforms, and tools to enhance engagement and reach.

Social Media Management

• Manage presence across key platforms: LinkedIn, X/Twitter, Instagram, Facebook, YouTube, and others as needed.
• Analyze performance metrics, user engagement, and audience insights to optimize content and strategy.
• Provide guidelines, coaching, and support to staff who produce content.
• Occasionally create or adapt content for posts and campaigns, especially to highlight research, initiatives, or special projects.

Website Oversight

• Ensure websites are user-friendly, accessible, and updated with the latest research, publications, and news.
• Analyze web traffic, user behavior, and performance metrics to improve engagement and reach.
• Coordinate with content creators, IT, and external vendors to maintain site quality and functionality.

Digital Marketing & Outreach

• Plan and oversee campaigns to promote research, ideas, and intellectual initiatives.
• Collaborate with teams to align messaging across platforms.
• Use insights and analytics to inform future campaigns and outreach strategies.

Qualifications:

• Bachelor's degree in Digital Media, Marketing, Communications, or related field.
• Minimum 3–5 years of experience managing websites and social media platforms in a strategic role.
• analytical skills with experience using web and social media analytics tools.
• Excellent written and verbal communication skills.
• Experience in intellectual, research, or academic content is a plus.
• Ability to lead, advise, and train colleagues on digital best practices.

Core Competencies:

• Strategic thinking and planning
• Data-driven decision making
• Digital storytelling and content oversight
• Collaboration and team leadership
• Adaptability to emerging digital trends

Are you passionate about helping enterprises embrace the future of technology?

We're looking for a highly experienced Digital Transformation Advisor to join our team and lead the charge in shaping our clients' digital transformation journeys.

In this strategic, high-impact role, you'll work closely with key enterprise accounts, guiding them through cloud adoption, data-driven decision-making, and modern workplace solutions. If you thrive on building relationships, closing complex deals, and driving business growth, we want to hear from you

What You'll Do

• Act as a trusted advisor to a portfolio of enterprise clients, leading them through successful digital transformation initiatives.
• Drive revenue growth by positioning and selling Microsoft solutions (Azure, M365, Dynamics, Power Platform) and AWS cloud services.
• Discover new opportunities, build account plans, and execute winning go-to-market strategies.
• Partner with pre-sales, delivery, and technical teams to craft tailored, impactful solutions.
• Lead end-to-end sales cycles ,from proposals and negotiations to contract closure.
• Stay ahead of the curve on cloud, security, AI, data analytics, and DWH trends to offer forward-thinking solutions.
• Maintain clear, up-to-date pipeline management using CRM tools.
• Build long-term, strategic relationships with decision-makers and stakeholders.

What We're Looking For

• 10+ years' experience in IT solution sales with a strong focus on digital transformation initiatives.
• Proven success selling Microsoft solutions (Azure, M365, Dynamics) and AWS services.
• Deep understanding of cloud computing, data & AI, security, and enterprise infrastructure.
• Exceptional consultative selling, presentation, and communication skills.
• Ability to navigate complex sales cycles and influence multi-stakeholder environments.
• Bachelor's degree in Business, IT, or a related field.
• Fluent in Arabic & English (spoken and written).
• Bonus: Experience with project management and contract negotiations.

Why Join Us

• Quarterly performance incentives + End-of-year bonus to reward your impact.
• Hybrid work model and flexible working hours for a better work-life balance.
• Be part of a forward-thinking, innovative organization that empowers enterprises to thrive in the digital era.
• Collaborate with talented teams passionate about cloud, AI, and next-gen solutions.
• A culture that values initiative, excellence, and your professional growth.

Key Responsibilities

1. Maturity Assessment & Roadmap Definition

2. Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).

3. Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).

4. Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.

5. Target Operating Model (TOM) Design

6. Define a future-state CCC operating model across people, process, technology, governance.

7. Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).

8. Recommend service delivery structure (centralized, federated, hybrid) with clear roles.

9. Governance & Business Alignment

10. Design governance processes, steering structures, and operating rhythms.

11. Align KPIs with executive dashboards and outcome-driven metrics.

12. Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).

13. Stakeholder Management & Communication

14. Facilitate executive workshops to validate vision and secure buy-in.

15. Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.

16. Manage change communications across teams and layers.

17. Change Management & Transformation Enablement

18. Define and drive adoption plans for new tools and processes.

19. Build awareness campaigns, capability training, and internal champions.

Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.

• Education:

• Bachelor's in Computer Science, Business, or Engineering (required)

• MBA or Master's in Technology Strategy or Management (preferred)

• Experience:

• 10–15 years in digital transformation or operational strategy

• 5+ years designing or managing command/operations center models

• Experience leading transformations involving tools such as Splunk, ServiceNow, BMC, Grafana

• Core Competencies:

• ITOM/ITSM operating models

• Strategic planning, KPI alignment, enterprise transformation
• Business-technology alignment and maturity modeling

• Executive communication, facilitation, and change leadership

• Certifications (Preferred):

• ITIL 4 Strategist or Leader

• TOGAF / COBIT
• Prosci Change Management Practitioner

Job Summary:

The Digital Transformation professional is responsible for driving change across the organization through the adoption of digital technologies. This role involves analyzing current processes, identifying areas for improvement, and implementing solutions that enhance operational efficiency, customer experience, and innovation.

Key Responsibilities:

• Develop and execute digital transformation strategies aligned with business goals.
• Collaborate with leadership to identify opportunities for digital innovation.
• Evaluate, select, and implement digital tools and platforms (e.g., cloud services, automation tools, AI, CRM/ERP systems).
• Ensure technology integrations align with business objectives and infrastructure.
• Map and analyze current workflows to identify inefficiencies.
• Design new digital processes that improve speed, accuracy, and scalability.
• Drive organizational change by promoting a digital-first mindset.
• Train and support employees on new technologies and processes.
• Leverage data to drive decisions and measure the success of digital initiatives.
• Implement dashboards and reporting systems to track KPIs.
• Manage digital transformation projects from concept to delivery.
• Coordinate cross-functional teams, budgets, and timelines.

Requirements:

• Bachelor's degree in IT, Computer Science, or related field
• 3-5 years of experience in digital transformation, IT strategy, and process improvement.
• Familiarity with technologies like AI, IoT, RPA, ERP/CRM systems, cloud computing, etc.
• Strong analytical, project management, and communication skills.
• Ability to lead cross-functional teams and influence stakeholders.

We are seeking a highly experienced and certified Enterprise Digital Transformation Consultant to lead our enterprise digital transformation consulting practice. This individual will play a pivotal role in leading complex digital transformation engagements for government and enterprise clients across the GCC and beyond. They will oversee the design and delivery of digital transformation strategies, roadmaps, and operating models while ensuring compliance with all mandatory standards and certifications such as ISO/IEC 27001, ISO 2000, ITIL, TOGAF, COBIT, DESC ISRv3, and SABSA.

The role will act as the strategic anchor for digital transformation projects: mobilizing the right experts from our Cybersecurity, AI, Solution Architecture, and Advisory teams, ensuring successful delivery of transformation programs , and securing client satisfaction through best-in-class governance and delivery.

Key Responsibilities

Pre-Engagement and Delivery Strategy

• Support pre-engagement discovery and strategic planning sessions, ensuring proposed solutions' alignment with client requirements.
• Contribute to the definition of digital transformation service frameworks and delivery methodology.
• Work with the Pursuit Manager and support the pursuits team with any required input, meeting or Client presentation.

Digital Transformation Strategy

• Oversee discovery and assessment activities including ITSM/ITOM maturity reviews, Enterprise Architecture (EA) baselining, gap analysis, and benchmarking against global municipalities.
• Define future-state Target Operating Models (TOMs), enterprise architectures, and governance structures.
• Develop digital transformation roadmaps (3–5 years) incorporating cloud, AI/ML, big data, application modernization, and cybersecurity frameworks.
• Ensure recommendations align with COBIT 2019, ITIL4, TOGAF, DESC ISRv3, ISO/IEC 27001, and NIST CSF2.0.
• Establish measurable KPIs, digital dashboards, and benefits realization frameworks.

Governance, Risk, and Compliance

• Ensure full compliance with DESC standards, ISO certifications, ITIL/ISO 2000 service management, and ISO 27001 security requirements.
• Liaise with the cyber security advisory team to conduct risk assessments, including cybersecurity posture, data privacy, and open-source software risks.
• Coordinate security audits, ensure mitigation of findings, and lead client sign-off on security architecture.

Knowledge Transfer & Change Management

• Deliver training, workshops, and knowledge-transfer programs to client stakeholders.
• Develop playbooks, frameworks, and governance guides for institutionalization.
• Support organizational change management and communication strategies.

Required Certifications & Credentials

Certifications

• ITIL v4 Managing Professional / ITIL Expert
• TOGAF 9/10
• PMP or PRINCE2 Project Management Certification

Preferred / Added Advantage Certifications

• ISO/IEC 27001:2022 Lead Implementer or Auditor
• ISO 9001:2015
• ISO 45001:2019
• COBIT 2019 Certification
• SABSA Certified Security Architect
• DAMA Certification (Data Management)
• Cloud Practitioner/Architect certification (Azure/AWS/GCP…)NIST Cybersecurity Framework familiarity (CSF2.0)
• DESC ISRv3 / Dubai ISR compliance expertise
• Arabic-speaking digital transformation consultant experience

Experience Requirements

• 10+ years in IT strategy, enterprise architecture, or digital transformation advisory, including at least 3 to 5 years in government or public sector engagements within UAE/GCC.
• Demonstrated experience designing and delivering:
• Enterprise Architecture roadmaps (TOGAF-aligned)
• Digital Transformation blueprints (AI, cloud, big data, app modernization)
• ITSM/ITOM maturity frameworks (ITIL, ServiceNow/BMC, AIOps)
• Strong background in stakeholder management and executive communication.
• Experience in benchmarking against global municipalities (NYC, Singapore, Tallinn, Barcelona, Seoul, London) is highly desirable.

Key Competencies

• Strategic leadership and ability to shape enterprise-wide digital transformation agendas.
• Deep knowledge of government digital agendas, smart city frameworks, and sustainability-linked digital strategies.
• Strong understanding of cloud-native architectures, hybrid cloud, data governance, AI enablement, application modernization, and Zero Trust security.
• Strategic decision-making acumen with ability to build business cases, CAPEX/OPEX models, and ROI-driven roadmaps.
• Exceptional stakeholder engagement, executive communication, and solution presentation skills.
• Ability to work across cultures and languages; GCC experience is a must.

Support the delivery of multiple project streams within the Product Development department. The Project Manager will be responsible for managing end-to-end delivery of assigned features or product initiatives, working closely with the Senior PM, Project Analyst, Solution Architect + QA, and internal and outsourced development teams. This role is designed as a learning and growth position, with increasing responsibility over time.

Responsibilities and Duties:

Project Delivery & Roadmap Execution

• Own 2–3 project streams or features from requirements to release.

• Translate high-level business needs into user stories, acceptance criteria, and clear requirements.

• Work with internal and outsourced development teams to ensure timely and quality delivery.

• Track and report progress, risks, and blockers to the Senior PM.

Discovery & User Research

• Support UX/UI designer in gathering user feedback, running usability tests, and validating concepts.

• Engage with internal and external stakeholders to capture requirements.

Collaboration & Cross-Functional

• Coordinate with Credit Scoring PM when project initiatives overlap with efficiency or scoring features.

• Work with Sales, Marketing, and Customer Success to ensure feedback loops are captured and prioritized.

Quality & Testing

• Collaborate with Solution Architect + QA to define acceptance testing.

• Support UAT by preparing scenarios, coordinating testers, and logging defects.

• Monitor release readiness and ensure issues are tracked to closure.

Documentation & Reporting

• Maintain clear project documentation (requirements, user guides, release notes).

• Provide weekly updates on project stream progress to the Senior PM.

Learning & Development

• Build project management skills across discovery, delivery, analytics, and stakeholder management.

• Develop understanding of company products, industry standards, and customer use cases.

Skills:

• Experience: 5-7 years in project management, business analysis, or related roles.

• Domain: Familiarity with SaaS, data, or risk/compliance industries is a plus.

• Delivery: Understanding of agile workflows and backlog management.

• Technical: Basic understanding of APIs, data flows, and cloud/SaaS systems.

• UX: Awareness of UX/UI principles; ability to collaborate with designers.

• Analytics: Comfortable with data analysis (Excel, Power BI).

• Soft Skills: Strong communicator, detail-oriented, eager to learn, structured thinker.

• Education: Bachelor's degree in business, IT, engineering, or related field.

• Languages: Excellent English; Arabic or French are advantages.