1,007 Customer Service Rep jobs in Egypt

Company Description

TP is a global digital business services company committed to supporting communities, clients, and the environment. With a vast global scale and local presence, we deliver advanced, digitally-powered services to help the world's leading brands streamline their operations in sustainable and meaningful ways.

Role Description

This is a full-time on-site role for a Customer Service Representative - Chat Only located in Fifth Settlement. The role involves handling customer inquiries through chat, ensuring high customer satisfaction, and providing excellent customer service. Daily tasks include responding to customer queries, resolving issues, and maintaining a positive customer experience.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Customer Satisfaction skills
• Phone Etiquette skills
• Excellent written communication skills
• Ability to work in a fast-paced environment
• Proficiency in using chat and CRM software is a plus
• High school diploma or equivalent

Job Type: Full-time

Pay: E£18,000.00 per month

Who We Are

Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions.

Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.

Our Culture

No more worrying about heavy traffic conditions and looking for parking spaces to start work on time

We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly.

We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.

What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements We Define, Measure, Analyze, Improve, Control, and Repeat.

Who You Are

If you resonate with what you have read so far, this is who we are looking for:

You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humor. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviors. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

You want to change the traditional ways of working by using more technology from your home.

What We Offer

It is an opportunity to work at one of the few truly global, truly remote work organizations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.

You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.

You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.

What The Role Does

You will primarily work on:

• Answering calls/emails/tickets/live chats from customers in Canada and the United States of America.
• Handling and overcoming objections professionally to ensure customer satisfaction.
• Accurately entering information and responses into the system, with a keen attention to detail.

You will need to:

• Excellent professional level French and English language skills, ideally with certifications.
• A love of or interest in and knowledge of the automotive industry and cars/motorbikes specifically.
• Prior experience in customer service, sales, or technical support in a high-volume, high-quality environment.
• Ability to think quickly and respond effectively to dynamic situations.
• Agile approach to handle various challenges and scenarios during calls.
• Concise and precise communication skills to clearly articulate questions and record responses.
• Proficient typing skills for efficient data entry.
• A proactive, go-getter attitude with a commitment to achieving campaign goals.
• Flexibility to work on rotating shifts as needed.

Ideal Candidate Attributes:

• Strong interpersonal and communication skills.
• Resilience and the ability to stay motivated during repetitive tasks.
• High level of professionalism and ethical standards.
• Passion for customer support and a keen interest in cars and the automotive industry.

To Be Eligible To Apply, You Will Need

• A stable internet connection of at least 50 Mbps up and down.
• A modern laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 16GB or RAM.
• A webcam and headset.
• A quiet place to work.
• A go-getter attitude and a willingness to learn and teach.
• Energy and excellent ability to communicate with customers
• Excellent command of the French and English languages - comprehension, spoken and written.

Job Type: Full-time

Pay: E£30, E£40,000.00 per month

Who We Are

Sirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions.

Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.

Our Culture

No more worrying about heavy traffic conditions and looking for parking spaces to start work on time

We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly.

We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.

What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements We Define, Measure, Analyze, Improve, Control, and Repeat.

Who You Are

If you resonate with what you have read so far, this is who we are looking for:

You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humor. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviors. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

You want to change the traditional ways of working by using more technology from your home.

What We Offer

It is an opportunity to work at one of the few truly global, truly remote work organizations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.

You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.

You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.

What The Role Does

You will primarily work on:

• Answering calls/emails/tickets/live chats from customers in Canada and the United States of America.
• Handling and overcoming objections professionally to ensure customer satisfaction.
• Accurately entering information and responses into the system, with a keen attention to detail.

You will need to:

• Excellent professional level French and English language skills, ideally with certifications.
• A love of or interest in and knowledge of the automotive industry and cars/motorbikes specifically.
• Prior experience in customer service, sales, or technical support in a high-volume, high-quality environment.
• Ability to think quickly and respond effectively to dynamic situations.
• Agile approach to handle various challenges and scenarios during calls.
• Concise and precise communication skills to clearly articulate questions and record responses.
• Proficient typing skills for efficient data entry.
• A proactive, go-getter attitude with a commitment to achieving campaign goals.
• Flexibility to work on rotating shifts as needed.

Ideal Candidate Attributes:

• Strong interpersonal and communication skills.
• Resilience and the ability to stay motivated during repetitive tasks.
• High level of professionalism and ethical standards.
• Passion for customer support and a keen interest in cars and the automotive industry.

To Be Eligible To Apply, You Will Need

• A stable internet connection of at least 50 Mbps up and down.
• A modern laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 16GB or RAM.
• A webcam and headset.
• A quiet place to work.
• A go-getter attitude and a willingness to learn and teach.
• Energy and excellent ability to communicate with customers
• Excellent command of the French and English languages - comprehension, spoken and written.

Job Type: Full-time

Pay: E£30, E£40,000.00 per month

We are hiring a Call Center Agent. You will handle inbound and outbound calls, resolve customer inquiries, and provide accurate information to ensure a positive customer experience. You will work closely with internal teams to escalate and follow up on issues, maintaining high service standards. Your contribution will directly support customer satisfaction and operational efficiency.

About us

NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.

Key responsibilities

• Handle high-volume inbound and outbound customer calls professionally and efficiently
• Provide accurate information and resolve customer inquiries within established guidelines
• Log and update customer interactions in the system promptly
• Escalate complex issues to appropriate departments and ensure timely follow-up
• Adhere to quality, compliance, and security standards in all interactions
• Meet defined service-level agreements and performance metrics
• Contribute to continuous improvement of call center processes.

Requirements

• University degree required
• 18 to 24 months of previous customer service experience is a must
• English proficiency at B2 level
• Ability to work on-site in Mohandessin
• Willingness to work 24/7 rotational shifts with rotational days off
• Strong communication and problem-solving skills

Company Description

We are hiring customer service representatives (Night shifts Only)

Role Description

This is a full-time on-site role, location is in Tahrir down town, Cairo, Egypt.

Rotational night and overnight shift and rotational day offs.

There are 3 shifts:

4 Pm : 12:30 Am

6 Pm : 2:30 Am

8 Pm : 4:30 Am

Salary up to 15k

Qualifications

• Fluent in English
• Strong communication skills
• Strong technical background
• Strong problem-solving skills and attention to detail
• Ability to work night shifts and adapt to a fast-paced environment
• Previous experience in a customer service role is preferred

Hello English Speakers :) Concentrix Alexandria are looking for you

• Work Location: Alexandria, Smouha, Matajer Mall, Concentrix Site.
• Salary: 11,950 EGP basic gross + 1,050 EGP COLA + 3,250 EGP KPIs
• Work nature: Retail
• Experience: No Exp Needed
• Criteria: Grads and Undergrads

Company Description

LOYNOVA, with a team of experienced professionals in rewards and loyalty program management, leverages strategic planning, innovative techniques, and advanced technology to deliver customized solutions. Our expertise spans across various industries, helping businesses drive customer traffic, increase sales, engage and retain customers, and enhance customer loyalty. Our solutions align with your unique business goals to achieve your desired outcomes.

Role Description

This is a full-time hybrid role for a Client Support Supervisor located in Cairo, Egypt. The Client Support Supervisor will oversee the daily operations of the support team, ensuring timely and effective technical support and customer service. Responsibilities include supervising staff, analyzing support data, handling customer inquiries, resolving issues, providing technical assistance, and maintaining communication with clients and team members. Some work from home is acceptable.

Responsibility:

1. Customer Support:

o Respond to customer inquiries via email, phone, or chat regarding tickets, rewards, or loyalty programs.

o Assist customers in resolving issues related to ticket redemption or reward claims.

1. Ticket Management:

o Process and issue tickets for clients based on their loyalty points, rewards, or campaign participation.

o Ensure proper documentation and tracking of all issued tickets.

1. System Handling:

o Use internal software or ticketing platforms to manage customer requests and maintain accurate records.

o Update customer profiles and ensure all ticket transactions are logged correctly.

1. Collaboration:

o Coordinate with other departments, such as marketing, loyalty program teams, or IT, to resolve issues or process requests efficiently.

1. Reporting and Analysis:

o Generate daily or weekly reports on ticketing activities and customer interactions.

o Analyze trends or recurring issues to improve processes or enhance customer satisfaction.

1. Quality Assurance:

o Ensure all tickets issued comply with company policies and guidelines.

o Maintain a high level of accuracy and professionalism in customer interactions.

1. Problem-Solving:

o Address escalated customer complaints or issues regarding ticket errors or delays.

o Offer solutions that align with client needs and company policies.

Qualifications

• Supervisory Skills and strong people management experience
• 3-5 Years of experience
• Analytical Skills and the ability to interpret data effectively
• Excellent Communication skills, both verbal and written
• Technical Support expertise and proficiency in troubleshooting
• Customer Service orientation and experience in handling client interactions
• Ability to work in a hybrid work environment
• A bachelor's degree in a related field is preferred
• Experience in the loyalty program industry is a plus

Call Center Agent (Arabic Account)

Employer: Leading Private Bank

Location: Smart Village – October

About the Role:

We are looking for enthusiastic and customer-oriented Call Center Agents to join the banking sector. You will be the first point of contact for customers, handling inquiries, providing accurate information, and ensuring an excellent client experience.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Provide information about banking products and services.
• Resolve customer inquiries, complaints, and requests efficiently.
• Ensure customer satisfaction by following up when necessary.
• Achieve daily/weekly performance targets (KPIs).
• Record and update customer information accurately in the system.
• Collaborate with other departments to escalate unresolved issues.

Requirements:

• Fresh graduates are encouraged to apply.
• Bachelor's degree (Commerce, Arts, or Law preferred).
• Strong communication and problem-solving skills.
• Good command of English.
• Ability to work under pressure and meet performance targets.

What We Offer:

Salary: 7,500 EGP + KPIs

Transportation provided

Social & medical insurance

Career growth – staff opportunity after one year

Raya_CX is hiring for call center Agent for a well known Bank

Staff Opportunity after 2 years

Requirements:

Very good up to Excellent in English

Presentable and communicative

Answer enquires about accounts

Explain the products of the bank

solving problems of accounts

Cairo, Giza residents

Bachelor's Degree

Skills:

Problem Solving

Decision Making

Communication skills

Listing and handling skills

Details:

Staff Opportunity after a 2 year

Rotational shift ( 8 working hours including 1 hour break)

2 days off Rotational

Location : Nasr city, tagamoaa

Salary: gross+ 1000 kpi+ 3000 transportation allowance)