106 Customer Sales jobs in Egypt

Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.

Job Outline:

- Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
- Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
- Retail Office only
- Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
- Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
- Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.

Qualifications & Experience: Qualification / Education:
Commercial/Sales.Other
Educated to at least GCSE or O Level standard or equivalent.

2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.

Knowledge/skills: PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.

Other languages besides English: As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous.

Must have the right to live and work in Egypt.

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**

**About The Role**:
As a Retail Sales Development Sr. Executive, you will be responsible for driving business growth by managing and developing retail sales channels, in addition to supporting the business development team of our organization as presales in the retail sector. You will work closely with retail partners to increase sales volume, improve customer experience, and develop new strategies to maximize revenue.

**Key Duties & Responsibilities**:

- Executing retail sales strategies to achieve sales targets and KPIs.
- Crafting tailored proposals and documentation, integrating growth hacking principles to increase effectiveness and win rates.
- Identifying new retail partners to expand the company's reach and increase market penetration.
- Building strong relationships with existing retail partners and providing ongoing support.
- Monitoring and analyzing sales data to identify trends, sales opportunities, and areas for improvement.
- Collaborating with internal teams to ensure successful execution of sales strategies and initiatives.
- Conducting market research and competitor analysis to stay informed about industry trends and developments.
- Preparing regular sales reports, forecasts, and presentations for management.
- Keeping up-to-date with product knowledge and industry trends to provide accurate information and recommendations to retail partners and customers.

**Requirements**:
**Required Skills & Abilities**:

- Proven experience in retail sales, presales, business development, or related roles.
- Strong negotiation, communication, and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Self-motivated with a proactive and results-oriented approach.
- Strong organizational and time management skills.
- Proficient in Microsoft Office Suite.

**Education & Experience**:

- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 2 years of experience in retail sales or business development.
- Experience in the loyalty program or retail industry is a plus.

**Benefits**
- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefit.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.

Job Title:
Customer Service - Sales Advisor Vacancies
Job Description
Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!
**The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.**
In this role, you will:
+ Become the voice and face of Concentrix's clients for our valued customers. Handle inbound inquiries via phone, email, and chat, providing exceptional service and support throughout the sales journey.
+ Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements.
+ Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information.
+ Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction.
+ Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success.
**Essential Functions/Core Responsibilities**
+ Achieve specific sales targets and maximize sale opportunities.
+ Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
+ Maintain broad knowledge of products, pricing, promotions, and procedures
+ Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer
+ Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and sales performance
+ Answer billing questions by talking through components of customer accounts
**Candidate Profile**
+ Minimum of high school diploma with 3 to 6 months of sales experience is preferred
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge
+ Ability to work as a team member, as well as independently
+ Dependable with proficient attention to detail
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Able to rotate shifts, as needed
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Responsibilities**
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Manage returns of merchandise
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Stay up-to-date with new products/services

**Requirements**:

- Proven work experience Representative, Sales Associateis a must
- Cairo or Giza resident only
- Maximum age : 35 years old
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Excellent communication skills, capable of building trusting relationships
- Flexibility to work various shifts

Advantages:
- Salary : competitive salary + rewarding commission
- Location: Cairo
- Working Hours: 8 hours
- Social insurance+ contract from starting day

Medical

Pay: E£3,500.00 - E£4,500.00 per month

Ability to commute/relocate:

- 6th of October City: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

SoftTrend is urgently looking for Sales Associates to work in the Telemarketing department, Egypt, UAE and KSA accounts.

Responsibilities include but not limited to:
Outbound Calls.
Product/Service Knowledge.
Lead Qualification.
Customer Relationship Management.
Record Keeping
Feedback and follow-Up:
Adherence to Scripts and Guidelines

Qualifications:
Graduates and undergraduates (4th year university)
Package up to 10,000 LE.
Location in Maadi

**Salary**: E£5,000.00 - E£10,000.00 per month

**Language**:

- English (required)

**Responsibilities**

**Functional Responsibilities**:

- To ensure all customer orders are processed through the system in line with KPI’s.
- Download MT / Distributor customer orders from the customer portal and process them in Back office system using agreed tools and steps to ensure the accuracy and efficiency of the orders
- Process all other types of orders received from the customers directly and/or sales team ensuring in line with the agreed KPI’s
- Reporting results and being able to improve any misses in a systematic approach.
- Monitor all sales orders daily to ensure their correctness and communicate to sales team and seek guidance on any issues as needed.
- Follow up with Sales teams to ensure correct customer master data in place.
- Regular follow up with Key account Managers to ensure proper and correct data are in place and all orders are following the agreed patterns.
- Address any customer enquiries, and escalate to Supervisor as needed
- Other Ad-Hoc reporting/tasks as directed by Supervisor

**People Responsibilities**
- Develop winning relationships with the Cluster Field Sales Leadership and Sales Operations teams, ensuring highest levels of agility and support are provided
- Support the Cluster Sales Lead with all initiatives to improve GBS service offerings

**Qualifications**
- Degree qualified in Business / Commerce (MBA Preferred)
- Builds robust and successful working relationships
- Strong written and verbal communication skills
- Excellent organisation and prioritisation skills
- Proactive, responsive and results driven
- Highly proficient in Microsoft Office programs

Teleperformance is now hiring Customer Service Representatives

**Requirements**:

- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status

Advantages:

- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only

Work conditions:

- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo

**Benefits**:

- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation

For questions or applying, text me on WhatsApp +20

**Salary**: Up to E£11.40 per month

Ability to Commute:

- Cairo (required)

Ability to Relocate:

- Cairo: Relocate before starting work (required)

Teleperformance is now hiring Customer Service Representatives

**Requirements**:

- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status

Advantages:

- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only

Work conditions:

- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo

**Benefits**:

- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation

For questions or applying, text me on WhatsApp +20

**Salary**: Up to E£11.40 per month

NOK Human Capital is hiring " Customer Service Representatives "
- Excellent up to fluent English level
- Excellent up to fluent French level
- Flexible with rotational shifts
- Salaries up to 18k
- 2 days off ( rotational )
- Location Maadi
- Foreigners/ Gap years/ Drop outs/ Undergraduates/ Graduates are welcome to apply

**Salary**: E£9,200.00 - E£12,000.00 per month