388 Customer Support Engineer jobs in Egypt
Customer Support Engineer, EMEA
Posted today
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Job Description
Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
As a
Customer Support Engineer
at Incorta, you will play a vital role in ensuring customer success by providing world-class post-sales support. You will act as the primary point of contact for our customers, resolving technical issues, troubleshooting complex challenges, and guiding them to get the most value out of Incorta's platform. In this role, you will also serve as a trusted advisor and advocate for customer needs, collaborating with internal teams to drive resolutions and improve the overall customer experience.
YOU WILL
- Deliver day-to-day technical support to Incorta's EMEA customers via phone, email, and other channels.
- Troubleshoot and resolve complex issues related to installation, upgrades, performance, and clustering.
- Research and analyze incidents and service requests, developing effective and timely solutions.
- Contribute to and enrich Incorta's internal and external Knowledge Base and user community.
- Collaborate with cross-functional teams on projects, providing input on support requirements for new tools and features.
- Demonstrate strong communication skills to effectively manage customer expectations and ensure satisfaction.
- Show commitment to areas of strategic importance, contributing to continuous improvement in support services.
YOU HAVE
- Bachelor's degree in Computer Science, Computer Engineering, or a related field.
- 3+ years of total technical experience, with at least 2 years in a customer support role.
- Excellent analytical and troubleshooting skills.
- Strong experience in setting up and troubleshooting clusters and environments involving Linux, Tomcat, WebLogic, Zookeeper, Spark, Hilex, and Kafka.
- Knowledge of SQL.
- Exceptional verbal and written communication skills in English.
NICE TO HAVE
- Experience with BI tools such as Tableau, MicroStrategy, Power BI, or similar.Solid experience in Python programming.
- Experience supporting analytics and BI software products.
- Knowledge of Oracle ERP (E-Business Suite).
- ITIL V3 Foundation or relevant technical certifications.
We could tell you that we're building something that truly optimizes the way business intelligence is done. We could also tell you that we're backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine's Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner Magic Quadrant and the 2022 Gartner Market Guide. All true, but the real reason you will want to come work for Incorta is that you'll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in days or weeks like the current solutions.
Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Software Support Engineer
Posted today
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Job Description
Responsibilities
- Provide prompt and effective technical support to customers through various channels (email, chat, phone), ensuring clear and professional communication.
- Troubleshoot and resolve software-related issues, including configuration, performance, and usability, by reproducing issues in test environments and performing root cause analysis.
- Log, track, and manage customer tickets using a support management system, ensuring proper documentation and timely resolution.
- Serve as the primary point of contact for technical inquiries, setting clear expectations regarding resolution timelines and escalation processes.
- Escalate unresolved or complex cases to internal teams (e.g., developers, QA, product teams) with comprehensive documentation and collaborate to resolve bugs and improve product quality.
- Create and maintain support resources such as FAQs, troubleshooting guides, and a knowledge base to facilitate self-service support and streamline future case handling.
- Identify recurring issues and customer pain points, providing actionable feedback to the product team for enhancements and reporting bugs and improvement suggestions.
- Stay up to date on product updates, new features, and related technologies, and assist in testing new releases and features from a user-support perspective.
- Participate in training sessions to enhance technical and soft skills and take the initiative in improving support processes to enhance customer satisfaction.
Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field.
- 1–3 years of experience in a technical support or helpdesk role within a software environment.
- Strong troubleshooting skills and understanding of software systems and architecture.
- Knowledge of databases, APIs, and basic networking.
- Experience with support tools (e.g., Jira, Zendesk, Freshdesk).
- Excellent communication skills – both written and verbal.
- Ability to manage multiple tasks and work under pressure.
Software Technical Support Specialist
Posted today
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Job Description
We're Hiring - Software Technical Support Specialist.
Join one of the largest Electronic devices companies in Egypt and grow fast
What We Offer:
Basic Salary + Commission
Social & medical insurance.
Requirements:
Bachelor's degree in Computer Science,
IT, or related field
Strong knowledge of Apple ecosystem.
(iOS, macOS, iCloud, App Store)
Good English (spoken & written)
Previous Customer service or technical
support experience is a plus
Location: New Cairo, Heliopolis, Nasr City, October.
Apply now: via WhatsApp:
Mention: "SW"
Software Technical Support Engineer
Posted today
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Job Description
BlackStone eIT is a reputable and innovative software company, and we are currently seeking a talented and enthusiastic Software Technical Support Engineer to join our team. As a Software Technical Support Engineer, you will be responsible for providing technical support to our clients and ensuring their satisfaction with our software products.
Responsibilities- Act as the primary point of contact for customer inquiries and technical issues.
- Effectively troubleshoot and resolve software-related problems.
- Collaborate with other technical support engineers and developers to address and resolve complex customer issues.
- Document and track customer interactions, issues, and resolutions using our CRM system.
- Provide software installation, configuration, and update assistance to clients.
- Conduct product training sessions for customers as needed.
- Identify and escalate recurring technical issues to the development team for further investigation and resolution.
- Stay up-to-date with the latest software updates and enhancements.
- Contribute to the continuous improvement of our technical support processes and knowledge base.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field.
- +4 years of experience as a technical support engineer
- Proven experience in a technical support role, ideally within the software industry.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Experience with CRM systems and ticketing tools.
- Ability to work independently and in a team-oriented environment.
- Knowledge of software development methodologies and technologies.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and a commitment to delivering high-quality results.
- Patience, empathy, and a customer-oriented mindset.
- Flexibility to work on a rotating shift schedule, including weekends and holidays if needed.
Benefits
- Paid Time Off
- Hybrid
- Performance Bonus
- Training & Development
Software Technical Support Engineer
Posted today
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Job Description
Job Summary:
We're hiring a Technical Support Engineer
to join our fintech team. In this role, you'll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
Responsibilities:
Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, .).
Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
Log all technical issues comprehensively in the support system to ensure traceability and accountability.
Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
Requirements:
Bachelor's degree in Information Technology or Computer Science
Experience 0-1 Years in the tech field
Fintech Oriented
Great problem-solving skills & Critical thinker
Experience working with API testing tools, such as Postman
Great understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot technical issues
Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
Familiarity with ticketing software
Flexibility to work in shifts and provide on-call support when required.
Sr. Principal Customer Success Support Engineer – OIC PaaS developer
Posted today
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Job Description
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As an OIC PaaS developer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. A Bachelor's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Career Level - IC4
Responsibilities
The Oracle CSS Applications developer is an experienced technical professional, who has an understanding of business solutions, industry best practices, multiple business processes and technology designs within the Oracle Applications supporting products and technologies. The candidate should have experience in implementation or support of large to medium Oracle Applications implementation projects.
He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.
Responsibilities
- Work on developing technical solutions to meet business requirements gathered and documented by functional consultants
- Identify and resolve key issues related to code change requirements and bug fixes
- Support Oracle ERP products and services from the technical aspect in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work.
Technical Qualifications
- Strong technical knowledge in Oracle applications, SQL and PL-SQL is a must.
- Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF is a must.
- Java, ADF and PaaS skills are preferred
- Oracle relevant technical Certification are preferred
- Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS).
- Strong analytical and problem solving skills.
- Technical troubleshooting experience.
Other Qualifications:
- Strong English written/verbal communications
- Excellent verbal and written communication skills
- Excellent technical troubleshooting experience
- Self-motivated individual who works well in a team environment.
- Willing to travel to customer sites on a regular basis.
- Experience in working as part of Global/ Matrixed/ Remote teams.
- Self-driven, ability to work under minimal supervision.
Willing to work in shifts & weekends as required.
T he Oracle OIC PaaS Applications developer is an experienced technical professional, who has an understanding of business solutions, industry best practices, multiple business processes and technology designs within the Oracle Applications supporting products and technologies. The candidate should have experience in implementation or support of large to medium Oracle Applications implementation projects.
He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.
Experience
:
6 years+ of overall experience in relevant technical roles, having product and technical expertise relevant to practice focus.
Travel : Yes, 50+ % of the Time
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Sr. Principal Customer Success Support Engineer - OIC PaaS developer
Posted 22 days ago
Job Viewed
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As an OIC PaaS developer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. A Bachelor's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools. **As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).** **As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).** **As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).**
Career Level - IC4
**Responsibilities**
The Oracle CSS Applications developer is an experienced technical professional, who has an understanding of business solutions, industry best practices, multiple business processes and technology designs within the Oracle Applications supporting products and technologies. The candidate should have experience in implementation or support of large to medium Oracle Applications implementation projects.
He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.
**Responsibilities**
· Work on developing technical solutions to meet business requirements gathered and documented by functional consultants
· Identify and resolve key issues related to code change requirements and bug fixes
· Support Oracle ERP products and services from the technical aspect in line with the contractual agreement
· Works with support to resolve Customers SRs.
· Conduct knowledge transfer sessions both within the Oracle team and to end users.
· Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work.
**Technical Qualifications**
· Strong technical knowledge in Oracle applications, SQL and PL-SQL is a must.
· Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF is a must.
· Java, ADF and PaaS skills are preferred
· Oracle relevant technical Certification are preferred
· Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS).
· Strong analytical and problem solving skills.
· Technical troubleshooting experience.
**Other Qualifications:**
· Strong English written/verbal communications
· Excellent verbal and written communication skills
· Excellent technical troubleshooting experience
· Self-motivated individual who works well in a team environment.
· Willing to travel to customer sites on a regular basis.
· Experience in working as part of Global/ Matrixed/ Remote teams.
· Self-driven, ability to work under minimal supervision.
+ Willing to work in shifts & weekends as required.
+ The Oracle OIC PaaS Applications developer is an experienced technical professional, who has an understanding of business solutions, industry best practices, multiple business processes and technology designs within the Oracle Applications supporting products and technologies. The candidate should have experience in implementation or support of large to medium Oracle Applications implementation projects.
He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.
**Experience** :
6 years+ of overall experience in relevant technical roles, having product and technical expertise relevant to practice focus.
Travel : Yes, 50+ % of the Time
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Senior Software Technical Support Engineer
Posted today
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Job Description
GET Group Holdings Ltd. – A global leader in secure identity solutions – is hiring immediately:
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Location: Sheraton, Cairo, Egypt
Employment Type: Full-time | Onsite
About Us:
With over 40 years of experience serving 52+ governments worldwide, GET Group Holdings Ltd. specializes in advanced solutions for identity management, AI-powered services, and safe city technologies.
Role Summary:
We're looking for an experienced Senior Software Technical Support Engineer to handle implementation, deployment, troubleshooting, and support of our applications, ensuring seamless customer experience and system reliability.
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Key_Responsibilities:
-Deploy, configure, integrate & test solutions based on technical & business requirements.
-Troubleshoot and support applications during UAT and production.
-Provide customer support and training.
- Collaborate with cross-functional teams to resolve incidents.
Perform database scripting (MS SQL Server / Oracle) to maintain data integrity.
-Support scheduled after-hours maintenance when required.
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Requirements:
- Bachelor's degree in Engineering or Computer Science.
-7+ years in Application/Software support.
Strong MS SQL Server & Oracle skills.
Knowledge of IIS, Tomcat, RabbitMQ, Linux, and networking.
Familiarity with ticketing systems.
Strong analytical, troubleshooting & communication skills.
Ability to work under pressure with attention to detail.
Apply Now: Send your CV to
with Senior Software Technical Support Engineer in the subject line.
Customer Technical Support
Posted today
Job Viewed
Job Description
Working Days and Hours:
Monday to Friday, 9 AM – 6 PM (UK hours); Potential for flexible hours
Location:
Remote/Online
Salary Range:
Attractive, top‑of‑market salary (paid in GBP/USD)
Palm Outsourcing helps international companies find talent in Egypt.
Please note, we will only be considering excellent applicants with solid demonstrable experience. If you do not have clear and evidenced experience, you will be immediately rejected, so please do not apply.
Contrastingly if you feel you are a right fit relative to the requirements below, please proceed.
Opportunity Overview
We're hiring a detail‑oriented, scientifically minded Technical Customer Service Associate to enhance how product feedback and quality issues are captured, escalated and resolved. You will bridge day‑to‑day customer enquiries with quality workflows so that insights translate into product improvements and higher customer satisfaction.
Role Description
We're looking for a Technical Customer Service Associate to join our client's team. If you enjoy solving complex enquiries with clear, accurate responses and you're comfortable coordinating with quality and product stakeholders, this could be the opportunity for you. You will manage escalations, document issues rigorously, and help improve processes that reduce future incidents.
Key Responsibilities
- Resolve enquiries
– Handle escalated tickets that require technical product understanding. - Own escalations
– Liaise between Customer Service and the QMS to document issues. - Improve efficiency
– Identify recurring problems and propose product or process fixes. - Support compliance
– Follow established workflows for product issues and corrective actions. - Stakeholder updates
– Maintain clear, timely communication to keep teams aligned.
Minimum Qualifications
- Education
– Bachelor's degree in a scientific field such as Biology, Biomedical Science or Chemistry. - Experience
– 1–2 years in technical support, customer service or a quality‑focused role. - Communication
– Clear written and verbal skills with strong attention to detail.
Bonus Qualifications
- Regulated contexts
– Exposure to medical devices, healthcare or biotech and ISO standards. - Quality workflows
– Familiarity with QMS concepts for complaints and corrective actions.
Company Benefits
- Top-of-the-market pay.
- Remote working.
- Potential for flexible hours.
- Typically, we work with our own laptops, but if you need any extra gadgets to do your best work, we've got you covered.
- Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.
Thank you for taking the time to apply, we look forward to reviewing your application.
Customer Technical Support
Posted today
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Job Description
Company Description
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to drive digital transformation for global brands. By utilizing market-leading technologies and business process excellence, we enable rapid innovation and scalable business transformation. Our expertise in digital engineering powers our unique inventions and comprehensive "as-a-service" model, optimizing business operations and reinventing experiences. We provide groundbreaking solutions that ensure success for the companies, people, and customers we serve.
Role Description
This is a full-time, on-site role for a Customer Technical Support Specialist based in New Cairo. The Customer Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and assisting with customer inquiries. Day-to-day tasks include handling customer support tickets, analyzing technical problems, and delivering effective solutions to maintain high levels of customer satisfaction.
Qualifications
- Technical Support and Troubleshooting skills
- Customer Support and Customer Satisfaction skills
- Analytical Skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Experience with technical support tools and software
- High school diploma or equivalent; bachelor's degree in a related field is a plus