321 Customer Success jobs in Egypt

Qualifications

• Education and Experience:

- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

- Previous experience in client coordination, account management, or customer service roles, particularly in a B2B environment.

• Skills and Competencies:

- Excellent interpersonal and communication skills to build and maintain strong client relationships.

- Proficiency in English (additional language proficiency is a plus) to effectively communicate with foreign clients.

- Strong organizational and multitasking abilities to manage multiple clients and tasks simultaneously.

- Problem-solving mindset to address client issues and proactively identify opportunities for improvement.

- Familiarity with CRM software and other relevant tools to manage client information and track interactions.

• Industry Knowledge:

- Knowledge of sports statistics or the sports industry is desirable but not mandatory.

- Willingness to learn and stay updated on industry trends and developments.

Duties & Responsibilities

• Client Coordination and Communication:

- Serve as the primary contact for foreign clients, establishing and maintaining professional relationships.

- Facilitate effective communication between the operations and sales departments and foreign clients.

- Act as a liaison to ensure timely and accurate exchange of information, addressing client inquiries, concerns, and requests promptly.

• Client Onboarding and Account Management:

- Assist in the onboarding process of new foreign clients, coordinating with internal teams to ensure a smooth transition.

- Maintain accurate client records, including contact details, services provided, and any special requirements.

• Client Support and Issue Resolution:

- Provide ongoing support to foreign clients, addressing inquiries, resolving issues, and ensuring client satisfaction.

- Troubleshoot problems or complaints, escalating complex issues to the appropriate internal departments for resolution.

- Proactively identify potential service improvements or areas where client expectations are not being met.

• Collaboration and Coordination:

- Collaborate with the operations and sales departments to ensure seamless service delivery and client satisfaction.

- Work closely with cross-functional teams to streamline processes, resolve client issues, and enhance service quality.

- Participate in regular meetings to share client feedback, discuss challenges, and propose solutions.

Vacancy Highlights

Location : Remotely

Working days : 6 days/week - One day off

Contract type : Full time

Qualifications

•

Education and Experience:

- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).

- Previous experience in client coordination, account management, or customer service roles, particularly in a B2B environment.

•

Skills and Competencies:

- Excellent interpersonal and communication skills to build and maintain strong client relationships.

- Proficiency in English (additional language proficiency is a plus) to effectively communicate with foreign clients.

- Strong organizational and multitasking abilities to manage multiple clients and tasks simultaneously.

- Problem-solving mindset to address client issues and proactively identify opportunities for improvement.

- Familiarity with CRM software and other relevant tools to manage client information and track interactions.

•

Industry Knowledge:

- Knowledge of sports statistics or the sports industry is desirable but not mandatory.

- Willingness to learn and stay updated on industry trends and developments.

Duties & Responsibilities

•

Client Coordination and Communication:

- Serve as the primary contact for foreign clients, establishing and maintaining professional relationships.

- Facilitate effective communication between the operations and sales departments and foreign clients.

- Act as a liaison to ensure timely and accurate exchange of information, addressing client inquiries, concerns, and requests promptly.

•

Client Onboarding and Account Management:

- Assist in the onboarding process of new foreign clients, coordinating with internal teams to ensure a smooth transition.

- Maintain accurate client records, including contact details, services provided, and any special requirements.

•

Client Support and Issue Resolution:

- Provide ongoing support to foreign clients, addressing inquiries, resolving issues, and ensuring client satisfaction.

- Troubleshoot problems or complaints, escalating complex issues to the appropriate internal departments for resolution.

- Proactively identify potential service improvements or areas where client expectations are not being met.

•

Collaboration and Coordination:

- Collaborate with the operations and sales departments to ensure seamless service delivery and client satisfaction.

- Work closely with cross-functional teams to streamline processes, resolve client issues, and enhance service quality.

- Participate in regular meetings to share client feedback, discuss challenges, and propose solutions.

Vacancy Highlights

Location : Street 9, Mokattam, Cairo - hybrid

Working days : 6 days/week - One day off

Contract type : Full time

Position Summary
This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers' business objectives are achieved though full utilization of solutions into the daily workflow of end-users.

Role Responsibilities

• Drives Customer Value: Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.
• Operational Insight & Risk Awareness: Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.
• Personal Engagement: Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.
• Needs-Based Solutioning: Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.
• Market Awareness: Considers regional market dynamics and customer feedback to inform engagement strategies.
• Internal Collaboration: Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.
• Promote insights relevant to customers' workflow and act as a voice of the customer internally, feeding back their experiences
• Provide access to the customer and act as 'quarterback' to ensure LSEG delivers on sales commitments
• Shepherd customers to support channels available as part of the value LSEG provides
• Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers
• Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process

Qualifications And Experience Required
Proficiency in French and English language is required
Fluency in Italian or Arabic language is an advantage

Required University Degree Or Relevant Work Experience Equivalent
Strong Microsoft Office proficiency

Strong problem-solving skills

Agility to adapt and excel in a fast paced environment.

Strong understanding of customers' business model

Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps

Strong customer service skills

Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems

Training Or Related Experience Preferred
College/ university degree or relevant work experience equivalent required

Why Join Us?
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme

Constant Learning: 90 Day On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data

Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives

Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance

Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Overview

At Reviver Global, we're redefining how organizations communicate across languages and cultures by combining human expertise with innovative AI-driven solutions. We are seeking a dynamic
Customer Success Manager / Account Manager

to join our growing team. The role will focus on ensuring exceptional client experiences—reducing churn, increasing account value, and managing the full lifecycle of client relationships, from onboarding to training and ongoing success. 

What you'll do

• Serve as the primary point of contact for assigned accounts, ensuring high levels of customer satisfaction and retention.
• Manage handoff, from Growth to Production, including onboarding, training, and account setup, ensuring a seamless start for new clients.
• Build strong relationships with clients by understanding their needs, business objectives, and growth opportunities.
• Monitor account health, proactively addressing potential churn risks and identifying upsell/cross-sell opportunities.
• Conduct regular business reviews and share insights to demonstrate value and ROI of Reviver Global's services.
• Collaborate with internal teams (Operations, Sales, Tech) to resolve issues quickly and deliver consistent client success.
• Identify growth opportunity, ensuring accounts are fully utilizing Reviver Global's language services and AI-enabled solutions.
• Prepare reports and dashboards to track account performance and KPIs.

Requirements:

• 3–5 years of experience in
  Customer Success, Account Management, or Client Services
  within SaaS, B2B services, or language/translation industries.
• Strong client relationship management skills with proven success in reducing churn and expanding account value.
• Exceptional communication, presentation, and negotiation skills.
• Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.
• Data-driven mindset; comfortable with reporting, KPIs, and CRM platforms.
• Fluency in English is essential.
  Proficiency in Arabic or other languages is a strong asset.
• Bachelor's degree in Business, Communications, or related field an asset.
• Knowledge of the language services or SaaS sector preferred.

About Us

, a leading platform in Dubai with operational support in Cairo, specializes in wholesale for branded consumer electronics, providing a top-tier B2B experience. Our team is committed to excellence in customer service and satisfaction.

Role Summary

We are seeking a Customer Success Specialist to join our dynamic team in New Cairo. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our services. You will proactively engage with customers, providing tailored solutions and fostering long-term relationships to guarantee satisfaction and loyalty.

Key Responsibilities

• Assist new customers in understanding and utilizing our products to ensure a smooth onboarding experience. Provide ongoing support to ensure they are maximizing the value of our services.
• Regularly engage with customers to monitor their success, identify opportunities to enhance their experience, and address any challenges they face.
• Address customer inquiries, concerns, and complaints in a timely and professional manner, collaborating with internal teams to resolve any issues.
• Build strong, long-term relationships with customers, focusing on retention and increasing customer satisfaction through personalized interactions and solutions.
• Gather customer feedback and share insights with internal teams to contribute to product and service enhancements.
• Monitor key customer success metrics to assess customer satisfaction and engagement, providing insights and recommendations to improve the customer experience.

Qualifications

• Proven experience in customer service, account management, or a related field, ideally in consumer electronics or retail.
• Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
• Excellent problem-solving abilities and a proactive approach to customer satisfaction.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.
• Strong organizational skills with a keen attention to detail.
• Proficiency in English (written and spoken) is required.
• Previous experience in customer success or account management is a plus.

Why Join Us?

• At , you'll be part of a dedicated team focused on redefining the B2B wholesale experience for consumer electronics. This role offers growth potential and the opportunity to contribute to an innovative and customer-centered company.

EgyBell is hiring a Customer Success specialist for a well-known technology solutions provider company

Location: Maadi

Key Responsibilities:

1. Customer Retention & Growth

a. Own the end-to-end success of a portfolio of 70–100 high-value accounts.

b. Act as the primary point of contact for clients during onboarding and implementation.

c. Conduct Quarterly Business Reviews (QBRs) to align usage with customer KPIs.

d. Identify and execute upsell/cross-sell opportunities (e.g., new modules, other services).

e. Reduce churn risk by proactively addressing adoption gaps (usage dashboards, NPS trends).

1. Onboarding & Adoption

a. Lead customized onboarding for clients (30-/60-/90-day plans).

b. Train users on advanced features and workflows tailored to their business goals.

c. Build success playbooks for common industry use cases (e.g., real estate, automotive).

1. Technical Guidance & Advocacy

a. Troubleshoot complex issues by collaborating with Support and Engineering teams.

b. Translate technical updates into business impact for non-technical stakeholders.

c. Advocate for customer feature requests in product roadmap discussions.

d. Document training materials, onboarding guides, and FAQs to support scalable growth.

1. Data-Driven Optimization

a. Track and report on customer health metrics (e.g., logins, feature adoption, CSAT).

b. Use built-in tools to trigger interventions.

c. Share insights with leadership (e.g., "Customers using Feature X renew at 2x the rate").

1. Cross-Team Collaboration

a. Partner with Sales on renewal negotiations and expansion pipelines.

b. Escalate bugs/improvements to Product with ROI analysis (e.g., "Issue Y impacts 20% of ARR").

Requirements:

• Qualifications: 1 year in Customer Success, Account Management, or Consulting (B2B SaaS required).

• Proven track record of:

o Retaining/growing $50K+ ARR accounts.

o Reducing churn through proactive engagement.

• Technical aptitude: Comfortable discussing APIs, integrations, and data workflows.

• Mastery of any SaaS CRM.

• Exceptional at C-level communication and storytelling with data.

• Nice-to-Haves:

o Experience in (Software and Web Development).

o Certifications like CCSP or Success Hacker.

• Ability to translate complex technical concepts into clear and simple training sessions.

• Strong organizational skills and ability to manage multiple client projects simultaneously.

• Proactive mindset with a customer-first attitude.

• Bachelor's degree in business, Information Systems, or a related field.

Company Description

Garage360 is a cloud-based Workshop Management System (WMS) designed for independent automotive repair shops. Our easy-to-use dashboard helps streamline all aspects of workshop management, from service ticketing to inventory, billing, and customer communication. We support small garages as well as multi-location service centers, aiming to eliminate paperwork, grow revenue, and deliver 5-star service with modern tools. Our key features include service tickets, appointment scheduling, invoicing and payments, inventory management, and QuickBooks and Stripe integrations.

Role Description

This is a full-time remote role for a Customer Success Specialist. The Customer Success Specialist will be responsible for ensuring customer satisfaction, conducting demos, providing support, and enhancing the overall customer experience. Daily tasks include responding to customer inquiries, resolving issues, conducting product training, and collecting customer feedback to help improve our services. The role also involves analytical tasks to monitor customer success metrics and develop strategies to enhance customer satisfaction.

Qualifications

• Customer Satisfaction and Customer Service skills
• Customer Support and Communication skills
• Analytical Skills to monitor and improve customer success metrics
• Fluent
  written and verbal
  English
  communication skills is a
  MUST
• Proven ability to work independently and remotely
• Experience in the automotive repair industry is a plus
• Bachelor's degree in Business, Marketing, Communications, or a related field

Plastic Bank is seeking a
driven, strategic, and relationship-focused Senior Customer Success Manager
to steward some of the most purpose-driven partnerships in the world—while also leading and mentoring a growing team of Customer Success Managers.

In this hybrid role between customer success, marketing, and sales, you'll serve as the
primary point of contact for key European and Egyptian partners
, ensuring they are not only supported but also inspired to expand their impact. You'll also play a pivotal role in shaping the
future of the customer success function
at Plastic Bank, coaching your team, refining playbooks, and driving excellence across every interaction.

You'll think like a strategist, act like a marketer, and lead like a trusted advisor. This role is ideal for someone who pairs
executive presence
with
team leadership
, who can balance day-to-day partner needs with the
big-picture growth strategy
, and who thrives in a mission-driven, fast-moving environment.

WHAT YOU'LL DO

Partner Leadership & Relationship Management

• Serve as the
  senior relationship owner
  for high-value European and Egyptian partners, ensuring alignment on goals and measurable impact.
• Lead seamless onboarding experiences, setting the tone for long-term trust and collaboration.
• Host strategic business reviews and thought-partnership sessions with senior client stakeholders.

Growth & Strategic Opportunity Creation

• Identify and pursue opportunities to upsell, cross-sell, and expand Plastic Bank offerings.
• Anticipate partner needs, surface insights, and design creative engagement strategies that unlock deeper value.
• Stay ahead of market and sustainability trends to advise partners with foresight and credibility.

Marketing & Engagement Strategy

• Collaborate with marketing to amplify partnerships through storytelling, co-branded campaigns, and public impact moments.
• Champion Plastic Bank's mission in every partnership conversation, helping translate impact into visibility and growth.

Team Leadership & Operational Excellence

• Lead, mentor, and coach the Customer Success team
  —setting priorities, supporting growth, and fostering accountability.
• Improve partner success playbooks, metrics, and customer journey design to scale impact across the organization.
• Ensure operational rigor in CRM use, reporting, and renewal planning.
• Flag risks and guide resolution with both diplomacy and decisiveness.

WHO YOU ARE

• Experienced leader
  with 5+ years in customer success, partnerships, or account management, ideally in B2B environments.
• Proven success managing
  senior-level client relationships
  and navigating complex stakeholder groups.
• Demonstrated ability to
  lead and develop teams
  , providing coaching and fostering high performance.
• Strategic thinker with the ability to zoom out on big-picture growth while executing with precision.
• Strong communicator—comfortable influencing at all levels from CSR leads to C-suite executives.
• Highly organized, proactive, and adaptable—you thrive in fast-paced, evolving environments.
• Passionate about sustainability, community impact, and building a better future for our planet.
• Familiarity with CRM and collaborative tools is a plus.

How to apply:

• If you're interested in learning more about our mission and operations before a potential interview, consider signing up for a free Impact Account on our home page.

WHY JOIN PLASTIC BANK?

At Plastic Bank, your work fuels a global movement to help stop plastic pollution and poverty. You'll join a passionate, collaborative team that is reinventing how business, environment, and humanity intersect. Together, we turn waste into worth—empowering communities and transforming lives
.

Company Description

Meta Thinking is your trusted partner in HR, IT, and Marketing Services, on a mission to empower businesses with innovative solutions that drive growth, efficiency, and success. Our team of seasoned professionals brings diverse expertise in human resources, information technology, and marketing, ensuring we understand the unique challenges and opportunities in today's dynamic business environment.

Role Description

This is a full-time on-site role for a Customer Success Coordinator located in Qesm El Maadi. The Customer Success Coordinator will be responsible for providing exceptional customer support, ensuring customer satisfaction, and addressing client issues and concerns. Daily tasks include responding to customer inquiries, analyzing customer data to improve services, and facilitating communication between clients and internal teams to enhance overall customer experience.

Qualifications

• Customer experience and Customer Satisfaction skills
• Strong Analytical Skills to assess and improve customer interactions
• Excellent Communication skills, both written and verbal
• Ability to work effectively with internal teams and clients
• Relevant experience in customer success or related fields
• Bachelor's degree in Business, Marketing, Communications, or related field