1,567 Customer Specialist jobs in Egypt

Job Description
In this role, you'll be the hero for our customers, by:

• Providing exceptional customer service through various channels
• Effectively troubleshooting customer issues and finding solutions
• Championing a positive customer experience and building strong relationships

Job requirements

Do You
Has at least 1 year experience as customer service?

Excellent English speaker?

Have a bachelor's degree or any relevant degree?

Thrive in a fast-paced environment where you can help others?

Possess excellent communication and problem-solving skills?

Enjoy building relationships and exceeding customer expectation

We are hiring

Job Description

Duties and responsibilities :

• Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
• Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs
• Building lasting relationships with clients and other team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
• Making sales or recommendations for services that may better suit customers' needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.

Title: International Sales Specialist / Student Recruiters

Location: Maadi, Egypt (In office) –

We provide transportation.

Schedule: Monday to Friday

Night Shift

7PM-4AM

Basic net salary EGP 16,000.00 per month + monthly uncapped commission + quarterly bonus + door-to-door transportation + medical insurance

Who we Are.

Brand Mappers is a national marketing and advertising agency collaborating with local and international educational institutions in Noth America to provide them with Full scale marketing, Admissions services, and business solutions. We care a lot about our customers and employees. We work as a family to achieve our goals. We support them all over the way and assist them to grow with us.

Duties/Responsibilities (Including but not limited to the following):

· Researching, prospecting, and establishing leads via direct phone contact, emails and text messages

· Presenting the opportunities of attending the College.

· Qualify leads and develops progressive strategies to close new and existing business in a timely manner.

· Collaborate with internal College departments on partner-related opportunities.

· Accountable for achieving established sales/ targets/goals.

· Administrative duties and support as required.

· Providing sales and product information on programs and offerings.

· Maintaining records to contribute to the administrative functions of the campus.

· Achieving monthly and annual sales targets.

· Driving the recruitment efforts pertaining to admissions in the school to ensure that student enrollment is consistently filled.

Qualifications & Education (skills/experience)

This is a results-driven position and compensation is commensurate with performance. To be successful in the position, individuals must be committed to developing, maintaining, and demonstrating the following:

· Bachelor's degree in business or related field.

· Excellent English communication skills verbal, written and listening.

· A minimum of 3 years of Tele sales performance history with a preference for a private education recruitment agency.

· An equivalent combination of education and experience may be considered.

· Exceptional Technical skills with Microsoft office Suites.

· Highly organized with attention to detail.

· Ethical and Adheres to all work policies and procedures.

· Professional and flexible attitude with a passion for helping others.

· Ability to create and nurture relationships with customers through social selling.

· Clear Criminal Background.

· Preference will be given to people who have prior sales experience or experience.

. Excellent experience with Microsoft office suite

Job Type: Full-time

Benefits: Medical Insurance

Experience: 3 years Tele-sales is required.

Language: English

Work Location: New Cairo (5th Settlement)

Ability to commute/relocate: Cairo: Reliably commute or planning to relocate before starting work (Preferred).

Company Description

At Athear, we infuse passion into every service element, sparking a blend of energy, creativity, and innovation. Our culture embodies the core beliefs and dynamic interactions shaping how our management and employees drive business transactions. Embracing global quality standards, we seamlessly integrate human capital, premium facilities, cutting-edge technology, and operational excellence into our service delivery.

Role Description

This is a full-time on-site role located in Cairo for a Customer Support Specialist (B2 English). The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to solve complex issues. Daily tasks include responding to customer queries, troubleshooting problems, and maintaining detailed records of interactions.

Qualifications

• Customer Support skills and dedication to Customer Satisfaction
• Strong Interpersonal Skills for effective communication
• Experience in providing Technical Support and troubleshooting
• Analytical Skills to assess and resolve issues efficiently
• Proficiency in English (B2 Level)
• Excellent problem-solving abilities
• Bachelor's degree in a relevant field is a plus
• Previous experience in a similar role is advantageous

Company Description

Teleperformance EG is a multinational French company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007. Our projects serve different industries/Sectors like Travel & Tourism, Technology & Consumer Electronics and Telecommunications.

Role Description

This is a full-time on-site role for a Customer Service Representative at Teleperformance EG in Cairo, Egypt. The role involves handling customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction.

Qualifications

Grads & UGs are welcome to apply

Proficiency in English (B1+/B2)

Cairo/Giza residents are preferable

Excellent communication and interpersonal skills

Strong problem-solving skills

Customer-oriented mindset and a positive attitude

Previous experience in customer service is a plus

Min Age: 18yo

Benefits

Very attractive salary KPIs in euro equivalent (+19K NET)

Sales incentives (5$ per sales)

Increasing on basic salary after (6Months)

Social & Medical insurance (400k/Year)

Career path and promotions

Unlimited Bonuses based on performance

Flexibility for internal transfer

Transportation provided

paid training

2 days off

Gym access

Discounts in many stores

VPN line

Locations

New Cairo / Mohndseen / Katamaya

Company Description

Shosh is a renowned online destination for high-quality hair care products and styling tools. The brand has rapidly expanded its presence across GCC countries and Egypt, with a strong commitment to innovation, customer satisfaction, and product excellence. Individuals seeking the best hair care products trust Shosh for their needs.

Role Description

This is a full-time hybrid role for a Customer Support Specialist at Shosh Arabia. The role will be based in Qesm El Maadi with the flexibility for some work from home. The Customer Support Specialist will be responsible for providing exceptional customer support, technical support, ensuring customer satisfaction, and utilizing analytical skills to address customer inquiries and issues.

Key Responsibilities:

• Serve as the primary point of contact for customers with inquiries or issues related to their online orders. Provide timely and accurate responses via email, live chat, and outbound calls.

• Address and resolve customer problems effectively to ensure a high level of customer satisfaction.

• Oversee the processing of customer orders, ensuring accuracy and timely delivery.

• Communicate with the logistics team to track and manage deliveries, addressing any delivery-related issues.

• Maintain detailed records of customer interactions, issues, and resolutions in our CRM system.

• Prepare and maintain reports and spreadsheets as assigned, providing insights and updates on customer support metrics and trends.

Qualifications

• Analytical Skills, Troubleshooting, and Technical Support experience
• Strong Customer Support and Communication skills
• Ability to work independently and remotely
• Experience in the beauty or retail industry is a plus
• A bachelor's degree in a relevant field is preferred

Work Conditions:

• Working Days: 6 days a week with 1 rotational day off.

• Hybrid: Combination of office and remote work.

-Working Hours:

Office: 9:00 am - 5:00 pm

Remote: 4:00 pm - 12:00 am

Engaz AI
is a growing tech company specialized in delivering smart CRM and AI-driven business solutions. We help companies enhance customer engagement and streamline operations through intelligent tools tailored to modern business needs. At Engaz AI, we believe in innovation, collaboration, and putting the customer experience first.

Role Overview:

We are looking for a proactive and customer-focused
Customer Support Specialist
to join our team. You'll be responsible for assisting our clients by resolving their inquiries and providing a seamless support experience. This role plays a vital part in maintaining our customer satisfaction and supporting our growth.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions and follow up on unresolved cases.
• Collaborate with internal teams to improve the customer experience.
• Stay up to date with company products, policies, and procedures.

Requirements:

• Bachelor's degree.
• 1–3 years of experience in customer support or a related field.
• Very good command of English.
• Excellent communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work under pressure.
• Familiarity with CRM tools and support platforms is a plus.

Application Guidelines

• Please apply only if you meet the listed qualifications.

• Location:
  El Mokattam, Cairo

Company Description

MyFatoorah Egypt is an innovative online payment solution designed to help businesses maximize efficiency in taking payments online. The system allows businesses to easily invoice clients and accept payments securely through a user-friendly gateway. With quick deposit times and smart technology, MyFatoorah Egypt simplifies the payment process, enabling businesses to focus on growth.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Qesm 1st Nasser City. The Customer Support Specialist will be responsible for providing support to customers, ensuring their satisfaction, offering technical assistance, and utilizing analytical skills to resolve issues efficiently.

Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills
• Ability to analyze and resolve customer issues
• Focus on Customer Satisfaction
• Excellent communication skills
• Experience in a customer-facing role
• Problem-solving skills
• Proficiency in relevant software and tools

Job Title: Customer Service – Blended Support (Voice & Chat)

_Working Days & Hours: Rotational shifts, 24/7

_ Transportation: Provided
Requirements:

_ Very good command of English (minimum B1 level, spoken and written)

_ Good communication and problem-solving skills

_ Ability to work rotational shifts, including night shifts

_ Customer service-oriented
Job Responsibilities:

_ Handle customer inquiries through voice and chat channels

_ Provide accurate information and support to resolve customer issues

_ Maintain a professional and positive attitude during interactions

_ Meet performance and quality targets