35 Customer Success jobs in Egypt
Customer Success Representative
Studygram Worldwide Education
Posted today
Job Viewed
Job Description
Develop students' awareness of study abroad opportunities
- Provide advice on suitable universities and majors based on applicants’ previous academic performance and financial abilities.
- Represent Universities at Education Fairs/info-sessions/School visits as well as at the local and partner’s Events.
- Listen Actively and respond promptly to students' inquiries about Studygram programs and Services
- Ensure Customer Satisfaction and provide professional customer support by using the CS needed methods
- Obtain and evaluate all relevant information to handle students and service inquiries
**Salary**: E£6,000.00 - E£7,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
- Provide advice on suitable universities and majors based on applicants’ previous academic performance and financial abilities.
- Represent Universities at Education Fairs/info-sessions/School visits as well as at the local and partner’s Events.
- Listen Actively and respond promptly to students' inquiries about Studygram programs and Services
- Ensure Customer Satisfaction and provide professional customer support by using the CS needed methods
- Obtain and evaluate all relevant information to handle students and service inquiries
**Salary**: E£6,000.00 - E£7,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
0
Customer Success Specialist - Portuguese
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Customer Success Specialist - Portuguese
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Portuguese (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Success Specialist - Portuguese
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Portuguese (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
1
English - Customer Success Specialist
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
English - Customer Success Specialist
Job Description
The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
English - Customer Success Specialist
Job Description
The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
2
Customer Success Specialist - Italian
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Customer Success Specialist - Italian
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Italian
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Success Specialist - Italian
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Italian
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
3
Customer Success Specialist - Spanish
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Customer Success Specialist - Spanish
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Spanish (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Success Specialist - Spanish
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Spanish (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Customer Success Account Manager
Microsoft Corporation
Posted today
Job Viewed
Job Description
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
As our Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You will be front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value. The CSAM role is a leader on the account team who partners with the Account Team Unit (ATU) to align the consumption plan to the account plan, and spearhead the delivery execution and support team. The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.
**Responsibilities**:
- In partnership with the account team, you will be accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes.
- Bring Customer and industry insights to the Account Planning rhythm to lead prioritized programs that drive outcomes across all solution areas.
- Provide direction and orchestration across the Success and Support (CSU) team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams.
- Establish and nurture strong sponsorship and manages the relationships with the customer to drive the execution of the support coverage model, consumption roadmap & delivery execution oversight. and manage the communication and escalation strategies with customer stakeholders.
- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.
- Drive conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.
- Plans a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads.
**Qualifications**:
- Success in Engagement Management, Customer Success, Program Delivery, or Program Management within a Cloud technology environment.
- Experience with cloud and hybrid infrastructures, architecture designs, and migrations.
- Proven track record of driving business outcomes collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).
- You will bring strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
- Bachelor's Degree in Engineering, Information Technology, Business, or related field OR Master's Degree in Engineering, Information Technology, Business, or related field.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
As our Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You will be front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value. The CSAM role is a leader on the account team who partners with the Account Team Unit (ATU) to align the consumption plan to the account plan, and spearhead the delivery execution and support team. The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.
**Responsibilities**:
- In partnership with the account team, you will be accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes.
- Bring Customer and industry insights to the Account Planning rhythm to lead prioritized programs that drive outcomes across all solution areas.
- Provide direction and orchestration across the Success and Support (CSU) team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams.
- Establish and nurture strong sponsorship and manages the relationships with the customer to drive the execution of the support coverage model, consumption roadmap & delivery execution oversight. and manage the communication and escalation strategies with customer stakeholders.
- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.
- Drive conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.
- Plans a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads.
**Qualifications**:
- Success in Engagement Management, Customer Success, Program Delivery, or Program Management within a Cloud technology environment.
- Experience with cloud and hybrid infrastructures, architecture designs, and migrations.
- Proven track record of driving business outcomes collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).
- You will bring strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
- Bachelor's Degree in Engineering, Information Technology, Business, or related field OR Master's Degree in Engineering, Information Technology, Business, or related field.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
This advertiser has chosen not to accept applicants from your region.
5
B2B English- Associate Customer Success
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
B2B English- Associate Customer Success
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
B2B English- Associate Customer Success
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
B2B French-Associate Customer Success
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
B2B French-Associate Customer Success
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
French (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
B2B French-Associate Customer Success
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
French (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
Associate Customer Success - German Speaker
Concentrix
Posted 2 days ago
Job Viewed
Job Description
Job Title:
Associate Customer Success - German Speaker
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
German (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Associate Customer Success - German Speaker
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
German (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
Associate Customer success -Spanish speaker
Concentrix
Posted 17 days ago
Job Viewed
Job Description
Job Title:
Associate Customer success -Spanish speaker
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
Spanish
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Associate Customer success -Spanish speaker
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
Spanish
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
9