196 Delivery Manager jobs in Egypt

At
OrchidaTax
, we believe our greatest asset is our people. Our dedicated team of professionals is passionate about driving innovation in tax technology and compliance automation, enabling us to stay ahead in a rapidly evolving industry.

As the dedicated tax arm of OrchidaSoft—a pioneer in innovative technology since 1997—we specialize in providing cutting-edge tax software solutions, with a strong focus on electronic invoicing. We proudly serve over 5,000+ branches and have partnered with 350+ tax solution clients, including 150+ multinational companies.

Our advanced systems process more than 2.5 million e-invoices per day and 75 million+ e-invoices per month, continuously evolving to integrate the latest technologies and meet our clients' unique needs. With a solid presence in Saudi Arabia and Egypt, we aim to become the leading provider of electronic invoicing solutions across the Middle East.

Our commitment to quality, innovation, and customer satisfaction empowers businesses to confidently navigate complex tax compliance requirements. At OrchidaTax, our people are at the heart of everything we do—driving us to new heights in the tax technology landscape.

Summary:

The
Delivery Manager
oversees the end-to-end delivery of software and technical projects, ensuring they are executed efficiently, within scope, and aligned with client expectations. This role manages project timelines, resources, and budgets, while maintaining strong communication with internal teams and external stakeholders to ensure project success.

Key Responsibilities:

• Lead and manage multiple software delivery projects across the organization.
• Develop and maintain project plans, schedules, and budgets.
• Ensure project deliverables meet quality standards and client requirements.
• Coordinate with cross-functional teams (development, QA, support, and implementation).
• Communicate project status, risks, and issues to senior management and clients.
• Oversee the project lifecycle from initiation to closure, including post-delivery evaluations.
• Define delivery standards, best practices, and methodologies (Agile/Waterfall).
• Identify and mitigate delivery risks and escalate issues when needed.
• Manage and mentor project coordinators and team leads to ensure performance and growth.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• PMP or similar project management certification is a plus.
• Minimum 7 years of experience in software project or delivery management.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage multiple complex projects simultaneously.
• Excellent problem-solving and negotiation abilities.

Job Purpose :

Expert Engineer - L3 will be responsible for the planning & development of LAN, WAN & Wireless networks. They work with a variety of different hardware and software systems to build out network infrastructures that meet the needs of Enterprise & Gov. Customers. Expert Engineer - L3 may also be tasked with providing support & attending customer-related technical meetings related to these solutions related to Pre/Post Sales. This might include monitoring performance, troubleshooting issues as they arise, and making adjustments & enhancements where necessary to ensure business continuity & service uptime.

Key Responsibilities:

•Participate in RFP/RFQ with the Sales & Projects team to provide technical documentation & write-ups meeting customer requirements and producing HLD & LLDs.

•Attend meetings with customers and ensure to finalize and agree on solutions.

•Engage vendors & OEMs to review & validate proposed solution and respond to customer

•Plan, design, and validate solutions & proof of concepts based on industry-leading best practices & technologies.

•Providing MOP documents to internal L1 & L2 teams for carrying out implementations of agreed solutions.

•Manage & extend support to L1 & L2 teams related to implementation to ensure a balanced workload among all staff and monitor team performance as well

•Must be a good listener and able to understand and well document client requirements.

•Experience in solution implementation & positive customer service attitude with excellent soft skills.

•Validate and communicate designs and re-design as per client requirements for enhancements considering best practices & organization compliance & security policies.

•Develop and improve project-related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc.

•Extending support to the operations team if required related to troubleshooting or migrations from legacy to new technologies.

•Provide documentation & arrange trainings for L1 & L2 teams for installations, provision & troubleshooting related cases.

•25% Travel Requirements

•Ensure documentation of all routine works and user complaints along with resolution steps in detail.

Job Requirements:

•8+ years of experience in network designing & implementation of solutions comprising hybrid IP technologies including but not limited to WAN, SD-WAN, LAN, Wireless, Security, VoIP, IPTV/OTT, CCTV, GSM, Cloud & Virtualization.

•Must be CCNP/HCNP Enterprise certified, CCIE and HCIE would be a plus.

•CCNP Security or Fortinet NSE4 or Palo-Alto PCNSE would be a plus

•Cloud & Virtualization certifications (Microsoft, Amazon, Oracle, Google, VMware) would be a plus.

•Advanced knowledge of Cisco/Huawei Router and Switches (Networks / Servers / VoIP)

•Must have 3+ years of hands-on experience with Cisco and Huawei routers/Switches.

•Solid experience in IP Technologies (Routing, Switching, Wireless, VPNs, MPLS, MP-BGP, BGP, OSPF, STP, RSTP, PVST+, VTP, Ether Channel, Stack, Spine-Leaf architecture VPC, HSRP, VRRP, GLBP ACL, DMVPN, GETVPN, OTT/IPTV, VoIP, Virtualization & Cloud Computing).

•Shall be able to install and configure routers, switches, wireless AP, and servers out of the box on-site or able to provide technical documentation for on-site staff to carry out this task.

•Knowledge in Mobile Telecom 3G, 4G & 5G. IMS, Packet Core is a plus.

•Good understanding of network & monitoring tools and protocols (SNMP, Syslog, SSH, DNS, NTP, TFTPD, LDAP/Active Directory, Wireless, Solar winds, PRTG, Cisco Prime)

•Knowledge of DevOps, IT Automation, and Containers would be a plus.

Position Summary:

The IT Delivery Manager is responsible for overseeing the successful delivery of IT projects from initiation to implementation. This role acts as the main liaison between business stakeholders and technical teams, ensuring that all solutions are delivered on time, within budget, and aligned with business objectives. The position involves managing project feasibility, solution design coordination, vendor engagement, and overall delivery governance to maintain quality and efficiency across the IT portfolio.

Key Responsibilities:

• Serve as the primary contact for business teams submitting Business Requirement Documents (BRDs) and lead requirement refinement sessions.
• Conduct feasibility assessments and provide high-level estimations on scope, cost, and timelines.
• Collaborate with Enterprise Architects and Technical Leads to define end-to-end solution architectures.
• Lead and manage RFP processes, evaluate vendor proposals, and coordinate with procurement and technical teams.
• Oversee full project delivery lifecycle, ensuring adherence to quality, timelines, and strategic alignment.
• Manage cross-functional teams, risks, and dependencies to drive successful outcomes.
• Maintain transparent communication and alignment between business stakeholders and IT teams.
• Ensure complete and accurate documentation throughout all project phases.

Required Qualifications:

• 7+ years of experience in IT project delivery, business analysis, or solution management roles, with at least 2 years in a leadership or coordination capacity.
• Strong knowledge of software delivery life cycles and enterprise system architectures.
• Experience in reviewing and interpreting BRDs and functional requirements.
• Familiarity with vendor selection and RFP management processes.
• Excellent communication, analytical, and stakeholder management skills.
• Strong organizational and decision-making abilities.
• Technical understanding of development, testing, databases, or system integration is an advantage.
• Banking industry experience is a plus.
• Bachelor's degree in Engineering, Computer Science, or a related field.

About FIS

FIS is a leading IT and business solutions firm based in Ramallah, specializing in innovative software solutions for the insurance (Insurtech) and finance sectors.

With over 26 years of experience, we have been at the forefront of cutting-edge technology, helping clients drive efficiency, compliance and growth.

At FIS, we believe in innovation, excellence and the transformative power of technology. We work with modern tech stacks, agile methodologies, and a collaborative team that values creativity and continuous learning.

Job Description:

We're looking for an experienced Delivery Manager to oversee the execution of multiple ongoing software projects and ensure successful, timely and high-quality delivery.

This role requires hands on leadership not just coordination and reporting but proactive involvement in removing bottlenecks, enforcing discipline and driving results across distributed teams.

You will work closely with Product Owners, Team Leaders and QA teams ensuring alignment, efficiency and accountability.

Key Responsibilities:

• Lead end-to-end software delivery for multiple enterprise and SaaS projects.
• Oversee planning, development, testing, deployment and post-release activities.
• Track progress, manage dependencies and ensure high delivery standards.
• Identify and resolve delivery risks and bottlenecks promptly.
• Apply Agile best practices (Scrum / Kanban) and foster a culture of accountability and ownership.
• Collaborate with Product Owners, Team Leaders, and QA Engineers to align delivery goals.
• Coordinate across technical and non-technical teams to ensure smooth execution.
• Work closely with Architects on planning, estimation, and resource allocation.
• Support presales activities by providing delivery input, estimates, and timelines.
• Monitor and optimize delivery KPIs (velocity, quality, cycle time).
• Standardize delivery reporting and governance frameworks.
• Drive continuous improvement in processes and communication within distributed teams.

Technical Background

• Strong technical fluency in modern software delivery environments.
• Solid understanding of .NET Core / C#, SQL Server,  Oracle and API-based integrations.
• Familiarity with Microservices architecture, Azure DevOps, and CI/CD pipelines.
• Capable of discussing system design, performance bottlenecks, and deployment workflows with technical teams.
• Ability to identify technical risks and translate them into actionable delivery plans.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering or a related technical
• 7+ years of experience in software project delivery or agile operations.
• Proven track record managing multi-team or multi-product environments.
• Strong understanding of Agile / Scrum / Kanban methodologies.
• Solid technical background (development or QA experience preferred).
• Excellent communication and leadership skills.
• Proficiency in Azure Devops.
• Excellent English communication skills (spoken and written)

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

To maintain a competitive advantage as we grow, we are currently looking for a new "Agile Delivery Manager"

Job purpose:

Responsible for the effective delivery and management of product development and implementation for payment services products. This role requires managing multiple projects, working closely with stakeholders, and ensuring the successful delivery of products.

Key accountabilities and decision ownership:

• Plan and Coordinate Delivery:
  Oversee the planning and coordination of financial services products, from development to implementation, ensuring alignment with project goals and timelines.
• Release Management:
  Plan and coordinate release activities and resources to ensure successful release delivery.
• Stakeholder and Customer Relationships:
  Establish and maintain strong working relationships with stakeholders and customers to facilitate smooth communication and collaboration.
• Progress Monitoring and Reporting:
  Monitor and report on the progress of product delivery, including tracking Risks, Assumptions, Issues, and Dependencies (RAID), resources, and quality dimensions.
• Deadlines:
  Ensure that the product is delivered within agreed deadlines.
• Product Delivery Planning:
  Develop and maintain comprehensive product delivery plans, detailing each phase of the product lifecycle.
• Performance Metrics:
  Define, track, and measure end-to-end (E2E) product delivery performance using key performance indicators (KPIs) and metrics.
• Risk Management
  : Identify, assess, and manage product risks, resolve dependencies, and develop strategies to mitigate potential issues.
• Customer Feedback Analysis:
  Analyse customer feedback and use insights to continuously improve the product delivery process.

Must have technical/professional qualifications:

• Experience:
  8-10 years of delivery experience in the payment services and card issuing industry.
• Education:
  Bachelor's degree in computer science or an equivalent field.
• Product Delivery and Agile Methodology:
  Demonstrated experience in product delivery and incremental product roll-out using Agile methodology tools and frameworks, such as DevOps, Scrum, and SAFe framework.

Industry Knowledge:
In-depth knowledge of the payment services industry, including in-store payment systems and other related areas. Gateway, POS/ECR, eCommerce, Bank/Acquiring).

• Fintech & banking sectors experience is must.
• Our values guide how we think and act - They describe what we care about the most
• C
  ustomer first - It's embedded in our design thinking and customer service approach
• O
  pen - Openness allows us to constantly improve and evolve
• R
  eal - No jargon and no excuses
• B
  old - Constantly challenging ourselves and our way of thinking.
• R
  esilient – If we fail, we bounce back stronger than before.
• C
  ollaborative - We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.

The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT

services to meet business needs. This role oversees service management processes, ensures high customer

satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal

teams, vendors, and stakeholders to drive service excellence, optimize performance, and improve IT operations.

Role and Responsibilities

Service Delivery & IT Operations Management:

• Oversee the end-to-end delivery of IT services, ensuring SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met.

• Manage IT support teams (Service Desk, Infrastructure, Applications, etc.) to deliver high-quality technical support and services.

• Develop, implement, and maintain ITIL-based service management processes (Incident, Problem, Change, and Release Management)

• Monitor IT service performance and implement continuous improvement initiatives.

Stakeholder

• Act as the primary point of contact for business units regarding IT services and escalations.
• Work closely with internal and external teams to ensure seamless service integration.

IT Service Continuity & Security Compliance:

• Ensure compliance with IT security policies, data protection regulations, and industry best practices.
• Conduct risk assessments and proactively mitigate IT service risks.

Strategic Planning & Process Improvement:

• Identify opportunities for automation, process optimization, and cost reduction within IT operations.
• Align IT services with business objectives by working closely with leadership and IT teams.
• Lead IT projects related to service delivery enhancements and digital transformation

Performance Monitoring & Reporting:

• Track and report on IT service performance metrics, incident trends, and root cause analyses.
• Provide regular reports and insights to senior management on IT service performance.
• Ensure end-user satisfaction by conducting surveys and feedback assessments.

Leadership & Team Management:

• Lead, mentor, and develop IT service teams to enhance technical and customer service skills.
• Drive a culture of service excellence and continuous improvement within the IT department.
• Conduct training programs to enhance IT service management knowledge across teams.

Requirements

Bachelor's degree in IT, Computer Science, or related field (Master's preferred).

• 15+ years of experience in IT Service Management, IT Operations, or a similar role.
• Cloud native skills
• Strong understanding of ITIL frameworks, ITSM tools (e.g., ServiceNow, BMC Remedy), and IT

governance best practices.

• Experience in managing IT support teams and vendors in a multi-cloud or hybrid IT environment.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong leadership, communication, and stakeholder management abilities.
• Experience with incident management, change management, and IT project management.

Preferred Qualifications:

• Knowledge of cybersecurity, compliance frameworks, and disaster recovery planning.

Company Description

Atheel Contact Center is a leading customer service provider in Qesm El Maadi, Cairo. With headquarters in El-Tatbeqyen Tower, Atheel has established itself as one of the top-ranked companies in the market. Our call centers operate 24/7 and we have a capacity of more than 500 seats across our branches in Maadi. As we continue to grow, we aim to serve a wider range of local and offshore clients by listening to their requirements, handling their concerns, and exceeding their expectations.

Role Description

This is a full-time on-site role for a Service Delivery Manager. The
Service Delivery
Manager will oversee day-to-day operations, manage client accounts, ensure smooth communication between internal teams and clients, and identify opportunities for process improvement and efficiency. The role requires strong customer service skills, project management expertise, and collaboration with cross-functional teams.

Qualifications

• Very good English Speaker
• Experience in customer service or account management (Offshore account)
• Strong communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Experience in project management
• Problem-solving and analytical skills
• Attention to detail and organizational skills
• Proficiency in MS Office applications
• Knowledge of CRM systems
• Ability to work under pressure and meet deadlines
• Previous experience in the contact center industry

For more information send a WhatsApp message to

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details
Job Title & Location
Client Delivery Manager

Cairo, Egypt

Role Overview
Our Data Production Team is a team that assembles databases. Our Data Production Analysts are experts in building, validating, and analyzing tendencies while taking in account all the partners' needs. They also collaborate with local markets with coordination with AME client service by the ROC of Egypt. We're currently looking for a Senior Manager, Client Delivery to lead the coordination and collaboration between Client Service and our Data Production Team.

Role Description
As a Senior Manager, Client Delivery, you will play a pivotal role in driving client satisfaction and operational excellence. You will lead a high-performing team, manage complex client relationships, and define the best productive solution that covers the client's needs and preserves operational efficiency and guarantee the punctual and precise delivery of the agreed data solutions.

Key Responsibilities

• Client Success: Build strong client relationships, deliver exceptional service, and drive client satisfaction.
• Team Leadership: Lead and develop a high-performing team, fostering a culture of innovation and continuous improvement.
• Operational Excellence: Ensure efficient and effective operations, maintaining high quality standards, finding the best operational approach to solve the client needs.
• Strategic Planning: Develop and implement strategic plans to achieve business objectives and client needs.

Role Requirements & Capabilities
Key outcomes

• Client Satisfaction: Drive client satisfaction and loyalty through exceptional service and proactive problem-solving.
• Team Leadership: Lead and develop a high-performing team, empowered to drive to the best productive solutions with client service and client, fostering a culture of innovation and continuous improvement.
• Operational Excellence: Ensure the timely and accurate delivery of high-quality data solutions.
• Strategic Planning: Develop and implement strategic plans to achieve business objectives and meet client needs.

Key Capabilities

• Analytical Skills: Strong analytical and problem-solving skills.
• Project management and negotiation skills
• Communication Skills: Excellent written, verbal communication and presentation skills
• Relationship Building: Ability to build and maintain strong relationships with key partners.
• Critical Thinking: Ability to think strategically and develop long-term plans.
• Leadership: Strong leadership skills to inspire and motivate teams.
• English professional proficiency

Your background will ideally look like this…

• Extensive experience in data management, analysis, and reporting
• Proven leadership experience in managing teams
• Strong understanding of the data industry and emerging trends
• Experience in client relationship management and business development

With the following qualities…

• Visionary: A forward-thinking leader who can inspire and motivate others.
• Results Driven: A focus on achieving goals and delivering results.
• Adaptable: Ability to adapt to changing circumstances and embrace new challenges.
• Resilient: The ability to overcome obstacles and maintain a positive attitude.
• Collaborative: A great teammate who can work effectively with colleagues from diverse backgrounds.

What You'll Get From Us

• 25 days annual leave (excl. bank holidays), plus your birthday off
• Flexible benefits across health, wealth and lifestyle
• Extensive training and excellent scope for career development
• A collaborative and supportive work environment

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Reasonable Adjustments
Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Country
Egypt

Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.

Job Title:

Service Delivery Manager

Job Description

Job Description

A Service Delivery Manager's primary focus is building strong and mutually beneficial relationships with their assigned clients. They serve as the primary liaison with Client, the Engineers, and Catalyst Account Management; supporting projects, and service delivery. They drive client satisfaction. They are Concentrix culture catalysts.

Responsibilities:

• Client Facing responsibilities

• Builds strong relationships with assigned clients and CNX business units.

• Serves as the primary contact for the client and internal business units.
• Responsible for client communications and conflict resolution.
• Address client concerns in an efficient and timely manner.

• Engineering team responsibilities

• Partner with the Engineering team to ensure on time and to budget delivery.

• Assist Engineering teams to understand client requirements
• On board and continue to support the Engineers needs after on boarding.

• Catalyst Account Management.

• Understand and communicate client business problems and needs to internal and external stakeholders by leading and being an active participant in client-facing meetings.

• Deliver monthly reviews to account management.
• Support business during client QBRs.
• Minimize Engineering costs.

• CSAT Technology Champion

• Seek client feedback.

• Develop related action plans to improve CSAT.
• Collaborate with Engineering team to help drive improvements in CSAT score.

• Concentrix Culture Champion

• Develop personal understanding of what it means to live the Concentrix Culture.

• Model the way by aligning actions and behaviors with the Concentrix Culture.
• Mentor others to understand and model the Concentrix Culture.

Position Requirements:

• Bachelor's Degree in related field from a four-year university or college preferred.
• Excellent verbal and written communications skill (English, and native language)
• Excellent listening, negotiation, and presentation skills
• Proven ability to prioritize and deliver multiple client-focused projects in a fast-paced, deadline-oriented business environment.
• Expert ability to handle conflict resolution.
• Ability to influence effectively at all levels of the organization.
• Proven ability to track/manage/reduce costs.

Location:

EGY Work-at-Home

Language Requirements:

Time Type:

Full time

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