1,085 Customer Service Representatives jobs in Egypt

What We're Looking For:

6+ months of customer service experience

Graduates, Drop outs & Gap years

Strong communication & problem-solving skills

Ability to explain and apply product knowledge

Work Location: Maadi Technology Park

Working Hours: 9 hrs (Rotational)

Days Off: 2 days/week

Total Gross Package: Up to 30,400 EGP

• Transportation Allowance Included

3-Month Campaign | Customer Service

• Bilingual Account (English & Arabic): EGP 14,335 + up to EGP 880 night allowance

• Arabic Account: EGP 9,030 + up to EGP 880 night allowance

Perks & Benefits:

• Transportation provided (7 PM – 7 AM)

• Medical & Social Insurance

•
Work From Site – 5th Settlement, New Cairo

•
Rotational Shifts & Days Off (includes overnight shifts) Over 24/7

Requirements:

• Graduates only

• Very good to fluent English (B1+, B2, C1 levels)

• Flexibility to work overnight/rotational shifts

QuickfirmX is hiring German-speaking Customer Service Agents for our global partner Teleperformance, based in New Cairo.

You will handle inbound calls only, supporting international customers in a professional and structured environment.

Job Role

• Handle inbound customer calls in German
• Assist with inquiries related to services, accounts, or bookings
• Follow internal processes and service quality standards
• Communicate clearly and professionally in German, with some English use when needed

Responsibilities

• Deliver a high level of customer satisfaction
• Accurately log and update all call information
• Attend training sessions and meet KPIs
• Collaborate with team leads and internal support teams

Requirements

• German language level: Minimum B2
• English language level: Minimum B1
• Must be able to work on-site in New Cairo
• Graduates of any age are welcome to apply
• Dropouts must be aged 27 or above

Shifts

• Males: Rotational shifts 24/7
• Females: Rotational shifts up to 2:00 AM

Benefits

• Salary: Up to 34,000 EGP NET/month
• Transportation provided
• Full medical and social insurance
• Paid training included
• Career development in a global work environment
• Two days off per week

Interview Process

• Pre-Assessment – Online via QuickfirmX
• Final Interview – Conducted onsite or online, based on Teleperformance's internal requirements and request

Speak German? Looking for a well-paid, stable career opportunity in New Cairo?

Apply today through QuickfirmX and start your journey with Teleperformance, a global leader in customer experience management.

Job Type: Full-time

Pay: Up to E£34,000.00 per month

Application Question(s):

• Are you authorized to work in Egypt? (Yes / No)
• Are you currently residing in Egypt? (Yes / No)
• Are you able to work on-site in New Cairo? (Yes / No)
• Have you interviewed with Teleperformance within the last 3 months? (Yes / No)
• What is your German language level? (B1 / B2 / C1 / Native)
• What is your English language level? (A2 / B1 / B2 / C1)
• Are you willing to work rotational shifts (including nights and weekends)? (Yes / No)
• For females: Are you able to work rotational shifts up to 2:00 AM? (Yes / No)
• Are you a graduate? (Yes / No)
• If not, and you are a dropout, are you 27 years or older? (Yes / No)
• Are you able to commit to full-time employment with Teleperformance? (Yes / No)
• Do you agree to be contacted by QuickfirmX regarding your application via email, phone, or WhatsApp?

(Yes)

(No)

Customer Service Representatives

Location:
Nile City Towers, Tahrir

Requirements:

• Good command of English (at least Good level)
• Open to graduates

Benefits:

• Paid training (2–3 weeks)
• Social and medical insurance
• Free internet and mobile package
• Rotational shifts (8 hours including 1-hour break)
• 2 rotational days off
• Salary 6000 EGP

The Client Services Director will be responsible for managing day-to-day client interactions and ensuring high levels of customer satisfaction. This includes analyzing client needs, providing excellent customer service, and leading a team in delivering exceptional client experiences. The Client Service Director will collaborate with internal teams to develop and execute strategies to meet client goals and objectives.

Job Responsibilities:

1. Maintain regular communication with clients, providing updates on project progress, addressing concerns, and reporting on account performance.

2. Coordinate with various parties within the same account to achieve different goals that ultimately support the main objective for the account. (Commercial and marketing goals)

3. Manage account budgets, forecasts, and profitability, ensuring that projects are delivered on time and within budget.

4. Identify growth opportunities within existing accounts and work on expanding business with upselling and cross-selling strategies.

5. Stay updated on industry trends, best practices, and emerging technologies to drive innovation and deliver value to clients.

6. Oversee the planning, execution, and delivery of projects, ensuring they are completed on time, and meet client expectations

Job Requirements:

1. Bachelor's degree in marketing, Business, Communications, or a related field. Master's degree may be preferred.

2. Proven experience (typically 5+ years) in account management or client services within a marketing agency or related industry.

3. Ability to think critically and develop long-term account strategies that align with client objectives and drive measurable results.

4. Strong written and verbal communication skills, with the confidence to present complex ideas clearly and persuasively to both clients and internal stakeholders.

5. Strong attention to detail and the ability to communicate essential deliverables to the team effectively

6. Excellent organizational skills with the ability to manage multiple projects, meet tight deadlines, and deliver high-quality work under pressure

7. Navigating dynamic environments with flexibility and the ability to adapt quickly to changing client needs and business priorities.

If you believe you fit with our team, apply through: PARADIGM SOLUTIONS FOR INFORMATION SYSTEM ) or email us at with "Client Services Director "as a subject.

3 days ago
• Visible to anyone on or off LinkedIn

We're Hiring – Client Support Team Leader

Location: Nasr City, Cairo – MyFatoorah Egypt

About the Role:

MyFatoorah Egypt is looking for a motivated and experienced Client Support Team Leader to oversee our client support operations and ensure the highest service standards. You will supervise the client support team, coordinate with banks and internal departments, and ensure smooth onboarding and activation for our merchants.

Key Responsibilities:

Facilitate the onboarding process for new merchants, including verifying customer identities, setting up accounts, and providing platform usage support.

Monitor and ensure compliance with industry standards, including Know Your Customer (KYC) regulations.

Collaborate with cross-functional teams (Customer Support, Finance, Compliance) to resolve operational issues, implement improvements, and support business initiatives.

Supervise the Client Support team: assign daily tasks, monitor performance, and ensure timely execution of responsibilities.

Coordinate with banks by referring clients, following up on applications, and ensuring successful activation until merchants go live.

Requirements:

3–5 years of experience in client support or operations, with at least 1 year in a supervisory role.

Strong knowledge of compliance standards, particularly KYC.

Excellent communication, leadership, and problem-solving skills.

Ability to multitask, prioritize, and manage team performance effectively.

Proficiency in English (spoken & written).

Based in or near Nasr City, Cairo.

Work Details:

Full-time, on-site role.

Competitive salary & benefits package.

To apply, please send your CV via WhatsApp:

Join our growing team and be part of MyFatoorah's success story

Job Description

Why join us?
HSBC Global Trade Services is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

The Opportunity:
GTS serves as a core service provider for Commercial (CMB) clients where the GTS Client Service Associate is a client-facing role and will deliver globally connected, excellent and market leading service to Standard clients, in line with GTS CS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of clients. He/ she delivers the UK GTS Client Service strategy and operating model, aligned with the global GTS CS target operating model through;

• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients' usage of self-serve solutions;
• Handle, own and resolve clients' transactional issues and complaints;
• Coordinate with Transaction Services staff, GSD (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues.

What you'll do:
Impact on Business/Function:

• Adopt global initiatives and practices for GTS CS that enable globally consistent, yet locally competitive, segmented service experience for Standard clients and effectively deliver the proposition.
• Work with GTS Services teams to deliver Standard CS model in the region that is aligned with the GTS Services target operating model.
• Contribute in execution of a high quality client-centric service culture that delivers superior post-sales support to GBM and CMB clients across the range of GTS products in the UK.

Customers / Stakeholders:

• Answer inbound client calls and make outbound calls to address client GTS related queries
• Ensure that the client is at the heart of everything we do both personally and as an organization by driving a client-centric culture.
• Perform delivery of high quality service to clients, timely resolution of service quality issues, and implementation of preventative measures to protect service levels.
• Successfully deliver Standard CS experience to GTS Clients, including client orientation in getting started with GTS and ongoing service support.

Leadership and Teamwork:

• Set the highest professional standards personally and as a member of the team.
• Foster a strong, collaborative culture and positive team dynamics consistent with Group Values.
• Maintain good working relationships with Transaction Services teams, BDMs, GSD (where applicable), RMs and other internal teams (and external parties, where applicable) and operate in an open and transparent way being fully accountable for supporting business.
• Ensure personal development is a core priority and complete agreed learning and developmental activities.

Operational Effectiveness and Control:

• Ensure adherence to all applicable laws and regulations, Group policies, procedures and standards including the timely implementation of recommendations made by external auditors and regulators.
• Contribute to continuous process improvement and quality measurement to create efficiencies to enable CS staff to focus on role of making world trade easy.
• Adopt operational specifications for CS that adhere to Group requirements for risk and compliance management in relation to client interactions, operational risk management and data protection.
• Contribute to close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.

Requirements
What you will need to succeed in the role:

• 2 years' experience in client facing role.
• Trade processes years' experience is preferrable.
• Orientation to client service and a good understanding of service principles and practices
• Good Knowledge of GTS products/ processes
• Excellent command of English language (written & speaking)
• Strong interpersonal, influencing and communication skills
• Strong multi-tasking and problem-solving skills
• Strong relationship-building skills
• CDCS or CSDG will be an-edge

You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Processing (Egypt) Private LTD***

Job description

Why join us?

HSBC Global Trade Services is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

The Opportunity:

GTS serves as a core service provider for Commercial (CMB) clients where the GTS Client Service Associate is a client-facing role and will deliver globally connected, excellent and market leading service to Standard clients, in line with GTS CS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of clients. He/ she delivers the UK GTS Client Service strategy and operating model, aligned with the global GTS CS target operating model through;

• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients' usage of self-serve solutions;
• Handle, own and resolve clients' transactional issues and complaints;
• Coordinate with Transaction Services staff, GSD (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues.

What you'll do:

Impact on Business/Function:

• Adopt global initiatives and practices for GTS CS that enable globally consistent, yet locally competitive, segmented service experience for Standard clients and effectively deliver the proposition.
• Work with GTS Services teams to deliver Standard CS model in the region that is aligned with the GTS Services target operating model.
• Contribute in execution of a high quality client-centric service culture that delivers superior post-sales support to GBM and CMB clients across the range of GTS products in the UK.

Customers / Stakeholders:
- Answer inbound client calls and make outbound calls to address client GTS related queries
- Ensure that the client is at the heart of everything we do both personally and as an organization by driving a client-centric culture.
- Perform delivery of high quality service to clients, timely resolution of service quality issues, and implementation of preventative measures to protect service levels.
- Successfully deliver Standard CS experience to GTS Clients, including client orientation in getting started with GTS and ongoing service support.

Leadership and Teamwork:

• Set the highest professional standards personally and as a member of the team.
• Foster a strong, collaborative culture and positive team dynamics consistent with Group Values.
• Maintain good working relationships with Transaction Services teams, BDMs, GSD (where applicable), RMs and other internal teams (and external parties, where applicable) and operate in an open and transparent way being fully accountable for supporting business.
• Ensure personal development is a core priority and complete agreed learning and developmental activities.

Operational Effectiveness and Control:
- Ensure adherence to all applicable laws and regulations, Group policies, procedures and standards including the timely implementation of recommendations made by external auditors and regulators.
- Contribute to continuous process improvement and quality measurement to create efficiencies to enable CS staff to focus on role of making world trade easy.
- Adopt operational specifications for CS that adhere to Group requirements for risk and compliance management in relation to client interactions, operational risk management and data protection.
- Contribute to close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.

Requirements

What you will need to succeed in the role:

• 2 years' experience in client facing role.
• Trade processes years' experience is preferrable.
• Orientation to client service and a good understanding of service principles and practices
• Good Knowledge of GTS products/ processes
• Excellent command of English language (written & speaking)
• Strong interpersonal, influencing and communication skills
• Strong multi-tasking and problem-solving skills
• Strong relationship-building skills
• CDCS or CSDG will be an-edge

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***

We're Hiring: Project Manager – Client Services Implementation

Location:
Cairo, Egypt

Level:
Manager / Consultant

Company
is looking for a skilled and driven
Project Manager
to join our Client Services team in Cairo. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with global stakeholders, and is passionate about delivering exceptional client experiences in the payments industry.

About the Role

As a Project Manager, you will lead the implementation of Company's products and services for Banks, Fintechs, and Payment Service Providers. You'll manage complex projects, coordinate with cross-functional teams, and ensure seamless delivery that exceeds client expectations.

Key Responsibilities

• Lead and manage implementation projects for Company clients
• Analyze card program setup requirements and develop tailored solutions
• Prepare and maintain detailed project plans, status reports, and issue logs
• Collaborate with internal teams and external stakeholders across regions
• Ensure timely and error-free delivery of Company products and services
• Support post-production validation, including occasional evening/weekend work
• Identify opportunities for process improvement and efficiency gains
• Represent client system and operational requirements to internal teams

Qualifications

• Bachelor's degree in Computer Science, IT, or related field
• Minimum 8 years of experience in IT systems, project management, or financial services
• Strong understanding of payment processing systems and card schemes
• Fluent in English (written and spoken)
• Proven ability to manage client relationships and deliver results
• Excellent communication, analytical, and organizational skills
• Self-starter with a collaborative mindset and a passion for innovation

Preferred Skills

• Experience with Company's payment systems (authorization, clearing, settlement)
• Ability to translate complex technical concepts into business language
• Strong time management and multitasking abilities
• Willingness to learn new technologies and adapt to changing priorities
• Demonstrated success in client relationship management

Why Join Us?

At Company, you'll be part of a global team shaping the future of payments. You'll work on impactful projects, collaborate with industry leaders, and grow your career in a supportive and innovative environment.