1,058 Customer Service Team Manager Souq Com For jobs in Egypt
Customer Service Team Manager - Souq.com for
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Job Description
- Demonstrated ability to build, develop and handle a group of people
- Ability to support Business and provide solutions to customer pain points
- Ability to handle complex and ambiguous scenarios
- Ability to organize, prioritize and schedule work assignments
- Ability to make administrative and procedural decisions
- Demonstrated ability to handle reporting and analysis
- Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
- Ability to effectively and efficiently complete difficult goals or assignments
- Can adapt well to changing circumstances and strategy
- Strong interpersonal and communication skills
- Confident in using Microsoft Package (especially Excel)
- Fluent English skills are required for this role
- Experience in Contact Center Operations (Customer Service, Sales, or Collections)
- Strong in data interpretation and analysis
- Applicant needs to be in People Management role
If you are passionate about driving process improvement and motivating and leading a team of driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for!
The Team Manager sets the vision and culture of their teams by handling individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction and customer experience, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Key job responsibilities
**Key responsibilities include**:
**People Management**:
- Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team.
- Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
- Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.
- Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Team Managers
- Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site and may require interface with other sites in network
- Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
- Expected to be 2nd in line to the Group managers and at times might be required to perform delegated duties of group managers
- Develop and Achieve performance goals and objectives in line with the network wide vision and goals
Amazon is an equal opportunity employer
Cairo, EGY
- Graduate Degree is preferred
- Preferred Project Management & knowledge of Six Sigma/Lean Processes
- Advanced computer skills using a variety of programs is highly desired
- 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
- 3 plus years’ experience with Customer service
This job has been sourced from an external job board.
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Call Center
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Call Center Agent (Arabic Account)
Employer: Leading Private Bank
Location: Smart Village – October
About the Role:
We are looking for enthusiastic and customer-oriented Call Center Agents to join the banking sector. You will be the first point of contact for customers, handling inquiries, providing accurate information, and ensuring an excellent client experience.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Provide information about banking products and services.
- Resolve customer inquiries, complaints, and requests efficiently.
- Ensure customer satisfaction by following up when necessary.
- Achieve daily/weekly performance targets (KPIs).
- Record and update customer information accurately in the system.
- Collaborate with other departments to escalate unresolved issues.
Requirements:
- Fresh graduates are encouraged to apply.
- Bachelor's degree (Commerce, Arts, or Law preferred).
- Strong communication and problem-solving skills.
- Good command of English.
- Ability to work under pressure and meet performance targets.
What We Offer:
Salary: 7,500 EGP + KPIs
Transportation provided
Social & medical insurance
Career growth – staff opportunity after one year
call center
Posted today
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Job Description
Raya_CX is hiring for call center Agent for a well known Bank
Staff Opportunity after 2 years
Requirements:
Very good up to Excellent in English
Presentable and communicative
Answer enquires about accounts
Explain the products of the bank
solving problems of accounts
Cairo, Giza residents
Bachelor's Degree
Skills:
Problem Solving
Decision Making
Communication skills
Listing and handling skills
Details:
Staff Opportunity after a 2 year
Rotational shift ( 8 working hours including 1 hour break)
2 days off Rotational
Location : Nasr city, tagamoaa
Salary: gross+ 1000 kpi+ 3000 transportation allowance)
Call Center
Posted today
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Job Description
Job Title
Call Center Agent – Hospital
Job Purpose
To handle incoming patient calls and inquiries, provide accurate information about hospital services, book appointments, and direct calls to the appropriate departments while ensuring high-quality customer service and patient satisfaction.
Key Responsibilities
Answer incoming calls from patients in a professional and courteous manner.
Book and manage patient appointments using the hospital's system.
Provide general information about hospital services, doctors, and departments.
Transfer calls to relevant departments or personnel when necessary.
Handle patient complaints, resolve issues, or escalate to the concerned team.
Confirm and follow up on patient appointments.
Maintain accurate patient records and update information in the system.
Adhere to hospital policies, procedures, and customer service standards.
Qualifications
Bachelor's degree or relevant diploma.
Previous experience in customer service or call center (preferably in healthcare).
Strong communication and interpersonal skills.
Proficiency in using computers and call center systems.
Good command of English (additional languages are an advantage).
Ability to multitask and work under pressure.
Personal Skills
Excellent listening and problem-solving skills.
Professional, polite, and patient attitude.
Team player with high commitment to work.
Fast learner with attention to detail.
Working Conditions
Shift-based schedule (morning/evening).
Office environment with call handling systems and headsets.
Call Center
Posted today
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Job Description
Hiring: Customer Support Agents (Arabic Account)
Maadi | Rotational Shifts | Late shift transport
• Bachelor's degree |
• Support via calls & emails
• Up to EGP 12K gross (incl. KPIs)
• EGP 1,750 transport allowance
• Social & family insurance
Send English voice note via WhatsApp:
- CustomerService #CallCenter #FreshGrads #Maadi #Cairo #Career
Call center
Posted today
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Company Description
RAYA Customer Experience (RAYA CX) offers next-generation BPO and customer experience management services for clients across various industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Call Center Team Leader, based in Cairo, Egypt. The Call Center Team Leader will be responsible for supervising day-to-day activities in the call center, managing and supporting team members, monitoring performance metrics, and ensuring customer satisfaction. The role involves providing guidance and training to team members, handling escalated customer issues, and implementing strategies for continuous improvement in service delivery and team efficiency.
Qualifications
- Strong Interpersonal Skills and Communication skills
- Analytical Skills and the ability to monitor and improve performance metrics
- Commitment to Customer Satisfaction and excellence in Customer Service
- Proven leadership ability and experience in a supervisory role
- Ability to work in a fast-paced, high-pressure environment
- Bachelor's degree in Business Administration, Communications, or a related field is preferred
Call Center Agent
Posted today
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Job Description
Company Description
Rashed Group, established in 1998, is the main center for KIA, Hyundai, and Mitsubishi vehicles. As the official sponsor of AAA-EGYPT, one of the largest warranty companies in the world, Rashed Group offers exceptional automotive services and customer support. Our commitment to excellence and customer satisfaction is reflected in our comprehensive range of services and dedicated team of professionals.
Role Description
This is a full-time on-site role for a Call Center Agent located in Qesm 1st Nasser City. The Call Center Agent will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and ensuring customer satisfaction. Daily tasks include addressing customer inquiries, resolving complaints, providing product information, and maintaining accurate customer records. The agent will also collaborate with other team members to improve overall service quality and customer experience.
Qualifications
- Experience in Customer Service Representatives and Customer Support
- Strong Customer Satisfaction and Interpersonal Skills
- Proficiency in Computer Literacy
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Bachelor's degree in a related field is preferred
Call Center Executive
Posted today
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Job Description
Call Center Agent
Location: Mohandseen
Net Salary: 8,000 EGP + 2,000 EGP KPIs
Responsibilities:
Handle customer inquiries via phone, email, and chat.
Support onboarding, account setup, and app navigation.
Escalate complex issues and log cases in CRM.
Achieve KPIs and ensure customer satisfaction.
Requirements:
Bachelor's degree.
1+ year customer care experience (fintech preferred).
English level B2–C1.
Strong communication and problem-solving skills.
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Call Center Manager
Posted today
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Job Description
A Call Center Manager is needed
Lumiere Group is looking for an experienced Call Center Manager to lead our call center operations and ensure top-quality service for our patients across our medical and beauty clinics.
Key Responsibilities:
-Manage and train call center agents to achieve KPIs.
-Oversee patient inquiries, appointment scheduling, and follow-ups.
-Monitor conversion rates, leads, and customer satisfaction.
-Collaborate with marketing and operations teams to enhance performance.
-Prepare performance reports and recommend improvements.
Qualifications:
-Minimum 5 years of experience in call center management.
-Experience in the medical field (hospitals, clinics, or beauty centers) is required.
-Previous Gulf region experience is a strong advantage.
-Strong leadership and communication skills.
-Proficiency in CRM and call center systems.
-Fluency in English
Location: Nasr City.
If you're interested, please send your CV to
Representative, Call Center
Posted today
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Job Description
Purpose of the job
Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.
Duties And Responsibilities
- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiativesetc).
- Communicate with other departments all relevant customer inquiries if applicable.
- Achieve the requested staffed time on a daily basis to minimize lost call rate.
- Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services.
- Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
- Respect and apply company vision, mission and values.
- Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
- Use available methods and tools to develop own skills.
- Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings. etc).
- Keep up-to-date with all the services and products provided by Mobinil.
- Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.
- Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
Job specification
Education
- Bachelor's degree from a recognized university
Experience
- 0-2 year of experience in the same function.
Skills And Abilities
- Very good English both spoken and written.
- Very good computer skills.
- Strong communication, listening & interpersonal skills.
- High sense of time management.
- Strong Customer Orientation.
- Flexibility & ability to work in a team.
- Self-confident with professional behavior & attitude.
Call center Pharmacist
Posted today
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Job Description
شغل كول سنتر لخريجين صيدلة مرتب 17000
We're Hiring – Call Center Pharmacist
Location: Abbassia, Cairo
Salary: Fixed Kpi's)
Shifts: Rotational & 1 day off
Benefits: Medical & Social Insurance
Requirements:
-Pharmacy graduates
-Previous Call Center experience (Gulf accounts)
-English level: Very good+ to Excellent
Apply now
Send your updated CV via WhatsApp:
Don't forget to mention "medical account" in your message.