731 Customer Service Manager jobs in Egypt

**Elshawwa group is hiring

Customer Service Manager**

Role Description

This is a full-time on-site role located in Al Manşūrah for a Customer Service Manager. The Customer Service Manager will oversee the customer service representatives and ensure our customers receive exceptional service. They will manage customer support operations, address and resolve customer complaints, and ensure customer satisfaction by monitoring service performance and implementing improvement strategies. Additionally, the Customer Service Manager will analyze customer service metrics and work closely with other departments to enhance the overall customer experience.

Qualifications

• Customer Service Management and Customer Support skills
• Customer Satisfaction and Communication skills
• Analytical Skills
• Proficiency in relevant software applications
• Ability to lead and motivate a team effectively
• Problem-solving and critical thinking abilities
• Bachelor's degree in Business Administration, Management, or related field
• Previous experience in a similar role is preferred

Job Title:
Customer Service Manager / Team Leader

Industry:
Real Estate / Development

Location:
The 5th Settlement

Company:
Mazaya Developments

Job Purpose:

The Customer Service Manager / Team Leader will oversee and manage the customer service team to ensure excellent client experience throughout the real estate sales and after-sales process.

The role focuses on maintaining high standards of service delivery, resolving customer concerns, and building long-term relationships with clients while ensuring compliance with company policies and real estate regulations.

Key Responsibilities:

• Lead, motivate, and supervise the customer service team to deliver exceptional client support.
• Manage customer inquiries, complaints, and escalations in a timely and professional manner.
• Oversee customer journey from reservation, contract signing, payment follow-ups, to handover of units.
• Ensure alignment between customer service operations and sales, collection, and technical departments.
• Develop and implement customer service policies, procedures, and service-level standards.
• Conduct regular team training and coaching to enhance service quality and product knowledge.
• Monitor customer satisfaction and suggest process improvements based on client feedback.
• Prepare periodic reports on customer service performance, trends, and KPIs.
• Collaborate with internal stakeholders (sales, legal, collection, technical) to resolve client issues.
• Ensure compliance with company standards, contractual obligations, and real estate development regulations.

Qualifications & Requirements:

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum
  6+ years of experience in customer service
  , with at least
  3 years in a leadership role
  .
• Previous experience in
  real estate, property development, or a related industry
  is a must.
• Strong knowledge of real estate contracts, payment plans, and handover processes.
• Excellent leadership, communication, and problem-solving skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Strong organizational and reporting skills.
• Proficiency in CRM systems, MS Office, and customer service tools.

Key Competencies:

• Customer-centric mindset with strong relationship management skills.
• Leadership and team development.
• Conflict resolution and negotiation.
• Attention to detail and accuracy.
• Adaptability and strategic thinking.

? About the Company:

A leading company in the ready-to-wear clothing industry, operating a network of over 60 branches across the country through a franchise system, is seeking a distinguished Customer Service Manager to lead the customer support team and ensure the highest levels of customer satisfaction.

Job Title: Customer Service Manager

Responsibilities:

Manage the customer service team and monitor staff performance to achieve goals.

Develop strategies and policies to enhance the customer experience.

Handle complaints and resolve issues efficiently.

Oversee various communication channels (phone social media email).

Prepare periodic reports for management on performance indicators and service quality.

.Benefits:

Professional work environment.

Competitive salary + performance incentives.

Opportunities for development and promotion.

Requirements:

Minimum of 5 years of experience in customer service, with at least 2 years in a managerial position.

Preferably experienced in the ready-to-wear or retail sector.

Strong communication and leadership skills.

Proficiency in CRM software and customer management systems

Carpiture, a leading and innovative company in the furniture industry, is looking to hire a highly qualified Customer Service Manager to lead its customer service operations and ensure an outstanding customer experience.

Key Responsibilities :

• Lead, mentor, and develop the customer service team to achieve excellence in performance.
• Design and implement customer service strategies aligned with company objectives.
• Manage customer communications and resolve escalated issues with professionalism and efficiency.
• Collaborate with cross-functional departments (Sales, Warehouse, Accounting) to streamline processes and enhance service delivery.
• Monitor and analyze customer feedback, preparing detailed reports and actionable insights for senior management.

Qualifications
:

• 5–7 years of proven managerial experience in customer service, preferably within the furniture/retail industry.
• Strong expertise in Odoo ERP (mandatory).
• Advanced proficiency in Microsoft Excel.
• Very good command of English (both written and spoken).
• Excellent leadership, communication, and problem-solving skills.
• Ability to build long-term relationships with customers and drive service excellence.

What We Offer :

• A competitive salary package based on qualifications and experience.
• A professional and supportive work environment.
• Opportunities for career advancement and continuous development.

Since 2003, Smart Gym has been a leading brand name in the Fitness Industry. With over 22 years of success, We've built a solid reputation through dedication, consistency and premium service delivery. We proudly operate 10 branches across Nasr City, Heliopolis, Sheraton & New Cairo, serving thousands of loyal members every day.

We're currently seeking an experienced
Customer Service Manager
to lead and develop our customer service team, ensuring the highest level of satisfaction and service excellence across all customer touchpoints. This role requires a hands-on leader with strong communication, problem-solving, and people management skills.

Key Responsibilities:

• Supervise and support the daily operations of the customer service team.

• Set performance goals and KPIs for team members and monitor results.

• Handle escalated customer issues with professionalism and efficiency.

• Train, mentor, and motivate the team to deliver exceptional service.

• Develop and implement customer service policies and procedures.

• Collaborate with other departments (sales, operations, etc.) to ensure a seamless customer experience.

• Analyze customer feedback and complaints to improve service quality.

• Prepare and present regular reports on service performance to management.

Requirements:

• Bachelor's degree in Business Administration or a related field.

• 3-5 years of experience as a Customer Service Manager.

• Strong leadership, communication, and interpersonal skills.

• Experience in handling complaints and conflict resolution.

• Ability to work under pressure and manage a team effectively.

What We Offer:

• Competitive salary + performance-based bonuses.

• Medical & social insurance.

• Free Gym Membership

• Growth opportunities within a fast-expanding company.

• A supportive and dynamic work environment.

If you're passionate about making an impact, growing your career and being part of a well-established yet forward-thinking company, then Smart Gym is the place for you.

You can also apply by sending your CV through email

1. Facilitate with the day-to-day quality checks & governance activities for Corporate CSU / CX
2. Ensuring proper check & balances in place for all CSU related Risk & operational activities from a control & risk perspective such as RCSA , Quality BCP , Access Management reviews.
3. Acting as a Governance specialists for timely execution of tasks & checks and development of processes and systems that would mitigate / eliminate risks and ensure smooth execution of CCSU team & or Wholesale CX as per defined roles & KPIs
4. Facilitate the CX Governance head with formulating and executing governance tasks

Responsibilities

• To ensure quality checks as per units defined process' and KPIs
• To manage call center , CRM & other related applications and ensure all are according to the policy parameters.
• To ensure all activities are managed timely & effectively by governance team as per audit requirement & in line with Unit's SOPs
• Review of logical security and system access controls and authorities.
• Review of RCSA Risk parameters
• Timely execution of RCSA testing as per defined frequency
• Finalization & constant monitoring of BIA & BCP
• Oversee the onboarding & training of new joiners within CSU
• Formulise training plans
• Managing platforms & execution of multiple VOCs across wholesale CX

Qualifications

1. University graduate (Preferably with some quality assurance / Internal control / Audit background in a service environment)
2. Bilingual (English & Arabic)Min 5 years experience in  financial institution with Customer Service / Call Center experience.
3. Knowledge of the efficient working of Corporate Products , process & Bank systems
4. Familiarity with VOC platforms
5. Hands on experience with NPS , NES
6. Excellent communication skills.
7. Knowledge of Corporate products, process, audit control and system information is essential

• To ensure quality checks as per units defined process and KPIs
• To manage call center , CRM & other related applications and ensure all are according to the policy parameters.
• To ensure all activities are managed timely & effectively by governance team as per audit requirement & in line with Unit s SOPs
• Review of logical security and system access controls and authorities.
• Review of RCSA Risk parameters
• Timely execution of RCSA testing as per defined frequency
• Finalization & constant monitoring of BIA & BCP
• Oversee the onboarding & training of new joiners within CSU
• Formulise training plans
• Managing platforms & execution of multiple VOCs across wholesale CX

• University graduate (Preferably with some quality assurance / Internal control / Audit background in a service environment)
• Bilingual (English & Arabic)Min 5 years experience in financial institution with Customer Service / Call Center experience.
• Knowledge of the efficient working of Corporate Products , process & Bank systems
• Familiarity with VOC platforms
• Hands on experience with NPS , NES
• Excellent communication skills.
• Knowledge of Corporate products, process, audit control and system information is essential

Company Description

IMT - International Company for Modern Technology has over 25 years of experience specializing in firefighting, breathing apparatus, safety equipment, rescue equipment, and PPE. Our mission is to keep customers satisfied with our products and after-sales services. We provide a wide range of products to the oil & gas, petrochemical, industrial, electricity, and wastewater sectors. Our commitment is to create a safe work environment through innovative solutions that cater to the needs of our community, workers, and their safety.

Role Description

This is a full-time hybrid role for a Customer Service Manager, based in Cairo, Egypt with some work-from-home flexibility. The Customer Service Manager will oversee and manage the customer service team, ensuring high levels of customer satisfaction. Daily tasks include handling customer support inquiries, solving complex issues, providing training and development for the customer service team, and analyzing customer feedback to improve service delivery. The role requires a proactive approach to maintaining and enhancing customer relationships.

Qualifications

• Customer Satisfaction and Customer Service Management skills
• Strong Customer Support skills
• Analytical Skills for troubleshooting and improving services
• Effective Communication skills, both written and verbal
• Proven ability to manage and lead a team
• Experience with customer service software and tools
• Bachelor's degree in Business Administration, Management, or related fields
• Previous experience in the safety and firefighting equipment industry is a plus

• how to arrange and organising tenders

About the role:
( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around people)

be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.

Responsibilities:

• Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
• Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
• Conduct calls to prospective customers to promote and sell our products and services.
• Handle customers' inquiries and convert them into sales opportunities.
• Understand customer needs and requirements to provide appropriate solutions .
• Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.

Requirements:

• Proven experiences as a customer service manager or in a similar supervisory role.
• Strong understanding of customer relationship and sales management.
• Ability to motivate and drive a team to achieve targets.
• Excellent leadership, communication, and interpersonal skills.

Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM

Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate

51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.

Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees,more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company's growth in Egypt.