174 Client Support jobs in Egypt

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Company Description
Homzmart is a one stop shop where you purchase everything from furniture to household items and more!
- We inject confidence into the online home shopping experience by solving for brands, manufacturers, and customers.
- We combine the power of technology and logistics to provide a seamless experience for the customer; therefore, delivering value to all our stakeholders
- We are continuously solving for ‘home’ - Homzmart has the largest selection to design, style and brighten your home all with a single click. Convenience, predictive-tech and customer centric approach.

**Job Description**:

- Providing IT assistance to end users with operating systems, printers, collaboration devices.
- Training end-users on hardware functionality and software programs.
- Keep track of IT Assets.
- Resolving logged errors promptly.
- Updating computer software. as well as upgrading hardware and systems.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.

**Qualifications**:

- A bachelor's degree in computer science, communications or computer engineering, or similar.
- 1-2 years of experience as an IT support engineer.
- Excellent knowledge of Modern Desktop administration (MS MD-100 or Comptia A+).
- Good knowledge of supporting macOS and Linux devices.
- Good knowledge of CCNA, MCSA.
- Exceptional interpersonal and communication skills.
- Exceptional ability to provide technical support and resolve queries.
- setting up and installing new computers, networks, and software
- In-depth knowledge of computer hardware, software, and networks.
- Exceptional ability to support printing services and collaboration equipment (telephony system, telepresence)
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Jira or Manage Engine SD+.
- Experience in documenting processes and monitoring performance metrics.
- Ability to keep up with technical innovation and trends in IT support.
- The job may require bi/weekly visits to different company offices.

Company Description

Homzmart is a one stop shop where you purchase everything from furniture to household items and more!
- We inject confidence into the online home shopping experience by solving for brands, manufacturers, and customers.
- We combine the power of technology and logistics to provide a seamless experience for the customer; therefore, delivering value to all our stakeholders
- We are continuously solving for ‘home’ - Homzmart has the largest selection to design, style and brighten your home all with a single click. Convenience, predictive-tech and customer centric approach.

Job Description
- Providing IT assistance to end users with operating systems, printers, collaboration devices.
- Training end-users on hardware functionality and software programs.
- Keep track of IT Assets.
- Resolving logged errors promptly.
- Updating computer software. as well as upgrading hardware and systems.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.

Qualifications
- A bachelor's degree in computer science, communications or computer engineering, or similar.
- 1-2 years of experience as an IT support engineer.
- Excellent knowledge of Modern Desktop administration (MS MD-100 or Comptia A+).
- Good knowledge of supporting macOS and Linux devices.
- Good knowledge of CCNA, MCSA.
- Exceptional interpersonal and communication skills.
- Exceptional ability to provide technical support and resolve queries.
- setting up and installing new computers, networks, and software
- In-depth knowledge of computer hardware, software, and networks.
- Exceptional ability to support printing services and collaboration equipment (telephony system, telepresence)
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Jira or Manage Engine SD+.
- Experience in documenting processes and monitoring performance metrics.
- Ability to keep up with technical innovation and trends in IT support.
- The job may require bi/weekly visits to different company offices.

**About Commvault**

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

**JOB DESCRIPTION**:
**The role**:
As a Technical Support Associate Manager you will play a pivotal role in driving customer outcomes through leading of highly technical engineers. You will set the tone and the tempo for your team, leading by example, coaching and mentoring to ultimately to drive an outstanding customer experience.

To do this you will drive operational excellence of your team, ensuring exceptional service, setting technical standards, handling key performance metrics and driving continuous improvement. Additional as the first line of customer critical issue management, you will have responsibility to drive incident outcomes by handling issues, collaborators, mobilizing other resources across Commvault, directly or through your team.

**What you ’ll do**:

- Lead and head up a team of 8-12 highly technical engineers, including Tier 1, Tier 2 and SME resources, encouraging a culture of collaboration and excellence.
- Actively engaged in all stages of team employee lifecycle.
- Hire - Recruiting skilled engineers, ensuring a match with team dynamics and company culture.
- Inspire - Empower and lead team to excel, fostering a positive, innovative, and collaborative work environment.
- Admire - Cultivate a culture of respect and appreciation, recognizing individual contributions and team achievements.
- Continuously oversee and evaluate team and individual performance, providing feedback and implementing strategies to drive improvement and achieve organizational goals.
- Be responsible for leave management and coverage coordination within the team and across Geographies to ensure uninterrupted service.
- Take ownership of key performance indicators including Customer Satisfaction (CSAT), Very Satisfied (VSAT) ratings, Initial Response SLA, Time-to-Resolution (TTR), and managing calls closed within 24 hours/5 days.
- Lead and coordinate technical outcomes for critical customer issues, working with all collaborators.
- This will include Customer operations teams and leadership, Commvault Sales teams, Engineering, field teams your technical resources and the wider distributed team members.
- Conduct weekly reviews of aged incidents and incident backlog, working closely with the team to drive closure.
- Develop and implement strategies to gain traction on aged calls and reduce incident backlogs.
- Chip in and ensure delivery against both team and Individual Development Plans.
- Lead all aspects of critical issues and processes to maintain a high standard of submissions thru to the Engineering team.
- Coach and mentor your team members, offering technical guidance as needed and be a facilitator for Career Development of Team members.
- Ensure your team supplies significantly to the creation of high-value knowledge base and solution articles.
- Collaborate with Global Peers for flawless Support Delivery in terms of Time zone Coverages and Transactional Handoffs

**Who you are**:

- Overall experience of 10+ years, along with 2+ years of manager experience, preferable in technical support at Enterprise level.
- Demonstrated ability to track and supervise key performance indicators such as Customer Satisfaction Scores, Resolution Times, and Service Level Agreements, using these metrics to drive continuous improvement.
- A Data Driven approach to Decision Making in driving Team and Operations
- Ability to thrive in a dynamic setting, quickly adapting to changing priorities and maintaining composure and efficiency in a difficult work environment.
- A solid foundation in relevant technologies with a commitment to staying informed about industry trends and emerging tools, ensuring the team's skills remain innovative.
- Knowledge of Commvault Product Portfolio or any other Data Protection Solution will be desirable.
- Strong experience in fostering a positive team environment, facilitating open communication and promoting partnerships to achieve common goals.
- Skilled in handling difficult and challenging customer issues, finding solutions that satisfy customers while aligning with company policies and objectives.
- Demonstrated expertise in guiding and coaching team members; enhancing their skills and career development through personalized mentoring and effective coaching strategies.
- Ability to think critically and laterally for effective problem-solving.
- Excellent communication skills, both verbal and

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Consultants in this role get to**:
**Strengthen relationships**: Support for general billing inquiries. Access customer records and verify customer

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add as an Operations Manager who will establish and create strategies that will enhance processes and boost ease and efficiency.

As an
**Operations Manager**, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
**KEY RESPONSIBILITIES**- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;-
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;-
- Identify the training needs that will equip the staff with fundamental skills and knowledge;-
- Have a thorough understanding of the various system tools and operational procedures utilized within the program;-
- Collaborate with stakeholders on a regular basis for changes on promotions and updates; and-
- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.**Qualifications**:
**MINIMUM QUALIFICATIONS**:
- Earned a bachelor’s Degree in any field-
- At least 6 years of work experience in the same industry with 2-3yrs of management experienceAbility to efficiently manage time and keep track of multiple schedules, meetings, and initiatives-
- Strong analytical skills-
- Demonstrated leadership skills-
- Must be willing to report on a graveyard/shifting schedules

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add as an Operations Manager who will establish and create strategies that will enhance processes and boost ease and efficiency.

As an
**Operations Manager**, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
**KEY RESPONSIBILITIES**- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;-
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;-
- Identify the training needs that will equip the staff with fundamental skills and knowledge;-
- Have a thorough understanding of the various system tools and operational procedures utilized within the program;-
- Collaborate with stakeholders on a regular basis for changes on promotions and updates; and-
- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.**Qualifications**:
**MINIMUM QUALIFICATIONS**:
- Earned a bachelor’s Degree in any field-
- At least 6 years of work experience in the same industry with 2-3yrs of management experienceAbility to efficiently manage time and keep track of multiple schedules, meetings, and initiatives-
- Strong analytical skills-
- Demonstrated leadership skills-
- Must be willing to report on a graveyard/shifting schedules

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add as an Operations Manager who will establish and create strategies that will enhance processes and boost ease and efficiency.

As an
**Operations Manager**, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
**KEY RESPONSIBILITIES**- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;-
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;-
- Identify the training needs that will equip the staff with fundamental skills and knowledge;-
- Have a thorough understanding of the various system tools and operational procedures utilized within the program;-
- Collaborate with stakeholders on a regular basis for changes on promotions and updates; and-
- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.**Qualifications**:
**MINIMUM QUALIFICATIONS**:
- Earned a bachelor’s Degree in any field-
- At least 6 years of work experience in the same industry with 2-3yrs of management experienceAbility to efficiently manage time and keep track of multiple schedules, meetings, and initiatives-
- Strong analytical skills-
- Demonstrated leadership skills-
- Must be willing to report on a graveyard/shifting schedules