24 Digital Retail jobs in Egypt
Customer Experience partner
Posted 4 days ago
Job Viewed
Job Description
**Hiring Manager:** Ahmed Refat - RD Sales and Customer Engagement Head
**Job Purpose**
+ Autonomously accountable for territory level business performance
+ Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
+ Implementing the company's strategy, policies and demonstrating broaden Play to Win mindset within teams.
**Key Accountabilities**
**Manage great customer experience:**
+ Ensure the understanding and execution of the relevant Customer Journey &
+ Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
+ OCCP planning respecting customer persona individualization.
+ Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
**Performance and Business Acumen**
+ Self-responsible for individual target activities and sales performance.
+ Hold the shared responsibility of Squad performance.
+ Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
**Support and Promote company's products value and image:**
+ Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
+ Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
+ Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
+ Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company's business.
**Facilitate & Sustain access of Sanofi Products**
+ Expand SANOFI business with all lines & functions.
+ Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
+ Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
+ Seek/expand new opportunity/new channels for the portfolio.
**Team Player**
+ Engage in the Squad performance and initiatives.
+ Collaborative mindset to support the colleague CXPs improvement.
+ Takes initiative & leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities.
+ Create networks outside of own team.
**Health Safety and Environment Responsibilities**
+ Comply with company procedures and current regulations on hygiene and safety.
+ Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
+ Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
+ Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
+ Follow the company's road safety program.
+ Attend HSE training.
+ Promptly report to your manager any dangerous conditions of which you become aware.
+ Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
+ Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
+ Retain vehicle maintenance records and submit data as requested.
+ Completion of assigned HSE trainings within the due date.
**Other responsibility**
+ Perform other duties as assigned.
+ Respect of company's values, code of ethics and social charter.
+ Respect of personal data protection charter.
**Qualifications and Requirements**
**Language skil** **ls** **:**
+ High level of English proficiency and communication skill
**Education:**
+ University Graduate with medical background.
**Experience & knowledge:**
+ Proven track record in achieving sales results and account management.
+ High level understanding of GTM operation and capability.
**Capabilities in line with CFT (Customer Field Transformation) competency**
+ Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
+ Understanding and demonstrating value of products and services
+ Orchestrating and executing customer Multi Channel Engagement strategy.
+ Segmentation and Go-to-Market Strategy understanding.
+ Utilising customer insights for planning and execution.
+ Collecting customer insights
+ Applying Digital Capabilities to Business Solutions.
+ Facilitating and sustaining access to Sanofi products and services for planning and execution
**Mindset & attitude**
+ Collaborative team player & networker (entrepreneurial)
+ thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
+ Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
+ Autonomous: Self-organized to develop new competency and capability for GTM transformation
**Take the Lead Values**
**Aim Higher**
_Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance._
**Act for Patients**
_Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients._
**Be Bold**
_Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth._
**Lead Together**
_Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belongin_ g.
**Pursue** _Progress_ . **Discover** _Extraordinary_ .
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' ( and check out our Diversity Equity and Inclusion initiatives at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
Customer experience partner
Posted 12 days ago
Job Viewed
Job Description
**Hiring Manager:** Rare Disease Sales and Customer Engagement Lead
**Job Purpose / Priorities**
+ Autonomously accountable for territory level business performance
+ Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
+ Implementing the company's strategy, policies and demonstrating broaden Play to Win mindset within teams.
**Organization**
+ Report to Commercial Lead.
+ Direct reports: N/A
**Key Accountabilities**
**Manage great customer experience:**
+ Ensure the understanding and execution of the relevant Customer Journey &
+ Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
+ OCCP planning respecting customer persona individualization.
+ Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
**Performance and Business Acumen**
+ Self-responsible for individual target activities and sales performance.
+ Hold the shared responsibility of Squad performance.
+ Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
**Support and Promote company's products value and image:**
+ Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
+ Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
+ Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
+ Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company's business.
**Facilitate & Sustain access of Sanofi Products**
+ Expand SANOFI business with all lines & functions.
+ Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
+ Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
+ Seek/expand new opportunity/new channels for the portfolio.
**Team Player**
+ Engage in the Squad performance and initiatives.
+ Collaborative mindset to support the colleague CXPs improvement.
+ Takes initiative & leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities.
+ Create networks outside of own team.
**Health Safety and Environment Responsibilities**
+ Comply with company procedures and current regulations on hygiene and safety.
+ Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
+ Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
+ Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
+ Follow the company's road safety program.
+ Attend HSE training.
+ Promptly report to your manager any dangerous conditions of which you become aware.
+ Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
+ Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
+ Retain vehicle maintenance records and submit data as requested.
+ Completion of assigned HSE trainings within the due date.
**Other responsibility**
+ Perform other duties as assigned.
+ Respect of company's values, code of ethics and social charter.
+ Respect of personal data protection charter.
**Qualifications and Requirements**
**Language skil** **ls** **:**
+ High level of English proficiency and communication skill
**Education:**
+ University Graduate with medical background.
**Experience & knowledge:**
+ Proven track record in achieving sales results and account management.
+ High level understanding of GTM operation and capability.
**Capabilities in line with CFT (Customer Field Transformation) competency**
+ Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
+ Understanding and demonstrating value of products and services
+ Orchestrating and executing customer Multi Channel Engagement strategy.
+ Segmentation and Go-to-Market Strategy understanding.
+ Utilising customer insights for planning and execution.
+ Collecting customer insights
+ Applying Digital Capabilities to Business Solutions.
+ Facilitating and sustaining access to Sanofi products and services for planning and execution
**Mindset & attitude**
+ Collaborative team player & networker (entrepreneurial)
+ thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
+ Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
+ Autonomous: Self-organized to develop new competency and capability for GTM transformation
+ **Take the Lead Values** **Aim Higher** _Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance._ **Act for Patients** _Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients._ **Be Bold** _Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth._ **Lead Together** _Build trust and collaborate openly on our shared goals, celebrate collective wins s and foster a sense of belonging._
**Pursue** _Progress_ . **Discover** _Extraordinary_ .
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' ( and check out our Diversity Equity and Inclusion initiatives at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
Customer experience partner
Posted 12 days ago
Job Viewed
Job Description
**Hiring Manager:** Ahmed Refat - RD Sales and Customer Engagement Lead
**Job Purpose / Priorities**
+ Autonomously accountable for territory level business performance
+ Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
+ Implementing the company's strategy, policies and demonstrating broaden Play to Win mindset within teams.
**Organization**
+ Report to Commercial Lead.
+ Direct reports: N/A
**Key Accountabilities**
**Manage great customer experience:**
+ Ensure the understanding and execution of the relevant Customer Journey &
+ Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
+ OCCP planning respecting customer persona individualization.
+ Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
**Performance and Business Acumen**
+ Self-responsible for individual target activities and sales performance.
+ Hold the shared responsibility of Squad performance.
+ Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
**Support and Promote company's products value and image:**
+ Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
+ Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
+ Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
+ Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company's business.
**Facilitate & Sustain access of Sanofi Products**
+ Expand SANOFI business with all lines & functions.
+ Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
+ Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
+ Seek/expand new opportunity/new channels for the portfolio.
**Team Player**
+ Engage in the Squad performance and initiatives.
+ Collaborative mindset to support the colleague CXPs improvement.
+ Takes initiative & leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities.
+ Create networks outside of own team.
**Health Safety and Environment Responsibilities**
+ Comply with company procedures and current regulations on hygiene and safety.
+ Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
+ Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
+ Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
+ Follow the company's road safety program.
+ Attend HSE training.
+ Promptly report to your manager any dangerous conditions of which you become aware.
+ Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
+ Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
+ Retain vehicle maintenance records and submit data as requested.
+ Completion of assigned HSE trainings within the due date.
**Other responsibility**
+ Perform other duties as assigned.
+ Respect of company's values, code of ethics and social charter.
+ Respect of personal data protection charter.
**Qualifications and Requirements**
**Language skil** **ls** **:**
+ High level of English proficiency and communication skill
**Education:**
+ University Graduate with medical background.
**Experience & knowledge:**
+ Proven track record in achieving sales results and account management.
+ High level understanding of GTM operation and capability.
**Capabilities in line with CFT (Customer Field Transformation) competency**
+ Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
+ Understanding and demonstrating value of products and services
+ Orchestrating and executing customer Multi Channel Engagement strategy.
+ Segmentation and Go-to-Market Strategy understanding.
+ Utilising customer insights for planning and execution.
+ Collecting customer insights
+ Applying Digital Capabilities to Business Solutions.
+ Facilitating and sustaining access to Sanofi products and services for planning and execution
**Mindset & attitude**
+ Collaborative team player & networker (entrepreneurial)
+ thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
+ Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
+ Autonomous: Self-organized to develop new competency and capability for GTM transformation
**Take the Lead Values**
**Aim Higher**
_Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance._
**Act for Patients**
_Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients._
**Be Bold**
_Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth._
**Lead Together**
_Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging._
**Pursue** _Progress_ . **Discover** _Extraordinary_ .
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' ( and check out our Diversity Equity and Inclusion initiatives at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
Customer Experience Executive
Posted today
Job Viewed
Job Description
- Manage and execute customer bookings against space and equipment availability.
- Manage and execute documentation process.
- Manage and execute invoicing and BL Delivery.
- Complete required periodical reports.
- Cooperate with Sales counterpart for maximum customer retention and satisfaction.
- Meet designated customer SLAs.
- Proactively help customers with their shipment process.
- Follow up on the forecasted shipping volumes of the customers.
- Manage existing accounts.
**Qualifications**:
- Bachelor’s degree in relevant field (Preferably Logistics)
- 1-3 years of experience in any customer service/account management role, preferably in Logistics and Shipping industry.
- Knowledge of MS Office, including PowerPoint and Excel.
- Outstanding time-management and typing skills.
- Good command of Arabic and English.
- Good communication skills (written, verbal and listening).
- Ability to build partnerships and work well in teams.
Customer Experience Associate
Posted today
Job Viewed
Job Description
Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce worldwide.
Our goal is to deliver exceptional experience to our customers, converting them into passionate promoters! To do so, our Customer Experience (CX) teams are available 24/7 to fulfill customers requests, fix issues, hear their voices, and advocate for them to deliver solutions that make their lives easier.
**By joining the CX team, your role as Customer Experience Associate will include the below responsibilities.**
- Communicate with existing and potential customers through different inbound channels.
- Acknowledge and fulfill customers' inquiries and resolve their complaints.
- Escalate customer-impacting issues to respective teams, and own the case until resolution.
- Review and approve Ads created by customers ensuring compliance with our Ads guidelines.
- Validate and execute refunds to eligible customers upon request.
- Respond to customer reviews on Google play and App stores.
**Requirements**:
- 0-1 year of customer service experience, preferred in call center and/or social media moderation.
- English level = B1+
- Strong communication skills.
- Solid problem solving skills.
- Ability to work on night and overnight shifts.
Export Specialist - Customer Experience
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Managing and executing customer bookings against space and equipment availability.
- Managing and executing documentation process.
- Managing and executing invoicing and BL Delivery.
- Completing required periodical reports.
- Cooperating with Sales counterpart for maximum customer retention and satisfaction.
- Meeting designated customer SLAs.
- Proactively helping customers with their shipment process.
- Following up on the forecasted shipping volumes of the customers.
- Managing existing accounts.
**Education and Experience**:
- 2 years of experience in any customer service/account management role
- Bachelor’s degree in relevant field (Preferably Logistics)
- Previous experience in maritime shipping or logistics/warehousing is HIGHY DESIRABLE
Application Question(s):
- What is your current Net monthly salary?
- What is your Expected monthly salary?
- What is your notice period?
- Do you have previous experience in Shipping or Logistics?
Customer Experience Export Specialist
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Managing and executing customer bookings against space and equipment availability.
- Managing and executing documentation process.
- Managing and executing invoicing and BL Delivery.
- Completing required periodical reports.
- Cooperating with Sales counterpart for maximum customer retention and satisfaction.
- Meeting designated customer SLAs.
- Proactively helping customers with their shipment process.
- Following up on the forecasted shipping volumes of the customers.
- Managing existing accounts.
**Education and Experience**:
- 2 years of experience in any customer service/account management role
- Bachelor’s degree in relevant field (Preferably Shipping or Logistics)
Application Question(s):
- What is your current Net monthly salary?
- What is your Expected monthly salary?
- What is your notice period?
- Do you have previous experience in Shipping or Logistics?
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Customer Experience Lead Gulf
Posted today
Job Viewed
Job Description
**Summary of the job**:
The Customer Experience Lead for Gulf belongs to the Center of Excellence, reporting to Senior CRM Manager and will work closely with Gulf BUs sales, marketing, Medical and Market Access team, across several aspects:
1. As an **Integrator**:
- analyze field force data in a timely and accurate fashion as well as hold responsibility for monitoring data quality.
2. As a **Connector**:
3. As a **Shaper**:
- lead on the delivery of targeting & segmentation modelling that will enable effective marketing strategies across multiple categories and brands.
**Qualifications**:
- Education: Bachelor’s degree in pharmaceutical science. MBA from an accredited university or college in business and/or business technology is an advantage.
- Experience: 5+ years in pharmaceutical sales and/or marketing, preferred field force efficiency.
- Language: English and Arabic is a must, French is add on.
- Location: Cairo.
**Technical/Functional Skills Required**:
- Behave according to Credo and J&J leadership imperatives.
- Strong Analytical Skills: expert in obtaining, analyzing and synthesizing information: making the sophisticated simple.
- Personal integrity and maintaining the trust of others with strong collaboration and partnering skills.
- Courage to try new things and make tough calls.
- Ability to see big picture and address details.
**Leadership Behaviors Required**
- **LIVE OUR CREDO**: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and ensures everyday actions contribute to Our Purpose
- **CONNECT**: Builds internal and external relationships based on respect, collaborates openly across boundaries, and acts as a team player
- **SHAPE**:Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change
- **Grow**:Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!
Rare diseases Customer Experience Partner
Posted 4 days ago
Job Viewed
Job Description
**Location:** Cairo, Egypt
**Job Grade:** L1
**Hiring Manager:** Ahmed Refat - Rare Diseases Sales & Customer Engagement Head
**Job Purpose:**
+ Autonomously accountable for territory level business performance
+ Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
+ Implementing the company's strategy, policies and demonstrating broaden Play to Win mindset within teams.
**Key Accountabilities**
**Manage great customer experience:**
+ Ensure the understanding and execution of the relevant Customer Journey &
+ Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
+ OCCP planning respecting customer persona individualization.
+ Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
**Performance and Business Acumen**
+ Self-responsible for individual target activities and sales performance.
+ Hold the shared responsibility of Squad performance.
+ Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
**Support and Promote company's products value and image:**
+ Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
+ Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
+ Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
+ Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company's business.
**Facilitate & Sustain access of Sanofi Products**
+ Expand SANOFI business with all lines & functions.
+ Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
+ Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
+ Seek/expand new opportunity/new channels for the portfolio.
**Team Player**
+ Engage in the Squad performance and initiatives.
+ Collaborative mindset to support the colleague CXPs improvement.
+ Takes initiative & leverages network, academics, digital or innovate ways outside hisher own area to create learning opportunities.
+ Create networks outside of own team.
**Health Safety and Environment Responsibilities**
+ Comply with company procedures and current regulations on hygiene and safety.
+ Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
+ Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
+ Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
+ Follow the company's road safety program.
+ Attend HSE training.
+ Promptly report to your manager any dangerous conditions of which you become aware.
+ Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
+ Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
+ Retain vehicle maintenance records and submit data as requested.
+ Completion of assigned HSE trainings within the due date.
**Other responsibility**
+ Perform other duties as assigned.
+ Respect of company's values, code of ethics and social charter.
+ Respect of personal data protection charter.
**Qualifications and Requirements**
**Language skil** **ls** **:**
+ High level of English proficiency and communication skill
**Education:**
+ University Graduate with medical background.
**Experience & knowledge:**
+ Proven track record in achieving sales results and account management.
+ High level understanding of GTM operation and capability.
**Capabilities in line with CFT (Customer Field Transformation) competency**
+ Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
+ Understanding and demonstrating value of products and services
+ Orchestrating and executing customer Multi Channel Engagement strategy.
+ Segmentation and Go-to-Market Strategy understanding.
+ Utilising customer insights for planning and execution.
+ Collecting customer insights
+ Applying Digital Capabilities to Business Solutions.
+ Facilitating and sustaining access to Sanofi products and services for planning and execution
**Mindset & attitude**
+ Collaborative team player & networker (entrepreneurial)
+ thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
+ Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
+ Autonomous: Self-organized to develop new competency and capability for GTM transformation
**Leadership Framework Skills and PTW Behaviors**
**_Skills:_**
+ Strategic Thinking
+ Result Orientation
+ Relationship and influence
+ People Leadership
**_PTW Behaviors:_**
+ Stretch to go beyond the level we have operated at up until now.
+ Take action instead of waiting to be told what to do.
+ Act in the interest of our patients and customers.
+ Think one Sanofi
**Pursue** _Progress_ . **Discover** _Extraordinary_ .
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
Digital Marketing Manager
Posted today
Job Viewed
Job Description
At StorexWeb, we are always looking to strengthen our organisation by adding the best available talent to our staff. We are seeking a **Marketing Manager** to join our team. As a Marketing Manager, you will be responsible for developing, implementing, and executing strategic marketing plans for the organisation to attract potential customers, establish new markets and retain existing ones.
**Marketing Manager Responsibilities**:
- Studying company profile and operations to understand its marketing needs in our markets abroad.
- Conducting market research to identify industry trends and commercial opportunities to establish new regions and maintain our already established markets.
- Developing and implementing a marketing strategy and setting of targets according to objectives and budget.
- Advising on branding, positioning, communications, promotional activities and other marketing issues
- Giving direction to marketing efforts with the most effective methods and tools.
- Monitoring marketing projects, analysing results and presenting them to senior members of our company
- Monitoring surveys and analysing customers’ reactions to products offered by partnered sellers, packaging, pricing, etc.
- Writing reports with suggestions for improvements and new ideas on how to brand ourselves and our personal shopping services
- Liaising with senior members to determine the range of services to be sold.
- Training and managing new staff that will join our marketing department
- Maintain and establish new relationships with sellers and designer brands in the UK and abroad
- Keeping up to date with the newest trends, products and competitors that offer personal shopping services
**Marketing Manager Requirements**:
- Minimum experience of 1/2 years in a marketing field
- Intimate understanding of traditional and emerging marketing channels
- Holds a degree in marketing or equivalent qualification
- Excellent communication skills.
- Ability to think creatively and innovatively
- Budget-management skills and proficiency
- Professional judgement and discretion that comes from years of experience in the field
- Analytical skills to forecast and identify trends and challenges
- Familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.
- Be fluent in Arabic & English
- Italian speaking it’s a plus
**Language**:
- English (required)
- italian (preferred)