106 Customer Retention jobs in Egypt

AT&T is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are dedicated to connecting people with the world around them and providing cutting-edge technologies and services. As a Retention Account Specialist at AT&T, you will have the opportunity to boost your business skills while helping us retain valued customers.

As a Retention Account Specialist, your main responsibility will be to convince AT&T customers to stay with our services and prevent them from leaving. You will be the primary point of contact for customers who express their desire to cancel or terminate their accounts. Through effective negotiation, communication, and problem-solving skills, you will work towards finding mutually beneficial solutions to retain these customers.

**What we offer**
- Highly attractive salary and overnight allowance.
- Comprehensive medical and social insurance coverage.
- 9-hour workday with 1-hour break and two days off per week.
- Transportation for the night and overnight shifts.
- Annual competitions with travel opportunities.
- Generous bonus and incentive plan tailored to your needs.

Pay: E£9,950.00 - E£12,000.00 per month

Application Question(s):

- Are you okay with our location in New Cairo? The vacancy is on site.
- Are you flexible with night and overnight shifts?
- What is your level of proficiency in English?

The Account Executive at Microsoft leads our most valued customers into the digital age. Embracing a challenger mindset, the successful Account Executive manages, orchestrates and leads their virtual teams and closes opportunities with customers that produce transformative business outcomes.

**Responsibilities**:
The Account Executive will be responsible for the following:
**Customer Engagement**
- Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive and business and technical decision makers at high levels of the customer's organization to establish alignment and secure buy-in and execution. Connects the customer to Microsoft executives. Leverages strong customer engagement strategies to build long-term relationships with customers and drive budget allocation decisions. Partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President).
- Proactively develops a comprehensive understanding of customer's business needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers needs to deliver new insights on customers business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer highly-customizable digitalization solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model.
- Leads digital transformation for assigned accounts to drive business outcomes and create business value for customers. Disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale.

**Account Management**
- Develops and oversees the execution of account plans for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, budgets, and forecasts. Leads multiple, diverse and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interested in mutual business growth. Ensures sales consumption and adoption goals on target. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
- Thinks strategically about account planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans and involves senior leadership team.
- Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.
- Expands network of key internal (e.g., Microsoft Consulting Services (MCSs)) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions. Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies. Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners.

**Sales Excellence**
-

**Job Information**:
Number of Positions

**1**
***

Business Line

**Automotive**
***

**Required Skills**:

- Account managersCity

**Obour**
***

State/Province

**Cairo**
***

Country

**Egypt**
***

Zip/Postal Code

**11311**
***
- Operate as the LEAD point of contact for any matters specific to your assigned customers (account).
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with your assigned customers (account).
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Identify and grow opportunities and collaborate with IMS team.
- Accountable for accurate customers DATA.
- Maintain open and clear COMMUNICATION CHANNELS with your assigned customers (account), Communicate due dates, timelines and expectations to your customers.

**Requirements**:

- B.Sc. in Mechanical Engineering.
- Minimum 1 year experience.

**Job Information**:
Number of Positions

**1**
***

Business Line

**Automotive**
***

**Required Skills**:

- Account managersCity

**Mehwar El Moushir**
***

State/Province

**Cairo**
***

Country

**Egypt**
***

Zip/Postal Code

**11311**
***
- Operate as the LEAD point of contact for any matters specific to your assigned customers (account).
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with your assigned customers (account).
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Identify and grow opportunities and collaborate with IMS team.
- Accountable for accurate customers DATA.
- Maintain open and clear COMMUNICATION CHANNELS with your assigned customers (account), Communicate due dates, timelines and expectations to your customers.

**Requirements**:

- B.Sc. in Mechanical Engineering or 4-year college degree.
- Minimum 2 years’ experience.

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
- World Kinect Energy Services is growing!_
- Do you have what it takes to help our customers manage their energy risks? Do you want to contribute to a more sustainable future? Do you have sales talent and business skills to build and manage customer relationships?_
- We are now searching for a Team Lead Key Account Manager position in Denmark._

RESPONSIBILITIES:
The role of Team Leader, Key Account Manager includes but is not limited to the following tasks and responsibilities:

- Reporting to Commercial Director for Northern Europe
- As Team Leader, you will take responsibility for the day to day management of all Key Account Managers based in Denmark, including work load management, resource planning and client allocation
- Be key in driving the sales activity of the team together with representing the customer when it comes to product development
- In addition, managing your own customer accounts, both assigned and acquired, and develop these accounts commercially
- Delivering the Key results and Objectives set for the team and yourself
- Ensuring the team take responsibility of assigned accounts by building and maintaining strong relationships with all clients through regular dialogue and review meetings
- Manage the retention and renewal of all service contracts for the accounts you manage directly and oversee those within your team
- Help build new and diversified revenue streams through sales opportunities, both cross-selling other Kinect Energy services to existing customers and brining in new customers
- Maintain an oversight of service delivery teams to ensure service levels meet contractual obligations and address service delivery issues in conjunction with the operational teams where appropriate
- Periodic status updates with clients reviewing the local and global market, the status of their supplier contracts and horizon and the development and value of the portfolio
- Continuous pro-active contact with customers on issues relating to the customer's energy business
- Administration of contract documents and maintaining records, systems and CRM with relevant customer information
- Ensure full compliance with Internal and external reporting requirements
- Office administration

PERSON SPECIFICATION (BACKGROUND AND SKILLS):
The profile needed for the position:
- Preferably a graduate with a minimum of 5 years relevant commercial experience- Self-confident, independent way of working and having the ability to handle high workloads- Experience of sales or customer facing roles is essential- Experience of team leader role and leader capability is preferable- Demonstrable experience in energy markets- Willingness to travel- Great interpersonal skills with ability to deal with all levels of the business hierarchy- Ability to be a team player- Hard worker who can have fun- Experienced ICT user, most notably Excel

LI-AG1

Job description
We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.

Customer Support Manager Responsibilities:
Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.

Customer Support Manager Requirements:
High school diploma or equivalent.
Proven experience as a customer support specialist for more than 5 years of experience
Speaking Arabic and English is required

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

Multinational comapny is hiring a customer support agents for an English account from site
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotatiotional shifts

**Job Types**: Full-time, Permanent, New grad

**Salary**: Up to E£8,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Teleperformance is hiring fluent English speakers for a customer service vacancy, hurry up and apply.

**Job Summary**:
A customer service representative supports customers by providing helpful information, answering questions, and responding to requests. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Ensure customer satisfaction and provide professional customer support.

**Benefits**:

- The highest salaries in the market, salaries up to 8,500 net (based on your English level).
- Overnight allowance up to 1,000.
- Transportation provided all over Cairo and Giza (door to door transportation for ladies starting from 11:00 PM).
- Medical and social insurance provided.
- VPN mobile allowance.
- The chance to get promoted after 6 months.

**Requirements**:

- Graduates and drop outs
- Fluency in English B2/C1.
- Flexibility with rotational shifts (last shift ends 2:00 AM for ladies with door to door transportation starting from 11:00 PM).

**Salary**: E£5,000.00 - E£8,500.00 per month

**About Axis**
- We believe that financial services should be more accessible, simple and fun. That's why we started Axis - an app that empowers consumers, solopreneurs, and small businesses with the digital financial tools they need to reach their potential.
- Join us if you want to be part of a team that obsesses day in and day out about building financial products that will have a real impact on the lives of millions of people.

**Overview of the Role**
- We are looking for a superstar to be Axis' Customer Support Representative to ensure that Axis customers have the best possible experience with the Axis product by solving any problems they may face.
- You will regularly feedback any issues faced by customers to the product, marketing, sales, and operations teams to continuously improve the product

**What you'll be doing**
- Wowing customers with quick resolutions to their enquiries
- Achieving long term and short term KPIs
- Following procedures, policies, and standards to support customer complaints
- Showing high agility and commitment to Axis company colleagues and customers
- Working on customer engagement and retention activities with the wider growth team

**Requirements**:

- 1-3 years experience in customer support
- Amazing customer empathy driven by a 'customer is always right' mentality
- Demonstrated track record of building, growing, and following companies directions in achieving customer happiness
- Good knowledge of the competitive space and willing to learn more
- Comfortable working in a scrappy & ambiguous startup environment where things can change quickly
- Good knowledge of excel and Microsoft Office.