121 Customer Specialist jobs in Egypt

Sutherland Cairo is finally here and we are currently hiring fluent English speakers for a Customer Service vacancy (Technical Support and Retention Associates for AT&T)

**Responsibilities**:

- Communicate with customers via phone inbound calls)
- Provide knowledgeable answers to the customers' inquiries

Qualifications:

- Fluency in English (Your English level has to be B1+ or higher).
- Flexibility with night and overnight shifts
- Flexibility with working in an onsite setting
- Flexibility with commuting to the job's location, New Cairo, 5th Settlement.

The benefits we offer you:

- Highest net salary in the market
- Overnight allowance
- Fully-paid training
- High chance to get promoted as you'll be joining our very first waves
- Transportation (Door-to-door transportation starting from (8PM for ladies)
- Annual competitions where winners get to travel around Egypt and worldwide

Work hours:

- Rotational shifts, rotational days off
- 9 working hours including a 1-hour break

Contact method:
Pay: From E£1.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you flexible with night and overnight shifts?

**Language**:

- English (required)

Requirements:
Answer phone calls to help customers resolve their issues
- Answer customers' inquiries
- Report problem or escalate calls if needed
- English profile must be +B1
- Grads, Egyptians, non-egyptians, drop outs are welcome to apply.
- 5 working days a week, 9 hours a day including 1 hour break
- Full commitment is essential

**Benefits**:

- From 7500 to 1000 EP net salary.The exact salary is determined after the interview depending on English profile.
- Transportation provided all over Cairo.
- Door to door transportation for girls working night shifts
- Social and medical insurance
- Ability to get promoted after six months operations
- 1000 EP overnight allowance.
- Availability to work overtime and improve your income.
- Friendly and supportive work environment.

**Job Types**: Full-time, Contract

**Salary**: E£8,000.00 per month

**Language**:

- English (required)

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

**Job Description**:
Title: Incident Management Agent

Location: Egypt

Grade: 7

**Required Skills**:

- Bachelor’s degree.
- Excellent command in spoken and written English.

Job Responsibilities:

- Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
- Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
- Monitoring ATM networks for NCR's ATM monitoring customers.
- Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
- Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
- Escalating customer problems both internally and externally, when required, according to defined escalation paths.
- Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
- Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
- Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
- Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
- Responsible for overall IM system implementation and management.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Sutherland (Cairo site) is hiring customer service representatives
- Highest Net salary in the market starts 12,100 Net + kpis + allowances)
- Fully Paid training + granted KPIs within training
- Granted KPIs for the first 3 months
- Medical and social insurance
- 9 working hours including 1-hour break/ 2 days off per week
- Transportation provided 24/7
- Bonus and incentive plan above an associate's salary
- 3,6 & 12 Months bonus
- *Fluency in English is a must*
- Flexibility with working night and overnight shifts is a must

Pay: E£12,000.00 - E£15,500.00 per month

Application Question(s):

- Previous Experience? EG: Company Name
- Are you okay with working night and overnight shifts?
- Nationality?

**COMPANY INFORMATION**
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region.
***
**RESPONSBILITIES**
- ** **Maintain a high level of a professional and cordial attitude dealing with customers
- Respond to a variety of customers’ requests through offering accurate information and services
- Work on the existing software CRM tool and achieve high level of accuracy using it after training.
- Maintain data and updates of existing shared sheets.
- Maintain a sympathetic understanding attitude in the event of receiving an angry customer

customer service sales targets
- Sustain Amideast services offered according to policies and regulations
- Suggest improvements in the quality of offered services to suit customers’ needs
- Maintain data entry per business requirements
- Issue various vouchers through CRM registration and paperwork
- Involve in report writing through gathering necessary data
- ** **Perform a data analysis when needed
- Participate in different trainings and meetings to enhance the quality of information given
- Maintain a teamwork environment with CS colleagues and perform tasks assigned by the supervisor accurately
- Coordinate with different departments per CS department processes
- Perform EL class visits per schedule assigned by the supervisor and provide accurate feedback
- Approach Placement test takers to register in various Amideast offerings and achieve a high registration rate as a KPI for

performance evaluation
- Handles cash and manual swipe payments and reconciles cash daily with Finance

**QUALIFICATIONS AND SKILLS**
**_Required_**
- ** **Bachelor’s degree and 2 - 3 years of working experience in a related field
- Customer service and call center background
- Outbound sales, and upselling experience is and asset
- Proficiency in computer skills, Microsoft office (Word, PowerPoint, Outlook and others)
- Strong Excel experience and reporting
- Possess a strong decision making and a problem-solving technique
- Acquire a time management, and multi-task skills with an ability to prioritize responsibilities
- Attentive to details and possession of ownership responsibilities
- Handle difficult situation independently and/or as a part of a team
- Maintain a knowledgeable background of different services
- **_Preferred_**
- ** **A Professional Certifications (optional)

** ** *Working Evening shift occasionally
- Double shift required in case of events, absences leaves and extreme workloads
- TOEIC score of 600 or equivalent

**The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.**Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

Tasks

**Job Description**:
**Responsibilities**:

- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms

**Requirements**:

- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work

Teleperformance Egypt Supporting & Serving companies in different fields for more than 170 countries like US, Canada and UK.

Do you think you are a Very good, Excellent or a Fluent English speaker ?
B1 / B2/ C1

The Highest net salary in the Market.

Details:
English Level: ( B2 / B1+ Fluent English )
Location: New Cairo

**Salary**: 8500 EGP
Shifts:

- Full time ( 5 days/week & 2 days off )
- Rotational working hours and days off but max shift for girls is 2 AM for girls with Transportation on the way back home.
Graduation Status: Graduates Only or dropped out students

**Benefits**:

- Social Insurance
- Medical Insurance
- Overnight Bonuses
- Transportation 24/7
- Discounts in many shopping stores
- VPN line for minutes and internet
- Gym

**Salary**: E£4,500.00 - E£8,500.00 per month

**About Cartona**:
We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market.

**What we are looking for**:
We are on the hunt for a Customer Care Team Lead to lead quality and productivity of assigned customer service tribe members to provide the outmost customer service experience.

location: Dokki

**Your day in a Nutshell might include**:

- Define and implement standards/procedures for ensuring optimal customer service level and quality.
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Conduct surveys to gather information on customer opinion of rendered services
- Supervise the activities of customer service team to ensure their interaction with customers reflect positively on the company
- Liaise with other departments to ensure delivery of high quality services
- Establish communication mediums through which customers can readily contact a company
- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
- Conduct studies and research to discover new techniques necessary for improving customer experience
- Organize training programs for customer service representatives in order to update their job knowledge and enhance their skills
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer Care agents and nurture an environment where they can excel through encouragement and empowerment

**We are looking for you if**:

- You are customer-oriented.
- You have an excellent communication and negotiation skills.
- You are Problem-solver.

**You fit the bill if**:

- You have BSc/BA in Business Administration, Marketing or a related field.
- Proven experience as a Customer service team lead.
- Experience in tracking relevant KPIs (e.g. customer satisfaction).
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).

**What’s in it for you**:

- Career Growth through our learning and development programs.
- Lots of discounts in our Entertainment, Financial Support and Wellbeing programs.
- Family Care Program
- Flexible working hours.

**What happens once you apply?**

Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.

**Get to Know more about Life at Cartona through the below links**:

We are looking for a qualified Customer Excellence Specialist to organise and supervise the transport of all orders and ensure that our customers are overall satisfied.
**YOUR ROLE **:As a Customer Excellence Specialist, you act as the customer's front line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers, colleagues and BU. The specialist is responsible for the profitability of orders, correct invoicing and data quality. HSE and data quality should be always at the forefront of the work you do.
**YOUR RESPONSIBILITIES**:

- Arrange and supervise the transport of cargo.
- Ensure all systems are kept up to date promptly.
- Monitor the operational performance of all involved parties and report any issues that may occur.
- Review and ensure that any KPIs agreed with the customer are met.
- Participate in training to develop yourself and your knowledge.
- Report immediately problems when they occur.
- Execute the business in line with rates given by ensuring profit maximization.
- Maintain an accurate level of data quality and manage GP planning.
- Engage pro-actively with other teams (hubs, chartering, engineering, BU, etc.) to ensure a smooth transition.

**YOUR SKILLS AND EXPERIENCES**:

- Fluent spoken and written communicator in English and Arabic with strong presentation skills.
- Knowledge of sea, oil and road is 'Must have' oil and gas is preferred to have.
- Proven problem solver with a potential for leaderships and/or relevant skills.
- Team player and motivator of people with a can do spirit and focus on empowering individuals/teams to succeed.
- Collaborative and open personality to bring teams together to provide customer excellence.
- Detail oriented with high a high level of attention to detail.
- High analytical, planning and time management skills.
- Ability to work under pressure and remain calm as well as problem solving and supplier management skills are required.
- Knowledge of special cargo, planning, and a desire to succeed and provide excellent service.

**GOOD REASONS TO JOIN **:We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.