743 Customer Service Management jobs in Egypt

We are hiring a Call Center Agent. You will handle inbound and outbound calls, resolve customer inquiries, and provide accurate information to ensure a positive customer experience. You will work closely with internal teams to escalate and follow up on issues, maintaining high service standards. Your contribution will directly support customer satisfaction and operational efficiency.

About us

NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.

Key responsibilities

• Handle high-volume inbound and outbound customer calls professionally and efficiently
• Provide accurate information and resolve customer inquiries within established guidelines
• Log and update customer interactions in the system promptly
• Escalate complex issues to appropriate departments and ensure timely follow-up
• Adhere to quality, compliance, and security standards in all interactions
• Meet defined service-level agreements and performance metrics
• Contribute to continuous improvement of call center processes.

Requirements

• University degree required
• 18 to 24 months of previous customer service experience is a must
• English proficiency at B2 level
• Ability to work on-site in Mohandessin
• Willingness to work 24/7 rotational shifts with rotational days off
• Strong communication and problem-solving skills

Company Description

We are hiring customer service representatives (Night shifts Only)

Role Description

This is a full-time on-site role, location is in Tahrir down town, Cairo, Egypt.

Rotational night and overnight shift and rotational day offs.

There are 3 shifts:

4 Pm : 12:30 Am

6 Pm : 2:30 Am

8 Pm : 4:30 Am

Salary up to 15k

Qualifications

• Fluent in English
• Strong communication skills
• Strong technical background
• Strong problem-solving skills and attention to detail
• Ability to work night shifts and adapt to a fast-paced environment
• Previous experience in a customer service role is preferred

Hello English Speakers :) Concentrix Alexandria are looking for you

• Work Location: Alexandria, Smouha, Matajer Mall, Concentrix Site.
• Salary: 11,950 EGP basic gross + 1,050 EGP COLA + 3,250 EGP KPIs
• Work nature: Retail
• Experience: No Exp Needed
• Criteria: Grads and Undergrads

Company Description

LOYNOVA, with a team of experienced professionals in rewards and loyalty program management, leverages strategic planning, innovative techniques, and advanced technology to deliver customized solutions. Our expertise spans across various industries, helping businesses drive customer traffic, increase sales, engage and retain customers, and enhance customer loyalty. Our solutions align with your unique business goals to achieve your desired outcomes.

Role Description

This is a full-time hybrid role for a Client Support Supervisor located in Cairo, Egypt. The Client Support Supervisor will oversee the daily operations of the support team, ensuring timely and effective technical support and customer service. Responsibilities include supervising staff, analyzing support data, handling customer inquiries, resolving issues, providing technical assistance, and maintaining communication with clients and team members. Some work from home is acceptable.

Responsibility:

1. Customer Support:

o Respond to customer inquiries via email, phone, or chat regarding tickets, rewards, or loyalty programs.

o Assist customers in resolving issues related to ticket redemption or reward claims.

1. Ticket Management:

o Process and issue tickets for clients based on their loyalty points, rewards, or campaign participation.

o Ensure proper documentation and tracking of all issued tickets.

1. System Handling:

o Use internal software or ticketing platforms to manage customer requests and maintain accurate records.

o Update customer profiles and ensure all ticket transactions are logged correctly.

1. Collaboration:

o Coordinate with other departments, such as marketing, loyalty program teams, or IT, to resolve issues or process requests efficiently.

1. Reporting and Analysis:

o Generate daily or weekly reports on ticketing activities and customer interactions.

o Analyze trends or recurring issues to improve processes or enhance customer satisfaction.

1. Quality Assurance:

o Ensure all tickets issued comply with company policies and guidelines.

o Maintain a high level of accuracy and professionalism in customer interactions.

1. Problem-Solving:

o Address escalated customer complaints or issues regarding ticket errors or delays.

o Offer solutions that align with client needs and company policies.

Qualifications

• Supervisory Skills and strong people management experience
• 3-5 Years of experience
• Analytical Skills and the ability to interpret data effectively
• Excellent Communication skills, both verbal and written
• Technical Support expertise and proficiency in troubleshooting
• Customer Service orientation and experience in handling client interactions
• Ability to work in a hybrid work environment
• A bachelor's degree in a related field is preferred
• Experience in the loyalty program industry is a plus

At Dentaquick, we are dedicated to providing our clients with the best products and services, ensuring a seamless experience from the first call to the moment of delivery. We are seeking an enthusiastic Client Relations Specialist who is customer-focused, adept at identifying opportunities, and possesses a strategic mindset to drive success.

Here are your responsibilities:

Job Description

Customer Support:

• Serve as the first point of contact for clients via hotline, email, or live chat, addressing inquiries, resolving issues, and providing technical support.
• Assist clients in navigating the website and application, troubleshooting technical problems, and ensuring a seamless digital experience.
• Respond promptly and professionally to client concerns, escalating complex
• issues to relevant departments when necessary.

Client Onboarding:

• Guide new clients through the onboarding process for the website and application, ensuring they understand how to use the organization's services effectively.
• Provide step-by-step instructions and personalized assistance to ensure successful registration and utilization of digital tools.
• Follow up with newly onboarded clients to answer questions and address any challenges they experience during their first interactions.

Feedback Collection:

• Gather and document client feedback on services, the website, and the application to identify areas for improvement.
• Conduct surveys or informal follow-up conversations with clients to understand their needs and expectations.
• Share feedback with the Customer Relations Manager and other relevant teams to drive service enhancements.

Support for Smaller Clients:

• Manage client inquiries and orders for smaller, infrequent accounts, ensuring all clients receive the same level of care and attention.
• Guide to help these clients place orders, track shipments, and resolve minor issues.
• Identify opportunities to convert smaller clients into medium-sized accounts by promoting relevant packages and services.

Cross-Functional Collaboration:

• Work closely with the Customer Relations Manager, Purchasing Team, and Finance Team to ensure accurate data entry and smooth order processing for smaller clients.

Working Conditions:

• Working Hours: 10 am to 6 pm
• Fixed days off: Friday & Saturday
• Location: Ard el Gold - Heliopolis, Cairo
• Work Model: On-site
• Social and medical insurance provided

If you envision yourself thriving in this role and helping elevate the Client Relations team to new heights of commitment and opportunity, this is the place for you We would love to hear from you

About Arabian Oud

Arabian Oud marks the largest Middle Eastern fragrance house in the world since opening our doors in 1982 in the traditional former marketplace of Riyadh, Souk al-Zal, with an objective to source one of the rarest scents, Oud, which has served Middle Eastern perfumery for centuries. A renowned brand formulating unconventional fragrances, incense and oils of the finest quality.

Today, the Arabian Oud fragrance house – headquartered in Saudi Arabia – is a global brand with over 1200 stores in many parts of the world, and 400 distinctive products in its collection, spread over 37 countries. Our signature stores thrive in Paris, Dubai, Milano, Madrid, Nice, Berlin, Istanbul, New York, Kuala Lumpur, London Oxford Street, Westfield Stratford, Westfield London, and Bluewater.

Job Purpose

We are seeking a dedicated and customer-focused professional to join our team as a Customer Relations Specialist. The role is responsible for managing customer interactions across various channels, resolving issues with empathy, and ensuring service excellence in line with company standards.

Key Responsibilities

• Respond to customer inquiries via social media, WhatsApp, and phone calls in a timely and professional manner.
• Use CRM systems to log interactions, track cases, and ensure proper follow-up.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints with empathy and ensure effective resolution.
• Maintain service quality standards in line with company guidelines.

Requirements

• Strong communication skills in both Arabic and English (written and spoken).
• Ability to multitask and manage multiple customer conversations simultaneously.
• High attention to detail and customer service orientation.
• Willingness to work in a hybrid environment (combination of on-site and remote work).

Company Description

Moca Spaces is Egypt's leading on-demand coworking space and app, transforming the way you work. Whether working solo or in a team, Moca offers flexible workspaces and tailored plans to match your productivity needs. Users benefit from instant bookings, efficient workspaces, and seamless access to professional environments suitable for every work style.

Role Description

This is a full-time role for a Customer Relations Specialist, located on-site in October City, Egypt. The Customer Relations Specialist will handle day-to-day tasks including managing customer interactions, ensuring customer satisfaction, and providing support and service. Responsibilities will include tracking and responding to customer inquiries, maintaining customer retention strategies, and effectively communicating with customers to address their needs and concerns.

Qualifications

• 2+ years of experience
• Skills in Customer Support, Customer Service, and Communication
• Experience in Customer Retention and Customer Satisfaction
• Excellent interpersonal and verbal communication skills
• Ability to work effectively on-site in a team-oriented environment
• Proficiency in using CRM software and other customer support tools
• Bachelor's degree in Business, Communications, or a related field is preferred
• Previous experience in a coworking space or flexible workspace environment is a plus

(1) Company Description

TAYCOON-UK

is a premier consultancy firm offering comprehensive consultancy services globally. We specialize in developing customized strategies tailored to the specific needs of each client. Our team of highly skilled professionals brings diverse expertise to each project, working collaboratively to deliver meaningful outcomes. We serve various industries including Retail, Finance, Technology, Supply Chain, and Education with flexible, scalable, and resilient solutions. We prioritize building strong client relationships and fostering growth and success for our clients in today's fast-paced business environment.

(2)Role Description

Our Client is a Real estate & Construction Company which has a several Projects in New Cairo & Delta , with potential Business Growth domestically & Regionally through strategic partnership with regional & global key players.

This is a full-time, on-site role located in Cairo for a Customer Relationship Management (CRM) Manager. The CRM Manager will oversee the development and implementation of CRM strategies, analyze customer data, and manage relationships with new and existing clients. Daily tasks include market segmentation, sales strategy development, project management, and collaborating with various departments to enhance customer satisfaction and loyalty.

(3) Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• Experience >7-10 year in the Real-estate Development & Construction or related industry is a plus
• Proven experience in a similar role at least 3-5 years
• Strong Analytical Skills and Project Management abilities
• Effective Communication and Sales skills
• Experience in Market Segmentation
• Ability to work well independently and collaboratively

(4) Main Responsibilities

• Client Reception and Awareness Stage & Customer Due Diligence Regarding Contract Content and Conditions
• Handling Purchase Contracts and Signing
• Payment Procedures and Checks ,Monitoring Deadlines and Penalties
• Problem Resolution and Escalation Lines: Effectively handle client complaints, escalate cases to relevant departments as needed, ensuring quick and effective resolution
• Contract Cancellation and Nullification Cases
• Procedures for Issuing Brokerage Commissions
• Regular Communication with Clients

(5) Key Performance Indicators (KPIs):

• Customer Satisfaction Score (CSAT): ≥ 85%
• Adherence to Payment Deadlines: ≥ 95%
• First Contact Resolution Rate: ≥ 90%
• Contract Cancellation or Nullification Rate: Less than a specified percentage (e.g., 2%)
• Compliance with Contract Policies and Legal Procedures: 100%
• Customer Response Rate: Within 24 hours
• Client Understanding and Agreement with Contract Terms: ≥ 95%

(6) Application Process:

Interested candidates are invited to submit their CV and cover letter to (-), Only matched applicant(s) will be connected for next step in application Process.

Deadline for application is 07th Oct.2025 ,

Waiting to welcome the selected colleague on board soon

We look forward to hearing from you

TAYCOON Egypt TEAM

Build and maintain strong, long-term relationships with retail and corporate clients.

Provide excellent customer service by handling inquiries, resolving complaints, and ensuring client satisfaction.

Cross-sell and promote banking products and services to meet customer needs and achieve business targets.

Assist clients with account openings, transactions, and financial solutions in compliance with bank policies.

Maintain accurate records of customer interactions and update the database regularly.

Collaborate with internal teams to ensure smooth banking operations and customer support.

Achieve individual and team sales targets while adhering to regulatory and compliance standards.