1,102 Customer Solutions jobs in Egypt
Customer solutions specialist
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At The Cloudors, we imagine, create, engineer, and run digital transformation solutions that help our clients exceed expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, we bring big thinking and innovative ideas, along with a practical approach to help our clients.
At The Cloudors, we are always looking for dynamic, enthusiastic, energetic, and innovative calibers, just like we describe ourselves.
We're a quickly growing, global digital consulting leader, and we're transforming the region's largest enterprises in our focus industries.
We are an Oracle Service Partner and Cloud Excellence Implementer, along with real estate industry-specific technologies.
Role: Oracle Fusion Cloud Solutions Specialist (ERP/ HCM)
A Solutions Specialist is expected to be knowledgeable in a specific Oracle Cloud Fusion domain. The Solutions Specialist may or may not have a programming background, but must have strong presentation, team working and self management skills.
You will assist in defining scope and sizing of work; and anchor Proof of Concept developments. You will provide solutions for the business problems, platform integration with third party services, designing and developing complex features for clients' business needs. You will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs.
You will also contribute in a variety of roles in systems analysis, design, configuration, testing, debugging, and documentation.
You will also have a significant contribution in presales activities, starting from screening and scoping, to solution design and proposition, and proposal development. We have a very ambitious growth target and we are confident that we can achieve it with the efforts of each one of our team members and this position here is for a key player in our team who should be self motivated, self managed, and target oriented.
Location:
- Cairo, Egypt (Hybrid)
Responsibilities
- Work and interact with other cross-functional teams to understand functional requirements, architect, design, develop, test, and release features.
- Develop Proof-of-Concept projects to validate new solutions
- Work offshore with clients for resolving technical dependencies, issues, and risks
- Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions
- Work on services related opportunities across the entire lifecycle of all our cloud solutions
- Participate in presales engagements to gather and assess customer needs, both business and technical and translates these into our service solutions
- Builds and articulates compelling Oracle service solutions for each opportunity that addresses identified customer business needs
- Drives compelling proposals, presentations, and other customer and internal communications and discussions during presales engagements
- Assists in closing opportunities in a timely fashion
Requirements:
- Minimum 1 year of professional experience in one of the following tracks of Oracle Fusion Cloud Applications:
- Financials and Projects (ERP)
- Human Capital Management (HCM)
- Proven ability in conducting customer workshop sessions to educate customers on the latest technology trends and best practices
- Proficient in editing and presenting technical documents
- Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members
- Excellent written and oral communication skills
- Excellent problem-solving skills
- Fluent spoken and written English and Arabic languages are required
- Very strong customer facing & presentation skills
- Team player and self management capabilities
- Self learner and self motivated to higher performance and knowledge expansion
- Real Estate industry experience is a plus
- Bachelor's degree in Computer Science or related field
- Must be open to travel
Benefits:
- Salary +
- Flexible in-office work model
- Social and Medical Insurance
- Stock Options
- Opportunity for advancement & growth in a rapidly expanding team
- Mentorship, learning & education programs
- Smart, motivated team that likes to have fun
- Mission-driven culture, where your work matters
- Flexible time off
- Gym reimbursement
We understand that no candidate is perfectly qualified for every job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. We look forward to hearing from you.
**Only English resumes will be considered.
Customer Technical Support
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Working Days and Hours:
Monday to Friday, 9 AM – 6 PM (UK hours); Potential for flexible hours
Location:
Remote/Online
Salary Range:
Attractive, top‑of‑market salary (paid in GBP/USD)
Palm Outsourcing helps international companies find talent in Egypt.
Please note, we will only be considering excellent applicants with solid demonstrable experience. If you do not have clear and evidenced experience, you will be immediately rejected, so please do not apply.
Contrastingly if you feel you are a right fit relative to the requirements below, please proceed.
Opportunity Overview
We're hiring a detail‑oriented, scientifically minded Technical Customer Service Associate to enhance how product feedback and quality issues are captured, escalated and resolved. You will bridge day‑to‑day customer enquiries with quality workflows so that insights translate into product improvements and higher customer satisfaction.
Role Description
We're looking for a Technical Customer Service Associate to join our client's team. If you enjoy solving complex enquiries with clear, accurate responses and you're comfortable coordinating with quality and product stakeholders, this could be the opportunity for you. You will manage escalations, document issues rigorously, and help improve processes that reduce future incidents.
Key Responsibilities
- Resolve enquiries
– Handle escalated tickets that require technical product understanding. - Own escalations
– Liaise between Customer Service and the QMS to document issues. - Improve efficiency
– Identify recurring problems and propose product or process fixes. - Support compliance
– Follow established workflows for product issues and corrective actions. - Stakeholder updates
– Maintain clear, timely communication to keep teams aligned.
Minimum Qualifications
- Education
– Bachelor's degree in a scientific field such as Biology, Biomedical Science or Chemistry. - Experience
– 1–2 years in technical support, customer service or a quality‑focused role. - Communication
– Clear written and verbal skills with strong attention to detail.
Bonus Qualifications
- Regulated contexts
– Exposure to medical devices, healthcare or biotech and ISO standards. - Quality workflows
– Familiarity with QMS concepts for complaints and corrective actions.
Company Benefits
- Top-of-the-market pay.
- Remote working.
- Potential for flexible hours.
- Typically, we work with our own laptops, but if you need any extra gadgets to do your best work, we've got you covered.
- Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.
Thank you for taking the time to apply, we look forward to reviewing your application.
Customer Technical Support
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Company Description
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to drive digital transformation for global brands. By utilizing market-leading technologies and business process excellence, we enable rapid innovation and scalable business transformation. Our expertise in digital engineering powers our unique inventions and comprehensive "as-a-service" model, optimizing business operations and reinventing experiences. We provide groundbreaking solutions that ensure success for the companies, people, and customers we serve.
Role Description
This is a full-time, on-site role for a Customer Technical Support Specialist based in New Cairo. The Customer Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and assisting with customer inquiries. Day-to-day tasks include handling customer support tickets, analyzing technical problems, and delivering effective solutions to maintain high levels of customer satisfaction.
Qualifications
- Technical Support and Troubleshooting skills
- Customer Support and Customer Satisfaction skills
- Analytical Skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Experience with technical support tools and software
- High school diploma or equivalent; bachelor's degree in a related field is a plus
Customer Service Technical Support
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- English is a must (B2- C1)
- Transportation available
- Social & Medical Insurance
- Salary up to 18k gross
- Carrer progression after 6 months
- Free courses
Customer Service Technical Support
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Company Description
Concentrix is a global technology and services leader that partners with the world's best brands to solve their toughest business challenges. We design, build, and run fully integrated solutions across the enterprise, delivering advanced technology and deep industry expertise. With unique data and insights, we help over 2,000 clients enhance their operational efficiency and customer interactions. Concentrix aims to simplify business processes, ensuring seamless transactions and interactions for a world that works.
Role Description
This is a full-time on-site role for a Customer Service Technical Support representative located in New Cairo. The daily responsibilities include providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience. The role also involves handling technical inquiries, troubleshooting issues, and delivering solutions efficiently to meet client needs.
Qualifications
- Graduate or dropout with militrary certficate
- No experince needed
- English speaker B2 or higher
- Good communication skills
- ready to start immediately
**What we offer
- highest salary in the market
- social and medical insurance
- transportation ( Door to door for ladies )**
Customer Service Technical Support
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Role Description
This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support specialist. The role involves providing technical support to customers, troubleshooting issues, ensuring customer satisfaction, and maintaining high standards of phone etiquette. Day-to-day tasks include responding to customer inquiries via phone and email, resolving technical problems, and ensuring a positive customer experience.
Qualifications
- Customer Support, Customer Service, and Customer Experience skills
- Strong Phone Etiquette and ensuring Customer Satisfaction
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Technical troubleshooting skills
- Experience in a technical support role is a plus
- Proficiency in English
- High school diploma or equivalent
Requirements:
- B2-C1 English
- Cairo residents
- Grads and dropouts are welcome to apply
- Salary starting 15k
- Fully paid training and transportation provided door to door to girls.
Technical Support
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We're Hiring: Technical Support (Mid to Senior Level)
Location: Nasr City
Working Hours: 9 AM to 5 PM (Fixed Shift)
Responsibilities:
- Installation and configuration of security systems (CCTV & Access Control).
- Troubleshooting and maintenance of installed systems.
- Providing technical support to clients when needed.
- Ensuring all systems are functioning efficiently and securely.
Qualifications:
- Proven experience in installing and maintaining security systems (CCTV & Access Control).
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and handle on-site installations.
- Basic English literacy required.
Benefits:
- Insurance
- Bonuses & KPI incentives
- Competitive salary & allowances
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Technical Support
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Company Description
Concentrix is a global technology and services leader that powers the world's best brands with fully integrated end-to-end solutions.
Role Description
This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support role involves providing technical assistance to customers, troubleshooting issues, handling customer queries, and resolving technical problems efficiently. Daily tasks include customer interaction via phone or email, diagnosing software or hardware issues, and escalating complex problems to relevant departments or teams as required.
Benefits
• Salaries up to 18,000+ EGP with uncapped sales incentives
• Medical and social insurance
• Free transportation, including door-to-door service for female employees
• Free access to Concentrix University
• Clear career growth opportunities
Qualifications
- Fluency in English, both written and verbal
- Strong communication, interpersonal, and customer service skills
- Bachelor's Degree
Technical Support
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Company Description
ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focuses on providing consultative and customized innovative services to meet unique business needs. We strive to deliver high-value, distinct, and innovative BPO services with global coverage. Our commitment to quality, human capital, and state-of-the-art technologies ensures we exceed client expectations while enabling them to focus on their core businesses.
Role Description
This is a full-time on-site role for a Technical Support (Customer Service Agents) position located in Maadi, Cairo, Egypt. In this role, you will handle day-to-day customer service tasks, including addressing customer inquiries, troubleshooting technical issues, ensuring customer satisfaction, and enhancing customer experience. As a Technical Support Agent, you will serve as the first point of contact for our clients, providing exceptional support and problem resolution.
Qualifications
- Proficiency in Customer Service, Customer Support, Customer Satisfaction
- Strong skills in ensuring a positive Customer Experience
- Excellent communication and problem-solving abilities
- Ability to work independently and in a team environment
- Basic technical knowledge and troubleshooting skills
- Fluency in Arabic and English B2-C1
- Cairo Residents Only
- Bachelor's degree or equivalent experience
- Location: Maadi
Technical Support
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Company Description
ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, known for understanding the importance of the customer. We offer tailored, high-value, innovative BPO services to meet the unique needs of each client. Our company focuses on providing first-class quality, appreciating the value of human capital, and implementing state-of-the-art technologies across various industries. ETISAL International is committed to transparency, flexibility, integrity, and exceeding client expectations.
Role Description
This is a full-time on-site role for a Technical Support/Customer Service Agent based in Maadi,Cairo, Egypt. The Technical Support/Customer Service Agent will handle daily tasks which include responding to customer inquiries, providing technical support, ensuring customer satisfaction, and resolving customer issues. They will also be responsible for maintaining high levels of customer service and customer experience.
Qualifications
- Skills in Customer Service, Customer Support, and Customer Experience
- Experience in ensuring Customer Satisfaction and handling Customer Service Representatives
- Excellent communication and problem-solving skills
- Ability to work on-site and manage customer interactions effectively
- Previous experience in a similar role is a plus
- Proficiency in relevant software and technology is advantageous
- Fluent English
- Bachelor's degree in Engineering or a related field is preferred
- Cairo residents only