137 Customer Support Specialist jobs in Egypt
Customer Support Specialist
Posted today
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- Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
- Remote Installation of software using ConnectWise, standalone installations as well as networked offices
- Troubleshoot client issues, including software, hardware, and network-related inquiries
- Use company online knowledge base to resolve client issues before escalating to management.
- Maintains Salesforce CRM database by entering notes in clients' files on every call and proper use of cases
- Maintains client confidence and protects operations by keeping information confidential.
- Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August
- Introducing our four software to Sigma's new leads during the offseason.
- Working Hours and Days-off:
- January and February: 12 hours per day with no days off.
- March: 10 hours per day with one day off.
- April 8 hours per day with one day off
- May 6 hours per day with two days off.
- June, July, and August are only 4 hours per day with two days off.
- September 6 hours per day with two days off.
- October 8 hours per day with two days off.
- November 9 hours per day with two days off
- December 10 hours per day with two days off.
- Job Requirements
- Fluent in English is a !MUST! ( Native or Native-like ONLY
- PLEASE DON'T APPLY IF NOT*)
- Collage Graduate
- Multi-tasker
- Flexible with the working hours
- Good communication skills
**Salary**: From E£7,200.00 per month
Application Question(s):
- What's your expected salary?
- Please note that this position requires from EXCELLENT to NATIVE-LIKE English level.
**Education**:
- Bachelor's (preferred)
Customer Support Specialist
Posted today
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Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.
If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.
**Job Summary**:
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities using different methods such as outbound/inbound calls, WhatsApp messages and Facebook.
**Responsibilities**:
- Identify customer needs and help customers use specific features.
- Report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers.
- Provide assistance to issues raised on our official social media channels.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representatives.
**What we look for**:
- Bachelor's Degree.
- 1-2 years of relevant experience.
- Familiarity with our industry is a plus.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
Customer Support Specialist
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**Responsibilities**
- Identify customer needs and promote specific features to increase usage and sales
- Conduct outbound calls with customers to upsell and cross-sell products and services
- Analyze and report product malfunctions (e.g., by testing different scenarios or impersonating users to prepare product reports) and ensure customer satisfaction
- Update the database with all client updates, technical issues, and customer interactions for data gathering and analysis
- Obtain customer feedback and analyze the outcome to reach a better understanding
- Share customers’ suggestions with team members to ensure that our product meets all customer needs sufficiently
- Inform customers of new features and functionalities to ensure a successful customer experience and encourage growth
- Follow up with customers to ensure that their technical issues are resolved and they are satisfied with the service provided
**Qualifications & Work Experience**
- Bachelor's degree in any relevant field
- 1+ years of relevant experience in the customer service field
- Proficiency in both English and Arabic
- Excellent communication skills, including active listening
- Knowledge of troubleshooting techniques and workarounds
- Proficiency in MS Office, especially PowerPoint
**Behavioural Competencies**
- Problem-solving and decision-making skills
- Active listening
- Accuracy and attention to detail
- Ability to multitask and prioritize and manage time effectively
- Excellent interpersonal skills
- Customer oriented
- Chat writing skills
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Customer Support Specialist "Entertainment Platform"
Posted 20 days ago
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Position: Customer Support Specialist "Entertainment Platform"
Company Overview:
RayaCX is a leading customer experience management company that helps businesses of all sizes improve their customer support and satisfaction. With a team of experienced professionals and cutting-edge technology, RayaCX is committed to providing top-notch customer support solutions to its clients.
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
- Identify and troubleshoot customer issues, providing effective solutions and escalating complex problems to the appropriate team members
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with other team members to continuously improve customer support processes and procedures
- Stay up-to-date on product and service knowledge to effectively assist customers
- Proactively reach out to customers to gather feedback and address any concerns
- Assist with onboarding new clients and providing training on our products and services
Qualifications:
- High school diploma or equivalent, Bachelor's degree preferred
- Minimum of 2 years experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Strong problem-solving and critical thinking abilities
- Ability to multitask and manage time effectively
- Proficient in Microsoft Office and customer service software
- Experience in the technology or software industry is a plus
Why Work for Us:
At RayaCX, we value our employees and strive to create a positive and supportive work environment. We offer competitive salaries, benefits, and opportunities for growth and development. Join our team and be a part of a dynamic and innovative company that is dedicated to providing exceptional customer support services.
Customer Care
Posted today
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Work Locations: New Cairo OR Mohandseen.
(Males or Females and Graduates or Undergraduates are welcomed to apply)
TP Benefits:
- Highest net salary in the industry ranging between 5.5K to 12.3K NET Salary, including KPI in the Euro Equivalent.
Social insurance.
Medical insurance 200k coverage per year.
Overnight allowance: 1000 EGP.
Career Path throughout an internal development program.
Transportation provided all over Cairo and Giza with different collection points, (Door to Door transportation for females after 11:00 PM, New Cairo Sites).
VPN Mobile allowance.
Refer a friend program that can get you up to 3000 EGP.
Discounts in many stores all over EGYPT.
Gym Access.
For applying, send your full name, age, education, residency for What’sapp and wait for a phone call within a day.
Pay: E£15,000.00 per month
English Customer Care
Posted today
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**Company Name**: Sutherland
**Location**: (Cairo, Egypt)
**Job Type**: Full-Time
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for solving Technical Issues for AT&T users.
**Qualifications**:
- No experience needed
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Fluent English speakers ( Very Good To Excellent )
- Flexible with rotational shifts
- Graduates
**Benefits**:
- _**Highest Salary In The Market ( Starting 10K Net )**_
- _**OverNight Allowance = 1,200**_
- _**2,000 Monthly Bonus**_
- _**Training fully paid + KPIs**_
- **Medical and social insurance**
**Salary**: E£10,000.00 - E£14,000.00 per month
Application Question(s):
- What is your level of proficiency in English?
- Are you flexible working Rotational Shifts?
- We must fill this position urgently. Can you start immediately?
Customer Care Service Agent
Posted today
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**Responsibilities**
Example: Customer service representative.
Inbound calls
**Qualifications**
(Graduates, Fluent English speakers, zero experience needed)
Excellent verbal and written communication skills
**Benefits**:
**Salary up to 10,400 EGP NET**
**(KPIS) in Euro Equivalent**
Medical Insurance coverage up to 200K per year & Social Insurance
Transportation provided 24/7 all over Cairo and Giza (Plaza & Citywalk)
Gym Access
VPN Line
Career path after 6 months
**Job Types**: Full-time, Contract, New-Grad
**Salary**: Up to E£10.40 per month
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Customer Care Agent (Copy)
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We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market.
**What we are looking for**:
We are on the hunt for a customer care agent who ensures a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.
location: Dokki
**Your day in a Nutshell might include**:
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
**We are looking for you if**:
- You have strong contact handling and active listening skills.
- You have very good communication and interpersonal abilities
- You are customer oriented and have an ability to adapt/respond to different types of characters
- You have the ability to multi-task, prioritize, and manage time effectively
**You fit the bill if**:
- You have a bachelor degree in business administration or relevant field
- You have 1 to 3 years of proven customer Care/support/experience
- You are familiar with CRM systems and practices
**What’s in it for you**:
- Career Growth through our learning and development programs.
- Lots of offer and discounts in our Entertainment, Financial Support and Wellbeing program.
- Family Care Program
- Rotational working hours.
**What happens once you apply?**
Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.
**Get to Know more about Life at Cartona through the below links**:
Freight Customer Care Specialist
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- Import / Export / Re-export (FCL / LCL / AIR / LAND)
- Dealing with 3rd parties
**Job description**
- In-charge for Import & Export
- Dealing with overseas and local agents for freight inquiries
- Dealing with local shipping lines and agents for freight inquiries
- Coordinating with clients / agents / shipping lines / 3PL
- Able to present quotations to clients and agents
- Receiving Credit and Debit notes and forwarding to accounts team
- Coordinating with accounts team for payables and receivables
- Opening files
- Closing files
- Submitting weekly report to Management
- And other miscellaneous operational tasks
- Knowledge of local and international carriers and routes
- Ability to organize shipments
- Ability to use key IT systems
- Knowledge of foreign languages
- Mediation and negotiation skills
- Communication skills
- Ability to cope well with pressure and work to deadlines
- Precision and ability to work independently
**Salary**: E£10,000.00 - E£15,000.00 per month
Ability to commute/relocate:
- Nasr City: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- freight operation: 2 years (preferred)
Us Customer Care Representative
Posted today
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Job Description
Qualifications:
- **Fluency in English (b2/c1)**
**-Flexibility with night and overnight shifts**
**-Grads and dropouts**
**-on-site vacancy**
**Benefits**:
Kpis are granted for the first 3 months
Overnight allowance 1.1k
The Highest Net Salary in the market
Medical and social insurance
Fully paid training
Door-to-door transportation starting from 8PM
**Salary**: E£8,000.00 - E£11,000.00 per month
Ability to commute/relocate:
- New Cairo: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Are you flexible with night & overnight shifts?