1,066 Customer Service Team Manager Souq Com For jobs in Egypt

Raya_CX is hiring for call center Agent for a well known Bank

Staff Opportunity after 2 years

Requirements:

Very good up to Excellent in English

Presentable and communicative

Answer enquires about accounts

Explain the products of the bank

solving problems of accounts

Cairo, Giza residents

Bachelor's Degree

Skills:

Problem Solving

Decision Making

Communication skills

Listing and handling skills

Details:

Staff Opportunity after a 2 year

Rotational shift ( 8 working hours including 1 hour break)

2 days off Rotational

Location : Nasr city, tagamoaa

Salary: gross+ 1000 kpi+ 3000 transportation allowance)

Job Title

Call Center Agent – Hospital

Job Purpose

To handle incoming patient calls and inquiries, provide accurate information about hospital services, book appointments, and direct calls to the appropriate departments while ensuring high-quality customer service and patient satisfaction.

Key Responsibilities

Answer incoming calls from patients in a professional and courteous manner.

Book and manage patient appointments using the hospital's system.

Provide general information about hospital services, doctors, and departments.

Transfer calls to relevant departments or personnel when necessary.

Handle patient complaints, resolve issues, or escalate to the concerned team.

Confirm and follow up on patient appointments.

Maintain accurate patient records and update information in the system.

Adhere to hospital policies, procedures, and customer service standards.

Qualifications

Bachelor's degree or relevant diploma.

Previous experience in customer service or call center (preferably in healthcare).

Strong communication and interpersonal skills.

Proficiency in using computers and call center systems.

Good command of English (additional languages are an advantage).

Ability to multitask and work under pressure.

Personal Skills

Excellent listening and problem-solving skills.

Professional, polite, and patient attitude.

Team player with high commitment to work.

Fast learner with attention to detail.

Working Conditions

Shift-based schedule (morning/evening).

Office environment with call handling systems and headsets.

Hiring: Customer Support Agents (Arabic Account)

Maadi | Rotational Shifts | Late shift transport

• Bachelor's degree |

• Support via calls & emails

• Up to EGP 12K gross (incl. KPIs)

• EGP 1,750 transport allowance

• Social & family insurance

Send English voice note via WhatsApp:

• CustomerService #CallCenter #FreshGrads #Maadi #Cairo #Career
  

Company Description

RAYA Customer Experience (RAYA CX) offers next-generation BPO and customer experience management services for clients across various industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.

Role Description

This is a full-time on-site role for a Call Center Team Leader, based in Cairo, Egypt. The Call Center Team Leader will be responsible for supervising day-to-day activities in the call center, managing and supporting team members, monitoring performance metrics, and ensuring customer satisfaction. The role involves providing guidance and training to team members, handling escalated customer issues, and implementing strategies for continuous improvement in service delivery and team efficiency.

Qualifications

• Strong Interpersonal Skills and Communication skills
• Analytical Skills and the ability to monitor and improve performance metrics
• Commitment to Customer Satisfaction and excellence in Customer Service
• Proven leadership ability and experience in a supervisory role
• Ability to work in a fast-paced, high-pressure environment
• Bachelor's degree in Business Administration, Communications, or a related field is preferred

A Call Center Manager is needed

Lumiere Group is looking for an experienced Call Center Manager to lead our call center operations and ensure top-quality service for our patients across our medical and beauty clinics.

Key Responsibilities:

-Manage and train call center agents to achieve KPIs.

-Oversee patient inquiries, appointment scheduling, and follow-ups.

-Monitor conversion rates, leads, and customer satisfaction.

-Collaborate with marketing and operations teams to enhance performance.

-Prepare performance reports and recommend improvements.

Qualifications:

-Minimum 5 years of experience in call center management.

-Experience in the medical field (hospitals, clinics, or beauty centers) is required.

-Previous Gulf region experience is a strong advantage.

-Strong leadership and communication skills.

-Proficiency in CRM and call center systems.

-Fluency in English

Location: Nasr City.

If you're interested, please send your CV to

Purpose of the job
Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties And Responsibilities

• Handle all incoming/outgoing calls of the call center.
• Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
• Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
• Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)
• Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiativesetc).
• Communicate with other departments all relevant customer inquiries if applicable.
• Achieve the requested staffed time on a daily basis to minimize lost call rate.
• Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services.
• Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
• Respect and apply company vision, mission and values.
• Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
• Use available methods and tools to develop own skills.
• Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings. etc).
• Keep up-to-date with all the services and products provided by Mobinil.
• Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.
• Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

Job specification
Education

• Bachelor's degree from a recognized university

Experience

• 0-2 year of experience in the same function.

Skills And Abilities

• Very good English both spoken and written.
• Very good computer skills.
• Strong communication, listening & interpersonal skills.
• High sense of time management.
• Strong Customer Orientation.
• Flexibility & ability to work in a team.
• Self-confident with professional behavior & attitude.

شغل كول سنتر لخريجين صيدلة مرتب 17000

We're Hiring – Call Center Pharmacist

Location: Abbassia, Cairo

Salary: Fixed Kpi's)

Shifts: Rotational & 1 day off

Benefits: Medical & Social Insurance

Requirements:

-Pharmacy graduates

-Previous Call Center experience (Gulf accounts)

-English level: Very good+ to Excellent

Apply now

Send your updated CV via WhatsApp:

Don't forget to mention "medical account" in your message.

Call Center Agent

Location: Mohandseen

Net Salary: 8,000 EGP + 2,000 EGP KPIs

Responsibilities:

Handle customer inquiries via phone, email, and chat.

Support onboarding, account setup, and app navigation.

Escalate complex issues and log cases in CRM.

Achieve KPIs and ensure customer satisfaction.

Requirements:

Bachelor's degree.

1+ year customer care experience (fintech preferred).

English level B2–C1.

Strong communication and problem-solving skills.

Company Description

Rashed Group, established in 1998, is the main center for KIA, Hyundai, and Mitsubishi vehicles. As the official sponsor of AAA-EGYPT, one of the largest warranty companies in the world, Rashed Group offers exceptional automotive services and customer support. Our commitment to excellence and customer satisfaction is reflected in our comprehensive range of services and dedicated team of professionals.

Role Description

This is a full-time on-site role for a Call Center Agent located in Qesm 1st Nasser City. The Call Center Agent will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and ensuring customer satisfaction. Daily tasks include addressing customer inquiries, resolving complaints, providing product information, and maintaining accurate customer records. The agent will also collaborate with other team members to improve overall service quality and customer experience.

Qualifications

• Experience in Customer Service Representatives and Customer Support
• Strong Customer Satisfaction and Interpersonal Skills
• Proficiency in Computer Literacy
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Bachelor's degree in a related field is preferred