1,336 Client Support jobs in Egypt

Company Description

We are hiring customer service representatives (Night shifts Only)

Role Description

This is a full-time on-site role, location is in Tahrir down town, Cairo, Egypt.

Rotational night and overnight shift and rotational day offs.

There are 3 shifts:

4 Pm : 12:30 Am

6 Pm : 2:30 Am

8 Pm : 4:30 Am

Salary up to 15k

Qualifications

• Fluent in English
• Strong communication skills
• Strong technical background
• Strong problem-solving skills and attention to detail
• Ability to work night shifts and adapt to a fast-paced environment
• Previous experience in a customer service role is preferred

Join the TameenNow Team: We're Hiring a Client Support Specialist

At Octopus by TameenNow, we're redefining how insurance services are delivered through innovation and technology.

We're looking for a Client Support Specialist who's passionate about client care, operational excellence, and problem-solving.

If you thrive in a dynamic environment and want to help reshape the future of insurance, we'd love to meet you

Responsibilities

• Serve as the first point of contact for clients, supporting policies, renewals, and claims.
• Manage policy administration, including new issues, changes, and renewals.
• Assist with claims handling and coordinate with internal teams for timely resolutions.
• Review applications, assess risks, and support underwriting decisions.
• Ensure compliance with insurance regulations and maintain accurate records.
• Collaborate with brokers and internal departments for smooth service delivery.

Qualifications

• Bachelor's degree
• 1–2 years of experience in insurance (operations, underwriting, or client support).
• Knowledge of insurance products and processes is a plus.
• Excellent communication, problem-solving, and organizational skills.
• Strong analytical mindset and attention to detail.
• Proficient in Data Entry, MS Office, Email Management, and CRM Systems.
• Fluent in English (oral & written).
• Preference for Syrian & Sudanese candidates.

Website:

Let's build the future of insurance together

Hello English Speakers :) Concentrix Alexandria are looking for you

• Work Location: Alexandria, Smouha, Matajer Mall, Concentrix Site.
• Salary: 11,950 EGP basic gross + 1,050 EGP COLA + 3,250 EGP KPIs
• Work nature: Retail
• Experience: No Exp Needed
• Criteria: Grads and Undergrads

Company Description

LOYNOVA, with a team of experienced professionals in rewards and loyalty program management, leverages strategic planning, innovative techniques, and advanced technology to deliver customized solutions. Our expertise spans across various industries, helping businesses drive customer traffic, increase sales, engage and retain customers, and enhance customer loyalty. Our solutions align with your unique business goals to achieve your desired outcomes.

Role Description

This is a full-time hybrid role for a Client Support Supervisor located in Cairo, Egypt. The Client Support Supervisor will oversee the daily operations of the support team, ensuring timely and effective technical support and customer service. Responsibilities include supervising staff, analyzing support data, handling customer inquiries, resolving issues, providing technical assistance, and maintaining communication with clients and team members. Some work from home is acceptable.

Responsibility:

1. Customer Support:

o Respond to customer inquiries via email, phone, or chat regarding tickets, rewards, or loyalty programs.

o Assist customers in resolving issues related to ticket redemption or reward claims.

1. Ticket Management:

o Process and issue tickets for clients based on their loyalty points, rewards, or campaign participation.

o Ensure proper documentation and tracking of all issued tickets.

1. System Handling:

o Use internal software or ticketing platforms to manage customer requests and maintain accurate records.

o Update customer profiles and ensure all ticket transactions are logged correctly.

1. Collaboration:

o Coordinate with other departments, such as marketing, loyalty program teams, or IT, to resolve issues or process requests efficiently.

1. Reporting and Analysis:

o Generate daily or weekly reports on ticketing activities and customer interactions.

o Analyze trends or recurring issues to improve processes or enhance customer satisfaction.

1. Quality Assurance:

o Ensure all tickets issued comply with company policies and guidelines.

o Maintain a high level of accuracy and professionalism in customer interactions.

1. Problem-Solving:

o Address escalated customer complaints or issues regarding ticket errors or delays.

o Offer solutions that align with client needs and company policies.

Qualifications

• Supervisory Skills and strong people management experience
• 3-5 Years of experience
• Analytical Skills and the ability to interpret data effectively
• Excellent Communication skills, both verbal and written
• Technical Support expertise and proficiency in troubleshooting
• Customer Service orientation and experience in handling client interactions
• Ability to work in a hybrid work environment
• A bachelor's degree in a related field is preferred
• Experience in the loyalty program industry is a plus

Company Description

We suggest you enter details here.

Role Description

This is a full time on-site role for a Client Support Team Lead located in Qesm 1st Nasser City. The Client Support Team Lead will be responsible for overseeing client support operations, addressing technical issues, providing customer support, and ensuring the team meets performance standards. The role involves responding to client inquiries, troubleshooting problems, and maintaining a high level of customer satisfaction. Additionally, the Team Lead will train and mentor team members, analyze support data, and improve support processes.

Qualifications

• Customer Support and Technical Support skills
• Strong Analytical Skills
• Excellent Communication skills
• Proficient in Troubleshooting
• Leadership and team management abilities
• Ability to work under pressure and meet deadlines
• Bachelor's degree in a related field or equivalent experience

Company Description

ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.

Role Description

This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.

Qualifications

• Experience in Customer Service at least 6 months
• Skills in maintaining high Customer Satisfaction and managing Customer Experience
• Proficiency in Phone Etiquette
• Excellent communication and problem-solving skills
• Ability to work on-site in Abbassia, Cairo, Egypt
• Graduates/Undergraduates /Gap year/Drop-out
• English speakers (B2-C1)

You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Graduation Certificate

We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services

Responsibilities:

• Communicate with clients via phone and WhatsApp.
• Provide information about products and training courses.
• Follow up with customers after purchase or booking to ensure satisfaction.
• Achieve monthly sales targets.

Work Details:

• Remote position (work from home)
• Shift-based schedule (morning/evening shifts)

Requirements:

• Excellent communication skills and a polite, professional attitude.
• Experience in customer service or sales (preferably in beauty or cosmetics).
• Good knowledge of WhatsApp, CRM tools, and spreadsheets.
• Punctual, organized, and team-oriented.

Job Type: Full-time

Pay: E£10, E£15,000.00 per month

Egybell is hiring a Call Center Representative for a leading company located in Maadi

About the Role:

A Call Center Representative is responsible for answering customers' calls, listening to their concerns, and resolving issues. Handle inbound and outgoing phone calls with clients to ensure that everyone receives the assistance they require as soon as possible. Dispatch client requests and complaints to the appropriate department, and follow up with the client to ensure that the request was met.

Key Responsibilities:

• Manage an amount of inbound and outbound calls in a timely manner.
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently improve the knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Qualifications:

• Bachelor's Degree.
• V. good English.
• Flexibility with variable shifts and days off.
• Excellent communication and problem-solving skills.